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BUSINESS REPORTS AND LETTER WRITING
Business Writing Skills
Introduction to Business Report Writing
Exploring Reports
How to Prepare for Writing
Exercise Files: Business Report Writing
2. E-MAILS WRITING TIPS
Introduction to Effective Email Writing
Writing Email Messages
Email Manners
3. TYPING SPEED DEVELOPMENT
Effective Typing
4. TIPS FOR SPEED READING
Tips for Speed Reading
5. Microsoft Word
6. MICROSOFT EXCEL
7. MICROSOFT POWERPOINT
8. MICROSOFT OUTLOOK
9. MICROSOFT ACCESS
10. Diary Management
Diary Management
Diary and Time Management with Outlook
11. HANDLING CONFIDENTIAL DOCUMENTS
Handling Confidential Documents
12. SUCCESSFUL MEETING MINUTES
Taking Minutes
13. NOTE TAKING
Note Taking
Exercise Files: Note Taking
14. DOCUMENT PROOFREADING
Document Proofreading
15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
Appointment Booking and Arrange an Interview
16. DELIVERING POSTAL MAIL
Delivering Postal Mail
17. DICTATING
Dictating
18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS
Customer Service Basics Over the Phone
Get the Facts- Ask the Right Questions
Discuss Solutions- Learning to Listen
Dealing with Difficult Customers
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips
19. ORGANISING A MEETING
Organising a Meeting
Exercise Files: Organising Meeting
20. DATA MANAGEMENT, RECORD KEEPING AND FILING
Data Management & Record Keeping
21. Event Planning
Event Planning Essentials
22. Arrange Business Travel & Accommodation
Arranging Business Travel and Accommodation
23. BOOKKEEPING
Introduction to Accounting
Financial & Managerial Accounting
Taxes
24. QUICKBOOKS FOR PAYROLL MANAGEMENT
Introduction to QuickBooks
Setting up the Employee Payroll
Running the Payroll
Exercise Files: QuickBooks for Payroll Management
25. INVOICING/PETTY CASH
Invoicing and Petty cash
26. Supervising and monitoring the office works
Supervising and Monitoring the Office Works
27. TIME MANAGEMENT
Introduction to Time Management
Fundamentals of Productivity
How to Use Your Calendar Effectively
Setting up Priorities and Schedule
Timer Budgeting
Exercise Files: Time Management
28. MOTIVATING EMPLOYEES
Motivating Employees
29. CREATING AN EFFECTIVE CV AND COVER LETTER
Business Resumes & Job Applications
How to Gather Information for Your CV
Write your CV
CV Writing Tips and Layouts
Different CV Formats
Saving a CV to Different Formats and Online CV Banks
Finishing Your CV
Exercise Files: Creating an Effective CV
30. Job functions and Description of Office Admin & Manager
Job functions and Description of Office Administrator and Manager
Mock Exam
Mock Exam: Diploma in Office Administration & Reception
Final Exam
Exam : Diploma in Office Administration & Reception

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Rough 2 Course Office Administration Course

  • 1. BUSINESS REPORTS AND LETTER WRITING Business Writing Skills Introduction to Business Report Writing Exploring Reports How to Prepare for Writing Exercise Files: Business Report Writing 2. E-MAILS WRITING TIPS Introduction to Effective Email Writing Writing Email Messages Email Manners 3. TYPING SPEED DEVELOPMENT Effective Typing 4. TIPS FOR SPEED READING Tips for Speed Reading 5. Microsoft Word 6. MICROSOFT EXCEL 7. MICROSOFT POWERPOINT 8. MICROSOFT OUTLOOK 9. MICROSOFT ACCESS 10. Diary Management Diary Management
  • 2. Diary and Time Management with Outlook 11. HANDLING CONFIDENTIAL DOCUMENTS Handling Confidential Documents 12. SUCCESSFUL MEETING MINUTES Taking Minutes 13. NOTE TAKING Note Taking Exercise Files: Note Taking 14. DOCUMENT PROOFREADING Document Proofreading 15. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS Appointment Booking and Arrange an Interview 16. DELIVERING POSTAL MAIL Delivering Postal Mail 17. DICTATING Dictating 18. CUSTOMER SERVICE AND TELEPHONE HANDLING SKILLS Customer Service Basics Over the Phone Get the Facts- Ask the Right Questions Discuss Solutions- Learning to Listen Dealing with Difficult Customers Developing Inbound & Outbound Telephone Skills
  • 3. Hot Telephone Tips 19. ORGANISING A MEETING Organising a Meeting Exercise Files: Organising Meeting 20. DATA MANAGEMENT, RECORD KEEPING AND FILING Data Management & Record Keeping 21. Event Planning Event Planning Essentials 22. Arrange Business Travel & Accommodation Arranging Business Travel and Accommodation 23. BOOKKEEPING Introduction to Accounting Financial & Managerial Accounting Taxes 24. QUICKBOOKS FOR PAYROLL MANAGEMENT Introduction to QuickBooks Setting up the Employee Payroll Running the Payroll Exercise Files: QuickBooks for Payroll Management 25. INVOICING/PETTY CASH Invoicing and Petty cash 26. Supervising and monitoring the office works
  • 4. Supervising and Monitoring the Office Works 27. TIME MANAGEMENT Introduction to Time Management Fundamentals of Productivity How to Use Your Calendar Effectively Setting up Priorities and Schedule Timer Budgeting Exercise Files: Time Management 28. MOTIVATING EMPLOYEES Motivating Employees 29. CREATING AN EFFECTIVE CV AND COVER LETTER Business Resumes & Job Applications How to Gather Information for Your CV Write your CV CV Writing Tips and Layouts Different CV Formats Saving a CV to Different Formats and Online CV Banks Finishing Your CV Exercise Files: Creating an Effective CV 30. Job functions and Description of Office Admin & Manager Job functions and Description of Office Administrator and Manager Mock Exam
  • 5. Mock Exam: Diploma in Office Administration & Reception Final Exam Exam : Diploma in Office Administration & Reception