Educam uses SAP Workforce Performance Builder (WPB) to increase work efficiency and knowledge. WPB offers in-context learning content to support users within SAP applications. It allows Educam to provide up-to-date documentation, training courses, and helpdesk support. WPB also enables just-in-time learning by giving users access to the right information at the right time within their work. Educam's use of WPB has been a success, keeping its SAP adoption and user processes clear.

1. How Educam increases work efficiency
and knowledge by offering in-context
learning content via SAP Work
Performance Builder
Eric Hassenberg
Partner at TheValueChain
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On behalf of Educam
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2. With a 100% focus on SAP-centric
environments, we OPTIMIZE THE WEAK
LINKS in your value chain, improve your
organization’s overall PERFORMANCE, and
ACCELERATE VALUE creation.
+70 experienced SAP consultants
Best practices and E2E solutions
Process efficiency
• Ready-to-use process optimizers
• Cloud solutions
• User experience
• Process orchestration & integration
• Targeted customised software
Application & system management
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3. SAPience.be User Day ‘15
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AGENDA
About Educam
Workforce Performance
Builder
Use case highlights
Summary
Q & A

4. SAP at Educam
FICO,MM,SD, …
SAP Extended Learning (xLSO)
SAP PS for training development
fully integrated custom web shop experience
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Knowledge and education center for
automobile sector
2 main operational & legal entities
Courses on demand or catalogue

5. SAP Workforce Performance
Builder
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End-user productivity
and process execution
Reduced time to search
reference materials
Accelerate on-boarding
of new employees
Process, training, and
test documentation
End user adoption of
new applications and
processes
Context-sensitive
guidance, even outside
the office
Location-based training
and enablement
Support all mainstream
mobile platforms
Fast creation, update &
localization of content
WBP was acquired by SAP in 2012

6. Challenges
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Are your employees’
SAP and application
skills strong?
Is your process
documentation
up to date?
Are your users
difficult to reach
for training?
Are your employees
compliant with
regulations?
Do you need to
cut training costs?
Do you need to cut
help desk costs?
Do your users need
help while they work
in the systems?
Are you getting the
most out of your
software solutions?

7. What is SAP WPB?
Generate correct documentation in several languages
Keep documentation up-to-date
Create right training courses
Provide helpdesk with process-oriented documentation
Give user access to correct information at the right time
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= TIME-CONSUMING!

8. WPB in a nutshell
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9. The producer
Create and manage content (versions, publishing…)
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10. Recording and editing
Create content  record process to be documented
Translations automatically in all supported languages
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11. Generate documentation
Learning content can be offered through documentation
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12. Generate contextual help
Learning content can be offered as in-context help
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13. Publishing
Learning content is published on a (small) central server
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14. Publishing
SAP context is derived from export file parameters
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15. Different use cases
Offer in-context help or create e-learnings for new hires also
beyond SAP application
 WPB as THE tool to educate & support entire organization
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16. Roadmap of WPB 2015
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17. WPB at Educam: summary
Preferred solution for a learning organization
Success factor to SAP adoption and use at Educam
Up-to-date user manual permanently available to all users
In-context help  just-in-time learning
Clear processes
WPB has a clear roadmap for the future
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18. WPB at Educam: lessons
learnt
Assign 1 person as producer
Think clearly on how to structure your learning content
• Structure
• Processes and sub-processes
• Non-process related documentation
Use the correct UI to create your content (e.g. SAP
Netweaver Business Client)
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19. Questions?
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20. Thank you!
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