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Robert D Kozak
522 Idaho St
Jones,Oklahoma 73049
405 399-9299 Cell 227-3697
rdkozak@tds.net
Objective:
To obtain a positionthat utilizesmydemonstratedcustomer service focus,deadline-meetingskills,
and team buildingleadershipabilitiesthatenable me to consistentlyexceedearningandproject
goals.
Profile:
 Goal Orientated CustomerFocused
 Ethical Articulate
 Team Building AchievementMinded
Work History
Allstate Insurance(02/02/2015-04/21/2015 )
 Interviewedcustomersto determine needsonpropertyand casualty, auto, and life insurance
and made recommendationsto meetthose needs
 Made cold-callsto businesscustomersin orderto presentAllstate products
Jacobi-KellyStaffing(MidlandMortgage) (11-19-2014-12/19/2014)
 Reviewdocumentationand photos, and report informationto vendorsthat enable foreclosed
propertiesto be conveyedback to HUD.
Jacobi-KellyStaffing(MidfirstBank) (10-22-2014-11/03/2014)
 ReviewedLoan Documentationmarking changes to be made on the conversionof MidFirst
from Savings and Loan to National Bank
Jacobi-KellyStaffing (MidFirstBank) (06/23/2014-10/2/2014)
 Data entry in requiredsystemsto process home loans
 Monitoredand distributedemail enablingprocessorsmore time to work on specificfiles.
 Made callsto employers,obtaining informationresultingin the verificationof employment
process for home loans.
 Assistedloan processorto prepare filesfor underwriters.
Adfitech
VerificationsClerk(03/2012-12/20/2013)
 Initiatesphone orinternetcontactwiththirdpartysourcesfor verificationof employmentor
occupancy.
 Locate/obtaininformationfromnumerousInternet sitestoperformpartsof jobfunction.
 Compile information,analyzeandreportfindings accurately
 Summarize recordinformationandmake appropriatecommentary forthe Underwriters
attention.
 Performedthe auditswithahighdegree of accuracy.
AT&T Wireless
CustomerService Rep (07/2011-03/2012)
Insurance Specialist(08/2009-02/2011)
 Interviewedcustomerstodetermine needsonpropertyandcasualty,auto,andlife insurance
and made recommendationstomeetthose needs.
AT&T/SBC/SouthwesternBell
Manager Premis/9-1-1 Database (04/2003-05/2008)
 Managed database applicationsand10 clerksin Oklahomaresponsible forthe timelyupdate
and deliveryof 911 andcorporate databases.
 Coordinatedbetweenemployeesandcustomersinthe conversionprocessof rural addressto
911.
 Achievedelectronicconversionof recordsubmissionsbycountycustomersresultingina
smootherquickermethodof update.
 Organizedaparticipative-management/employee involvementteamresultinginmotivationof
employeestobe more active inthe teams’ decision-makingprocess.
Coach Leader (06/99-04/2003)
 Managed a consumersalesgroupof 15-20 employeesinvolvedinachievingover- the- topsales
resultsinthe ConsumerMarket.
 Trainednewrepresentativeswhile providingcareercounselinganddevelopmentof active
representatives.
Acting Manager Sales(12/98-06/99)
 Trainedinitial service representative schoolsandcoachednew representative enabling
employeestobe successful upongraduation.
Service Representative (08/1993-12/1998)
 Demonstratedproductandsalesknowledge asaservice representative resultinginmeetingand
exceedingrevenue objectives.Ialso assistedmanagersasa back-fill helpingotherrepsand
handlingcomplaintsandadjustmentsresulting inverysatisfiedcustomers.
General Clerk(02/1982-08/1993)
Operator (05/1977-02/1982)
Education: Rose State College
MidwestCity,Ok
UniversityofCentral Oklahoma
Edmond, Ok
Some College CourseworkCompleted
Licenses:
Property & Casualty Insurance
Accident and Health Insurance
Life Insurance
References: Available uponrequest

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Robert D Kozak-Resume 2015

  • 1. Robert D Kozak 522 Idaho St Jones,Oklahoma 73049 405 399-9299 Cell 227-3697 rdkozak@tds.net Objective: To obtain a positionthat utilizesmydemonstratedcustomer service focus,deadline-meetingskills, and team buildingleadershipabilitiesthatenable me to consistentlyexceedearningandproject goals. Profile:  Goal Orientated CustomerFocused  Ethical Articulate  Team Building AchievementMinded Work History Allstate Insurance(02/02/2015-04/21/2015 )  Interviewedcustomersto determine needsonpropertyand casualty, auto, and life insurance and made recommendationsto meetthose needs  Made cold-callsto businesscustomersin orderto presentAllstate products Jacobi-KellyStaffing(MidlandMortgage) (11-19-2014-12/19/2014)  Reviewdocumentationand photos, and report informationto vendorsthat enable foreclosed propertiesto be conveyedback to HUD. Jacobi-KellyStaffing(MidfirstBank) (10-22-2014-11/03/2014)  ReviewedLoan Documentationmarking changes to be made on the conversionof MidFirst from Savings and Loan to National Bank Jacobi-KellyStaffing (MidFirstBank) (06/23/2014-10/2/2014)
  • 2.  Data entry in requiredsystemsto process home loans  Monitoredand distributedemail enablingprocessorsmore time to work on specificfiles.  Made callsto employers,obtaining informationresultingin the verificationof employment process for home loans.  Assistedloan processorto prepare filesfor underwriters. Adfitech VerificationsClerk(03/2012-12/20/2013)  Initiatesphone orinternetcontactwiththirdpartysourcesfor verificationof employmentor occupancy.  Locate/obtaininformationfromnumerousInternet sitestoperformpartsof jobfunction.  Compile information,analyzeandreportfindings accurately  Summarize recordinformationandmake appropriatecommentary forthe Underwriters attention.  Performedthe auditswithahighdegree of accuracy. AT&T Wireless CustomerService Rep (07/2011-03/2012) Insurance Specialist(08/2009-02/2011)  Interviewedcustomerstodetermine needsonpropertyandcasualty,auto,andlife insurance and made recommendationstomeetthose needs. AT&T/SBC/SouthwesternBell Manager Premis/9-1-1 Database (04/2003-05/2008)  Managed database applicationsand10 clerksin Oklahomaresponsible forthe timelyupdate and deliveryof 911 andcorporate databases.  Coordinatedbetweenemployeesandcustomersinthe conversionprocessof rural addressto 911.  Achievedelectronicconversionof recordsubmissionsbycountycustomersresultingina smootherquickermethodof update.  Organizedaparticipative-management/employee involvementteamresultinginmotivationof employeestobe more active inthe teams’ decision-makingprocess. Coach Leader (06/99-04/2003)  Managed a consumersalesgroupof 15-20 employeesinvolvedinachievingover- the- topsales resultsinthe ConsumerMarket.
  • 3.  Trainednewrepresentativeswhile providingcareercounselinganddevelopmentof active representatives. Acting Manager Sales(12/98-06/99)  Trainedinitial service representative schoolsandcoachednew representative enabling employeestobe successful upongraduation. Service Representative (08/1993-12/1998)  Demonstratedproductandsalesknowledge asaservice representative resultinginmeetingand exceedingrevenue objectives.Ialso assistedmanagersasa back-fill helpingotherrepsand handlingcomplaintsandadjustmentsresulting inverysatisfiedcustomers. General Clerk(02/1982-08/1993) Operator (05/1977-02/1982) Education: Rose State College MidwestCity,Ok UniversityofCentral Oklahoma Edmond, Ok Some College CourseworkCompleted Licenses: Property & Casualty Insurance Accident and Health Insurance Life Insurance References: Available uponrequest