The document provides a summary of Roger Bonnell's qualifications and experience as a Detail Engineer specializing in telecommunications equipment installation and design. It includes his contact information, objective of seeking stable employment in West Virginia to spend time with his family, and overview of his relevant skills and over 15 years of experience in telecom design, project management, and overseeing installation crews. His experience includes roles with Telamon, AT&T, Teksystems, Comcast, and designing systems for companies like AT&T, Verizon, and Cisco routers. References from past supervisors are provided.
J. Scott Thompson is a senior IT operations professional with over 25 years of experience in mainframe application development, database administration, data warehousing, and project management. He has a proven track record of building high-performing teams, optimizing processes, and achieving objectives while contributing to business growth. His technical skills include COBOL, JCL, CICS, Teradata, ETL, and database platforms like IMS, DB2, and SQL Server.
Shanna Jefferson has over 10 years of experience in customer service, inventory management, and call center roles. Her experience includes managing teams that provide remote technical support and desktop management. She holds associate degrees in computer technology and business information management and is proficient in Microsoft Office applications.
This document introduces a new guide called "Core Practices" that provides managers with skills and practices vital for success in performance management. The guide is user-friendly and covers 4 competency groups, 10 skills, and 70 assessment items related to 52 core practices. It is designed to support "nano-learning" by providing actionable information in short doses. Accompanying the guide are an assessment tool to evaluate manager performance and a workshop to help managers improve execution.
The document is a resume for Arlene David Zafra. It summarizes her 17+ years of experience working in executive assistant, document control, HR, and general administration roles for construction and trading companies in Qatar. Her resume lists her education qualifications including a bachelor's degree in business administration and master's in public administration. It also outlines her key strengths and responsibilities in her various roles managing offices, documents, staff, and more.
This document discusses the importance of developing a business continuity plan (BCP) to prepare an organization for disasters and ensure business operations can continue. It provides 6 general steps to create a BCP: 1) identify business requirements, 2) protect data with backups, 3) analyze threats and risks, 4) document the BCP and educate staff, 5) test the plan thoroughly, and 6) re-evaluate and update the BCP annually. A good BCP considers both technical and non-technical aspects, such as communication plans, authorization processes, and alternative resources. Regular testing and staff education are key to making the BCP effective.
Shasank Kumar Jain has over 6 years of experience in managing IT infrastructure projects. He has expertise in data center operations, migrations, and security. He has worked on projects in India, Japan, and Hong Kong for companies like Tata Consultancy Services, Goldman Sachs, and Nielsen. His roles have included infrastructure support lead, data center technical support engineer, and resident engineer.
Richard Smeltz has experience in corporate training, sales, management, and technology consulting across various industries. He has held roles in training, sales, management, and technical support and has education in business and electronics. Smeltz aims to add value through his versatility across multiple functions, passion for excellence, creativity, reliability, and personable nature.
Peter Ruschell is an experienced IT manager seeking a new leadership role. He has over 25 years of experience managing IT infrastructure and teams in various industries. Ruschell is skilled in technical areas such as networking, servers, cloud services and regulatory compliance. He is known for effectively communicating with senior management and translating technical topics.
J. Scott Thompson is a senior IT operations professional with over 25 years of experience in mainframe application development, database administration, data warehousing, and project management. He has a proven track record of building high-performing teams, optimizing processes, and achieving objectives while contributing to business growth. His technical skills include COBOL, JCL, CICS, Teradata, ETL, and database platforms like IMS, DB2, and SQL Server.
Shanna Jefferson has over 10 years of experience in customer service, inventory management, and call center roles. Her experience includes managing teams that provide remote technical support and desktop management. She holds associate degrees in computer technology and business information management and is proficient in Microsoft Office applications.
This document introduces a new guide called "Core Practices" that provides managers with skills and practices vital for success in performance management. The guide is user-friendly and covers 4 competency groups, 10 skills, and 70 assessment items related to 52 core practices. It is designed to support "nano-learning" by providing actionable information in short doses. Accompanying the guide are an assessment tool to evaluate manager performance and a workshop to help managers improve execution.
The document is a resume for Arlene David Zafra. It summarizes her 17+ years of experience working in executive assistant, document control, HR, and general administration roles for construction and trading companies in Qatar. Her resume lists her education qualifications including a bachelor's degree in business administration and master's in public administration. It also outlines her key strengths and responsibilities in her various roles managing offices, documents, staff, and more.
This document discusses the importance of developing a business continuity plan (BCP) to prepare an organization for disasters and ensure business operations can continue. It provides 6 general steps to create a BCP: 1) identify business requirements, 2) protect data with backups, 3) analyze threats and risks, 4) document the BCP and educate staff, 5) test the plan thoroughly, and 6) re-evaluate and update the BCP annually. A good BCP considers both technical and non-technical aspects, such as communication plans, authorization processes, and alternative resources. Regular testing and staff education are key to making the BCP effective.
Shasank Kumar Jain has over 6 years of experience in managing IT infrastructure projects. He has expertise in data center operations, migrations, and security. He has worked on projects in India, Japan, and Hong Kong for companies like Tata Consultancy Services, Goldman Sachs, and Nielsen. His roles have included infrastructure support lead, data center technical support engineer, and resident engineer.
Richard Smeltz has experience in corporate training, sales, management, and technology consulting across various industries. He has held roles in training, sales, management, and technical support and has education in business and electronics. Smeltz aims to add value through his versatility across multiple functions, passion for excellence, creativity, reliability, and personable nature.
Peter Ruschell is an experienced IT manager seeking a new leadership role. He has over 25 years of experience managing IT infrastructure and teams in various industries. Ruschell is skilled in technical areas such as networking, servers, cloud services and regulatory compliance. He is known for effectively communicating with senior management and translating technical topics.
This document discusses lessons learned from managing an IT project that had to serve both Agency and Center needs. The project aimed to consolidate multiple Active Directory forests into a single forest across 18 NASA Centers. [1] Meeting both sets of needs can seem impossible, as Centers find Agency initiatives difficult to implement and Agencies prioritize external requirements. [2] The project manager found success by having open communication, compromising to find common ground, and problem-solving issues actively as they arose. [3] With an emphasis on understanding all perspectives and frequent discussions, the project ultimately met requirements for both Agencies and Centers.
The document discusses the role of in-house consulting at NASA. It proposes that staff offices at NASA centers can take on the perspective of internal consultants by understanding project manager needs, interpreting policies, developing expertise, and providing ongoing support. This would help staff offices maintain relevance and justify their roles, rather than focusing only on processes. Examples are provided of how NASA Goddard's Policy and Standards Office takes a consulting approach to activities like Integrated Baseline Reviews. Potential benefits include improved consistency, training, and cultural alignment across NASA. Risks of undesirable roles like being an "enforcer" or "going native" are also discussed.
The document discusses communication gaps between project managers and IT staff and provides lessons learned from the author's experience. It outlines how project managers and IT staff have different approaches to problem-solving and priorities. Specific examples are provided of issues that arose from misunderstandings around deadlines, skill sets, training needs, and budget cycles. The key lessons are the importance of understanding each other's perspectives and communicating effectively on goals, skills, priorities and planning.
This document discusses how various contact center technologies, such as workforce management software, help desks, automatic call distributors, interactive voice response systems, predictive dialers, and email management systems, can provide useful data to optimize contact center performance. It provides examples of real-time and historical data available from each technology that contact center managers and agents can use to monitor key performance indicators, identify issues, and improve customer service levels and agent productivity. Overall, the document advocates that leveraging technology and analytics is key to achieving the goals of high customer service and low operating costs for contact centers.
The document discusses the Federal Aviation Administration's (FAA) successful implementation of Earned Value Management (EVM). It provides background on the history and drivers that led the FAA to adopt EVM. The FAA formed an EVM Council and revised policies to require EVM planning and implementation. Through training, standardized processes, and integrating EVM with existing project management practices, the FAA improved program performance monitoring. As a result of its EVM efforts, the FAA was removed from the GAO's High Risk list. The document shares lessons learned and benefits identified by the FAA in using EVM to manage projects.
The document discusses project management fundamentals and tools. It covers topics like change management, configuration management, reviews, directing work, and productivity. The key points are:
1) Change management is a major challenge and different types of changes need to be managed, like changes in scope, efforts, and deliverables.
2) Tools help standardize processes like capturing change requests and tracking project baselines. This improves information retrieval and traceability.
3) Reviews are important to ensure quality but require motivation and proper planning to be effective. Metrics can analyze review performance over time.
4) Tracking work estimates, productivity, and team availability helps manage projects proactively and communicate status updates accurately. Simple templates
Paulette Clayton is an experienced administrative professional seeking a new opportunity. She has 20 years of experience providing executive level administrative support, including managing calendars, travel, meetings, and projects. Her skills include office administration, document management, database management, and financial reporting. She is proficient in Microsoft Office applications and has a Certified Professional Secretary certification.
Effective workforce management is critical for contact centers to balance costs and service levels. inContact's new cloud-based workforce optimization tools include forecasting, scheduling, adherence tracking and self-service capabilities to help centers schedule the right number of skilled agents at the right times. The solution offers powerful benefits like improved service levels and productivity while lowering costs.
The Space and Life Sciences Directorate at NASA Johnson Space Center faced challenges with their configuration control board processes that were labor intensive and not fully compliant with new configuration management standards. They tasked Tietronix to automate the processes using a new process-centric software system called BPSCM. BPSCM streamlined the processes, increased compliance and productivity, and led to rapid adoption across the directorate and other organizations. Within a few years, over 45 boards were using BPSCM, institutionalizing the processes and improving management visibility.
Toby Ellis has over 15 years of experience in information technology, customer service, and resource management. He currently works as a Senior Discipline Resource Manager at EMC2 Corporation, where he is responsible for ensuring teams have the necessary skills and staffing to meet service level agreements. Prior to this role, he worked in several resource management and customer service roles at EMC2, Colorado State University, and Diebold Inc. He has a proven track record of improving team utilization and customer satisfaction.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
Automotive Workshop; Honda Lead Management Process - Day 2 HandoutSocial Media Marketing
The document discusses best practices for setting appointments over the phone with potential vehicle buyers. It provides templates for phone scripts with questions to ask customers to gather information and set appointments. It emphasizes confirming appointments with follow-up phone calls and emails that restate key details like time and location. The goal is to increase contact with customers and convert more of them into actual shows and sales at the dealership.
Swarup Kumar Das has over 12 years of experience in information technology with a focus on systems administration and contact center voice technologies including Nice, Avaya, Genesys, Cisco, and Aspect. He has worked extensively on projects integrating these technologies and is experienced in managing projects throughout their lifecycle. Currently he works as a Senior Analyst for BA Continuum India where he is responsible for vendor management, monitoring systems, and leading a technical support team.
Susil Kumar Subash is seeking a mid-senior level role utilizing over 6.5 years of experience in IT operations, service delivery, project implementation, and infrastructure support. He has a history of managing teams and is proficient in various technologies including Citrix, virtual infrastructure, networking, Windows OS, and ITIL processes. Susil holds an MCA degree and several professional certifications focused on IT service management.
11th Annual Outage Management for Power Plants Final AgendaSamantha Rice
This document provides an agenda for the 11th Annual Outage Management for Power Plants conference held on July 31-August 2, 2012 in New Orleans. The conference focused on establishing and achieving outage milestones through comprehensive project and work management processes. Day one focused on accomplishing outage goals through limited budgets and planning and scheduling priority work. Day two evaluated resource and safety challenges to minimize outage setbacks. Day three assessed contractor and workforce concerns that affect outages and monitored reliability performance to ensure outage success. The conference provided case studies and discussions on optimizing outage management.
Project management is a special skill or a common sense? most imp is to track,b alert, reviews & mitigate risks
"
"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files.
Read http://tl.gd/jm1gh5
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
"
I. Isam Abdul-Fatah Mohammed Bashir is a Jordanian national seeking a position as a Project and Maintenance Manager, bringing over 22 years of experience in facility management, maintenance, and plant operations.
II. He holds a B.Sc. in Mechanical Engineering from the University of Jordan and is PMP certified. His skills include project management, budgeting, planning, and quality management.
III. Currently he is responsible for departmental planning and budgeting, overseeing engineering support services, and ensuring maintenance activities are in accordance with standards and contracts for the facilities he manages.
This document contains a resume for Perminder Kaur Sahota. It includes contact information, a career objective of seeking work in Australia utilizing her experience and skills, and a list of relevant skills. The resume then details the applicant's professional experience as an Electrical Test Engineer and Electrical Engineer in India, including responsibilities like testing transformers, maintaining equipment, and ensuring compliance. Personal attributes like communication skills and ability to see the big picture are also listed. The document concludes with references.
Narendra Mahida has extensive experience in IT infrastructure management, project management, and testing. He has worked as a program manager, project manager, consultant, and test manager for various companies. His skills include infrastructure design, planning and implementation, managing large projects, and ensuring business requirements are met on time and within budget.
Ehab Mohamed Tawfik is an IT Manager with over 10 years of experience. He currently works at Mega for construction & industries, where he is responsible for maintaining the organization's IT systems, implementing strategic IT plans, and ensuring compliance with IT policies and procedures. Previously, he worked as an IT Engineer at Information Technology Corporation, where he established network environments, optimized network performance, and secured network systems. He has a degree in computer science and several IT certifications.
Jack Herberger has over 30 years of experience in training, technical support, project management, and operations leadership. He has expertise in strategic planning, process development, project management, vendor relations, and emerging technologies. Herberger has held roles as a principal instructor, project manager, branch manager, and training coordinator developing course materials, teaching classes, and managing teams.
The role is responsible for assessing carrier requests for access to Telstra's network buildings and facilities. This includes evaluating space and infrastructure requirements, liaising with stakeholders, reviewing designs and construction proposals, performing audits and inspections, and ensuring compliance with Telstra standards. The role also involves managing technical stakeholders, updating documentation, compiling reports, and representing Telstra at industry meetings. Strong communication, relationship building, and technical knowledge of Telstra's network and standards are required.
This document discusses lessons learned from managing an IT project that had to serve both Agency and Center needs. The project aimed to consolidate multiple Active Directory forests into a single forest across 18 NASA Centers. [1] Meeting both sets of needs can seem impossible, as Centers find Agency initiatives difficult to implement and Agencies prioritize external requirements. [2] The project manager found success by having open communication, compromising to find common ground, and problem-solving issues actively as they arose. [3] With an emphasis on understanding all perspectives and frequent discussions, the project ultimately met requirements for both Agencies and Centers.
The document discusses the role of in-house consulting at NASA. It proposes that staff offices at NASA centers can take on the perspective of internal consultants by understanding project manager needs, interpreting policies, developing expertise, and providing ongoing support. This would help staff offices maintain relevance and justify their roles, rather than focusing only on processes. Examples are provided of how NASA Goddard's Policy and Standards Office takes a consulting approach to activities like Integrated Baseline Reviews. Potential benefits include improved consistency, training, and cultural alignment across NASA. Risks of undesirable roles like being an "enforcer" or "going native" are also discussed.
The document discusses communication gaps between project managers and IT staff and provides lessons learned from the author's experience. It outlines how project managers and IT staff have different approaches to problem-solving and priorities. Specific examples are provided of issues that arose from misunderstandings around deadlines, skill sets, training needs, and budget cycles. The key lessons are the importance of understanding each other's perspectives and communicating effectively on goals, skills, priorities and planning.
This document discusses how various contact center technologies, such as workforce management software, help desks, automatic call distributors, interactive voice response systems, predictive dialers, and email management systems, can provide useful data to optimize contact center performance. It provides examples of real-time and historical data available from each technology that contact center managers and agents can use to monitor key performance indicators, identify issues, and improve customer service levels and agent productivity. Overall, the document advocates that leveraging technology and analytics is key to achieving the goals of high customer service and low operating costs for contact centers.
The document discusses the Federal Aviation Administration's (FAA) successful implementation of Earned Value Management (EVM). It provides background on the history and drivers that led the FAA to adopt EVM. The FAA formed an EVM Council and revised policies to require EVM planning and implementation. Through training, standardized processes, and integrating EVM with existing project management practices, the FAA improved program performance monitoring. As a result of its EVM efforts, the FAA was removed from the GAO's High Risk list. The document shares lessons learned and benefits identified by the FAA in using EVM to manage projects.
The document discusses project management fundamentals and tools. It covers topics like change management, configuration management, reviews, directing work, and productivity. The key points are:
1) Change management is a major challenge and different types of changes need to be managed, like changes in scope, efforts, and deliverables.
2) Tools help standardize processes like capturing change requests and tracking project baselines. This improves information retrieval and traceability.
3) Reviews are important to ensure quality but require motivation and proper planning to be effective. Metrics can analyze review performance over time.
4) Tracking work estimates, productivity, and team availability helps manage projects proactively and communicate status updates accurately. Simple templates
Paulette Clayton is an experienced administrative professional seeking a new opportunity. She has 20 years of experience providing executive level administrative support, including managing calendars, travel, meetings, and projects. Her skills include office administration, document management, database management, and financial reporting. She is proficient in Microsoft Office applications and has a Certified Professional Secretary certification.
Effective workforce management is critical for contact centers to balance costs and service levels. inContact's new cloud-based workforce optimization tools include forecasting, scheduling, adherence tracking and self-service capabilities to help centers schedule the right number of skilled agents at the right times. The solution offers powerful benefits like improved service levels and productivity while lowering costs.
The Space and Life Sciences Directorate at NASA Johnson Space Center faced challenges with their configuration control board processes that were labor intensive and not fully compliant with new configuration management standards. They tasked Tietronix to automate the processes using a new process-centric software system called BPSCM. BPSCM streamlined the processes, increased compliance and productivity, and led to rapid adoption across the directorate and other organizations. Within a few years, over 45 boards were using BPSCM, institutionalizing the processes and improving management visibility.
Toby Ellis has over 15 years of experience in information technology, customer service, and resource management. He currently works as a Senior Discipline Resource Manager at EMC2 Corporation, where he is responsible for ensuring teams have the necessary skills and staffing to meet service level agreements. Prior to this role, he worked in several resource management and customer service roles at EMC2, Colorado State University, and Diebold Inc. He has a proven track record of improving team utilization and customer satisfaction.
This document contains a summary of Ashish Agarwal's resume. He has over 17 years of experience in IT service delivery, project management, and key account management. Currently he is working as an Operations Manager at Dimension Data India Pvt Limited, where he manages a team of 50 engineers and vendors providing IT services to over 3500 bank branches. Previously he has worked in technical support, customer service, and branch management roles at Sysnet Global Tech Pvt Ltd and Unicorp Overseas Ltd. He has an MBA and professional certifications in ITIL, Cisco, Microsoft, and Novell.
Automotive Workshop; Honda Lead Management Process - Day 2 HandoutSocial Media Marketing
The document discusses best practices for setting appointments over the phone with potential vehicle buyers. It provides templates for phone scripts with questions to ask customers to gather information and set appointments. It emphasizes confirming appointments with follow-up phone calls and emails that restate key details like time and location. The goal is to increase contact with customers and convert more of them into actual shows and sales at the dealership.
Swarup Kumar Das has over 12 years of experience in information technology with a focus on systems administration and contact center voice technologies including Nice, Avaya, Genesys, Cisco, and Aspect. He has worked extensively on projects integrating these technologies and is experienced in managing projects throughout their lifecycle. Currently he works as a Senior Analyst for BA Continuum India where he is responsible for vendor management, monitoring systems, and leading a technical support team.
Susil Kumar Subash is seeking a mid-senior level role utilizing over 6.5 years of experience in IT operations, service delivery, project implementation, and infrastructure support. He has a history of managing teams and is proficient in various technologies including Citrix, virtual infrastructure, networking, Windows OS, and ITIL processes. Susil holds an MCA degree and several professional certifications focused on IT service management.
11th Annual Outage Management for Power Plants Final AgendaSamantha Rice
This document provides an agenda for the 11th Annual Outage Management for Power Plants conference held on July 31-August 2, 2012 in New Orleans. The conference focused on establishing and achieving outage milestones through comprehensive project and work management processes. Day one focused on accomplishing outage goals through limited budgets and planning and scheduling priority work. Day two evaluated resource and safety challenges to minimize outage setbacks. Day three assessed contractor and workforce concerns that affect outages and monitored reliability performance to ensure outage success. The conference provided case studies and discussions on optimizing outage management.
Project management is a special skill or a common sense? most imp is to track,b alert, reviews & mitigate risks
"
"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files.
Read http://tl.gd/jm1gh5
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
"
I. Isam Abdul-Fatah Mohammed Bashir is a Jordanian national seeking a position as a Project and Maintenance Manager, bringing over 22 years of experience in facility management, maintenance, and plant operations.
II. He holds a B.Sc. in Mechanical Engineering from the University of Jordan and is PMP certified. His skills include project management, budgeting, planning, and quality management.
III. Currently he is responsible for departmental planning and budgeting, overseeing engineering support services, and ensuring maintenance activities are in accordance with standards and contracts for the facilities he manages.
This document contains a resume for Perminder Kaur Sahota. It includes contact information, a career objective of seeking work in Australia utilizing her experience and skills, and a list of relevant skills. The resume then details the applicant's professional experience as an Electrical Test Engineer and Electrical Engineer in India, including responsibilities like testing transformers, maintaining equipment, and ensuring compliance. Personal attributes like communication skills and ability to see the big picture are also listed. The document concludes with references.
Narendra Mahida has extensive experience in IT infrastructure management, project management, and testing. He has worked as a program manager, project manager, consultant, and test manager for various companies. His skills include infrastructure design, planning and implementation, managing large projects, and ensuring business requirements are met on time and within budget.
Ehab Mohamed Tawfik is an IT Manager with over 10 years of experience. He currently works at Mega for construction & industries, where he is responsible for maintaining the organization's IT systems, implementing strategic IT plans, and ensuring compliance with IT policies and procedures. Previously, he worked as an IT Engineer at Information Technology Corporation, where he established network environments, optimized network performance, and secured network systems. He has a degree in computer science and several IT certifications.
Jack Herberger has over 30 years of experience in training, technical support, project management, and operations leadership. He has expertise in strategic planning, process development, project management, vendor relations, and emerging technologies. Herberger has held roles as a principal instructor, project manager, branch manager, and training coordinator developing course materials, teaching classes, and managing teams.
The role is responsible for assessing carrier requests for access to Telstra's network buildings and facilities. This includes evaluating space and infrastructure requirements, liaising with stakeholders, reviewing designs and construction proposals, performing audits and inspections, and ensuring compliance with Telstra standards. The role also involves managing technical stakeholders, updating documentation, compiling reports, and representing Telstra at industry meetings. Strong communication, relationship building, and technical knowledge of Telstra's network and standards are required.
Cheryl McGraw is an operations manager with experience developing and implementing projects, analyzing data, and creating processes and metrics. She has expertise in areas such as project management, process documentation, data analysis, and coordinating events. McGraw has held leadership roles managing teams and projects at Time Warner Cable and Rubbermaid, with a focus on customer service, technical support, and network management.
Xolile Nicholas Gocini is seeking a new position and has provided his resume. He has over 10 years of experience in IT consulting, support, and project management. His most recent role was as an IT Technical Project Manager from 2014 to present where he managed several large projects including domain migrations, VPN deployments, operating system upgrades, and an Office 365 deployment. He has strong communication, technical, and project management skills as well as ITIL and PRINCE2 certifications.
Joshua Alik Thompson is seeking a technical position involving challenges, critical thinking, and career growth. He has nearly 10 years of experience in fields like healthcare software, IT support, and project management. He is skilled in areas such as requirements gathering, SQL, networking, and customer service. Thompson has a background in automotive technology and food service management. His experience includes roles as a business analyst, customer retention specialist, sales representative, IT technician, and store manager. He is goal-oriented, organized, and able to lead teams to complete projects on time and on budget.
- Kishore Kumar has over 8 years of experience in IT services including network operations, service desk operations, and IT service transitions.
- He has worked as a service delivery lead for 8 years supporting network operations and IT support projects.
- Some of the projects he has worked on include network support transitions, service desk migrations, configuration database updates, and ITSM application projects.
Denise Carouthers Crape has over 20 years of experience in project coordination, account representation, system analysis, and manufacturing leadership. She holds degrees in Social Work and Interdisciplinary Studies from Itawamba Community College and Mississippi State University. Her career highlights include providing training and coaching, conducting performance evaluations, setting goals, hiring and supervising employees, identifying new business practices, and ensuring compliance with safety programs. Currently she works as a shipping and receiving clerk, where her duties include preparing shipments, receiving inventory, and operating warehouse equipment.
Loren Lange is a quality control technician with over 20 years of experience in manufacturing. He currently works at Medtronic Spinal & Biologics in Warsaw, Indiana, where he performs inspections and ensures products meet quality standards. Previously, he worked as a machinist at several companies. Lange has a high school diploma and completed some college coursework. He has strong technical skills in inspection, quality management, and manufacturing processes.
Pamela Robinson provides her contact information and summarizes her career profile, including her skills in electronic engineering, security systems, surveillance, computer technology, and problem resolution. Her resume lists technical skills in areas like AutoCAD, MATLAB, and databases. She has over 15 years of experience in roles such as electronic technician, manufacturing operations analyst, and helpdesk support. Robinson has multiple engineering degrees and awards for her work performance.
Achemedes S. Goll has over 15 years of experience in customer service, technical support, and project management roles. He is skilled in Microsoft Office, Citrix, Oracle, and various CRM software. Currently he works as a Service Network Specialist at Asurion, where his responsibilities include ensuring compliance, communicating with field teams, and providing excellent customer service. He has held prior roles such as Resource Management Center Analyst, Customer Service Representative, Technical Supervisor, and System Analyst. Goll has a BSc in Business Management and certificates in customer service, IT, and computer literacy.
Michael Shannon Mays is a project manager with over 15 years of experience specializing in large-scale IT implementations and enterprise solutions. He has a proven track record of successfully guiding projects from initial planning through delivery while meeting deadlines, budgets and specifications. Mays' background includes managing teams, defining requirements, and liaising between technical and business stakeholders. He currently works as a Project Manager for FlyingTee Golf, where he is responsible for all stages of enterprise software and hardware deployments.
This document provides a summary of qualifications and experience for Roshan D'souza. It summarizes his six years of experience in information technology, directing projects from inception to execution and managing technical support operations. It lists his areas of expertise and professional experience as a System Administrator for Tech M in Mumbai from 2007 to 2013, where he was accountable for maintaining key business applications and systems and guiding technology planning. It also notes his previous role as a Technical Support Specialist providing technical support to end-users and performing troubleshooting, repair, and maintenance of computer systems.
This document provides a summary of Fazile Ahmed Khan's career experience and qualifications. It includes contact information, career objectives, skills, courses completed, and work history in various project management and engineering roles from 2008 to present. Key responsibilities have involved managing projects, developing project plans, overseeing teams, and technical roles in telecommunications. Educational background includes a BSc in Computer Science and a diploma in Mechanical Engineering.
Pushpinder Kaur has over 10 years of experience in IT projects and management in India and Australia. She possesses strong technical skills as well as people skills including leadership, communication, and the ability to develop relationships. Her experience includes roles as a project developer, team leader, and IT support personnel. She has a Master's in Management Information Systems from Edith Cowan University.
This document provides a summary of qualifications and experience for Steve A. Augustave. It outlines his experience as Director of Information Technology, Systems Analyst, Network Administrator, and other IT roles over 15 years. He has technical certifications including MCSE and CCNA. His experience includes managing IT departments, networks, servers, user support, and more for various healthcare, government, and business organizations.
The document discusses the importance of summarization in the digital age. With the massive amount of information available online, being able to quickly understand the key points of lengthy documents, articles, or reports is crucial. Concise multi-sentence summaries are valuable for gaining insight into larger bodies of text and deciding whether the full read is warranted.
Letter Of Recommendation From Old Supervisor(Verizon Retiree)roger_bonnell
Roger Bonnell worked as an installer and field supervisor for Verizon from 1997 to 2005, rising from Level 1 to Level 4 installer and supervising over a dozen installers. As a supervisor, he managed 3-5 jobs daily involving installation, training, and maintenance of telecommunication systems across West Virginia, Maryland, and other states. His experience includes fiber installation and testing of digital carrier and data network equipment. His former supervisor believes Roger would be an asset to any company and has tried to recruit him for over a year due to his extensive experience in the telecommunications field.
The document discusses the importance of summarization in the digital age. With vast amounts of information available online, the ability to quickly understand the key points of documents is crucial. Summarization tools can help by automatically analyzing texts and presenting concise overviews that highlight the most significant elements, saving users time and helping them navigate large amounts of information more efficiently.
The document discusses the importance of summarization for processing large amounts of text. Summarization algorithms aim to distill the most salient points from lengthy documents or collections of documents in just a few sentences. Effective summarization helps people quickly understand the key elements of large bodies of unstructured text information.
1. Roger A. Bonnell, Jr
128 Gnat Run Pennsboro , WV 26415 • 304-483-5176 304-659-2940
ROGER.BONNELL@YAHOO.COM
Objective: A stable company within my state so that I may spend time with my family and
prove skills I have spent years obtaining in the telecommunications field.
Experience: Detail Design Engineer for Telamon VIA AT&T contract
Fluent in GEOLINK, E-Biz, share point, Tee-Fit, Wood Duck, Aots-CM, Info swap, Design
engineering for telecom companies such as AT&T & Verizon
Job Title:
Detail Engineer
Summary Directs implementation of planning schedule and responsible for
engineering and design of the installation of
telecommunication equipment in Central Office by
performing the following duties.
Essential Duties and Responsibilities include the following. Other duties
may be assigned.
Reviews planning schedule or equipment request and data on projected
traffic to determine quantities of specific types of
equipment required.
Plans arrangement of equipment, prepares cost estimates for equipment and
installation, and submits data to management for
authorization approval.
Prepares drawings and equipment specifications for installation.
Monitors installation activities to solve any problems concerning
arrangement or specifications.
Meet with customers to determine requirements and explain details.
Site surveys to determine specific design criteria.
Drawing preparation.
Material ordering.
Detail specification preparation.
Update of customer databases.
Assist Installers as required through job installation.
2. Competencies
To perform the job successfully, an individual should demonstrate the
following competencies :
Analytical - Synthesizes complex or diverse information; Collects and
researches data; Uses intuition and experience to
complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information
into images; Uses feedback to modify designs; Applies
design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations.
Project Management - Develops project plans; Coordinates projects;
Communicates changes and progress; Completes projects
on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues
training and development opportunities; Strives to
continuously build knowledge and skills; Shares expertise
with others.
Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer
feedback to improve service ; Responds to requests for
service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for
spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and
interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and
welcomes feedback; Contributes to building a positive
team spirit; Puts success of team above own interests;
Able to build morale and group commitments to goals and
3. objectives; Supports everyone's efforts to succeed.
Leadership - Exhibits confidence in self and others; Inspires and motivates
others to perform well; Effectively influences actions and
opinions of others; Accepts feedback from others; Gives
appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating
and process improvement; Takes responsibility for
subordinates' activities; Makes self available to staff;
Solicits and applies customer feedback (internal and
external); Fosters quality focus in others; Improves
processes, products and services..
Quality Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.
Organizational Support - Follows policies and procedures; Completes
administrative tasks correctly and on time; Supports
organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and
respects diversity.
Judgement - Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for
decisions; Includes appropriate people in decision-making
process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence
and overcomes obstacles; Measures self against standard
of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time
efficiently; Sets goals and objectives; Develops realistic
action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under
pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility
for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner;
Strives to increase productivity; Works quickly.
April 28, 2009 Telamon Corp. Carmel, In
To present Level IIII Foreman-central office Detail Engineer
Telamon Corp has become the primary vendor for AT&T. I have made the move
4. with my fellow co-workers and managers to sustain my position within AT&T
and their installation division. I currently hold the same responsibilities as I
had at Teksystems. My current Supervisor would be happy to speak with
whom it may concern about my experience with telecom equipment. Scott
Utter Field Supervisor – 607-316-8684
I was promoted to detail engineer recently and have included my roles and
responsibilities along with an offer letter of details.
Jan 5, 2008 Teksystems EF&I Linthicum, MD
to April 27, 2009 Level IIII Foreman
With this company I worked mainly with Cisco router equipment such as The
Cisco 10k currently being used as the backbone for Comcast and their
network. I maintained a crew to upgrade all of northern WV and western PA
including Pittsburgh. I also installed, tested and quality audited this system.
Reference for this project would be Project manager and MSO engineer
Roger Hector 404-519-7785
Also with this company I installed, tested and turned-up many Cisco routers
for AT&T such as Cisco 12416, 15454, all 2800 series Cisco routers, Cisco
10k,
• Installed and repaired data communications lines and equipment for computer
systems, using hand tools and test instruments.
• Executed daily operations of running cable, connecting and testing equipment
for Major corporations.
• Reviewed work orders to move, change, install, repair, and remove data
communications equipment, such as modems, cables and wires.
• Wrote, designed and produced SMOPS.
• Read technical manuals to learn correct settings for equipment.
• was instrumental in Test & turn-up.
• Measured, cut and installed wires and cables.
• Spliced wires and cables, using handtools and soldering iron.
• Connected microcomputer and terminal to data communication lines.
• disassembled equipment and inspected and tested wiring to locate and repair
problem.
• successfully handled fiber optic test equipment.
• Entered commands into computer to test equipment.
• Read messages on computer screen to verify that data was being transmitted
between locations according to specifications.
• Planned layout and installation of data communications equipment.
• Demonstrated use of T-berd 2310 equipment.
• Drew sketches to clarify design details and functional criteria of electronic
units.
• laid out, built, tested, repaired and modified developmental and production
electronic components, parts, equipment and systems, such as computer
equipment, missile control instrumentation, electron tubes, test equipment
and machine tool numerical controls.
• Recommended changes in circuitry and installation specifications to simplify
assembly and maintenance.
• set up standard test apparatus.
5. • Devised test equipment and circuitry to conduct functional, operational,
environmental and life tests to evaluate performance and reliability of
prototype and production model.
• Analyzed and interpreted test data.
• Developed wiring diagrams, layout drawings and engineering specifications
for systems and equipment modifications and expansion.
• Directed personnel performing routine installation and maintenance duties.
• Planned, directed and recorded periodic electrical testing.
• Recommended and initiated modification and replacement of equipment that
failed to meet acceptable operating standards.
March 1, 2005 ADC Annapolis
Junction, MD
to Jul 5, 2008 Level IIII Tester
Equipment tested- Cisco 12416 routers, Cisco 2800 series, Alcatel adsl equipment, Litespan
2000, DDM 2000, lucent ft-2000, Flash wave equipment, Cisco 10k for
Comcast, Smart jack in commercial applications, Cisco 15454, Cienna core
directors, Automated frames for remote locations, Motorola cell tower
equipment, Juniper T-640 router, Fluent with test devices and optical
equipment
• Executed daily operations of Test & turn up of Cisco Equipment back to AT&T
in Cincinnati, OH.
• Designed and directed engineering and technical personnel in fabrication of
testing and test-control apparatus and equipment.
• Wrote, designed and produced SMOPS.
• Directed and coordinated engineering activities concerned with development,
procurement, installation and calibration of instruments, equipment and
control devices required to test, telemeter, record and reduce test data.
• was instrumental in performing tester duties with little to no supervision.
• Determined conditions under which tests were to be conducted and
sequences and phases of test operations.
• Trained and managed up to 20 contractors therefore achieving significant
improvements in their productivity.
• Directed and exercised control over operational, functional and performance
phases of tests.
• Trained contractors in installation of major equipment in AT&T central offices.
• Conferred with scientific, engineering and technical personnel to resolve
testing problems, such as product and system malfunctions, incomplete test
data and data interpretation, considering such factors as conditions under
which test was conducted and instrumentation, procedures and phase of test
used to obtain and record data.
• Supervised and managed payroll for a ADC.
• Analyzed and interpreted test data and prepared technical reports for use by
engineering and management personnel.
• supervised up to 20 employees, scheduled work hours, resolved conflicts,
and determined salaries.
• Used computer-assisted engineering software and equipment.
• successfully handled t-berd test equipment mainly 2310 and OTD
• Structured and maintained a company vehicle.
Start Date may 5, 1997 Orius Corp
Hunt Valley, MD
to July 5, 2005 Data Communications Technician-Test & turn up Technician
6. Installed and repaired data communications lines and equipment for computer
systems, using hand tools and test instruments.
Executed daily operations of Running, connecting and repairing lines in AT&T
central offices.
Reviewed work orders to move, change, install, repair, and remove data
communications equipment, such as modems, cables and wires.
Wrote, designed and produced SMOPS.
Read technical manuals to learn correct settings for equipment.
Was instrumental in wire wrapping.
Measured, cut and installed wires and cables.
Trained and managed up to 15 installers and achieved significant
improvements in their productivity.
Spliced wires and cables, using hand tools and soldering iron.
Trained co-workers in testing Cisco, Alcatel and Fujitsu equipment.
Connected microcomputer and terminal to data communication lines.
Supervised and managed contractors for a staffing firm.
disassembled equipment and inspected and tested wiring to locate and repair
problem.
Supervised 15 employees, scheduled work hours, resolved conflicts, and
determined salaries.
Modified equipment in accordance with user requests.
successfully managed a 5person team upgrading Internet in Northern WV.
Tested communication lines to ensure that specifications were met, using
testing instruments such as voltmeter and data scope.
successfully handled T-BERD 2310 in order to test equipment for AT&T.
Entered commands into computer to test equipment.
Structured and maintained a company vehicle.
Read messages on computer screen to verify that data was being transmitted
between locations according to specifications.
Spearheaded government efforts to provide high speed internet across the
country.
Planned layout and installation of data communications equipment.
Demonstrated use of Test equipment.
Served as supervisor for Verizon, including Tracking and maintaining
equipment.
Education:
2005-2006 Washington State College Marrietta, OH
Technical
• Enrolled in advanced courses in computer technology
• Completed courses for MCSA certification including A+, Network +, Windows
xp pro, Managing and maintaining Microsoft products
1996 Doddridge County High School West Union, WV
Diploma
Additional Training:
7. Trained by ADC to assist AT&T in all aspects of turning up optical equipment to the network
center ONM