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1 . I D E N T I F Y T A R G E T
A C C O U N T S
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3 . M E A S U R E P E R F O R M A N C E
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  • 1. R O H I T P R A B H A K A R @ M C K E S S O N D R I V I N G C U S T O M E R C E N T R I C I N N O V A T I O N
  • 2. @ R O H I T P R A B H A K A R
  • 3. D I G I T A L M A R K E T I N G C O E T E A M • PRODUCT MANAGEMENT + UX • MARKETING OPERATIONS & TECH • TRAFFIC ACQUISITION • DATA & ANALYTICS • CONTENT @ R O H I T P R A B H A K A R
  • 4. @ R O H I T P R A B H A K A R
  • 5. @ R O H I T P R A B H A K A R
  • 6. O U R J O U R N E Y @ R O H I T P R A B H A K A R
  • 7. G E N E R A T E B U S I N E S S V A L U E D I G I T A L S T R A T E G Y B U I L D B R A N D E Q U I T Y S U P P O R T E N T E R P R I S E A G E N D A @ R O H I T P R A B H A K A R
  • 8. @ R O H I T P R A B H A K A R
  • 9. @ R O H I T P R A B H A K A R
  • 10. 1 . I D E N T I F Y T A R G E T A C C O U N T S 2 . M A R K E T T O T A R G E T A C C O U N T S 3 . M E A S U R E P E R F O R M A N C E B Y A C C O U N T S A B M I S C U S T O M E R C E N T R I C @ R O H I T P R A B H A K A R
  • 11. M C K E S S O N ’ S A B M A P P R O A C H • Identify anonymous traffic on the website • Monitor account-level visitor data • Measure marketing impact on the pipeline • Attract, engage and convert target accounts • Retarget key accounts with display advertising • Identify target accounts and engage them with relevant content • Increase conversion rates @ R O H I T P R A B H A K A R
  • 12. W H A T I S C O M M O N ? @ R O H I T P R A B H A K A R
  • 13. A B M T O N E X T L E V E L W I T H P E R S O N A L I Z A T I O N • Wide range of customer = Wide range of CX expectations • Wide range of CX expectations = PERSONALIZATION • PERSONALIZATION = Rules-based + algorithm-based (AI) @ R O H I T P R A B H A K A R
  • 14. A I H E L P S U N D E R S T A N D C O M P L E X I T Y • Hundreds of complex B2B products and services across healthcare • Multiple Business Units/Groups • Diverse and disparate visitor profiles and customer journeys • Different Goals/Tasks @ R O H I T P R A B H A K A R
  • 15. O C E A N S O F D A T A , P U D D L E S O F K N O W L E D G E • U N C O V E R N E W C U S T O M E R & U S A G E I N S I G H T S • S U R F A C E N E W & I N T E R E S T I N G S E G M E N T S / M I C R O - S E G M E N T S , B E H A V I O R S & O P P O R T U N I T I E S @ R O H I T P R A B H A K A R
  • 16. @ R O H I T P R A B H A K A R
  • 17. A I W I L L P O W E R R E A L T I M E R E L E V A N T S C A L A B L E E C O N O M I C A L A B M @ R O H I T P R A B H A K A R
  • 18. F U T U R E O F B 2 B M A R K E T I N G W I T H A B M + A I @ R O H I T P R A B H A K A R
  • 19. B E C A R E F U L ! @ R O H I T P R A B H A K A R
  • 20. • F O C U S O N C U S T O M E R A N D C X • A B M I S C U S T O M E R C E N T R I C • T H I N K A B M B E Y O N D J U S T E M A I L S , C O N T E N T & L A N D I N G P A G E S • B E A N E A R L Y A D O P T E R O F A B M + A I @ R O H I T P R A B H A K A R
  • 21. T H A N K Y O U ! R O H I T P R A B H A K A R @ R O H I T P R A B H A K A R H T T P S : / / W W W . L I N K E D I N . C O M / I N / R O H I T P R A B H A K A R /