The document provides an overview of Robotic Process Automation (RPA), explaining its definition, features, benefits, and types. It emphasizes RPA's role in digital transformation by improving efficiency, accuracy, and customer satisfaction across various industries. Additionally, it outlines the limitations of RPA and presents practical use cases in sectors such as banking, healthcare, HR, insurance, manufacturing, retail, telecom, and travel.

1. Mayur Nanotkar
ROBOTIC PROCESS AUTOMATION (RPA)
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2. AGENDA
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Why RPA?
What is RPA?
What is NOT RPA?
Architecture (Bot Farm)
Features & Benefits of RPA
Types of RPA and Software Tools
Use Cases

3. Why RPA?
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• every organization looks for Digital Transformation:
➢ Business performance,
➢ Increased value,
➢ Streamlining work processes, and
➢ Enriching customer relationships.
The NEXT Big Thing in Digital Transformation

4. ROBOTIC PROCESS AUTOMATION (RPA)
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WHAT IS RPA?

5. 5
ROBOTIC PROCESS AUTOMATION (RPA)
WHAT IS RPA?
Mimicking human actions to perform a sequence of steps,
leading to meaningful activity, without any human
intervention is known as Robotic Process Automation.

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ROBOTIC PROCESS AUTOMATION (RPA)
WHAT IS RPA?
✓ Automation can improve processes by to 100 percent
✓ Processing becomes 10 times faster
✓ Accuracy increases to 100 percent

7. ROBOTIC PROCESS AUTOMATION (RPA)
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❑ RPA is not a humanoid robot and doesn’t
exist physically
❑ RPA bots cannot entirely replace humans
❑ RPA bots do not possess logical thinking
or decision-making skills, which is why
they cannot replicate human cognitive
functions
WHAT IS NOT RPA?

8. ARCHITECHTURE (BOT FARM)
ROBOTIC PROCESS AUTOMATION (RPA)
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9. FEATURES OF RPA
ROBOTIC PROCESS AUTOMATION (RPA)
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❑ Rich analytical suite
❑ Simple creation of bots
❑ Script-less automation
❑ Security
❑ Hosting and deployment
❑ Debugging

10. BENEFITS OF RPA
ROBOTIC PROCESS AUTOMATION (RPA)
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❑ Reduces cost
❑ Reduces operational risks
❑ Quality and accuracy
❑ Scalability
❑ Reduced workload
❑ Improved customer satisfaction
❑ Improved business results

11. TYPES OF RPA
ROBOTIC PROCESS AUTOMATION (RPA)
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Unattended /
Autonomous RPA
Specified intervals
Bot Initiated
Data Input
Attended RPA Embedded on an employee’s device
Auto-run based on certain conditions
RPA client tool
Hybrid RPA Combination of attended and unattended bots

12. ROBOTIC PROCESS AUTOMATION (RPA)
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SOFTWARE TOOLS

13. ROBOTIC PROCESS AUTOMATION (RPA)
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RPA USE-CASES IN BANKING
❑ Automatic Report Generation
❑ Customer onboarding
❑ Know your customer (KYC) and Anti-Money laundering
(AML)
❑ Account opening
❑ Mortgage lending
❑ Loan processing
❑ Customer service

14. ► Patient Registration
► Billing
HEALTHCARE
►New Employee joining formalities
►Payroll Process
►Hiring shortlisted candidates
HR
►Claims Processing & Clearance
►Premium Information
INSURANCE
►Bills of Material
►Calculation of Sales
MANUFACTURI
NG & RETAIL
►Service Order Management
►Quality Reporting
TELECOM
►Ticket Booking
►Passenger Details
►Accounting
TRAVEL &
LOGISTICS
ROBOTIC PROCESS AUTOMATION (RPA)
APPLICATIONS OF RPA – OTHER INDUSTRIES