The document is a resume for a Quality Management Professional with over 10 years of experience developing, implementing, auditing, and managing quality management systems across various industries. Their experience includes roles as a Project Quality Manager for a $25 billion EPC project and an in-house Corporate Quality Coordinator. The resume highlights educational background and work experience in quality management, engineering, consulting, teaching, and various roles in Canada, Spain, and Cuba.

1. August 7, 2009 www.topkaizen.ca (consulting / independent contractor business )

2. Quotes “ As well as the XX Century was the age of Productivity, the XXI Century will be the age of Quality, Creativity and Innovation” [Juran, 1999] " We are what we repeatedly do. Excellence, therefore, is not an act, but a habit." Aristotle 384BC-322BC

3. I am interested in exploring employment opportunities with your organization. PROFILE Quality Management Professional with 10 years hands-on experience developing, implementing, auditing and managing quality management systems. 5 years serving in a management capacity in charge of various project teams. Industries: EPCM , Education, Food, Production and Services, with outstanding results in terms of cost, quantity, quality, and time. Broad understanding of International, North America and Alberta regulations codes and standards: ABSA, CSA, ANSI, ASME, API, NFPA, FM, OHSAS 18001, PDRI and ISO Standards Uniquely able to combine engineering background, IT expertise and business acumen to successfully translate corporate vision into results.

4. 2008. Writing Business Procedures Course, Mount Royal College 2008. Leadership and Execution Program (LEAP), SNC-Lavalin Inc., CPBU 2008. ISO 9001:2000 Certified Lead Auditor. BSI Course Diploma, certified by International RABQSA. 2007-2008. Maple Leaf Academy: Skills for Employment and Lifelong Learning (SELL); Enhanced English Language Training Program. Calgary, Alberta. Canada. 2000-2002. Masters of Business Administration ( MBA ), University of Havana and European Union, Certified Program. Courses and Thesis Based Master. 1999-2000. Graduate Studies Diploma in Computer Sciences, Faculty of Informatics, University of Cienfuegos, Cuba. 1994-1999. Bachelor of Science in Industrial Engineering, Faculty of Economic and Managerial Sciences. University of Cienfuegos, Cuba. Education & Training

5. SNC-LAVALIN INC., CHEMICAL AND PETROLEUM BUSINESS UNIT Calgary, AB 2008 PROJECT QUALITY MANAGER (Fort Hills EPC; PCOSI; $25 Billions) Aug/2008 – Dec/2008 Developed, implement and maintain the EPC Project Quality Plan. Worked in the implementation of the PCOSI’s Total Loss Management (TLM) philosophy and strategies of all disciplines and groups participating in the project, with SNC – Lavalin’s QMS. Led continual improvement activities and prepared Audit Schedule, Plan, Audit Reports, CAPA, Follow-up meetings. Assisted discipline Leads in development of Discipline Quality Plan. Coordinated External/Internal Client Satisfaction Survey, Lesson Learned, and other Value Practice activities. Increased Squad Check attendance (Documents’ Quality Control) from 59% to 85% after just 2 months on the job, due to the increasing in Quality awareness. Developed a Policy Deployment & KPI dashboard leading to root cause analysis and action plans for improvement while aligning project objectives to client expectations. Reduced the implementation time of audit results. IN – HOUSE CORPORATE QUALITY COORDINATOR Apr/2008 – Aug/2008 Coordinated and conducted meetings with various departments to implement changes to QMS procedures. Developed the Quality Section of Proposals for potential Projects/Clients. Participated in Bid meetings with Potential clients, answering questions regarding the QMS. Redesigned several QMS Procedures, and proposed an Integrated Management System (QEHS). Designed the Expectation / Satisfaction Survey, and “Lesson Learned Survey” for the respective QMS Procedure, as well as the simulation of the results using an Excel spreadsheet. Standardized several Quality activities, increasing QMS efficiency and effectiveness. PROFESSIONAL EXPERIENCE

6. Standardization Toolbox: present & future workers will know how to execute the job

7. Satisfaction Survey example Source: Own

8. Closing the CI Loop Source: Own

9. Led a team of 12 engineers in the development of a comprehensive CAD design of a warehouse and all its components (storage arrangement, dimensions, aisles, fire sprinkler systems, piping hydraulic calculation, etc) using UNE, NFPA and FM standards. Designed software for a major Spanish logistics company resulting in comprehensive, automatic CAD design of warehouse (P&ID, Isometrics, diagrams, 2D / 3D, all automatic), and its Fire Sprinkler System. Realized an increase in sales by 20+% due to successful bids Received Employee of the Year Award for exceptional performance as analyst and Project Manager (2006). Design a Darcy-Weisbach and Hazem-Williams Algorithm for a pipe flow system in a Warehouse (Sprinkler systems). Working Knowledge of Piping design, Warehouse plant layout, and storage arrangement. Environments : WP5.1, Excel, Access, Visio, Corel Draw X3, Word Perfect 12, VB6.0, VS2005(C#), AUTOCAD, RUP, UML Project Manager & Business Analyst 2004 – 2007 Cuba; head office: Madrid-Spain Shitauke Corp. / Dimensia S.A www. shitauke.com A $1M EUR Engineering Logistics Company with 100 employees specialized in providing engineering services related to warehouse design, construction, Management and maintenance.

10. Roof types

11. Roof types

12. Storage Arrangements NFPA, FM

15. VISITOR ASSISTANT PROFESSOR 2002 New Brunswick Community College (NBCC) http://www.nbcc.ca/campus.asp?cid=3&mid=1 Visited several important companies as a Management Specialist, to the accomplishment of his Master of Business Administration Thesis (Alpine / Moosehead Brewery, Irving LUB, Xerox Client Services, dairy products firms). Invited Professor to Atlantic Colleges Committee for Entrepreneurial Development Conference; February 2002 “Atlantic Regional Symposium 2002. Set Your SITES: Skills, Innovation, and Technology in Entrepreneurship”. Prince Edward Island, Canada. Served as interpreter between English and Spanish professors and speakers. Prepared a Business Process Reengineering Course, and delivered Lectures to a Mechanical-Industrial Technology Class (Reengineering, Method Study, Work Sampling, and Statistics) NOTE : presents, memories from Saint John, NB

16. FACULTY MEMBER 1999 – 2007 University of Cienfuegos, Cuba http://www.ucf.edu.cu INFORMATION TECHNOLOGY & MANAGEMENT CONSULTANT Provided management consultant services to various clients located in Cuba. (Energy, Refinery, Automotive shop, Food products, Sugar industry, Restaurants & Hospitality services, Mercedes Benz) Developed a QMS in the core processes (Generation, transmission, distribution), of a $200K+ USD revenues Cuban energy Company, with 900+ employees, and 100K+ customers. Monitored levels of efficiency, reducing the rate of consumption of 250 g / kw to 220 g / kw, achieving annual savings of $ 5M pesos. Improved working methods and created systems to serve in special situations, making the restoration of power networks in maximum 5 hours after the event. Developed Reengineering, Strategic Planning, and Lean & 6 sigma (DMAIC, DFSS) projects to reduce process variation, and Non-Value Added Activities, achieving outstanding results in terms of Time, Cost, Quality, and Quantity, totaling over $500K in savings and Things Gone Wrong (TGW) soft savings. Reduced operating expenses by more than 21%, and claims response time from 30 days to two days.

17. Received the National Award for Scientific Achievements, and several awards in National / international Events. Best Assistant Professor in 3 Categories: Computer Science, Applied Mathematics, and Research. Annually translated lengthy CIDA research reports from Spanish to English. UNIVERSITY ASSISTANT PROFESSOR 1999 – 2007 University of Cienfuegos, Cuba http://www.ucf.edu.cu Prepared and delivered lectures to Undergraduate/Graduate students, and advised on research matters.

18. PROFESSIONAL ASSOCIATIONS Associate Member of APEGGA. Examinee. Member of the Institute of Industrial Engineers. ( http://www.iienet.org/ ). Member of American Society for Quality (ASQ);