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2245 Pearl Street
Dubuque, Iowa 52001
(563) 564-1967
robwflores@email.tg
ROB FLORES
OBJECTIVE To obtain a telephone customer servicework at home position.
SKILLS Proficientwith PCs includingseveral differentversionsof Windows and many
different software packages.
Excellenttelephone customer serviceskills honed by many years of experience
includingTrainingand Supervision.
Excellentcomposition and written communication skills.
WORK SUMMARY SYKES AT HOME, DENVER, COLORADO
Customer ServiceSpecialistfor AT&T – 2014
WOODWARD COMMUNICATIONS, DUBUQUE, IOWA
Customer ServiceRepresentative in Circulation –2003 - 2005
TRC STAFFING, GREENDALE, WISCONSIN
AssistantManager,Call Center,2nd Shift – 2002-2003
BAYMONT INNS RESERVATION CENTER, WAUWATOSA, WISCONSIN
Supervisor and Team Leader – 1996 - 1998
MILES KIMBALL COMPANY, OSHKOSH, WISCONSIN
Evening Call Center Supervisor - 1993
EDUCATION NORTHEAST IOWA COMMUNITY COLLEGE, PEOSTA, IOWA – 2003 - 2006
Completed many courses in two separateComputer Information System programs.
Initiated into Phi Theta Kappa,an academics honor society.
CUBA CITY HIGH SCHOOL, CUBA CITY, WISCONSIN – 1987 - 1990
High Honor Roll.Editor-in-Chief,Cuban Courier.State winner in Forensics.State winner of
several Future Business Leaders of America competitions.

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Rob Flores Resume

  • 1. 2245 Pearl Street Dubuque, Iowa 52001 (563) 564-1967 robwflores@email.tg ROB FLORES OBJECTIVE To obtain a telephone customer servicework at home position. SKILLS Proficientwith PCs includingseveral differentversionsof Windows and many different software packages. Excellenttelephone customer serviceskills honed by many years of experience includingTrainingand Supervision. Excellentcomposition and written communication skills. WORK SUMMARY SYKES AT HOME, DENVER, COLORADO Customer ServiceSpecialistfor AT&T – 2014 WOODWARD COMMUNICATIONS, DUBUQUE, IOWA Customer ServiceRepresentative in Circulation –2003 - 2005 TRC STAFFING, GREENDALE, WISCONSIN AssistantManager,Call Center,2nd Shift – 2002-2003 BAYMONT INNS RESERVATION CENTER, WAUWATOSA, WISCONSIN Supervisor and Team Leader – 1996 - 1998 MILES KIMBALL COMPANY, OSHKOSH, WISCONSIN Evening Call Center Supervisor - 1993 EDUCATION NORTHEAST IOWA COMMUNITY COLLEGE, PEOSTA, IOWA – 2003 - 2006 Completed many courses in two separateComputer Information System programs. Initiated into Phi Theta Kappa,an academics honor society. CUBA CITY HIGH SCHOOL, CUBA CITY, WISCONSIN – 1987 - 1990 High Honor Roll.Editor-in-Chief,Cuban Courier.State winner in Forensics.State winner of several Future Business Leaders of America competitions.