A brief overview on Robotic Process Automation (RPA); it’s benefits, challenges, risks, and successful implementation model along with Case Study.

1. Robotic Process Automation
- Strive to Productivity Improvement

2. What is RPA
Robotic Process Automation – A.R.M. Asiqun Noman 2

3. What is RPA
 RPA is the Automation of back and
front office processes that are largely
rules based, structured, and repetitive
by using Software Robots.
 Software “robots” (not physical robots)
carry out processes or tasks normally
completed by humans.
 Thus, RPA is also called ‘Digital Workforce’
 It can be done by using existing
system.
The goal is mimic what human do, using existing
GUIs and Processes
Robotic Process Automation – A.R.M. Asiqun Noman 3

4. What is RPA
 RPA is the Automation of back and
front office processes that are largely
rules based, structured, and repetitive
by using Software Robots.
 Software “robots” (not physical robots)
carry out processes or tasks normally
completed by humans.
 Thus, RPA is also called ‘Digital Workforce’
 It can be done by using existing
system.
The goal is mimic what human do, using existing
GUIs and Processes
Robotic Process Automation – A.R.M. Asiqun Noman 4

5. What is RPA
 RPA is the Automation of back and
front office processes that are largely
rules based, structured, and repetitive
by using Software Robots.
 Software “robots” (not physical robots)
carry out processes or tasks normally
completed by humans.
 Thus, RPA is also called ‘Digital Workforce’
 It can be done by using existing
system.
 The goal is mimic what human do, using
existing GUIs and Processes
Robotic Process Automation – A.R.M. Asiqun Noman 5

6. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 6

7. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 7
Frequent, repetitive, structure data entry

8. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 8
Frequent, repetitive, structure data entry
The process is documented and has been
standardized in practice

9. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 9
Frequent, repetitive, structure data entry
The process is documented and has been
standardized in practice
Inputting, synchronizing data between multiple
systems

10. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 10
Frequent, repetitive, structure data entry
The process is documented and has been
standardized in practice
Inputting, synchronizing data between multiple
systems
Data migration, extracting, and reporting

11. Uses of RPA
Robotic Process Automation – A.R.M. Asiqun Noman 11
Rule based decision making
Frequent, repetitive, structure data entry
The process is documented and has been
standardized in practice
Inputting, synchronizing data between multiple
systems
Data migration, extracting, and reporting

12. RPA Benefits
Robotic Process Automation – A.R.M. Asiqun Noman 12

13. RPA Benefits
Robotic Process Automation – A.R.M. Asiqun Noman 13
- Improved ROI & reduced cost
- Does no replace exiting IT
systems
- License and maintenance
cost of Software Robots
less than human cost
- More volume of works
ROI &
Profitability

14. RPA Benefits
Robotic Process Automation – A.R.M. Asiqun Noman 14
- Increase accuracy, consistency, and
speed
- No holidays, mistakes, or “bad days”
- Improved ROI & reduced cost
- Does no replace exiting IT
systems
- License and maintenance
cost of Software Robots
less than human cost
- More volume of works
ROI &
Profitability
Customer
Satisfaction

15. RPA Benefits
Robotic Process Automation – A.R.M. Asiqun Noman 15
- Reduced Cycle Time
- Instantly scale up/down to meet
demand
- Can work 24/7, a virtual workforce
- Better exception handling and control
(100% auditability)
- New analytics and insides
- Increase accuracy, consistency, and
speed
- No holidays, mistakes, or “bad days”
- Improved ROI & reduced cost
- Does no replace exiting IT
systems
- License and maintenance
cost of Software Robots
less than human cost
- More volume of works
ROI &
Profitability
Customer
Satisfaction
Process
Efficiency &
Scalability

16. RPA Benefits
Robotic Process Automation – A.R.M. Asiqun Noman 16
- Reduced Cycle Time
- Instantly scale up/down to meet
demand
- Can work 24/7, a virtual workforce
- Better exception handling and control
(100% auditability)
- New analytics and insides
- Employee can dedicate more
time to engaging and interesting
work
- Increase employee motivation
- Increase accuracy, consistency, and
speed
- No holidays, mistakes, or “bad days”
- Improved ROI & reduced cost
- Does no replace exiting IT
systems
- License and maintenance
cost of Software Robots
less than human cost
- More volume of works
ROI &
Profitability
Customer
Satisfaction
Process
Efficiency &
Scalability
Employee
Satisfaction

17. Types of Robotic Automation
Robotic Process Automation – A.R.M. Asiqun Noman 17

18. Types of Robotic Automation
Robotic Process Automation – A.R.M. Asiqun Noman 18
Attended Robot
Human intervention is required or at least more at the forefront of
how automation robots go about their tasks.


19. Types of Robotic Automation
Robotic Process Automation – A.R.M. Asiqun Noman 19
Attended Robot
Human intervention is required or at least more at the forefront of
how automation robots go about their tasks.

Unattended Robot
No human intervention is required. Robot can independently
perform the tasks.


20. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 20

21. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 21
Finance Operations
• The repetitive
processes of
accounting, data
entry, invoicing, and
payable naturally
most common
categories
• RPA can help
companies
automatically keep
track of receipts,
calculate taxes on
time with minimal
input from human
workers

22. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 22
Finance Operations
• The repetitive
processes of
accounting, data
entry, invoicing, and
payable naturally
most common
categories
• RPA can help
companies
automatically keep
track of receipts,
calculate taxes on
time with minimal
input from human
workers
HR Operations
• HR departments
have to keep track of
a wide range of data
for personnel across
the company.
• RPA allows HR
workers to rapidly
track timesheets,
store documents,
calculate benefits,
and issue
onboarding
information to
employees

23. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 23
Finance Operations
• The repetitive
processes of
accounting, data
entry, invoicing, and
payable naturally
most common
categories
• RPA can help
companies
automatically keep
track of receipts,
calculate taxes on
time with minimal
input from human
workers
HR Operations
• HR departments
have to keep track of
a wide range of data
for personnel across
the company.
• RPA allows HR
workers to rapidly
track timesheets,
store documents,
calculate benefits,
and issue
onboarding
information to
employees
Procurement (SCM)
• Purchase requisition,
re-orders, challan
and invoice
processing can all be
substantially
automated using
RPA

24. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 24
Finance Operations
• The repetitive
processes of
accounting, data
entry, invoicing, and
payable naturally
most common
categories
• RPA can help
companies
automatically keep
track of receipts,
calculate taxes on
time with minimal
input from human
workers
HR Operations
• HR departments
have to keep track of
a wide range of data
for personnel across
the company.
• RPA allows HR
workers to rapidly
track timesheets,
store documents,
calculate benefits,
and issue
onboarding
information to
employees
Procurement (SCM)
• Purchase requisition,
re-orders, challan
and invoice
processing can all be
substantially
automated using
RPA
Information
Technology
• RPA can
automatically
diagnose and fix
technical problems,
track support tickets
and even provide
technical customer
service such as
password resetting,
printer set-up,
software testing,
installation and
updates, batch
processing, etc
• End-user automation
tools can also
automatically backup
data, perform system
maintenance and
help the user when
errors occur

25. Which Process for RPA
Robotic Process Automation – A.R.M. Asiqun Noman 25
Finance Operations
• The repetitive
processes of
accounting, data
entry, invoicing, and
payable naturally
most common
categories
• RPA can help
companies
automatically keep
track of receipts,
calculate taxes on
time with minimal
input from human
workers
HR Operations
• HR departments
have to keep track of
a wide range of data
for personnel across
the company.
• RPA allows HR
workers to rapidly
track timesheets,
store documents,
calculate benefits,
and issue
onboarding
information to
employees
Procurement (SCM)
• Purchase requisition,
re-orders, challan
and invoice
processing can all be
substantially
automated using
RPA
Information
Technology
• RPA can
automatically
diagnose and fix
technical problems,
track support tickets
and even provide
technical customer
service such as
password resetting,
printer set-up,
software testing,
installation and
updates, batch
processing, etc
• End-user automation
tools can also
automatically backup
data, perform system
maintenance and
help the user when
errors occur
Sales & Customer
Service
• Opening a customer
information tab on
the agent's desktop
as soon as the call
comes in, sending a
personalized email
based on a
predetermined set of
criteria, or even
running regular
health-checks to
ensure that all
systems and
services are up and
running, manage and
analyze customer
data, etc

26. Challenges of Process Automation
Robotic Process Automation – A.R.M. Asiqun Noman 26

27. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
Employee resistance
ROI calculation become more complex
 Robot license costs
Process optimization and requirement gathering
Salaries and time: Development, testing, monitoring and
maintenance
License splitting
Deployment
Software installs
Permissions/entitlement
Training already busy people
Password management
Robotic Process Automation – A.R.M. Asiqun Noman 27

28. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
 Employee resistance
ROI calculation become more complex
 Robot license costs
Process optimization and requirement gathering
Salaries and time: Development, testing, monitoring and
maintenance
License splitting
Deployment
Software installs
Permissions/entitlement
Training already busy people
Password management
Robotic Process Automation – A.R.M. Asiqun Noman 28

29. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
 Employee resistance
 ROI calculation become more complex
 Robot license costs
Process optimization and requirement gathering
Salaries and time: Development, testing, monitoring and
maintenance
License splitting
Deployment
Software installs
Permissions/entitlement
Training already busy people
Password management
Robotic Process Automation – A.R.M. Asiqun Noman 29

30. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
 Employee resistance
 ROI calculation become more complex
 Robot license costs
 Process optimization and requirement gathering
 Salaries and time: Development, testing, monitoring and
maintenance
Deployment
Software installs
Permissions/entitlement
Training already busy people
Password management
Robotic Process Automation – A.R.M. Asiqun Noman 30

31. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
 Employee resistance
 ROI calculation become more complex
 Robot license costs
 Process optimization and requirement gathering
 Salaries and time: Development, testing, monitoring and
maintenance
 Deployment
 Software installion
 Permissions/entitlement
 Training already busy people
Password management
Robotic Process Automation – A.R.M. Asiqun Noman 31

32. Challenges of Process Automation
 Choosing the right processes to automate
 Setting realistic expectations
 Employee resistance
 ROI calculation become more complex
 Robot license costs
 Process optimization and requirement gathering
 Salaries and time: Development, testing, monitoring and
maintenance
 Deployment
 Software installion
 Permissions/entitlement
 Training already busy people
 Password management
Robotic Process Automation – A.R.M. Asiqun Noman 32

33. Challenges of Process Automation (cont.)
Robotic Process Automation – A.R.M. Asiqun Noman 33

34. Challenges of Process Automation (cont.)
 Timely software updates
 Orchestration server
 Robot agent
Robot maintenance
Monitoring
Intuitive logging (screenshots)
Script organization
Version control
Reusable workflows
Centralized vs. decentralized
Change management
Ensure robot evolve along with a changing process/system
Handling unstructured and handwritten data
Robotic Process Automation – A.R.M. Asiqun Noman 34

35. Challenges of Process Automation (cont.)
 Timely software updates
 Orchestration server
 Robot agent
 Robot maintenance
 Monitoring
 Intuitive logging (screenshots)
Script organization
Version control
Reusable workflows
Centralized vs. decentralized
Change management
Ensure robot evolve along with a changing process/system
Handling unstructured and handwritten data
Robotic Process Automation – A.R.M. Asiqun Noman 35

36. Challenges of Process Automation (cont.)
 Timely software updates
 Orchestration server
 Robot agent
 Robot maintenance
 Monitoring
 Intuitive logging (screenshots)
 Script organization
 Version control
 Reusable workflows
 Centralized vs. decentralized
Change management
Ensure robot evolve along with a changing process/system
Handling unstructured and handwritten data
Robotic Process Automation – A.R.M. Asiqun Noman 36

37. Challenges of Process Automation (cont.)
 Timely software updates
 Orchestration server
 Robot agent
 Robot maintenance
 Monitoring
 Intuitive logging (screenshots)
 Script organization
 Version control
 Reusable workflows
 Centralized vs. decentralized
 Change management
 Ensure robot evolve along with a changing process/system
Handling unstructured and handwritten data
Robotic Process Automation – A.R.M. Asiqun Noman 37

38. Challenges of Process Automation (cont.)
 Timely software updates
 Orchestration server
 Robot agent
 Robot maintenance
 Monitoring
 Intuitive logging (screenshots)
 Script organization
 Version control
 Reusable workflows
 Centralized vs. decentralized
 Change management
 Ensure robot evolve along with a changing process/system
 Handling unstructured and handwritten data
Robotic Process Automation – A.R.M. Asiqun Noman 38

39. Risks of Process Automation
Robotic Process Automation – A.R.M. Asiqun Noman 39

40. Risks of Process Automation
 Development/Operational Error
 It’s possible to program the robot wrong
 Security
 Putting clear text credential into scripts
 System overload
 Robots generates more volume than human
 Handling Failure
 Once the humans who used to know the
manual process are gone, who will help in
case of failure
Robotic Process Automation – A.R.M. Asiqun Noman 40

41. Risks of Process Automation
 Development/Operational Error
 It’s possible to program the robot wrong
 Security
 Putting clear text credential into scripts
 System overload
 Robots generates more volume than human
 Handling Failure
 Once the humans who used to know the
manual process are gone, who will help in
case of failure
Robotic Process Automation – A.R.M. Asiqun Noman 41

42. Risks of Process Automation
 Development/Operational Error
 It’s possible to program the robot wrong
 Security
 Putting clear text credential into scripts
 System overload
 Robots generates more volume than human
 Handling Failure
 Once the humans who used to know the
manual process are gone, who will help in
case of failure
Robotic Process Automation – A.R.M. Asiqun Noman 42

43. Risks of Process Automation
 Development/Operational Error
 It’s possible to program the robot wrong
 Security
 Putting clear text credential into scripts
 System overload
 Robots generates more volume than human
 Handling Failure
 Once the humans who used to know the
manual process are gone, who will help in
case of failure
Robotic Process Automation – A.R.M. Asiqun Noman 43

44. Enterprise RPA Roles
Robotic Process Automation – A.R.M. Asiqun Noman 44

45. Enterprise RPA Roles
Robotic Process Automation – A.R.M. Asiqun Noman 45
Leadership
Sponsor &
Champion
Change Manager
Steering committee

46. Enterprise RPA Roles
Robotic Process Automation – A.R.M. Asiqun Noman 46
Leadership
Sponsor &
Champion
Change Manager
Steering committee
Development
Center of
Excellence Leader
BA, & Architect
Robots Developer &
Tester

47. Enterprise RPA Roles
Robotic Process Automation – A.R.M. Asiqun Noman 47
Leadership
Sponsor &
Champion
Change Manager
Steering committee
Development
Center of
Excellence Leader
BA, & Architect
Robots Developer &
Tester
Operations
Robots Supervisor
Robots Operator
and support
engineer
Infrastructure
Engineer

48. RPA Tools
Robotic Process Automation – A.R.M. Asiqun Noman 48

49. RPA Tools
Robotic Process Automation – A.R.M. Asiqun Noman 49
 According to “Forrester Wave
Robotic Process Automation,
Q2 2018” report followings are
the three leading tools:
 UiPath
 Automation Anywhere
 Blue Prism
Note: Forrester do a thorough assessment
which involved a set of 30 criteria grouped by
three main categories:
 Current offering
 Strategy
 Market presence

50. RPA Tools
Robotic Process Automation – A.R.M. Asiqun Noman 50
 According to “Forrester Wave
Robotic Process Automation,
Q2 2018” report followings are
the three leading tools:
 UiPath
 Automation Anywhere
 Blue Prism
Note: Forrester do a thorough assessment
which involved a set of 30 criteria grouped by
three main categories:
 Current offering
 Strategy
 Market presence

51. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 51

52. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 52
Step 1: Assess for automation opportunities

53. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 53
Step 1: Assess for automation opportunities
Step 2: Build business case

54. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 54
Step 1: Assess for automation opportunities
Step 2: Build business case
Step 3: Determine the optimal operating model

55. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 55
Step 1: Assess for automation opportunities
Step 2: Build business case
Step 3: Determine the optimal operating model
Step 4: Identify your automation partner(s)

56. RPA Implementation – Developing Automation Strategy
Robotic Process Automation – A.R.M. Asiqun Noman 56
Step 1: Assess for automation opportunities
Step 2: Build business case
Step 3: Determine the optimal operating model
Step 4: Identify your automation partner(s)
Step 5: Plan the automation roadmap

57. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 57

58. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 58
1. RPA Center of Excellence

59. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 59
1. RPA Center of Excellence
2. Change Management and Governance Framework

60. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 60
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement

61. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 61
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement
4. Stakeholder Communication and Management

62. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 62
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement
4. Stakeholder Communication and Management
5. Need Assessment & Opportunity Identification

63. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 63
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement
4. Stakeholder Communication and Management
5. Need Assessment & Opportunity Identification
6. Design, Development, and Build of Pilots

64. RPA Implementation – Building an Effective Operating
Model
Robotic Process Automation – A.R.M. Asiqun Noman 64
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement
4. Stakeholder Communication and Management
5. Need Assessment & Opportunity Identification
6. Design, Development, and Build of Pilots
6. Production, Maintenance, and Support

65. Case Study – Invoice Generation Process
Robotic Process Automation – A.R.M. Asiqun Noman 65
All Profit Centers SCM Clients

66. Case Study – Invoice Generation Process
Robotic Process Automation – A.R.M. Asiqun Noman 66
All Profit Centers SCM Clients
Check whether
adequate
information is
provided for invoice
generation
Starts
Request to generate
Invoice with following
information: SO #
Customer Information &
invoice generation
Checklist
Generates manual
Invoice in excel for
printing and delivery to
the customer
Generates Invoice
through system for AR
management and
accounting purpose
Invoice
Approval
by HOD-
SCM
1
AR Accounting &
Management
Invoice
Approval
by HOD-
SCM
Delivered the invoice to
client
Ends
All required information not available
Allrequired
information
available
Approved
Not
Approved
Approved
Not
Approved
Receiving invoice and
acknowledgment

67. Case Study – Invoice Generation Process
Robotic Process Automation – A.R.M. Asiqun Noman 67
All Profit Centers SCM Clients
Check whether
adequate
information is
provided for invoice
generation
Starts
Request to generate
Invoice with following
information: SO #
Customer Information &
invoice generation
Checklist
Generates manual
Invoice in excel for
printing and delivery to
the customer
Generates Invoice
through system for AR
management and
accounting purpose
Invoice
Approval
by HOD-
SCM
Invoice
Approval
by HOD-
SCM
Delivered the invoice to
client
Ends
All required information not available
Allrequired
information
available
Approved
Not
Approved
Approved
Not
Approved
Receiving invoice and
acknowledgment
1
AR Accounting &
Management
• Redundant work (NVA)
• High cycle time due to
manual copy & paste
• Initially tried to remove
manual work but failed due
to system limitation

68. Case Study – Invoice Generation Process (Cont.)
Robotic Process Automation – A.R.M. Asiqun Noman 68

69. Case Study – Invoice Generation Process (Cont.)
 Findings
 Very simple process, but
 Due to system limitation
 Have to generate automated invoice for AR management & accounting and
manual invoice for printing as per client requirement & delivery
 For automated invoice generation it required 5-10 minutes
 For excel invoice it required 10-15 minutes
 Thus, total time to generate invoice is 20-25 minutes due redundant works for
old legacy system
 Solution & Result
 After implementing RPA, it takes only 2-3 minutes to generate 10
invoices
Robotic Process Automation – A.R.M. Asiqun Noman 69

70. Case Study – Invoice Generation Process (Cont.)
 Findings
 Very simple process, but
 Due to system limitation
 Have to generate automated invoice for AR management & accounting and
manual invoice for printing as per client requirement & delivery
 For automated invoice generation it required 5-10 minutes
 For excel invoice it required 10-15 minutes
 Thus, total time to generate invoice is 20-25 minutes due redundant works for
old legacy system
 Solution & Result
 After implementing RPA, it takes only 2-3 minutes to generate 10
invoices
Robotic Process Automation – A.R.M. Asiqun Noman 70

71. Thank You!
Any questions?
You can find me at
• asiqun.noman@gmail.com
• https://www.linkedin.com/in/asi
qun/