The document discusses integrating customer relationship management (CRM) and revenue management (RM) in passenger airlines. It notes that while CRM aims to facilitate lifetime loyalty through repeat business, RM aims to optimize short-term revenues and profits. This can create conflicting objectives between CRM, which focuses on individual customers long-term, and RM, which focuses on market segments and transactions. The document proposes developing customer relationship revenue management (CRRM) to better align CRM and RM by personalizing offers and availability based on individual customer value and preferences. This could help address conflicts between loyalty programs and RM practices.
Airline ancillaries: What is working in today’s marketplaceKevin May
New airline ancillary products and the technology and processes behind them are a fascinating and vital part of how the travel industry is evolving.
Three innovative travel brands share insights about recently released capabilities and the best practices for integrating these services into a managed travel program.
On this 60-minute webinar, you’ll hear how airlines are enhancing their products and learn from industry practitioners about what it takes to actually bring them to market.
Technology providers, travel suppliers, travel agencies, and travel buyers should bring their questions and comments for this interactive sessions with our panel of experts.
Featured presenters:
Shelly Terry, Vice President, Sabre Travel Network
Aldo Ponticelli, Vice President Distribution, Alitalia
Liz Mandarino, President, World Travel Inc
Kevin May, Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
Airline Revenue - Case Study and Industry AnalysisFrank A.
Airlines are facing increased pressure to cut costs and optimize revenue. Technology and other innovative ideas will be presented to harness all the resources necessary to be as efficient and cost effective as possible. The advent of Big Data for the Airline industry is coming at exactly the right time. Just over 100 years in the making, the industry is poised to flourish. New entrants and globalization of the world economy through communication mediums are giving rise to demanding business models that strive to get and keep market share. It will be imperative for all industry players to use data and integrate into all cost saving and profit based business initiatives. This paper illustrates and investigates many spheres of the airline industry including all the facets where airlines may increase revenue, streamline processes, cut costs, and become as cost efficient as possible.
Rohit Talwar- Broadening the Ancillary Revenue Stream for the Airline Retail ...Rohit Talwar
A look into the key trends affecting the future of airline retail including: stats on airport consumer preferences, transportation integration, mobile technology, onboard amenities, scenarios for the future of airports, and revenue generation models
Ancillary Revenues soaring Opportunities in Airline OperationsNIIT Technologies
With squeezed profit margins, rising fuel prices, high input costs, changing customer expectations and uncertain economic climate, airlines today rely heavily on additional service revenues to stay ahead. Our experts have listed the steps that an airline can take to increase ancillary revenues and has proposed a holistic approach to leverage technology in order to improve competitiveness. Our approach also gives technology partner tips for success.
The demands of the global airline industry is steadily rising. As a result, pressures to record, monitor, analyze and collect revenues are also expected to increase. Thus, it is has become imperative for airlines to streamline revenue accounting functions to make effective decisions. Our approach helps you address these needs by selecting the right revenue accounting system to protect against revenue leakages.
Airline ancillaries: What is working in today’s marketplaceKevin May
New airline ancillary products and the technology and processes behind them are a fascinating and vital part of how the travel industry is evolving.
Three innovative travel brands share insights about recently released capabilities and the best practices for integrating these services into a managed travel program.
On this 60-minute webinar, you’ll hear how airlines are enhancing their products and learn from industry practitioners about what it takes to actually bring them to market.
Technology providers, travel suppliers, travel agencies, and travel buyers should bring their questions and comments for this interactive sessions with our panel of experts.
Featured presenters:
Shelly Terry, Vice President, Sabre Travel Network
Aldo Ponticelli, Vice President Distribution, Alitalia
Liz Mandarino, President, World Travel Inc
Kevin May, Editor & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
Airline Revenue - Case Study and Industry AnalysisFrank A.
Airlines are facing increased pressure to cut costs and optimize revenue. Technology and other innovative ideas will be presented to harness all the resources necessary to be as efficient and cost effective as possible. The advent of Big Data for the Airline industry is coming at exactly the right time. Just over 100 years in the making, the industry is poised to flourish. New entrants and globalization of the world economy through communication mediums are giving rise to demanding business models that strive to get and keep market share. It will be imperative for all industry players to use data and integrate into all cost saving and profit based business initiatives. This paper illustrates and investigates many spheres of the airline industry including all the facets where airlines may increase revenue, streamline processes, cut costs, and become as cost efficient as possible.
Rohit Talwar- Broadening the Ancillary Revenue Stream for the Airline Retail ...Rohit Talwar
A look into the key trends affecting the future of airline retail including: stats on airport consumer preferences, transportation integration, mobile technology, onboard amenities, scenarios for the future of airports, and revenue generation models
Ancillary Revenues soaring Opportunities in Airline OperationsNIIT Technologies
With squeezed profit margins, rising fuel prices, high input costs, changing customer expectations and uncertain economic climate, airlines today rely heavily on additional service revenues to stay ahead. Our experts have listed the steps that an airline can take to increase ancillary revenues and has proposed a holistic approach to leverage technology in order to improve competitiveness. Our approach also gives technology partner tips for success.
The demands of the global airline industry is steadily rising. As a result, pressures to record, monitor, analyze and collect revenues are also expected to increase. Thus, it is has become imperative for airlines to streamline revenue accounting functions to make effective decisions. Our approach helps you address these needs by selecting the right revenue accounting system to protect against revenue leakages.
Back in 2007, we were struggling with how we could integrate CRM (loyalty management) with revenue management. Since 2011, the proliferation of ancillary revenue-generating products and services are further complicating our conventional logic on controlling inventory (airline seat, hotel room, car rental). So we increasingly focus on pricing optimization.
This is a recent brand audit some classmates and I did on Southwest. It\'s always interesting to dig into a brand you know and respect. We found some interesting insights about where the airline has been and where they are going.
Catering to Passenger Expectations in the On-Demand EconomyAirlineTrends
Presentation delivered at the 2018 Passenger Experience Conference in Hamburg by AirlineTrends founder Raymond Kollau on the impact of our on-demand lifestyles has on the food and beverage expectations in-flight. This overview was the starting point for a wider discussion, bringing together experts from KLM, Norwegian, LSG Group and Diehl to consider the challenges the on-demand catering trend poses and how the industry could address them.
Maximising Value from Airport Investments – Adopting a Truly Active ApproachL.E.K. Consulting
Leading airports are now transforming into customer-led organizations, with real financial benefits and implications for their business models. L.E.K. experience has shown significant benefits from taking this kind of approach. This presentation looks at Australian and New Zealand airports in the context of this transformation - most have begun the journey, but there is further to go.
Back in 2007, we were struggling with how we could integrate CRM (loyalty management) with revenue management. Since 2011, the proliferation of ancillary revenue-generating products and services are further complicating our conventional logic on controlling inventory (airline seat, hotel room, car rental). So we increasingly focus on pricing optimization.
This is a recent brand audit some classmates and I did on Southwest. It\'s always interesting to dig into a brand you know and respect. We found some interesting insights about where the airline has been and where they are going.
Catering to Passenger Expectations in the On-Demand EconomyAirlineTrends
Presentation delivered at the 2018 Passenger Experience Conference in Hamburg by AirlineTrends founder Raymond Kollau on the impact of our on-demand lifestyles has on the food and beverage expectations in-flight. This overview was the starting point for a wider discussion, bringing together experts from KLM, Norwegian, LSG Group and Diehl to consider the challenges the on-demand catering trend poses and how the industry could address them.
Maximising Value from Airport Investments – Adopting a Truly Active ApproachL.E.K. Consulting
Leading airports are now transforming into customer-led organizations, with real financial benefits and implications for their business models. L.E.K. experience has shown significant benefits from taking this kind of approach. This presentation looks at Australian and New Zealand airports in the context of this transformation - most have begun the journey, but there is further to go.
Aftermarket Business Platform 2014 Post Event ReportCopperberg
Aftermarket Business Platform 2014 was taking place on 22nd-24th October in Netherlands.
Read testimonials and insights from event.
More about Aftermarket Business Platform you can find here: http://www.aftermarketeurope.com/
Digital readiness for customer experience in the airline industry - AccentureAccenture ASEAN
Most airlines have a clear vision for using digital technology to improve customer experience. But they lack the know-how and talent to bring the vision to life.
This Accenture report examines the disruptive impact of digital technology on the airline industry with a focus on customer experience.
The findings are based on in-depth interviews with 25 airline senior executives throughout the world.
Digital readiness for customer experience in the airline industry - AccentureClement Quek
Most airlines have a clear vision for using digital technology to improve customer experience. But they lack the know-how and talent to bring the vision to life.
This Accenture report examines the disruptive impact of digital technology on the airline industry with a focus on customer experience.
The findings are based on in-depth interviews with 25 airline senior executives throughout the world.
C-urVision is an agency that assisting companies to develop their service capabilities from basic needs up to full service innovation and service design cycles.
C-urVision assisting companies to transfer to a better business situation, based on new business innovation tools and vast experience in strategy, technology and services
Crm strategy of singapore & american airlinesVikhyat Khanna
CRM strategy of Singapore & American Airlines in detail, touch points and their significance, data handling techniques, parameters of importance, their correlation to a opportunity.
Feedback's requested.
Fast track to sustainable value through airline cost transformationaccenture
So much is changing for airlines today. But while the industry is volatile, there is also a perfect storm to put all costs under the lens and discover how to be best in class in every category. Airlines can get on the fast track to sustainable value by aligning costs with the future goals of the business and instilling a radically different value system with employee behaviors of ownership and accountability.
How Performance Testing Can help in Critical Airline Applications_ - Bahaa Al...Bahaa Al Zubaidi
Businesses all over the world are updating their product lines to embrace digital transformation. For example, airlines use APM to reduce the complexity involved in managing a digital metamorphosis. They also constantly work to make sure that they are able to satisfy the demands of customers who have invested in technology through a multi-channel strategy.
Why Digital Transformation Is the Future Capgemini
Your end users are increasingly demanding personalized and relevant content, delivered via multiple channels that respond in new and innovative ways. This opens up a new spectrum of opportunities to increase customer advocacy and drive growth.
In this presentation, the VP for Digital Customer Experience at Capgemini exclusively shares the findings of an upcoming Capgemini Consulting and MIT publication titled "Leading Digital" (published by Harvard Business Review Press), based on a study of more than 400 organizations.
The presentation explains how these firms have successfully used digital to gain strategic advantage, sharing the principles and practices that can help achieve similar effective digital transformation to lay a profitable path to the future.
Originally presented by Simon Short, Head of Digital Customer Experience, & Arjan Kramer, Global Lead for Ocommerce, for Capgemini at Oracle OpenWorld 2014.
http://www.capgemini.com/oracle
Managing the Flexible Workforce of the Future [Amsterdam]SAP Ariba
As business continues to move at light speed, companies are deploying flexible workforces that can be quickly engaged and on - boarded to keep pace. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, worker quality, corporate and external compliance and contingent workforce program efficiencies. And they need a new breed of technology to achieve this. Companies today need a Vendor Management System (VMS) that can easily integrate with other internal systems to enable a holistic view of both talent and spend.
Managing the Flexible Workforce of the Future - Fieldglass
Jim Brozny, Director of Account Services & Application Support, Fieldglass
Ariba Commerce Summit, Amsterdam 2014
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
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