8. Design
Thinking + Stuttering
= an improved situation for stutterers?
Friday, June 1, 2012
9. “Design Thinking
incorporates iteration &
failure-tolerance throughout
its process to deliver
frequent & early feedback
and allow constant revision
in light of experience.”
- Tim Brown, IDEO
Friday, June 1, 2012
11. The Process:
{
I. Evaluate the Stutter
Discovery II. Observe the Situation
III. Brainstorm Ideas
{
IV. Define the Experiment
Experimentation V. Prototype the Experiment
VI. Observe the Results
{
VII. Configure a New Technique
Codify & Refine VIII. Experience & Master
IX. Repeat & Refine
Friday, June 1, 2012
16. The Redesigned Stutterer Experiment
Evaluate
the
Stutter
Repeat Observe the
& Refine Situation
I.
IX. II.
Experience Brainstorm
& Master Ideas
VIII. III.
VII. IV.
Configure
a New Define the
VI. V. Experiment
Technique
Observe Prototype the
the Results Experiment
Discovery Experimentation Codify & Refine
Friday, June 1, 2012
17. Stage 1: Discovery
DAY 1 : CALL 2
Try Park Slope Ale House
slowing Fluent seconds
Blocked seconds
:09
:07 Smile
down! # of “ums” 3 more!
# of Extra Words 6
Practice? N
61.8 Exercise? Y
“I often get flustered when talking with a person who cuts me off
or interjects randomly. Not the worst call, but the woman’s repeti-
tion of the hours caused me to lose some momentum.”
Breathe more
often!
Friday, June 1, 2012
18. Stage 2: Experimentation
DAY 8 : CALL 1 DAY 8 : CALL 2 DAY 8 : CALL 3
Brooklyn Industries Goldie Mac Payless Shoestore
Fluent seconds :08 Fluent seconds :10 Fluent seconds :08
Blocked seconds :03 Blocked seconds :02 Blocked seconds :00
# of “ums” 3 # of “ums” 3 # of “ums” 0
# of Extra Words 5 # of Extra Words 2 # of Extra Words 1
Practice? Y Practice? Y Practice? Y
43.3 Exercise? Y 27.1 Exercise? Y 2.0 Exercise? Y
“My first call ‘officially’ experimenting with a slower rate, but I re- “Much better here with my slowed rate, and mentally, the person’s “I really handled the slow rate well here. A near perfect call,
ally started off too fast. I also threw in a new twist on my second bubbly personality set me at ease. A few extra words here and which surprised me so much that I just said ‘thank you’ and hung
question, anticipated blocking on it...and did just that.” there, but very good overall.” up the phone without asking a second question!”
DAY 8 : CALL 1 DAY 9 : CALL 2 DAY 9 : CALL 3 DAY 10 : CALL 1 DAY 10 : CALL 2 DAY 10 : CALL 3
Brooklyn Industries Cafe Luluc Waterfalls Cafe Pranga Bookstore The Painted Pot Smith and Vine
Fluent seconds :08 Fluent seconds :07 Fluent seconds :06 Fluent seconds :11 Fluent seconds :08 Fluent seconds :06
Blocked seconds :03 Blocked seconds :04 Blocked seconds :04 Blocked seconds :04 Blocked seconds :03 Blocked seconds :05
# of “ums” 3 # of “ums” 2 # of “ums” 2 # of “ums” 2 # of “ums” 1 # of “ums” 3
# of Extra Words 5 # of Extra Words 1 # of Extra Words 1 # of Extra Words 5 # of Extra Words 2 # of Extra Words 1
Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y
43.3 Exercise? Y 42.4 Exercise? Y 46.0 Exercise? Y 40.7 Exercise? Y 33.3 Exercise? Y 53.5 Exercise? Y
“My first call ‘officially’ experimenting with a slower rate, but “Once again, ‘located’ and ‘thank you’ prove to be stumbling “I notice my hands moving, trying to draw out a rhythm... “Wonderful start to this call...slower rate is working, and I sound “A very good call with a few seconds of blocking on ‘thank “Again, my perception of the other person’s annoyance flusters
I really started off too fast. I also threw in a new twist on my blocks. But, this call shows good enunciation, and I seem confi- something to try more in the future? Overall, I’m talking composed! But once again, ‘thank you’, which should be effort- you’...but overall, I am calm and speaking with more confidence me and causes me to lose confidence. It’s unfortunate, but as a
second question, anticipated blocking on it...and did just that.” dent in my questions...which is always a plus.” slower and using less extra words, but this call is just average.” less, is really bogging me down. Random questions hurt as well.” than before, as well as keeping the slower rate.” stutterer, my extreme reactions to voice tones will cause blocks.”
DAY 11 : CALL 1 DAY 11 : CALL 2 DAY 11 : CALL 3 DAY 12 : CALL 1 DAY 12 : CALL 2 DAY 12 : CALL 3
Scotto Wines Book Court K&C Art Supplies Cutie Kid Jonathan Adler Rico
Fluent seconds :09 Fluent seconds :09 Fluent seconds :09 Fluent seconds :09 Fluent seconds :08 Fluent seconds :07
Blocked seconds :04 Blocked seconds :03 Blocked seconds :05 Blocked seconds :05 Blocked seconds :03 Blocked seconds :03
# of “ums” 3 # of “ums” 4 # of “ums” 4 # of “ums” 2 # of “ums” 4 # of “ums” 2
# of Extra Words 2 # of Extra Words 2 # of Extra Words 3 # of Extra Words 2 # of Extra Words 1 # of Extra Words 3
Practice? Y Practice? Y Practice? Y Practice? N Practice? N Practice? N
40.8 Exercise? Y 37.0 Exercise? Y 49.7 Exercise? Y 43.7 Exercise? Y 37.3 Exercise? Y 40.0 Exercise? Y
“My slow rate here was wonderful...but again, tripped up by the “Overall, I seemed a bit anxious here, but kept it together “It really comes down to the key words in this call...’hello’, “I’m so close to powering through some of these blocks...the “I sense I have less confidence here, even blocking after ‘hello’. “Again, I don’t seem to be at ease, visibly fighting to get through
word ‘located’. I am beginning to realize it’s more of a mental through most of the call. Once again, ‘thank you’ forces me to ‘located’, and ‘thank you’. I anticipate these words too much, slowed rate is working better, and I recover in the beginning Yes, I’m controlled, have a only few issues, and am speaking this call. On paper, the call is not bad, but the overall feeling I
issue now than anything I am doing physically.” knock down the score of an otherwise good call.” realizing the whole call pivots on them, and I end up blocking.” very well. But, I’m still not there yet...” slower, but overall it seems like a struggle to get through.” get after watching it is not very positive.”
DAY 13 : CALL 1 DAY 13 : CALL 2 DAY 13 : CALL 3 DAY 14 : CALL 1 DAY 14 : CALL 2 DAY 14 : CALL 3
Blue Ribbon General Store Butter Consignment Hollander & Lexer Blue Marble Joyce Bake Shop Ample Hills Creamery
Fluent seconds :07 Fluent seconds :09 Fluent seconds :04 Fluent seconds :08 Fluent seconds :07 Fluent seconds :13
Blocked seconds :01 Blocked seconds :05 Blocked seconds :09 Blocked seconds :05 Blocked seconds :02 Blocked seconds :02
# of “ums” 1 # of “ums” 4 # of “ums” 4 # of “ums” 3 # of “ums” 3 # of “ums” 3
# of Extra Words 1 # of Extra Words 4 # of Extra Words 3 # of Extra Words 8 # of Extra Words 0 # of Extra Words 3
Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y Practice? Y
16.5 Exercise? Y 51.7 Exercise? Y 85.2 Exercise? Y 60.5 Exercise? Y 28.2 Exercise? Y 25.3 Exercise? Y
“This was a great call, but one requiring a lot of concentration “I feel that I am reverting here a bit, and slipped back into my “No matter how well I do, I’m always going to have a disas- “Moments of this call were good, but some large blocks really “This call was precariously close to being much worse, but I “Good call aside, the most interesting part is the facial expression
on my part. I’m not as slow as I’d like to be, but just the fact extra words and ‘ums’ that were so apparent in my Discovery trous call once in awhile. This is the only call that I pulled out gave me trouble, especially the ‘thank you’ at the end. I feel pushed through some potential blocks, and nailed the final I make around 12 seconds. It’s like I am battling within to get my
that I am slowing down a little is making a big difference.” calls. After my previous great call, this is unfortunate.” from early, ending it due to the terrible time I was having. like I am forcing out words awkwardly. I need to let my words ‘thank you’. I felt much more comfortable and I can see it.” words out. I succeed here. My slower rate is working well.”
flow more.”
Friday, June 1, 2012
19. Stage 3: Codify & Refine
Stage 1 Stage 2 Stage 3
Disfluent
Fluent
2 Questions 2 Questions 3 Questions
per call per call per call
with with
slower rate slower rate
Friday, June 1, 2012
20. DAY 8 : CALL 1
MadHatter’s Baked Goods
DAY 8 : CALL 1 Fluent seconds :13
Blocked seconds :03
Brooklyn Industries
# of “ums” 3
Fluent seconds :11 # of Extra Words 5
DAY 8 : CALL 3
Blocked seconds :03 Practice? Y
# of “ums” 3 45.5 Exercise?
Lee’s Sandwiches
Y
# of Extra Words 5 “Watching this call makes me nervous. I am visibly blocking on Fluent seconds :08
Practice? Y most of the key words, shaking and glancing around, and sitting Blocked seconds :00
79.3 Exercise? Y very hunched over throughout.”
# of “ums” 0
“My first call ‘officially’ experimenting with a slower rate, but I re- # of Extra Words 1
ally started off too fast. I also threw in a new twist on my second Practice? Y
question, anticipated blocking on it...and did just that.” 2.0 Exercise? Y
“After a rocky start on the word ‘Ardbeg’, I held this call together
decently well, even asking an additional question. Not the best
call, but definitely a new peak in terms of longer cal
The Redesigned
Stutterer Community
DAY 8 : CALL 1
San Francisco Deli DAY 8 : CALL 3
Fluent seconds :06 Texaco Gas Station
Blocked seconds :02 DAY 8 : CALL 3
Fluent seconds :12
Ted’s BBQ
# of “ums” 3 Fluent seconds :12 Blocked seconds :02
# of Extra Words 8 Blocked seconds
# of “ums”
:02
2
# of “ums” 2
Practice? N # of Extra Words 0
# of Extra Words 0
89.9 Exercise? Y 16.5
Practice?
Exercise? N
Y
Practice? Y
“I begin by rocking back and forth. I’m nervous and not at ease. DAY 8 : CALL 1
“I really handled the slow rate well here. A near perfect call,
which surprised me so much that I just said ‘thank you’ and
21.5 Exercise? N
hung up the phone without asking a second question!”
The woman’s abrupt tone threw me off and the rest of the call
when downhill. It’s hard talking slower when I’m still anxious.”
Brisbane Night Club “I really handled the slow rate well here. A near perfect call,
which surprised me so much that I just said ‘thank you’ and hung
Fluent seconds :08 up the phone without asking a second question!”
Blocked seconds :03
# of “ums” 3
# of Extra Words 5
Friday, June 1, 2012 Practice? Y
