Chatbots have evolved significantly since the early programs like ELIZA in 1966. Notable developments include IBM's Watson in 2011, Siri in 2010, Google Now in 2012, Alexa in 2015, and Cortana in 2015. These chatbots used natural language processing to have conversations, answer questions by accessing online data, and perform tasks for users. In 2016, Facebook launched bots for Messenger and Microsoft created Tay, although Tay had to be shut down after it rapidly developed harmful speech.
This presentation may be useful for you to understand the key concepts in RPA.
Take the first step in RPA by understanding the basics of it.
Reach me out for suggestions on:
LinkedIn: https://www.linkedin.com/in/kgmaheshwari/
Email: kgmaheshwari021@gmail.com
In this article, we will investigate what RPA is in genuine and furthermore endeavor to comprehend the engineering of RPA. RPA remains for Robotic Process Automation (RPA).
3 Amazing Examples of Real-life RPA Use Cases - SignityMegha V
As you may know by now, thinking over RPA use cases is our favorite solution for holding on to the positive facts about automation, while not getting carried away by the insights drawn from a whole plethora of positive statistical data. This time, we’ll be pondering some robotic process automation use cases in Customer Service, Finance, and Human Resources.
Robotic process automation brings out a lot of benefits in different industry niche as it supports high-frequency manual, repetitive, rules-based processes, which are critical for an appropriate service. So, here are some of the real-world RPA use case examples that are being leveraged by the industry leaders.
This was my College presentation ppt file in which subject was Robotic Process Automation, focuses mainly on what is rpa, evolution, why rpa is used, benifits from both perspective, applications of rpa, and much more.
More Information:
http://flevy.com/browse/flevypro/robotic-process-automation-rpa-2746
Robotic Process Automation (RPA), also referred to as Robotic Transformation and Robotic Revolution, refers to the emerging form of process automation technology based on software robots and Artificial Intelligence (AI) workers. RPA represents a tremendous opportunity for organizations to increase performance, improve productivity, decrease costs, among a plethora of other benefits. The benefits from RPA are immediate, plentiful, and significant--and can be grouped into 3 core areas:
1. Improved Employee and Customer Satisfaction
2. Accelerated Productivity Gains
3. Enhanced Compliance
RPA also has wide applicability across the organizations, including Finance, Accounting, Marketing, Customer Service, Compliance, and IT/MIS. Furthermore, most organizations adopting RPA have not laid off employees. Rather, many workers have been redeployed to do more interesting work.
Additional topics discusses include Artificial Superintelligence, the Fourth Industrial Revolution, Technological Singularity, RPA Deployment/Implementation, and Target Operating Model.
Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Robotic Process Automation (RPA) PowerPoint document
ABOUT FLEVYPRO
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
This presentation may be useful for you to understand the key concepts in RPA.
Take the first step in RPA by understanding the basics of it.
Reach me out for suggestions on:
LinkedIn: https://www.linkedin.com/in/kgmaheshwari/
Email: kgmaheshwari021@gmail.com
In this article, we will investigate what RPA is in genuine and furthermore endeavor to comprehend the engineering of RPA. RPA remains for Robotic Process Automation (RPA).
3 Amazing Examples of Real-life RPA Use Cases - SignityMegha V
As you may know by now, thinking over RPA use cases is our favorite solution for holding on to the positive facts about automation, while not getting carried away by the insights drawn from a whole plethora of positive statistical data. This time, we’ll be pondering some robotic process automation use cases in Customer Service, Finance, and Human Resources.
Robotic process automation brings out a lot of benefits in different industry niche as it supports high-frequency manual, repetitive, rules-based processes, which are critical for an appropriate service. So, here are some of the real-world RPA use case examples that are being leveraged by the industry leaders.
This was my College presentation ppt file in which subject was Robotic Process Automation, focuses mainly on what is rpa, evolution, why rpa is used, benifits from both perspective, applications of rpa, and much more.
More Information:
http://flevy.com/browse/flevypro/robotic-process-automation-rpa-2746
Robotic Process Automation (RPA), also referred to as Robotic Transformation and Robotic Revolution, refers to the emerging form of process automation technology based on software robots and Artificial Intelligence (AI) workers. RPA represents a tremendous opportunity for organizations to increase performance, improve productivity, decrease costs, among a plethora of other benefits. The benefits from RPA are immediate, plentiful, and significant--and can be grouped into 3 core areas:
1. Improved Employee and Customer Satisfaction
2. Accelerated Productivity Gains
3. Enhanced Compliance
RPA also has wide applicability across the organizations, including Finance, Accounting, Marketing, Customer Service, Compliance, and IT/MIS. Furthermore, most organizations adopting RPA have not laid off employees. Rather, many workers have been redeployed to do more interesting work.
Additional topics discusses include Artificial Superintelligence, the Fourth Industrial Revolution, Technological Singularity, RPA Deployment/Implementation, and Target Operating Model.
Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Robotic Process Automation (RPA) PowerPoint document
ABOUT FLEVYPRO
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
RPA (Robotic Process Automation), Current Job Market Situation, What exactly is RPA?, Why RPA?, Future is Now, Who are looking forward to hire you, Job orienetd course,RPA tools, Blur Prism, Uipath, Automation Anywhere
www.meritas.in
What is UiPath RPA Architecture | UiPath Studio, Robot & Orchestrator | EdurekaEdureka!
YouTube Link: https://youtu.be/mYGbp1gVcmQ
** RPA Training: https://www.edureka.co/robotic-process-automation-training **
This session on UiPath RPA Architecture will cover the different components of the UiPath Architecture
Below are the topics covered in the PPT:
What is RPA?
What is UiPath?
UiPath Platform Components
UiPath Studio
UiPath Robot
UiPath Orchestrator
UiPath Architecture
RPA Playlist: https://bit.ly/2B53HLe
RPA Blog Series: https://bit.ly/2Ay1bzG
Follow us to never miss an update in the future.
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Are you still unaware of the technology that is about to change the future of your business? Here's a detailed introduction to Robotic Process Automation, its tools and the advantages that you will reap from RPA implementation.
https://www.botreetechnologies.com/robotic-process-automation
Read Also - How is Robotic Process Automation Different from Robotics? -
http://www.roboticprocessautomation.co.in/how-is-robotic-process-automation-different-from-robotics/
Creating the Digital Workforce with Robotic Process Automation Technology -
http://www.roboticprocessautomation.co.in/creating-the-digital-workforce-with-robotic-process-automation-technology/
Robotic process automation (RPA) is a set of tools and processes that are designed to automate digital processes. We work with companies of all sizes in a variety of industries to help them improve inefficiencies, automate tedious tasks, and drive more value out of their processes.
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to the industry, and each one is suited for a specific type of use case — and as specific set of industries.
Start Your RPA Journey Today - https://www.tangentia.com/automation/rpa/
A software which mimics human execution of applications, usually for repetitive processes. It
is controlled by business users (user-friendly configuration), and governed by IT.
Robotic Process Automation
● Abstract
● Introduction
● Why Robotic Process Automation
● Processes Assessment
● Return on Investment (ROI)
● Automation Potential
● Type Of automation
● Assisted/Unattended
● RPA tool Overview
An introduction to RPA covering and introduction to the topic some key concepts and providers.
(Please request access if you would like to use any of the content presented on these slides)
RPA Interview Questions and Answers | UiPath Interview Questions and Answers ...Edureka!
** RPA Training - https://www.edureka.co/robotic-process-automation-training **
This tutorial on "RPA Interview Questions and Answers - UiPath" will help you to crack Robotic Process Automation Interviews. Below are the topics covered in this RPA Interview Questions and Answers Tutorial:
1. Basic RPA Interview Questions
2. RPA Tools Interview Questions
3. Uipath Interview Questions
Rpa ai automation webinar by new, cfgi, ui path 11 82018Bob Fitzpatrick
Automation…RPA…AI…Bots… are currently the hottest words across the various industries. So what do they mean and how to leverage this new technology? Join us as we explore starting an automation journey and leveraging automation in finance led by Sebastian, Bob, Andres, and Daniel. Our special guest is Boris Krumrey, UiPath’s Chief Robotics Officer, who will share with us the exciting landscape of automation and where it is heading.
RPA Tutorial for Beginners | RPA Training Using UiPath | UiPath Training Onli...Edureka!
** RPA Training using UiPath - https://www.edureka.co/robotic-process-automation-training **
This Edureka PPT on "RPA Tutorial for Beginners" will give you an introduction to RPA using UiPath. Towards the end, there is a demo on Robotic Process Automation using UiPath. Below are the topics covered in this tutorial:
1. Why RPA?
2. What is RPA?
3. RPA Tools
4. RPA Demo using UiPath
AI & Robotic Process Automation (RPA) to Digitally Transform Your EnvironmentCprime
This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
As we have been gone through lot of technologies for the past few generations, we can boast ourself now because we are achieving our dream of decades. AUTOMATION which means not by humans but collaborated with humans, Associated with humans you can call it as per your wish..!! Henceforth humans will become masters for robots and rule their slaves. In order to become a good master we must prove our aspiration in terms of practical knowledge and reputable trainings. Let’s move on to the one of the future holding training called UiPath online training.
This is an article published by Mason Alexander of NDMC Consulting that provides a simple explanation of what Robotic Proces Automation (RPA) is and why it's expected to be a game changer in knowledge worker productivity.
RPA (Robotic Process Automation), Current Job Market Situation, What exactly is RPA?, Why RPA?, Future is Now, Who are looking forward to hire you, Job orienetd course,RPA tools, Blur Prism, Uipath, Automation Anywhere
www.meritas.in
What is UiPath RPA Architecture | UiPath Studio, Robot & Orchestrator | EdurekaEdureka!
YouTube Link: https://youtu.be/mYGbp1gVcmQ
** RPA Training: https://www.edureka.co/robotic-process-automation-training **
This session on UiPath RPA Architecture will cover the different components of the UiPath Architecture
Below are the topics covered in the PPT:
What is RPA?
What is UiPath?
UiPath Platform Components
UiPath Studio
UiPath Robot
UiPath Orchestrator
UiPath Architecture
RPA Playlist: https://bit.ly/2B53HLe
RPA Blog Series: https://bit.ly/2Ay1bzG
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
Are you still unaware of the technology that is about to change the future of your business? Here's a detailed introduction to Robotic Process Automation, its tools and the advantages that you will reap from RPA implementation.
https://www.botreetechnologies.com/robotic-process-automation
Read Also - How is Robotic Process Automation Different from Robotics? -
http://www.roboticprocessautomation.co.in/how-is-robotic-process-automation-different-from-robotics/
Creating the Digital Workforce with Robotic Process Automation Technology -
http://www.roboticprocessautomation.co.in/creating-the-digital-workforce-with-robotic-process-automation-technology/
Robotic process automation (RPA) is a set of tools and processes that are designed to automate digital processes. We work with companies of all sizes in a variety of industries to help them improve inefficiencies, automate tedious tasks, and drive more value out of their processes.
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to the industry, and each one is suited for a specific type of use case — and as specific set of industries.
Start Your RPA Journey Today - https://www.tangentia.com/automation/rpa/
A software which mimics human execution of applications, usually for repetitive processes. It
is controlled by business users (user-friendly configuration), and governed by IT.
Robotic Process Automation
● Abstract
● Introduction
● Why Robotic Process Automation
● Processes Assessment
● Return on Investment (ROI)
● Automation Potential
● Type Of automation
● Assisted/Unattended
● RPA tool Overview
An introduction to RPA covering and introduction to the topic some key concepts and providers.
(Please request access if you would like to use any of the content presented on these slides)
RPA Interview Questions and Answers | UiPath Interview Questions and Answers ...Edureka!
** RPA Training - https://www.edureka.co/robotic-process-automation-training **
This tutorial on "RPA Interview Questions and Answers - UiPath" will help you to crack Robotic Process Automation Interviews. Below are the topics covered in this RPA Interview Questions and Answers Tutorial:
1. Basic RPA Interview Questions
2. RPA Tools Interview Questions
3. Uipath Interview Questions
Rpa ai automation webinar by new, cfgi, ui path 11 82018Bob Fitzpatrick
Automation…RPA…AI…Bots… are currently the hottest words across the various industries. So what do they mean and how to leverage this new technology? Join us as we explore starting an automation journey and leveraging automation in finance led by Sebastian, Bob, Andres, and Daniel. Our special guest is Boris Krumrey, UiPath’s Chief Robotics Officer, who will share with us the exciting landscape of automation and where it is heading.
RPA Tutorial for Beginners | RPA Training Using UiPath | UiPath Training Onli...Edureka!
** RPA Training using UiPath - https://www.edureka.co/robotic-process-automation-training **
This Edureka PPT on "RPA Tutorial for Beginners" will give you an introduction to RPA using UiPath. Towards the end, there is a demo on Robotic Process Automation using UiPath. Below are the topics covered in this tutorial:
1. Why RPA?
2. What is RPA?
3. RPA Tools
4. RPA Demo using UiPath
AI & Robotic Process Automation (RPA) to Digitally Transform Your EnvironmentCprime
This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
As we have been gone through lot of technologies for the past few generations, we can boast ourself now because we are achieving our dream of decades. AUTOMATION which means not by humans but collaborated with humans, Associated with humans you can call it as per your wish..!! Henceforth humans will become masters for robots and rule their slaves. In order to become a good master we must prove our aspiration in terms of practical knowledge and reputable trainings. Let’s move on to the one of the future holding training called UiPath online training.
This is an article published by Mason Alexander of NDMC Consulting that provides a simple explanation of what Robotic Proces Automation (RPA) is and why it's expected to be a game changer in knowledge worker productivity.
The Rise and Benefits of Robotic Process Automation (RPA) - DevOps NextPerfecto by Perforce
Many companies are implementing RPA to automate high-frequency transactional processes that are better handled by bots. There is great opportunity in leveraging RPA to embed bots into handling regulatory requests, and much to be considered from a measurement perspective before adopting RPA on an enterprise scale, which are covered in this session.
The Rise and Benefits of Robotic Process Automation - Thomas HaverQA or the Highway
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Robotic Process Automation (RPA) is a technology that uses software robots or "bots" to automate repetitive and rule-based tasks within business processes. RPA bots are designed to mimic human interactions with digital systems and applications, making them capable of performing tasks such as data entry, data extraction, file manipulation, and more. RPA is a form of business process automation that can streamline workflows and increase efficiency, allowing human workers to focus on more complex and strategic tasks.
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Robotic Process Automation (RPA) is a new wave of the future technologies. Robotic Process Automation is one of the most advanced technologies in the area of computer science, electronics and communication, mechanical engineering and information technology. It is an emerging form of Business Process Automation technology based on software robots (bots) and artificial intelligence workers. RPA is an automation technology based on software tool that mimics human behavior for repetitive tasks.
Top 20 RPA Interview Questions & Answers in 2023.pptxAnanthReddy38
Here are 20 commonly asked interview questions and their answers related to Robotic Process Automation (RPA):
What is RPA?
RPA stands for Robotic Process Automation. It refers to the use of software robots (also known as bots) to automate repetitive, rule-based tasks and processes in order to improve efficiency and productivity.
What are the key benefits of RPA?
RPA offers several benefits, including:
Increased productivity and efficiency
Improved accuracy and reduced errors
Cost savings by automating repetitive tasks
Enhanced scalability and flexibility
Improved compliance and auditability
What are the different types of RPA tools?
There are three types of RPA tools:
Attended RPA: Robots work alongside humans, assisting them in performing tasks.
Unattended RPA: Robots work independently, without human intervention.
Hybrid RPA: A combination of both attended and unattended RPA.
Can you explain the typical RPA implementation lifecycle?
The RPA implementation lifecycle generally involves the following stages:
Process identification and evaluation
Designing and developing automation workflows
Testing and debugging the automation
Deployment and monitoring
Continuous improvement and maintenance
What are the key criteria to consider when selecting a process for RPA?
Some important criteria include:
High volume and repetitive tasks
Rule-based and standardized processes
Well-documented and stable processes
Minimal exception handling
Processes with measurable benefits from automation
What programming languages are commonly used in RPA?
RPA tools usually provide their own scripting or programming languages. Some popular RPA tools use languages like:
UiPath: UiPath Studio uses UiPath’s proprietary language.
Automation Anywhere: Automation Anywhere uses Automation Anywhere’s proprietary language (Automation Anywhere Enterprise A2019).
What are the key challenges in RPA implementation?
Common challenges include:
Identifying and selecting the right processes for automation
Dealing with process changes and exceptions
Ensuring data security and compliance
Managing the impact on employees and change management
Scaling and maintaining the automation over time
How does RPA differ from traditional application integration or API-based automation?
RPA focuses on the automation of user interface interactions, mimicking human actions on the front-end of applications. Traditional integration or API-based automation works at the back-end, integrating systems through APIs or other integration methods.
Can you explain exception handling in RPA?
Exception handling involves defining how the RPA system should handle unexpected situations or errors during the automation process. It includes error logging, error recovery, and escalation procedures to handle exceptions gracefully.
What is the role of control rooms in RPA?
Control rooms are centralized management consoles provided by RPA tools.
Valueappz is the world's most trusted Web, Software & Mobile App Development Company. A Cost-effective platform to build On-Demand Apps & Web Solutions for your business.
Robotic Process Automation(RPA) Tools are widely used for the configuration of task automation. These tools are indispensable for the automation of repetitive back-office processes. Numerous RPA tools are available in the market, and choosing one could be challenging.
Eagleinsight.io Provide Best Quality based Robotic Process Automation , Blueprism Process Discovery , UiPath INSIGHT, Bot Insight, Robotic Process Automation, RPA COE , Build RPA Center Of Excellence Services in Ireland and worldwide Countries.
Get to know more about "WH" questions on RPA, the benefits of RPA, Why we need to choose UiPath for RPA, and also developing small use cases using UI Path studio.
In today's dynamic digital realm, businesses pursue efficiency through Robotic Process Automation (RPA) software solutions. This presentation explores RPA's emergence as a transformative technology, elucidating its functionality and profound influence on diverse industries, offering insights into streamlining operations, enhancing productivity, and cost reduction.
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Foundations of SQL: Understand the basics of SQL, including data retrieval, filtering, and aggregation.
Advanced Queries: Learn to craft complex queries to uncover deep insights from your data.
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Actionable Insights: Gain the skills to derive actionable insights that drive informed decision-making.
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5. What Robotic process automation (RPA)
5
● Robotic automation refers to process automation where software drives existing enterprise application
software in the same way that a users does
● Robotic automation is a tool or platform that operates other application software though the existing
application’s users interface
● Robotic process automation (RPA) is defined by the Institute for Robotic Process Automation (IRPA) as ‘the
application of technology allowing employees in a company to configure computer software or a ‘robot’ to
capture and interpret existing applications for processing a transaction, manipulating data, triggering
responses and communicating with other digital systems.’
6. What Robotic process automation (RPA)
6
● What is automation ? Sequence of steps performed without human interaction
● What is process ? sequence of activities (meaningful)
● What is robotic : mimcking a human
=> RPA : Automate the process by mimcking a human
7. Types of RPA
7
Back
office
robot
❖ Run unattended
❖ In a batch mode
❖ In virtual environment
❖ Send heartbeats to the server, so that
knows instantly when a robot is down
Front
office
robot
❖ Share the same workstation with an
employee who has control over when it
is used
8. Choosing the RPA Types
8
Back
office
robot
❖ Work in an unattended manner
independent of any human intervention
❖ Use in manual, repetitive high rule
based back office activities not
requiring any human intervention
❖ Can triggered both from local machine
or directly from server
Front
office
robot
❖ Work side by side with human agents
and assists them to automatically
complete the process
❖ General use in manual, repetitive,
highly rule-based activities containing
decision points that requires human
intervention
❖ Communication with server is
bidirectional :
➢ Robot to server : execution logs,
automated process upload
➢ Server to robot : automated process
version deployment only
❖ Can triggered only from the local
machine (either from triggers)
generated by humans in other
applications via a scheduled tasks in
windows task scheduler or manually
9. Choosing the RPA Types : requirement
9
Back
office
robot
❖ Can be either based on structured data
or unstructured data. Structured data
operations typically include data
operations on various databases.
Unstructured data operations typically
include processing of documents,
images and multi-modal data.
Front
office
robot
❖ Involves chatbots or conversational
agents.
❖ usually require natural language
processing or natural language
understanding
10. 10
The Benefits of RPA
• Like chatbots, RPA can be a powerful tool for digital transformation by providing the following
benefits:
• Reduce labor & operational costs
• Increase processing speed
• Improve customer experiences
• Extend service hours.
• Reduce human errors
• Provide comprehensive operational visibility
• Increase security & compliance
11. 11
The Limitations of RPA
• Despite the benefits of RPA and similar solutions for the enterprise, automation is not always the
right choice. Common disadvantages or weakness of RPA include:
• Employee support/morale: Fear of layoffs and redundancy can hinder operations and increase employee and institutional
knowledge attrition.
• Complex nonlinear processes: Automating processes that are too variable, unpredictable, or infrequent can raise the
complexity and cost of associated robot algorithms and subsequent deployments. Human touch points may still be required,
but not all products offer assisted or semi-automated processes.
• Error creep: Since most RPAs automatically execute the instructions found within scripts or business objects, errors can
replicate hundreds or thousands of times before the problem is spotted and corrected.
• Management challenges: While some RPA solutions provide dashboards for supervising robot queues and workflows,
managing thousands of bots executing transactions across an enterprise presents a challenge. Especially since it is common to
have many robot instances executing the same business processes in different locations.
• Hidden costs: Some RPA solutions require additional Virtual Machines (VM) or Virtual Desktop Infrastructures (VDI), which
raises the virtualization/OS cost for each new bot or process after the initial go-live. Scaling may cost more than originally
anticipated.
• Additional governance: Most RPA software bots, or at least those that take a script-based approach to automation, are
designed to never deviate from established algorithms. Any changes to an internal or external aspect of an existing business
process are thus likely to cause the software bot to fail to perform the intended function. This often necessitates additional
centralization, standardization, and optimization of processes prior to deployment or shortly after
13. Which Processes for RPA?
13
The general characteristics of a process which is ready for robotic process automation would be:
• repetitive and rules based
• accesses structured data sets
• utilises applications on a Windows or Web based platform
• the process is documented and has been standardised in practice
• three or more staff are hired to complete the process
• data input is prone to human error
14. Use cases for RPA?
14
Finance
&
Banking
● New account
verification
● Data validation
● Customer account
management
● Financial claims
processing
● Report creation
Form filling
● Change of address
● Loan application
processing
Insur
ance
● Claims processing
● New account
creation
Telec
omm
unica
tions
● Collection &
consolidate
customer data from
client phone
systems
● Backing up
information from
client systems
● Uploading data
● Transferring
customer data
between
applications
● Extracting data
about competitor
pricing
Healt
hcare
● Patient data
migration and
processing
● Reporting for
doctors
● Medical bill
processing
● Patient record
storage
15. Use cases for RPA?
15
Retail
● Automatically
updating online
inventory &
product
information
● Importing website
orders and email
sales into back-
end systems
IT
● Creating new
accounts
● Software
installations and
updates
● Batch processing
● Printer set-ups
Finan
ce/A
ccou
nting
● Invoice processing
● Accounts payable
and accounts
receivables
● Reporting
● Bank reconciliation
● Fixed assets
analysis
● Master data
management
● Vendor and
customer account
creation
● ERP logging from
another system
HR
● Employee on-
boarding
● Leave of absence
management
● Populating
employee data
into multiple
systems
● Performance
appraisal
management
17. Understanding the Spectrum of RPA technology
17
● Robotic Process Automation is a class of software
that replicates the actions of humans operating
computer systems in order to run business
processes. Because the software ‘robots’ mimic
exactly what the human operators do
○ Example : by logging into a system, entering
data, clicking on ‘OK’, copying and pasting
data between systems, etc.
the robots will do exactly what you have trained them to do
each time, every time. This is both their greatest strength
and their greatest weakness.
➔ strength because you need to be sure that the robot
will carry out the process compliantly and accurately
➔ weakness because it precludes any self-learning
capability.
● This inability to self-learn leads to two distinct constraints for RPA,
○ The first is that the robots require structured data as their input, whether this be from a
spreadsheet, a database, a webform or an API. => AI, NLP, NLU
○ The second constraint for RPA is that it can’t make complex decisions, i.e. it can’t use
judgement in a process. => cognitive reasoning is useful
18. Understanding the Spectrum of RPA technology
18
The key dimensions defining the software vendors are :
1. Data: The level of sophistication in dealing with business data (structured or unstructured);
2. Type of Tasks predominately performed: tasks are either rules based or require
knowledge from multiple sources to complete the process.
3. Interoperability: working across multiple applications (single application or multiple
applications and platforms)
4. AI: The level of artificial intelligence provided by the application (none, machine learning
based on pattern recognition and statistics, or emerging true AI).
21. RPA tools selection
21
Tech
nolo
gy
• First and foremost is the
technology in which RPA
tool has been built, like
Microsift .NET, IBM
Mainframe, Java, web etc.
The tool has to be platform
independent, considering
many of the organizations
perform their day to day
tasks outside the local
desktop using Citrix or
Virtual machines etc. So
the automation solution
should be able to support
any application and
platform.
Inte
rface
• Next most important
feature is the RPA tool’s
user interface. A complex
user interface will delay
the process of
implementation and
increase the learning
curve and adaptability. A
more user friendly
interface like drag and
drop, auto capture, image
recognition etc. would be
better.
Man
age
men
t
• It is important to know
how effectively and easily
the robots can be
managed considering
these robots are going to
be replacing your human
workforce. There should
be a high level of visibility
and control in terms of
process monitoring,
process change,
development, re-use etc.
Secu
rity
• Security is one of the most
important factor to be
considered. How safe are the
robots when compared to the
humans? After all robots/RPA
tools are also a piece of
software, so how much more
security controls can be
implemented, test the code
rigidly and lock it up, the better.
Automation solutions that
supports the compliance
process (like HIPPA – For
Healthcare industry, SOX –
Financial Sector, PCI DSS –
Credit card related organization
etc.) are some of the factors to
be considered in terms of
security.
23. 23
Robotic Process Automation - How it Works
• RPA software products are typically composed of three fundamental elements:
• Developer Tools Most RPA products provide various tools that are used to model and define bot assignments or jobs at either
the individual user level (via work desktop/ laptop) or enterprise level (via centralized dashboard). These assignments or jobs,
which are recorded manually or automatically, consist of detailed step-by-step instructions that the bot must follow in order to
successfully replicate the business process being modelled. The detailed instructions are composed of rules or conditional
logic such as if/then or if/then/else statements and are often encapsulated within scripts, business objects, or other containers.
Most developer tools for RPA provide visual decision tree editors, configuration wizards, and drag-and-drop controls.
• Robot Controller The robot controller acts as the eyes and ears of your software robot by playing three roles. The controller
serves as a repository for all bot assignments by storing performance data, history, and bot credentials. It provides built-in
controls and workflows to help govern the creation, testing, approval, and deployment of new assignments and provides a
versioning system to track ongoing configuration changes. The robot controller can also monitor and report on the status of bot
activities and transactions to the operations manager or other designated employees.
• Software Robots Software robots interact directly with enterprise back-end systems and applications to process transactions
and other tasks. Most RPA products provide at least some pre-built bot functionality with the ability to custom-code additional
capabilities. Software robots are also typically designed to automatically identify the important elements of a business systems
user interface, such as buttons and input fields, by examining the application code in order to simplify the deployment process.
For virtualized desktops, however, software robots must sometimes rely on less-effective techniques such as searching for
pixel-based object locations.
26. Best practices for implementing RPA
26
That consideration leads to the obvious question, “So just exactly how do you implement RPA correctly?” :
1. Access applications and data using the most efficient, accurate, scalable way available. The
desktop user interface isn’t the best, but may be the only option.
2. Make sure the IT department is involved and that you’re on the change control list. — Caution: If
you’re using RPA with an application that sees a lot of UI changes, this could hamper IT and delay
application improvements requested by other departments; and that will not make you very popular
with the folks in IT. Remember: RPA tools rely on a consistent user interface. If your IT department
changes the user interface to improve usability, RPA robots may stop working.
3. Centralize the logic and runtime execution so that you have better control. — A free RPA tool could
proliferate rogue departments’ automating applications without the knowledge of their IT
department. This could cause major issues and cost the organization a lot of money. It gets back to
having a good automation strategy and, possibly, a center of excellence.
4. Provide full auditing and reporting capabilities.
5. To avoid issues with changing UIs, use APIs, Web services, and database calls as much as
possible.
6. Use RPA when it’s the only option available, and avoid the desktop as much as possible.
29. 29
What are chatbots
• Unlike RPA, chatbots are intermediaries between systems that you can talk to. They communicate
with applications, things, and people to take action on revenue generating activities immediately.
• A chatbot is basically a program that’s designed to talk to you and collect information from your
conversation. Depending on how it’s developed or how intelligently it’s been built, a bot can use that
information to do things for you, such as :
• book you a flight,
• suggest personalized offers or promotions,
• pass you along to a human in times of frustration, based on how you’d like the bot to help.
• and much more.
31. 31
History
• 1966, Eliza: Imitated human conversation by matching user prompts to script responses - he was able, at least for a time, to pass the Turing AI test
• 1972, PARRY: Inexplicably simulated a person with paranoid schizophrenia. PARRY was more serious and advanced than ELIZA - he was described as
"ELIZA with attitude"
• 1988, ABBERWACKY: One of the first attempts to create AI through human interaction. Mainly a form of entertainment, its ultimate goal was to move
from a text-based system to an entirely vocal system
• 1992, DR. SBAITSO: An AI speech synthesis program created for MS DOS computers. Designed to highlight a digitized voice, the role of a psychologist
in interacting with users
• 1995, A.L.I.C.E: "Artificial Linguistic Internet Computer Entity". A.L.I.C.E was a natural language processing robot. It could apply rules of matching
heuristic models to human input - in other words, having a conversation
• 2001, SMARTERCHILD: An intelligent robot widely distributed on SMS networks. With features such as fast data access and a personalized fun
conversation, it was considered a forerunner of Siri Apple and Samsung S Voice.
• 2006, IBM's Watson: Watson was specifically designed to complement in Jeopardy !, which he won in 2011 against two of the former champions of the
show. Now, watson uses natural language processing and automatic learning to reveal knowledge from large amounts of data.
• 2010, SIRI: An intelligent (and cheeky) personal assistant, part of the Apple IOS, which has a natural language user interface to answer questions and
perform Web service requests. Siri would pave the way for all subsequent AI Bots and APs.
• 2012 GOOGLE NOW: Developed by Google for the Google Search mobile app, it uses a natural language user interface to answer questions, make
recommendations, and perform actions by delegating requests to a set of Web services
• 2015, ALEXA: A voice that inhabits the amazon echo device. Alexa is capable of voice interaction - she uses natural language processing algorithms to
receive, recognize and respond to voice
• 2015, CORTANA: A smart personal assistant created by microsoft, CORTANA sets reminders, recognizes natural voice commands and answers
questions using the Bing search engine
• 2016, BOTS FOR MESSENGER: In April, Facebook launched a Messenger platform allows developers to create robots can interact with FB users. In
June, 11,000 bots were available
• 2016, TAY: Designed to mimic the speech and habits of an American teenager, Microsoft Tay rapidlt's chatbot developed a vicious paranoia that made
the HAL 9000 softer. It was closed after only 16 hours of existence, and has not been heard from since
32. 32
The Benefits of Chatbots
• AI-rich chatbots facilitate intelligent dialogue between people and systems and provide the following
benefits:
• Enhance digital: Create higher-value purchases and service interactions for your customers. Chatbots can access more
customers and open new sales outlets.
• Reduce app fatigue: Sync brands and systems with the communication channels customers already use. Help customers by
cutting down on the number of apps and interfaces that must be mastered.
• Unlock efficiencies: Minimize manual, resource-intensive business and supply chain processes.
• Simplify complex interfaces: Form-intensive interfaces can be broken down into easily digestible, natural language driven
conversations via popular communication channels such as websites, email, SMS, messaging platforms, and more.
• Streamline work: Let employees get routine tasks done in less time, with communication tools they know and love - enhancing
productivity and efficiency. Allows for better resource allocation and decreases calls and emails to support services.
• Reduce communication overload: Decrease firstline support calls and emails. Allows for better resource allocation, faster
support, and better user experiences. Chatbots provide 24/7 customer support and immediate answers.
• Provide comprehensive visibility: Analytics generated from chatbots can provide unmatched visibility into customer and
employee behavior.
• Retain human feel: Chatbots deliver personalized, memorable conversations and experiences through natural language while
helping to connect people and systems. They can sound and act like humans, which leads to higher customer and employee
engagement when compared to static forms and information sources. Plus, human agents are usually only a click away,
ensuring customers always get the help they need.
33. 33
The Limitations of Chatbots
• While the benefits of chatbots are vast, there are some disadvantages associated and common
mistakes made. Common weaknesses of chatbots include:
• Use cases are endless: Identifying valuable use cases that solve a real problem can take a lot of effort, and there’s
typically more than one way to get there. Partnerships may be important for developing high-value use cases.
• Not all bots are created equal: Developers can quickly build bots, with or without experience, effective tools and
frameworks are key to creating successful chatbots.
• Narrowness: Many chatbots, like software robots, are designed to perform a few similar tasks or a single exact
tasks. This can quickly lead to either complex bots or a plethora of bots. Universal bots that can coordinate the
work of multiple other bots can solve this issue.
• Security & compliance: Personally identifiable information and business data may be at risk unless the chatbot is
designed and implemented with the right level of encryption, authentication and auditability, which is only in true
enterprise-grade secure development platforms.
35. Chatbots - Key vendors
35
From the inside out, the concentric circles represent:
● Platforms: The messaging platforms that enable
the existence bots through robust send-and-
receive APIs, frameworks and ecosystems.
● Brands: Companies which have launched and
experimented with bots, in that particular
quadrant (for example, Managed x Support).
● Providers: Companies who have the capabilities
to deliver exceptional work in that quadrant.
● Tools: The supporting tools used by providers,
brands, or developers of bots in delivering bot
experiences.
36. 36
Vision du marché
Api.ai Wit.ai Luis Lex Watson Rasa Chatscript Do you
dream up
Editeur Google Facebook Microsoft Amazon IBM Rasa Chatscript Do You
Dream up
Open
Source
French
langage
Integration
Pricing
On-premise
38. 38
How it Works
• Chatbots are typically composed of (4) fundamental elements that serve to provide rich
conversational interfaces for customers and employees:
• Tasks
• Channels
• NLP & Speech
• Intelligence
• Advanced chatbot platforms also provide the following fundamental elements:
• Bot & Dialog Development Tools
• Platform Middleware
• Enterprise Capabilities (advanced encryption, administration, and compliance functionality)
40. 40
How it works
New Process With Chatbots- High-Level View
API / DataBase
Horus, Gédéon, Céphée, ...
User sent request
1
The chatbot sends the
request to the
conversational engine
2
Conversational engine
The engine identifies the intent
and the context3
The chatbot will search for the
appropriate service or data4Data or service is sent to
the chatbot
5
The chatbot
package the data
in an appropriate
response
6
Cephee
0
Natural language engine
Chatbot
SI
42. 42
Process Automation
RPA
● Used to fully automate workflows. Can
partially automate processes (humans
initiate or approve actions)
● Best suited for processes that are
perfectly understood and/or
documented. Little-to-no room for
deviation
Chatb
ot
● Used to simplify manual processes
● Used to more effectively handle
processes that have some automation
and some human elements
● Can be used to automate workflows
● Can drive smarter human decisions and
proactively change human behavior
● Can connect, automate, or enable a
more effective way to respond for
processes that are ill-defined or
documented, that are uncommon, or
that involves deviation and/or human
intervention
43. 43
Human Involvement
RPA
● Primarily limited to initial
configuration/ scripting/
implementation and error/ exception
handling
Chatb
ot
● Humans engaging directly with systems
44. 44
System Interaction..
RPA
● Primarily limited to initial
configuration/ scripting/
implementation and error/ exception
handling
Chatb
ot
● Replaces existing (often complex) GUIs
with conversational interfaces across
channels
45. 45
Intelligence
RPA
● Primarily limited to initial
configuration/ scripting/
implementation and error/ exception
handling
Chatb
ot
● Can add intelligence to a process via
natural language. Has the ability to
understand, remember and learn from
the information gathered during each
interaction