The document outlines a comprehensive curriculum for business writing skills and administrative functions including report writing, email etiquette, typing, data management, and customer service. It provides resources and exercises for effective time management, meeting organization, event planning, and bookkeeping. Additionally, it covers CV writing and job function descriptions, culminating in a mock exam for a diploma in office administration and reception.

1. BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
2. E-MAILS WRITING TIPS
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
3. TYPING SPEED DEVELOPMENT
Effective Typing
4. TIPS FOR SPEED READING
Tips for Speed Reading
5. Microsoft Word
6. MICROSOFT EXCEL
7. MICROSOFT POWERPOINT
8. MICROSOFT OUTLOOK
9. MICROSOFT ACCESS
10. Diary Management
Diary Management

2. Diary and Time Management with Outlook
11. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
12. SUCCESSFUL MEETING MINUTES
Taking Minutes
13. NOTE TAKING
Note Taking
Exercise Files: Note Taking
14. DOCUMENT PROOFREADING
Document Proofreading
15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview
16. DELIVERING POSTAL MAIL
Delivering Postal Mail
17. DICTATING
Dictating
18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone
Get the Facts- Ask the Right Questions
Discuss Solutions- Learning to Listen
Dealing with Difficult Customers
Developing Inbound & Outbound Telephone Skills

3. Hot Telephone Tips
19. ORGANISING A MEETING
Organising a Meeting
Exercise Files: Organising Meeting
20. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
21. Event Planning
Event Planning Essentials
22. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
23. BOOKKEEPING
Introduction to Accounting
Financial & Managerial Accounting
Taxes
24. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
25. INVOICING/PETTY CASH
Invoicing and Petty cash
26. Supervising and monitoring the office works

4. Supervising and Monitoring the Office Works
27. TIME MANAGEMENT
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
28. MOTIVATING EMPLOYEES
Motivating Employees
29. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
30. Job functions and Description of Office Admin & Manager
Job functions and Description of Office Administrator and Manager
Mock Exam

5. Mock Exam: Diploma in Office Administration & Reception
Final Exam
Exam : Diploma in Office Administration & Reception