This document is a resume for Alfred Washington, who has over 15 years of experience in loan administration and risk management at Wells Fargo Home Mortgage. His most recent role was as a Loan Administration Manager at Wells Fargo, where he ensured compliance with regulations and reduced errors through process improvements. Prior to that, he held roles as an REO Loan Administration Manager and Accelerated Management Supervisor, also at Wells Fargo. He has expertise in areas such as foreclosure, bankruptcy, risk assessment, quality assurance, and regulatory compliance.

1. A L F R E D W A S H I N G T O N
Alfred.Washington1@Hotmail.com
(909)275-1708
SUMMARY
A professional Loan Administration Manager with a diversified background
in compliance and risk management in the financial services industry.
Strengths include analytical skills, problem-skills, communication skills, and
attention to detail. Successful in ensuring that policies and procedures
comply with regulatory and organizational standards. Works well under
pressure both independently and as part of a team in a deadline-driven, fast-
paced environment. Adapts quickly to changing conditions, while
exceeding stakeholder expectations.
Additonal areas of expertise in
 Foreclosure, Bankruptcy and REO
 Risk Assessment (OCC, FNMA, RECOR, ETC.)
 Quality Assurance and Quality Control
 Strategic Planning and Auditing
 Regulatory Compliance
 Report Writing and Presentation
PROFESSIONAL EXPERIENCE
2013-Current Wells Fargo Home Mortgage Santa Ana, CA
Loan Administration Manager
 Audit Manager for the Bankruptcy/Foreclosure Document Execution
 Mitigate civil, financial and reputational risk by auditing Motion’s for
Relief that are filed by outside counsel.
 Help create bankruptcy review process by analyzing governmental
guidelines and implementing into departmental process.
 Ensure compliance with OCC, FNMA, and RECOR through the
Exam process while implementing testing and new procedures.
 Identify potential issues and resolve by setting up projects and bringing
various business parteners together.
 Created various business tools that have reduced errors and increased
audit efficiencies by 25% over the course of last year.
 Increased team’s audit percentage to an average of 95% with a target
goal of 85%.
 Train, coach and facilitate learning workshops and instructional classes.

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2007-2012 Wells Fargo Home Mortgage Santa Ana, Ca
REO Loan Administration Manager
 Managed Real Estate Owned properties to re-market for investors.
 Increased audit results by creating macro which increased production
by 30% over the course of an year.
 Ensured compliance with Federal, State, and local guidelines.
 Assigned a network of Real Estate Agents and Appraisers to evaluate
properties to determine value for potential listings.
 Developed written procedures and worked through implemention.
 Monitored premarketing, evictions, asset management, and closing
functions.
 Provided training, coaching, and facilitation of procedures.
 Worked with investor approval authorites to list and sell properties.
2006-2007 Wells Fargo Home Mortgage San Bernardino, Ca
Accelerated Management Supervisor
 Experienced management by rotating to various internal departments
for quarterly rotations while being assigned supervisory functions.
 Review and recommend work flow procedures to make daily
operations more efficient.
 Manage personnel related activities including recruitment, counseling,
and development.
 Worked and assigned project management opportunities.
 Distribute and monitor work assignments and establish deadlines.
 Required to provide quanitative results by recommending solutions or
integrating new business practices in each rotation.
2003-2006 Wells Fargo Home Mortgage San Bernardino, Ca
Customer Service (Team lead)
 Provided customer resolution to questions and complexed issues
on mortgages ranging from orgination to payoff.
 Able to identify and understand customers situations to determine
the best value added products or services.
 Part of escalated resolution team that handled the most complexed
issues.
EDUCATION
1993-1998 Oakwood College Huntsville, Alabama
 Major Business Administration/Minor Communication 4 years of
courses completed

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