A look into the key trends affecting the future of airline retail including: stats on airport consumer preferences, transportation integration, mobile technology, onboard amenities, scenarios for the future of airports, and revenue generation models
Airline Revenue - Case Study and Industry AnalysisFrank A.
Airlines are facing increased pressure to cut costs and optimize revenue. Technology and other innovative ideas will be presented to harness all the resources necessary to be as efficient and cost effective as possible. The advent of Big Data for the Airline industry is coming at exactly the right time. Just over 100 years in the making, the industry is poised to flourish. New entrants and globalization of the world economy through communication mediums are giving rise to demanding business models that strive to get and keep market share. It will be imperative for all industry players to use data and integrate into all cost saving and profit based business initiatives. This paper illustrates and investigates many spheres of the airline industry including all the facets where airlines may increase revenue, streamline processes, cut costs, and become as cost efficient as possible.
Airline ancillaries: What is working in today’s marketplaceKevin May
New airline ancillary products and the technology and processes behind them are a fascinating and vital part of how the travel industry is evolving.
Three innovative travel brands share insights about recently released capabilities and the best practices for integrating these services into a managed travel program.
On this 60-minute webinar, you’ll hear how airlines are enhancing their products and learn from industry practitioners about what it takes to actually bring them to market.
Technology providers, travel suppliers, travel agencies, and travel buyers should bring their questions and comments for this interactive sessions with our panel of experts.
Featured presenters:
Shelly Terry, Vice President, Sabre Travel Network
Aldo Ponticelli, Vice President Distribution, Alitalia
Liz Mandarino, President, World Travel Inc
Kevin May, Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
The demands of the global airline industry is steadily rising. As a result, pressures to record, monitor, analyze and collect revenues are also expected to increase. Thus, it is has become imperative for airlines to streamline revenue accounting functions to make effective decisions. Our approach helps you address these needs by selecting the right revenue accounting system to protect against revenue leakages.
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุลBAINIDA
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุล
ในงาน THE FIRST NIDA BUSINESS ANALYTICS AND DATA SCIENCES CONTEST/CONFERENCE จัดโดย คณะสถิติประยุกต์และ DATA SCIENCES THAILAND
Airline Revenue - Case Study and Industry AnalysisFrank A.
Airlines are facing increased pressure to cut costs and optimize revenue. Technology and other innovative ideas will be presented to harness all the resources necessary to be as efficient and cost effective as possible. The advent of Big Data for the Airline industry is coming at exactly the right time. Just over 100 years in the making, the industry is poised to flourish. New entrants and globalization of the world economy through communication mediums are giving rise to demanding business models that strive to get and keep market share. It will be imperative for all industry players to use data and integrate into all cost saving and profit based business initiatives. This paper illustrates and investigates many spheres of the airline industry including all the facets where airlines may increase revenue, streamline processes, cut costs, and become as cost efficient as possible.
Airline ancillaries: What is working in today’s marketplaceKevin May
New airline ancillary products and the technology and processes behind them are a fascinating and vital part of how the travel industry is evolving.
Three innovative travel brands share insights about recently released capabilities and the best practices for integrating these services into a managed travel program.
On this 60-minute webinar, you’ll hear how airlines are enhancing their products and learn from industry practitioners about what it takes to actually bring them to market.
Technology providers, travel suppliers, travel agencies, and travel buyers should bring their questions and comments for this interactive sessions with our panel of experts.
Featured presenters:
Shelly Terry, Vice President, Sabre Travel Network
Aldo Ponticelli, Vice President Distribution, Alitalia
Liz Mandarino, President, World Travel Inc
Kevin May, Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
The demands of the global airline industry is steadily rising. As a result, pressures to record, monitor, analyze and collect revenues are also expected to increase. Thus, it is has become imperative for airlines to streamline revenue accounting functions to make effective decisions. Our approach helps you address these needs by selecting the right revenue accounting system to protect against revenue leakages.
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุลBAINIDA
Revenue Management for Airline Industry โดย รศ.ดร.กาญจ์นภา อมรัชกุล
ในงาน THE FIRST NIDA BUSINESS ANALYTICS AND DATA SCIENCES CONTEST/CONFERENCE จัดโดย คณะสถิติประยุกต์และ DATA SCIENCES THAILAND
Barcelona Digital Festival 28th Nov 2019 - The Future Of Work Is Automation F...CIO Edge
Franck gave a fantastic Keynote address at our BCN Digital Festival last week, for info on attending, speaking or sponsoring our next event on the 29/30th April 2020 email enquiry@digitalenterprisefest.com
The Future Of Work Is Automation Franck Lopez UiPath
Adopting an “automation first” mindset is the first step on the path to making digital transformation real in the enterprise. Thinking automation first enables your company to move faster and more effectively. It helps you serve customers better. It enables you to operate more efficiently. It unburdens your employees from mundane, repetitive work, allowing them to focus on solving problems and creating value.
To see how UiPath can help you with your Automation journey contact Franck Lopez direct.
Email: franck.lopez@uipath.com quoting "Barcelona Digital Festival".
Elevate 2017- Pricing evolution: The Road to Dynamic Offer GenerationATPCO
Many in the travel industry have discussed dynamic offer generation and the benefits it would bring to airlines and travelers alike. However, the road to implementing seemed uncertain or unrealistic until very recently. Hear how Farelogix, PROS, and Sabre are innovating and working with ATPCO to support dynamic pricing pilots and new pricing engine creation.
Proven Personalization Wins to Increase eCommerce RevenueDynamic Yield
Consumers expect shopping experiences that are tailored to them. That means 1:1 website personalization isn’t just cutting edge - it’s table stakes. This presentation outlines personalization strategies that are used by retailers all over the world.
EPG content recommendation in large scale: a case study on interactive TV pla...David Zibriczky
EPG content recommendation in large scale: a case study on interactive TV platform -- ICMLA 2013 - Machine Learning with Multimedia Data (7th December 2013, Miami, FL)
Mobile-first is rapidly becoming mobile-only. Sabre's TripCase team shares more about how the mobile landscape has evolved to build an enhanced traveler experience.
This presentation was shared live at ITB 2016.
For more content, visit Sabre Insights at http://sabre.com/insights/blog
How to Deliver Powerful Personalized ExperiencesDynamic Yield
Learn how to plan and orchestrate your marketing personalization and optimization strategy. Orchestrate your strategy wisely and serve customers effectively across all channels.
Barcelona Digital Festival 28th Nov 2019 - The Future Of Work Is Automation F...CIO Edge
Franck gave a fantastic Keynote address at our BCN Digital Festival last week, for info on attending, speaking or sponsoring our next event on the 29/30th April 2020 email enquiry@digitalenterprisefest.com
The Future Of Work Is Automation Franck Lopez UiPath
Adopting an “automation first” mindset is the first step on the path to making digital transformation real in the enterprise. Thinking automation first enables your company to move faster and more effectively. It helps you serve customers better. It enables you to operate more efficiently. It unburdens your employees from mundane, repetitive work, allowing them to focus on solving problems and creating value.
To see how UiPath can help you with your Automation journey contact Franck Lopez direct.
Email: franck.lopez@uipath.com quoting "Barcelona Digital Festival".
Elevate 2017- Pricing evolution: The Road to Dynamic Offer GenerationATPCO
Many in the travel industry have discussed dynamic offer generation and the benefits it would bring to airlines and travelers alike. However, the road to implementing seemed uncertain or unrealistic until very recently. Hear how Farelogix, PROS, and Sabre are innovating and working with ATPCO to support dynamic pricing pilots and new pricing engine creation.
Proven Personalization Wins to Increase eCommerce RevenueDynamic Yield
Consumers expect shopping experiences that are tailored to them. That means 1:1 website personalization isn’t just cutting edge - it’s table stakes. This presentation outlines personalization strategies that are used by retailers all over the world.
EPG content recommendation in large scale: a case study on interactive TV pla...David Zibriczky
EPG content recommendation in large scale: a case study on interactive TV platform -- ICMLA 2013 - Machine Learning with Multimedia Data (7th December 2013, Miami, FL)
Mobile-first is rapidly becoming mobile-only. Sabre's TripCase team shares more about how the mobile landscape has evolved to build an enhanced traveler experience.
This presentation was shared live at ITB 2016.
For more content, visit Sabre Insights at http://sabre.com/insights/blog
How to Deliver Powerful Personalized ExperiencesDynamic Yield
Learn how to plan and orchestrate your marketing personalization and optimization strategy. Orchestrate your strategy wisely and serve customers effectively across all channels.
Ancillary Revenues soaring Opportunities in Airline OperationsNIIT Technologies
With squeezed profit margins, rising fuel prices, high input costs, changing customer expectations and uncertain economic climate, airlines today rely heavily on additional service revenues to stay ahead. Our experts have listed the steps that an airline can take to increase ancillary revenues and has proposed a holistic approach to leverage technology in order to improve competitiveness. Our approach also gives technology partner tips for success.
Understanding Product Recommendations: Value, Functionality & Best PracticesDynamic Yield
For e-commerce marketers, selecting and presenting the right products based on a user's mindset and stage of the purchase funnel is key to optimizing conversions. But with thousands of products to choose from, how does a retailer select just a few personalized recommendations for each visitor?
We've learned a thing or two from powering tens of millions of recommendations on behalf of our clients and we're thrilled to share this understanding with you in the presentation below. We're confident you'll gain a better understanding of recommendations. And if you'd like to implement these strategies on your site, please contact us for a live demo.
Airline Mobile Technology And Social Media Trends - 2011Olcay Korol
A presentation of airline information technology trends, dated August 2011.
Based on data from the IT industry as well as big travel technology companies like Amadeus, this presentation outlines trends in two main areas, mobile technology and social media.
An analysis of IFE, Wi-Fi, Content and Ancillary Revenue trends among passengers. Best viewed in Full Screen mode. To download the report, please visit http://rdpn.me/vzQ7P8
2012 Year End Financial and Operational Results Forecast Prep February 21, 20...Airlines for America (A4A)
U.S. airlines delivered one of their best years ever for operational performance, built on their stellar safety record, and achieved a narrow profit despite weathering some of the highest jet fuel prices and steepest tax burdens in history. Much more needs to be done to ensure the U.S. airlines remain profitable, continue to create American jobs, restore and grow air service and remain global competitors. This is where a National Airline Policy comes in. We look forward to working with Congress and the administration on this important initiative.
Part I Jan 2010 - Can airlines power ancillary revenue with digital media and...Jonathan Alford
Airlines will carry 35 Million WiFi-enabled monthly passengers by 2012 and can drive significant ancillary revenue through their new WiFi platforms by partnering with digital media firms.
Current airline WiFi fee-based revenue models will likely limit a tremendous potential content delivery, advertising, digital media, and location-based service opportunity.
Airlines need to take control of the content platform offered through IFE screens and travelers’ mobile devices and partner with digital entertainment companies to deliver digital movies, eBooks, and more not just in-flight, but around the flight.
https://www.sabre.com/page/stayrelevant/#success
The travel industry continues to shift towards a mobile, personalized, connected reality. There's more competition for attention and relevancy across all industries. So how can travel companies stay ahead?
For more content, visit Sabre Insights at http://sabre.com/insights/blog
Keynote speech to Aviation industry leaders on 'Aviation Futures Driving Forces, Global Challenges and Potential Disruptions' shaping the next 30 years. Highlighting major factors shaping the operating environment and decision making context for governments, businesses, aviation industry players and regulators over the next three decades. A particular emphasis on emerging disruptive and potentially transformative developments in science and technology.
Rohit Talwar - The Long View for AFCA Barcelona 09/04/13Rohit Talwar
Aircraft Finance and Commercial Aviation Conference:
Taking the long view means preparing your business for what's to come in 2030-2050. This presentation focuses on the futures of aviation and travel.
Rohit Talwar’s Keynote presentation to Research in Motion’s Blackberry Innovation Forum – for clients and business partners from across the Middle East.
Rohit Talwar CANSO Global ATM Summit - June 29th 2014Rohit Talwar
Keynote presentation to CEOs of global air traffic control and air navigation services agencies. Exploring forces shaping the operating environment, stakeholder expectations, customer needs and future strategies for air navigation agencies.
Rohit Talwar - The Future of Business, OMN Book Launch eventOMN
Rohit Talwar, Futurist & Author, presentation on The Future of Business.
Presented at OMN London's The Future of Work – The All-Stars Edition on 11th June 2015 aboard the HMS President, London.
Rohit Talwar Practical Magic - Legal Tech Asia - Hong Kong - March 4th 2013...Rohit Talwar
Keynote presentation on how firms around the globe are responding to emerging drivers of change in creative ways to deliver strategic innovation, master emerging technologies and ensure serival and growth in turbulent times
Rohit Talwar Drivers of Disruption and Opportunity - LBS Enterprise 100 - J...Rohit Talwar
Presentation to the investment community at London Business School exploring key trends, developments and ideas shaping and disrupting the business landscape and the resulting investment opportunities that could emerge and the implications for investors. The talk covers:
- The evolution of technologies in business and the workplace
- How advances such as artificial intelligence, robotics, 3D / 4D printing, smart materials, immersive technologies and the multi-sensory internet could disrupt key business sectors
- Science and technology developments that could enhance the brain , body and human wellbeing and transform healthcare
- New business models that will change the way we finance assets and infrastructure, fund innovation and charge for goods and services
- How to spot and align with disruptive developments and decide when to invest.
Rohit Talwar- The Future of Estonian/Lithuanian Tourism 02/02/13 Rohit Talwar
For the Vilnius Tourism Conference, Tourism Opportunities for Lithuania
A look at the current conditions and future possibilities for Estonian/Lithuanian tourism
Rohit Talwar 100 Drivers of Change for Business for ACCA International Assemb...Rohit Talwar
100 Drivers of Future Change, key categories include:
Practice of Accounting
Accountancy Profession
Economy
Politics & Law
Environment, Energy, & Resources
Science & Technology
Business
Society
The Journey to 2025 - A Decade of Discovery by Rohit Talwar 21/12/14Rohit Talwar
Our world is being transformed by rapid advances in sciences and technology that are touching every aspect of our lives. So what changes could these developments bring about for life as we know it? We only have to look around us to see just how much can change in a relatively short space of time.
Including Human 2.0, National Sovereignty, Corporate Giants, Financial Services, Brain Uploading, Immersivity, Mixed Reality Living, Robotics, AI, & the Internet of Life
ICCA 2063 - Exploring the Next Fifty Years by Rohit Talwar 03/09/13Rohit Talwar
To help us explore what the next fifty years might hold, ICCA asked industry futurist, Rohit Talwar, to peer over the horizon and help us understand the science and technology developments that might shape our world and explore the implications for associations and their events.
Included topics - Future frontiers of science and technology; information technology, the internet and beyond; manufacturing, robotics, and new materials; and human enhancement
Fast forward or Slow Reverse by Rohit Talwar 09/01/14Rohit Talwar
Here we explore five major forces that could shape the next decade and examine the implications for the property sector. Major forces include: economic conditions, science & technology, demographic changes, sustainability, breakthrough innovation
Rohit Talwar - Law Firm 2024 - Unleashing IT - LTECRohit Talwar
Presentation of ILTA Legal Technology Future Horizon Project to LTEC (Law Tech Europe Congress) 2014 in Prague October 21st 2014. The future of IT in the legal field.
The research highlights 200 emerging technologies and developments that could have an impact on society and business over the next 10-15 years. The technologies have been grouped under 10 categories:
1. End User Devices, Tools and Trends
2. Interfaces and Displays
3. Internet and Social Media
4. Communications, Collaboration and Networking Tools and Developments
5. Software Tools, Techniques and Trends
6. Artificial Intelligence (AI) and Intelligent Systems
7. Computing Technology and Devices
8. Management and Analysis of Data, Information and Knowledge
9. Security Technology
10. Disruptive Scientific Developments
Fast Future - The Future of Law Firms - ILTA Legal Technology Future Horizon...Rohit Talwar
Final report of study exploring how law firm strategies might evolve over the next decade in response to rapid pace of development of emerging technologies coupled with seismic political, economic, commercial and social forces reshaping the global economy and business landscape.
The ILTA Legal Technology Future Horizons foresight study draws on input from over 700 contributors through expert interviews, desk research, workshops around the world, case study analysis and 2 global surveys. The final report focuses on the following key topics:
• Global Drivers of Change
• Strategic Challenges for the Legal Sector
• The Emerging Technology Timeline
• Future Strategic Applications of Technology in Legal
• Implications, Opportunities and Scenarios for the Management of Legal IT
• Conclusion - Capturing Business Value from Legal IT - The Leadership Challenge
Fast Future - The Shape of Jobs to Come - Full ReportRohit Talwar
Foresight study exploring key jobs and professions that could emerge by 2030 as a result of advances in science and technology. Examines critical driving forces in society and a timeline of key science and technology developments out to 2030.
Rohit Talwar From Muscle to Magic - GAD 2012 Confernece - Paris - November ...Rohit Talwar
Keynote presentation to Global Airport Development conference - focusing on how airports need to reinvent themselves to survive and thrive in a turbulent era.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
3. Our Research
• Drivers of change
• Science and Technology
• Customer expectations
• Innovation priorities
• Strategies and business
models
• Surveys to test ideas and
scenarios on a global
audience
4. ‘Future Proofed’ Organisations
Work on 3 Horizons in Parallel
4-10+ Years
Creating
the Future
1-12 Months
Operational
Excellence
1-3 Years
Drive for
Growth
5. Future Proofing the Business
MasteryMarkets
Models
Magic
ManagementMindset
Muscle
Message
7. Length of time required to
complete core activities from
check-in to boarding
Intrusive security procedures
Thought of missing a flight
Which features of the airport environment do
you find to be most unpleasant or stressful?
9. Which factors contribute the most to your
emotional wellbeing in the airport?
Speed and simplicity of the
check-in process
Speed and convenience of
the security process
Speed of baggage delivery Reliability e.g. flight punctuality
14. What additional developments would you like to see in the
airport experience by 2025?
Sense of placeMake the airport/flying part of the experience
Restore the sense of glamour w/ air travel Interesting activities to occupy you
15. Airline Industry Scenarios
Passenger Price Sensitivity
Low
Low
High
High
Business Model Innovation
Uncharted
Territory
Paranoid
Survive
Back to the
Future
Crash and
Burn
16. The Ultimate in Collaboration?
Sharing of Aviation Profit Pools
17. T-Rays and The VIRTUS Chipset
1.5 - 2 gigabit / sec (~1000 x Bluetooth)
Enabling wireless display, mobile-distributed computing, live HD video
streaming, and real-time interactive multi-user gaming
24. With airlines, airports, retailers and restaurants all wanting to
communicate with customers via their mobile devices, how
will customers respond?
I will accept information and
offers from everyone who I have
authorized
As the customer I will define the extent of the
engagement each entity can have with me
I will only accept
critical information
updates
32. Conceptual Model - The airport of 2025 will most resemble?
A mini-city, separate from
its local surroundings
An extension of the
local city
A shopping mall with
runways
Bus Stop - A walkway to pass
through security
33. Revenue Generation Models
In an increasingly uncertain economic environment with volatile fuel
prices, airports will be under constant pressure to reduce or eliminate
landing charges for airlines and fund themselves through other
commercial income such as retail and leisure.
781 respondents
0%
10%
20%
30%
40%
50%
Strongly
Agree
Agree Slightly
Agree
Slightly
Disagree
DisagreeStrongly
Disagree
34. Leveraging Customer Insight –
What retail developments would most encourage
you to do your shopping at the airport rather than
elsewhere?
Discount outlet stores Themed retail (e.g.
reflecting local region)
Greater use of discounts,
sales and best price
guarantees
35. All Inclusive
By 2025, to survive commercially, airports will increasingly try to be retail,
dining and leisure destinations in their own right and seek to attract non-
flying customers as well.
783 respondents
0%
5%
10%
15%
20%
25%
30%
35%
40%
Strongly
Agree
Agree Slightly
Agree
Slightly
Disagree
DisagreeStrongly
Disagree
36. How do you see technology being integrated into your airport
shopping experience?
Multichannel – search
online, try in store, buy via
mobile
Personalized advertisements
and discounts
QR code store windows –
purchase by mobile and
collect on return / home
delivery
Collection on arrival of goods purchased from online-only retailers
45. Future Proofing the Business
MasteryMarkets
Models
Magic
ManagementMindset
Muscle
Message
46. Conclusions
• Huge untapped
potential
• Think about the ‘total
business system’
• Technology is a key
enabler
• Encourage innovation
and curiosity
• Work with and for
tomorrow’s
passenger
48. Fast Future –
Core Services
• Live Events - Speeches, briefings and workshops for executive
management and boards of governments, investment funds,
development agencies , companies, airlines, airports, hotels, venues,
CVB’s and associations
• Future Insights - Customised research on emerging trends, future
scenarios, technologies and new markets
• Immersion - ‘Deep dives’ on future trends, market developments,
emerging issues and technology advances
• Strategy - Development of strategies and business plans
• Innovation - Creation of business models and innovation plans
• Engagement - Consultancy and workshop facilitation
49. Fast Future
• Research, consulting, speaking, leadership
• 5-20 year horizon - focus on ideas, developments, people,
trends and forces shaping the future
• Clients
– ING, ABN Amro, Laing O’Rourke
– Marks and Spencer
– Airports - Aeroports de Paris / Schiphol Group
– Vancouver Airport Services
– Industry Associations – ICCA, ASAE, PCMA, MPI
– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange,
O2, Siemens, Samsung, GSK, SAPE&Y, KPMG,
Amadeus, Sabre, Travelport, Travelex, ING,
Santander, Barclays, Citibank, DeutscheBank
– Governments - Dubai, Finland, Nigeria, Singapore,
UK, US
– Convention Bureaus – Seoul, Sydney, London, San
Francisco, Toronto, Abu Dhabi, Durban, Athens,
Slovenia, Copenhagen
– Convention Centres – Melbourne,
Adelaide, Qatar, QEIICC
– Hotels - Accor Group, Preferred,
– Intercontinental
– PCO’s - Congrex, Kenes
50. Hotels 2020 – Objectives
• Identify key drivers of change
for the globally branded hotel
sector over the next decade
• Examine the implications for:
Hotel strategy
Brand portfolio
Business models
Customer targeting
Innovation
51. • Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
• Multiple outputs Nov 2009 – December 2011
• Current studies on future strategies for venues and destinations
Convention 2020
52. Rohit Talwar
• Global futurist and founder of Fast Future Research.
• Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
• Author of Designing Your Future
• Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
• Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
• To receive Fast Future’s newsletters please email
rohit@fastfuture.com
53. • 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for
leaders
• Strategic decision making framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to
rohit@fastfuture.com
Designing Your Future
Key Trends, Challenges and Choices
54. Our Services
Bespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Accelerated Scenario
Planning, Timelining &
Future Mapping
Identification of
Opportunities for
Innovation and Strategic
InvestmentStrategy Creation &
Development of
Implementation
Roadmaps
Design & Facilitation of
Innovation, Incubation &
Venturing Programmes
Expert Consultations &
Futures Think Tanks
Personal Futuring for
Leaders and Leadership
Teams
Public Speaking, In-
Company Briefings,
Seminars and Workshops
55. Example Projects
• Public and private client research e.g. :
– Development of Market Scenarios, emerging trends and strategies for key clients
– Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical
Sector, Family 2030
– Scenarios for the global economy for 2030 and the implications for migration
– Designing Your Future (Published August 2008) – book written for the American Society of
Association Executives & The Center for Association Leadership
– Global Economies – e.g. The Future of China – the Path to 2020
– The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers
– Winning in India and China
– The Future of Human Resources
– Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises
– Convention 2020 – the Future of Business Events
– Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events
– One Step Beyond – Future trends and challenges for the events industry
– Hotels 2020: Beyond Segmentation – Future Hotel Strategies
– The Future of Travel and Tourism in the Middle East – a Vision to 2020
– Future of Travel and Tourism Investment in Saudi Arabia
– Aviation and Airports e.g. Aviation 2030
58. Image Sources p.1
Page:
3. http://classroomtocubicle.com/wp-content/uploads/2011/01/CtoC-image-15-binoculars.jpg
4. From left to right:
http://www.upgradetravelbetter.com/wp-content/uploads/2007/05/skybus-inflight-sales.jpg
http://cms.ukintpress.com/UserFiles/AII%20News/26.07.10/Red_RedStorescreenshot_rz.jpg
http://www.kgwings.com/hawkeye/hawkeye05.jpg
5. From left to right top; From left to right bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://javed-sultan.blogspot.co.uk/2010/09/world-airlines-logos-picture-gallery.html
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg
6. http://airobserver.files.wordpress.com/2011/03/money-airplane.jpg
7. Left, right top, right bottom:
http://www.csmonitor.com/var/ezflow_site/storage/images/media/images/1121-obama-clinton-on-tsa.jpg/9066895-2-eng-US/1121-obama-clinton-
on-tsa.jpg_full_600.jpg
http://i.usatoday.net/communitymanager/_photos/today-in-the-sky/2009/12/30/check-inx-large.jpg
http://i.telegraph.co.uk/multimedia/archive/01962/advice_1962357b.jpg
8. http://img248.imageshack.us/img248/2914/1257658706149.gif
62. Image Sources p.5
43. http://3.bp.blogspot.com/_pte2XO66Nwg/SKxbGnqa6DI/AAAAAAAAB2I/g4HX25sx1MQ/s400/magnet%2Bman2.jpg
44. http://2.bp.blogspot.com/-EJhAZaiyA8E/TfRRHfKzDMI/AAAAAAAAAGo/JmTQLz1z0xc/s320/6a00d8341c65c453ef010536d4981b970c-800wi.jpg
45. From left to right top; From left to right bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://javed-sultan.blogspot.co.uk/2010/09/world-airlines-logos-picture-gallery.html
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg
46. http://www.tnooz.com/wp-content/uploads/2011/11/money.jpg
64. • ‘A fundamental shift in the travel industry
has provided the opportunity for travel
operators to develop new retail models.’
– Tom Douramakos, President and CEO of GuestLogix.
Source: Stock Market Review, December 2011 http://www.stockmarketsreview.com/news/226701/
65. Building Channels to Market
• The 14th annual SITA/Airline Business IT Trends Survey (released June 2012) reveals 93%
of airlines have mobile services for passengers as a top priority investment, with 58%
investing in major programs.
• The report showed that airlines are harnessing these IT investments as a way to improve
passenger service, reduce the cost of business operations, and increase revenue.
• 58% of airlines have major plans in store for mobile services over the next three years, as an
additional 35% are investing in research and development.
• Mobile technology has transformed the way that business is being conducted in the air
industry, as more than half of airline tickets are purchased via mobile device.
• By 2015, 89% of airlines plan to adopt mobile apps as their main source of sales and
distribution.
• Also in just three short years, 9 out of 10 airlines plan to offer the following through mobile
devices: flight search, check-in, boarding passes, airfare purchase, seat selection, flight
status notification, ancillary services, customer complaint handling, and missing baggage
management.
Source: Daily Deal Media, June 2012 http://www.dailydealmedia.com/789mobile-apps-for-airlines/
66. Redefining the Journey
• According to a recent report by travel technology company Amadeus,
thinking laterally will be key for airlines to secure revenue streams in the
next decade.
• “Airlines will increasingly have to look beyond flight service to make money,”
says Amadeus’s Philippe Chérèque, one of the report’s authors. “The travel
experience itself, before or after the trip: there you have a lot of things to be
either bundled or added.”
• James Woudhuysen, professor of forecasting and innovation at De Montfort
University notes that “Ground transfers to and from airports could be greatly
improved for the traveller – something for which many would be willing to
pay.”
Source: Apex Aero, February 2012
http://blog.apex.aero/inflight-services-2/airlines-airports-find-creative-ways-reduce-passenger-anxiety-generating-fresh-ancillary-revenue-streams/
67. Redefining the Journey
• A good way to determine what kind of additional services on the ground
passengers would be willing to pay for, is to look at stress levels that air
travellers experience at the various stages of their journey.
• Research by UK retail consultants Pragma shows that as passengers make
their way to the airport, levels of anticipation and excitement rise. However,
so do levels of stress. Anxiety rises during the transfer to the airport and as
a passenger approaches check-in.
• The multiple peaks in stress levels that air travellers perceive during their
journey provide opportunities for airlines and airports to develop value
added services.
• Amadeus suggests “…this could include making airlines travel facilitators for
these customers willing to pay for seamless travel by helping arrange
baggage handling and travel to the airport and hotels. It also could include
more involvement and cooperation with high-speed rail.”
Source: Apex Aero, February 2012
http://blog.apex.aero/inflight-services-2/airlines-airports-find-creative-ways-reduce-passenger-anxiety-generating-fresh-ancillary-revenue-streams/
68. Moving Towards Integration
• To eliminate the nuisance of hauling luggage to the airport and checking in,
many airlines in the United States have teamed up with a company called
BAGS, a TSA-approved remote skycap service that lets passengers check
bags from their home, office, hotel, convention centre or cruise ship. The
service, which costs USD 20, consists of a document check, weighing and
sealing of the suitcases and their secure transport to the airport.
• In Europe, TAP Portugal has teamed up with Skybags, which lets
passengers check in their bags at home or the office for EUR 25.
Source: Apex Aero, February 2012
http://blog.apex.aero/inflight-services-2/airlines-airports-find-creative-ways-reduce-passenger-anxiety-generating-fresh-ancillary-revenue-streams/
69. Moving Towards Integration
• In Europe, airlines such as Lufthansa and Air France have agreements with
high-speed rail operators (AIRrail and tgvair, respectively) to provide
“intermodal” journeys, which combine air and train travel in one ticket. In this
way, the train effectively works as a feeder service for the airline to its hub
airport.
• Austrian Airlines and Latvian-based airBaltic, meanwhile, have launched
their own branded taxi services in Vienna and Riga, respectively. The
Austrian red|cab service provides Austrian passengers with transfers
between Vienna and Vienna Airport for EUR 29 each way. Austrian red|cab
and BalticTAXI each offer passengers a free daily newspaper, inflight
magazine and a bottle of mineral water.
Source: Apex Aero, February 2012
http://blog.apex.aero/inflight-services-2/airlines-airports-find-creative-ways-reduce-passenger-anxiety-generating-fresh-ancillary-revenue-streams/
70. Personal Assistance
• American Airlines has recently made its Five Star Service, launched four
years ago for celebrities and VIPs, available to the general public. The
service assigns a personal airport assistant to help passengers find ground
transportation, assist at check-in with baggage, and expedite the security
process, among other services, and is available at nine US and five
international airports. American charges USD 125 per person per one-way
flight for the service.
• A similar premium departure and arrival service is offered by Portuguese
airline TAP under the name Personalised Assistance. Prices start at EUR 45
for help with luggage, check-in, security and boarding, and for EUR 140,
passengers are also transferred to and from the aircraft in a limousine.
• De Montfort University’s Woudhuysen summarises, “Travelling can be tiring,
confusing, disjointed and unpleasant. The opportunities to build brand
loyalty – and revenues – by easing the process are still untapped.”
Source: Apex Aero, February 2012
http://blog.apex.aero/inflight-services-2/airlines-airports-find-creative-ways-reduce-passenger-anxiety-generating-fresh-ancillary-revenue-streams/
71. Future Demand
• GuestLogix Asia-Pacific SVP and general manager Tony Sit describeS the
new travel market in Asia-Pacific AS
• “An estimated 90 million tourists travelled abroad from Asia in 2011,
spending a collective $86 billion,”
• “In 2011, a Boeing Global Business Travel Association Survey found that
48% of Asian survey respondents are using Facebook or Twitter to plan
travel (compared with 10% of US travellers).”
• A separate survey by the Asian Travel Monitor shows that 32% of Asian
travellers will travel more in 2012 than in 2011, he notes, adding that Asia-
Pacific travellers “spend more money on average than Western travellers
do”.
• For airlines, a host of payment methods and interactive services exist today,
including kiosks, mobile apps, mobile POS, and traditional credit cards.
Source: Apex Aero, June 2012 http://blog.apex.aero/ife/asiapacific-opening-unprecedented-consumer-retail-opportunities-airlines-guestlogix/
72. Future Demand
• Additionally, new technological capabilities in inflight entertainment (IFE), in-
cabin Wi-Fi and destination-specific offerings are changing the way airlines
sell goods and services, and monetize the inflight experience.
• Airlines seeking to meet the needs of the technologically sophisticated Asia-
Pacific traveller must also look at future technology.
• Wallets are going digital, with Visa and MasterCard both having launched
their online digital wallet services. Consumers will be utilising digital wallets
more and more frequently, in particular when ‘on the move’
• Contactless and NFC payments are now the fastest growing payments.
Over one billion contactless cards are expected to ship by 2016. Near Field
Communication (NFC) will also have a rapid incline, with Juniper Research
estimating that one in six mobile subscribers will have this capability as
early as 2014.
Source: Apex Aero, June 2012 http://blog.apex.aero/ife/asiapacific-opening-unprecedented-consumer-retail-opportunities-airlines-guestlogix/
73. Providing Value and Opening
Potential New Revenue Streams
• The most widely deployed iteration of social seating comes from KLM’s
“Meet & Seat” system. Meet & Seat, which lets customers link their social
network profiles (FaceBook, LinkedIn) with the airline’s seat maps, was
recently expanded to KLM’s international destinations to and from
Amsterdam, and has been utilised more than 2,200 times as of June 2012.
• Passengers can share as little or as much information as they see fit. Once
booked on a flight, they can then see who else is participating in Meet &
Seat, and start digging into the shared details on the chance they can find a
compatible seatmate on board. KLM doesn’t make the choice; the
passenger makes the choice.
• The other major player in the social seating game is Satisfly, which recently
launched its service with airBaltic. Satisfly is different than KLM’s Meet &
Seat in that the company does the research and seat selection for each
passenger.
Source: Apex Aero, June 2012 http://blog.apex.aero/prepost-flight/airline-social-seating-system-strikes-fancy/
74. Providing Value and Opening
Potential New Revenue Streams
• “Satisfly is a sophisticated and user-friendly solution that caters to all
passengers, social and non-social,” says Jim Loperfido, marketing director
of Satisfly. “The ‘intelligent seating’ platform ensures that everyone has the
most compatible seat neighbours.”
• With each flight, Satisfly users can select a ‘flight mood’, such as ‘business
talk’ or ‘relaxation’. In addition to the flight mood, users can fine-tune the
settings for their ‘ideal neighbour’; settings include ‘belongs to your
generation’ and ‘works in the same industry’.
• Pre-launch, Satisfly says that 50 per cent of registered users selected ‘light
chat’ as their mood, 24 per cent want to relax, 20 per cent want ‘business
talk’, and only 6 per cent of users want to spend their time working on a
flight.
• While an airline is ultimately responsible for pricing, Satisfly suggests that
airlines offer the service free-of-charge.
Source: Apex Aero, June 2012 http://blog.apex.aero/prepost-flight/airline-social-seating-system-strikes-fancy/
75. Building the Brand in the
Terminal
• Virgin Atlantic has outfitted its Clubhouse lounge at Heathrow with a
recording studio (May 2012).
• Virgin had the production suite installed for musicians, who often travel on
its Upper Class flights from London to New York and LA, the airline says.
• The idea is that artists can record tracks while they wait to board their flight
in the airline’s Upper Class lounge, where other distractions for passengers
include a multi screen cinema, spa pool and hair salon.
• The production studio also has facilities for last-minute editing.
Source: TerminalU, June 2012
http://www.terminalu.com/travel-news/virgin-atlantics-recording-studio-at-heathrow-airport-for-the-rich-and-famous/27576/
76. Maximising the Crew
• Airline crew are one of the most important assets an airline has. Witness
Southwest, who is actively encouraging its employees to make a difference,
and describes them as someone “who dares to make mistakes; dares to be
different; finds a way to utilize people’s special talents; and lives a little on
the edge” (examples include a Southwest pilot who held his plane so a
passenger on his way to a funeral could make it, or the airline’s famous
rapping flight attendant David Holmes).Cathay Pacific
• Airlines such as Cathay Pacific and SAS are also putting their employees in
the spotlight. Cathay’s ‘Meet the Team’ campaign has been running for
some years now – and recently took some hitting- and introduces a dozen
of the airline’s staff through profiles and behind-the-scenes stories in print
ads, YouTube videos, on Facebook, and via an iPad app.SAS
• On a similar not SAS has just introduced ‘The Face of SAS’ on Facebook,
which highlights several of its employees every week as the airline’s
Facebook profile-picture, as well as present themselves and what they do at
SAS.
Source: Airline Trends, November 2011 http://www.airlinetrends.com/2011/11/11/delta-picks-crewsourcing/
77. Maximising the Crew
• SAS also publishes an annual ‘SAS Crew Guide’, a ‘crew-sourced’
guidebook consisting of recommendations by SAS cabin crew and pilots for
accommodation, shopping, dining, sightseeing and nightlife in many of the
cities served by SAS. The 350-pages guide also contains 13 personal
profiles by individual crew members and their favourite cities and is sold
online for EUR15 (or 4,410 SAS Bonuspoints) as well as in select
bookshops in Scandinavia, the UK and the U.S. The New York section of
the SAS Crew Guide is also available as a free iPhone and Android
app.Delta Picks
• The latest ‘crewsourcing’ initiative comes from Delta Air Lines. As part of its
relaunched Delta Sky Store website, Delta has added a ‘Delta Picks’
shopping list to its retail program offering. The airline has asked its flight
attendants to select their best travel products in the categories luggage and
bags, cameras and electronics, clothing and accessories, as well as golf
and other sports equipment
Source: Airline Trends, November 2011 http://www.airlinetrends.com/2011/11/11/delta-picks-crewsourcing/
78. Maximising the Crew
• British Airways has begun trialling a new in-flight service where cabin crew
offer passengers local travel information and advice – via an in-flight iPad
app.
• One cabin crew member on select long-haul flights is now doubling as an
‘onboard travel advisor’ – helping passengers with general travel requests.
• The scope of the service includes recommendations on local restaurants,
hotels and best shopping spots, all through BA’s new iPad app.
• The free service is being trialled on nine routes and if successful, British
Airways said it will consider offering the service on more flights this Autumn.
• Air New Zealand has hired its own ‘International Concierge’ team to board
its long-haul flights and share their local knowledge with passengers –
without the use of iPads – before they reach their destination.
• Passengers can ask for advice about onward travel, rental car and hotel
recommendations, best shopping locations and local restaurants to visit, as
examples.
Source: TerminalU, May 2012 http://www.terminalu.com/europe/british-airways-cabin-crew-double-up-as-in-flight-travel-advisors/25856/
79. Inflight Pop-Up Shop
• Hong Kong-based inflight concessionaire ISG has teamed up with cult
French retailer Colette to launch what it calls “the world’s first inflight pop-up
shop concept” on board All Nippon Airways. The new programme will take
effect from 1 May 2012.
• The inflight ‘pop-up shop’ will feature a collection of exclusive products
brought together under the theme of Paris-Tokyo, incorporating design
elements from the classic Air Mail letter.
• Designs will be exclusive to the project, with limited quantities, and will only
be available while supplies last and for a short time period on board.
• The product range will feature in a special ‘Paris-Tokyo’ section of the ANA
SkyShop magazine.
• It will include co-branded gift products from Colette/ANA suitable for travel
such as headphones, limited edition ladies wallets with design elements
from the Air Mail envelope, and silk scarves with a special logo.
Source: Moodie Report, December 2011 http://www.moodiereport.com/document.php?c_id=40&doc_id=29378
80. On Board Amenities
• Korean Air topped the list for sourcing its own organic farm on Jeju Island
for in-flight meals, and for its “attentive service amenities,” including a
female-only lounge at Incheon Airport, female-only bathrooms on aircraft
and the world’s first onboard duty-free showcase.
• Korean Air's Celestial Bar - there are three onboard bars and cocktails
designed by Absolut Vodka, complete with a full-time bartender.
Source: CNN Go, June 2012 http://www.cnngo.com/explorations/escape/worlds-10-most-innovative-airlines-announced-436301
81. Buy Before you Fly
• In a new catering program by Austrian Airlines (A Lufthansa Group Carrier),
passengers booking economy class tickets from Vienna will now have the
opportunity to order their in-flight meals from an A-La-Carte menu from DO
& CO. Eligible flights include Long Haul and intra-European flights that
originate in Vienna (except for flights to Prague, Zagreb, Budapest and
Charters).
• For €15, passengers can now select hot or cold dishes that will replace their
normal in-flight meal (For long haul flights, this only replaces your main
warm meal).
• Passengers will now have several choices instead of the “Chicken” versus
“Beef” dilemma that most passengers are often faced with.
• The a-la-carte order can be placed online up to 36 hours before departure
to as late as 1 hour before departure.
Source: Boarding Area, June 2012
http://boardingarea.com/blogs/lufthansaflyer/2012/06/28/a-la-carte-dining-with-austrian-airlines-and-do-co-order-your-meal-before-your-flight/
82. Baggage Service
• Emirates launched its Baggage Delivery Service at Dubai International
Airport’s Terminal 3 in December 2011, meaning customers no longer have
to wait for their baggage on arrival. It is an initiative designed to ensure
comfort and convenience for passengers.
• Strategically positioned immediately after the immigration counters, the
service enhances the passenger experience by enabling the traveller to
have their baggage delivered anywhere in the UAE on arrival at Terminal 3.
Customers are charged AED200 (US$54) for up to four pieces of baggage,
for delivery anywhere within Dubai, Ajman and Sharjah, and AED250
(US$68) for delivery within Abu Dhabi, Al Ain, Fujairah and Ras Al Khaimah.
• An AED10 (US$3) charge is applicable for each additional piece of baggage
delivered to any UAE address. “The Baggage Delivery Service is working
very well, especially for families with children. We are monitoring how it is
performing in Dubai and will roll it out in other cities if we feel it is
appropriate,” commented Antinori.
Source: Future Travel Experience, June 2012 http://www.futuretravelexperience.com/2012/06/emirates-focus-on-baggage-delivery-and-self-service/
83. Open Platform for Airline Apps
• Aviation IT giant SITA has launched an open platform for app developers at
airlines.
• SITA hopes the developer.aero platform will speed up development of
mobile apps for air passengers
• It is making data on checked-in bags and mobile-boarding passes available
initially, but intends to use developer.aero to encourage app development in
other areas following an initial “incubation period”.
• SITA launched the platform at the Air Transport IT Summit in Brussels in
June 2012 and hopes to see apps emerge for self-service baggage tracing.
• Chief technology officer Jim Peters said: ‘Developer.aero is an API
[application programming interface] portal exposing data or processes to
allow developers to create solutions that companies might not have the
resources to develop or for which they might not have anticipated a
consumer need.’
Source: Travolution, June 2012 http://www.travolution.co.uk/Articles/2012/06/22/5801/sita+launches+open+platform+for+airline+app+developers.html
84. What Passengers Want
• Results of Airline Retail Conference (Jan-May 2012) survey.
• 22% say airlines don’t stock what passengers actually want.
• 61% would like more consumer electronis on board.
• Just 17% feel airlines are close enough to their passengers’ needs.
Source: Airline Retail, June 2012 http://www.airlineretail.com/new/wp-content/uploads/2012/06/ARC_whatpassengerswant_infographic.jpg
85. Outside the Box
• In 2011, ancillary revenue rose to an estimated $32.5 billion worldwide, up
43.8 percent from the estimated $22.6 billion a year earlier, according to the
Amadeus Worldwide Estimate of Ancillary Revenue.
• Airlines must learn from Amazon and “transform themselves from airline
companies to e-tailers” says Raphael Bejar, a revenue specialist at
Airsavings.
• So Air New Zealand, in what airline revenue specialists say is a first for any
airline, has ventured into banking. It is converting its frequent-flier club
members into financial services clients, giving them its OneSmart card. The
card, a debit card, stores cash as well as airline miles and foreign currency.
• “It gives us the opportunity to build a larger revenue channel, the ability to
make money from foreign revenue conversion,” said Simon Pomeroy,
director of loyalty at Air New Zealand. The airline also collects a small
percentage each time the card is used for purchases and charges a monthly
fee if the card is activated but not used.
Source: New York Times, February 2012
http://www.nytimes.com/2012/02/28/business/new-airline-revenue-goes-beyond-baggage-fees.html?_r=1&pagewanted=all?src=tp
86. Outside the Box
• “We make money off the individual as well as the collective use of the card
every day,” Mr. Pomeroy said, pointing out that the card gives Air New
Zealand a revenue source unaffected by the tyranny of fuel prices. “If fuel
goes up, we’ll still be making money,” he said.
• In the first month after the OneSmart card was introduced in December,
100,000 people opted to activate it, a promising start, said Ben Woolsey,
director of marketing and consumer research for creditcards.com. “I can see
where this could really take off,” he said. “That’s an empowering thing for
the frequent flier to be able to access their miles instead of going online and
transferring it. It’s pretty innovative.”
Source: New York Times, February 2012
http://www.nytimes.com/2012/02/28/business/new-airline-revenue-goes-beyond-baggage-fees.html?_r=1&pagewanted=all?src=tp
87. Outside the Box
• Continental Airlines, which merged with United Airlines in 2011 is also taking
business ideas from the world of finance. A year ago, it began selling
options on ticket prices. The program, FareLock, lets would-be travelers
freeze a ticket price for as many as seven days by paying a small fee which
the airline keeps regardless of whether the customer ultimately makes the
purchase.
• “It’s a value to people like a stock option is a value,” said Jeff Smisek, the
president and chief executive of United Continental Holdings. It lets you buy
stock at a fixed price. Well, this is an option on a seat.”
Source: New York Times, February 2012
http://www.nytimes.com/2012/02/28/business/new-airline-revenue-goes-beyond-baggage-fees.html?_r=1&pagewanted=all?src=tp
88. Auctioning Upgrades
• Travellers will soon be able to bid in on-flight auctions to upgrade to business
or first class seats if they are available once they get on their flight.
• Brett Proud, from onboard retail and payment technology company
GuestLogix, said onboard auctions would be the biggest innovation on planes
in the near future.
• One Canadian airline has already adopted the concept and he was working
with two more Chinese airlines.
• "In Canada it seems people will pay double their ticket. People who paid $1000
for their ticket seem to be happy to pay $1000 to move up.
• "The good part for airlines is it's all the money they collect goes straight to the
bottom line because those seats are already empty.
• Mr Proud also said there was strong interest from airlines on broadcasting live
sports on planes, particularly to cater to male business travellers.
• "How much would somebody pay to watch their team or country play a game
live?'' he said.
Source: Courier Mail, April 2012 http://www.news.com.au/travel/news/bid-for-business-class-upgrade-in-auctions-on-plane/story-e6frfq80-
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