Company overview

1. People + Technology + Knowledge = Power To Complete The Mission
RMR Technology Group
Who We Are
Terrie Rollins
Chief Executive Officer

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
 RMR Technology Group LLC – Who We Are
 NAICS Codes / SBA Certifications / Contract Vehicles
 Service Offerings:
 Workforce Solutions Human Capital Management
 Technology Planning and Transformation
 Organizational Change Management
 Knowledge Management
 Program Leadership
 Case Studies
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Agenda/Discussion Topics

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
RMR Technology Group is an SBA 8a Certified, Multi-State Certified (VA, DC, MD & PA) woman and
minority-owned small business firm providing an all-inclusive range of Workforce Solutions,
Technology Planning and Organizational Change Management to our Public and Private Sector
Clients.
Our PASSION is to help you identify the barriers, bridge the gaps and execute plans that empower
employees to take advantage of enabling technologies and organizational knowledge.
At RMR Technology Group, we BELIEVE that People + Technology + Knowledge = Power to
COMPLETE the MISSION.
Core Competencies
Workforce Solutions Human Capital Management
Technology Planning & Transformation
Organization Change Management
Knowledge Management
Program Leadership
People + Technology + Knowledge = Power To Complete The Mission
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About RMR Technology Group LLC
Linking people with technology and knowledge is our fundamental passion

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
NAICS Codes:
 541512 Computer Systems Design Services
 541513 Computer Facilities Management Services
 541519 Other Computer Related Services
 541611 Administrative Management and General Management Consulting Services
 541612 Human Resources Consulting Services
 541618 Other Management Consulting Services 561110 Office Administrative Services
 611430 Professional and Management Development Training
Federal and State Certifications:
 SBA 8a Federal Certification
 Minority and Woman Owned
 Small Disadvantaged Business SDB
 Women-Owned Small Business WOSB
 Economically Disadvantaged Woman Owned Small Business EDWOSB
 Virginia, DC, Maryland and Pennsylvania DBE & SWaM
Contract Vehicles:
 SeaPort-e -Sub-contractor to Par Government Solutions Prime Award Holder
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NAICS Codes / SBA Certifications / Contract Vehicles

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
The Human Capital Management challenges facing the
public and private sectors are dynamic, decentralized and
unlike any challenge faced in the past including a multi-
generational workforce, culture and engagement, workforce
on demand, knowledge loss, leadership, learning and
employee engagement just to name a few.
RMR’s Human Capital, HR Operating Model and Human
Factors User Experience consulting services are delivered
using its Human Capital Optimization
EcoSystem(HCOE)©. A systematic view that optimizes
human capital as an integral part of technology and
knowledge management.
HCOE is data-driven, outcome-oriented, aligned, and
measurable. It provides clarity and focus on core Human
Capital, Workforce Management and HR Transformation
programs that will improve organizational performance
while meeting budget realities and regulatory compliance.
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Workforce Solutions Human Capital Management

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
RMR has been privy to both successful and poorly implemented
Technology programs. Our consultants have seen negative
impact of technology programs and its effect on people, the
mission and bottom line.
With an understanding of our client’s culture, we know how to
avoid pitfalls and enable the client to synchronize technology,
processes and human capital around the mission.
We address challenges by deploying comprehensive Technology
Transformation Structure to create sustainable operations and
processes that empower organizations to manage complexity and
Navigate rapid change.
Through our proprietary innovative combination of business
oriented communication, collaboration, and analytic solutions, our
solutions align business and technology to the enterprise strategy,
design operating models and manage the spheres of Technology
Design and deployments.
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Technology Planning and Transformation

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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Organizational Change Management
MOBILIZE
PLAN &
Organizational Change Management is designed to solve complex challenges by focusing on interlocking performance
areas: Organization and Business Process Design, Efficiency and Process Management, Strategic & Risk Based
Communications and Learning & Development Solutions. Aided by Employee Engagement and Stakeholder
Management, our solutions positions our clients to achieve and deliver against their current and future focused mission.
We focus on activities that align, transform and sustain people, process, strategy and technology in a
complex, regulated and compliance based public and private sector environment.
Our process includes needs assessments, quick-start program development and evaluation, learning and
development, and executive program support—all focused on issues related to Operational Efficiency and
Mission Alignment.

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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Knowledge is applied information; the creation,
management and utilization of knowledge to
generate agency and business intelligence is a crucial
activity.
RMR robust solutions transform knowledge-enabled
enterprises. Solutions such as digital workforce, HRIS
Data analytics, workforce literacy, knowledge retention
and, federal regulatory knowledge compliance are core
to our Knowledge portfolio.
We offers clients the ability to collect, organize and use
enterprise knowledge to achieve shared intelligence,
improved performance, operational effectiveness and
Process innovation.
As nationally recognized experts, RMR provides adept
guidance on enterprise social media computing, end
User engagement paradigm, collaborative technologies
And knowledge’s role in orchestrating the workflow
of mission critical requirements.
Knowledge Management

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
The track record of effective management,
control and outcome for complex programs
over the past 20 years is less than
favorable. Key reasons include poorly
defined success measures, and failing to
address the human impact of process and
technology initiatives.
The success of any organization or
program depends in large part on the
ability of teams to complete projects which
meet requirements, plan and manage the
human impact, come in on time, and within
budget.
RMR Technology Group utilizes industry
best practices to define and implement
program management methodologies
tailored to our client’s organization and
develop project management standards to
ensure consistent, measurable results.
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Program Leadership

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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DALLAS AREA RAPIDTRANSIT (DART)
The Dallas Area Rapid Transit authority is a transit agency in
Dallas, Texas. It operates buses, light rail, commuter rail, and
high-occupancy vehicle lanes in Dallas and 12 of its suburbs.
BUSINESSCHALLENGE:
DART wanted to conduct a number of consulting engagements in the areas of
Business Process Reengineering, Resource and Staffing Requirements Assessment,
and Organizational Design associated with Human Resource Processes
and Transactions.
RMRTECHNOLOGYGROUPHUMANCAPITALMANAGEMENT
FORDART
Tomeet DART’sbusiness challenge, RMR TechnologyGroup was selected to do
the audit because of its expertise in national Federal and State Department of
Transportation Compliance Requirements. RMR delivers customized Technology
Enablement, Federal Personnel Human Capital Compliance, and Knowledge
Management professional services that drive transformative and sustainable
operational improvements which unleash the power of linking people with
technology and knowledge.
www.rmrtechnologygroup.com
Case Study: Dallas Area Rapid Transit (DART)
Current-State Assessment: The Current-State
Assessment provided an up-to-date snapshot of
DART’s Human Capital (HC) Department, including its
organization structure, staffing levels, compliance with
federal, state and local human capital requirements
and a synthesis of more than 45 stakeholder
interviews. “The HC Department has been
struggling to stay afloat for several
Years. “Everything in HC is broken and
needs to be rebuilt from the ground up
Business Process Mapping Analysis:
The Business Process Mapping Analysis
examined DART’s talent acquisition process
and made recommendations.
The Analysis found that the talent acquisition process
was broken. As one executive noted, we go into
recruitment “dreading” the process.
RMR recommended the talent acquisition process be
re-engineered to achieve dramatic improvementin
quality (securing the best talent), cycle time
(reducing the average position vacancy period),
customer satisfaction (achieving a better candidate
and hiring manager experience) and branding
(establish DART as an employer of choice).
Organization Design: recommendations for
structure and staffing including benchmarking
data for human resources functions from five
similar transit agencies. The organizational
structure was created using a bottoms-up
approach based on HC’s core business
processes and functions and introduced the
concept of “high performing” work-centric
teams
Federal and State Compliance Review: Compliance
Review analyzed adherence to federal, state, and local
human resources-related laws, statutes, rules,
regulations, and guidelines. RMR determined
compliance faced several challenges:
Redesign of employment manuals
Re-engineering talent acquisition
process so that it fully complies with
Federal Transit Administration (FTA)
EEO compliance requirements
Map EEO Policy and Remedial
Action Plan to FTA’s “Equal
Employment Opportunity Guidelines
for Grant Recipients” and update as
appropriate
Improvement Roadmap: Described a portfolio
of improvement projects that follow from the
other analyses conducted during this project. The
implementation timeline for this initial wave is 18
months. A combination of internal and external
resources was recommended to staff these
projects.
RMR SUCCESS FACTOR
Working with the RMR team provided keen insight into DART’s Human Resources Processes and
Transactions. Their excellent HumanCapital Management recommendations enabled our transit agencyto
transform the way we manage people to achieve benefits both in reducing HR costs and in positive behavior
changes that result in operational performance improvements. Also, RMR is an expert in national Federal
and State Department of Transportation Compliance Requirements, which was important to the success of
this project. RMR has provided invaluable service to DART, and their improvement roadmap is incorporated
into our future goals.

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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Client: DHS Head Quarters and HP Data Center Consolidation – Knowledge Management,
Organizational Change and Technology Transformation
Overview Technology
• Institute a culture of knowledge sharing across the agency; imbed Knowledge
Management (KM) as a core component of technology transformation into the
agency’s business processes
• Improve coordination, communication, and collaboration across the agency;
improve customer service and response time across all 22 agency components;
decrease the risk of knowledge loss
• Develop a scalable, easy to administer, KM repository that has the potential to be
extended across the agency components
• MS SharePoint-Global
Portal Development to
include:
• Single Assess
Portals
• Knowledge
Repositories
• AppAuth (single sign
on technology)
• Citrix Technology -
Portal Latency
• EMC Documentum
• Developed & implemented comprehensive KM & Technology transformation
strategy
• Migration planning & execution for MS SharePoint 2010
• Communicate financial information to DC2 direct reports to enhance decision
making
• Realize cost savings and avoidance by deploying new technology designed to
return knowledge sharing, collaboration & retention back to HQ across all 22
agency components
Results and Benefits
Case Study: DHS HQ & HP DC2 Consolidation Program

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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Client: DOT Federal Transit Administration: Organization Development and Managed
Learning Services
Case Study: DOT Federal Transit Administration
RMR TECHNOLOGY GROUP SOLUTIONS FOR FTA
RMR delivers customized Technology, Human Capital, and Knowledge Management
professional services that drive transformative and sustainable operational improvements
which unleash the power of linking people with technology and knowledge.
To address FTA’s challenges, RMR focused on four areas: People – Staff accountability,
workforce alignment, role and responsibility alignment; Process – Need for standard
operating procedures, policies, and guidelines; Strategy – Requirement for an agency-wide
learning and knowledge strategy; and Technology – Enhanced utilization of the Learning
Management Solution and focused SharePoint Portals.
• Comprehensive Learning Needs Assessment: data gathering and analysis, follow-up,
environmental scans, gap analysis, findings and recommendations
• Strategic Training Plan: external and internal audit, SWOT analysis, annual objectives
and policies, document and implementation strategy, organization structure and
infrastructure program.
• Implementation Plan: development of alternatives, final report, client
presentations, implementation roadmap and approved implementation plan
• Program Leadership for FTA Core Mission Critical Processes
Human Capital Management Training Design and Development
Organizational Assessment–HQ and Regional Offices Knowledge Retention Experience and Exchange
Workforce Assessment and Implementation Governance, Accountability and Policy Management
Human Capital, Talent Management and
Organizational Strategic Planning
Performance Management Planning
RMR SUCCESS FACTOR
Within four years, RMR Technology Group has become a key strategic service provider
for the FTA reporting to the senior most levels within the administration. The RMR team
is seen as subject matter experts and recognized as industry leaders within the public
sector community.

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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Client: DOD US Air Force A1X Personnel Services Command- Human Capital, Knowledge
Management, Technology Transformation & Organizational Change Program
Overview Technology
• Effort to modernize and transform the command’s aging personnel services
business processes and supporting applications for Active, Reserve,
National Guard, Retiree and Civilian employees
• Design & deploy solutions to support human capital, knowledge
management, strategic planning, technology and organizational change
transformation program.
• Right Now (RNT)
Technologies:
• CRM
• Analytics
• KM Solutions
• MS SharePoint-Global Portal
Development to include:
• Single Assess Portals
• Knowledge
Repositories
• Helix Technologies:
• Server Solutions
• Data Integrations
• Optimize Total Force personnel service delivery capability to support the
War Fighter with no degradation in service capability.
• Realize cost savings and avoidance by deploying new technology
designed to return personnel authorizations to HQ structure.
• Optimize transition of Government personnelists’ key responsibilities from
transactional to strategic.
• Optimize resource footprint dedicated to personnel services.
Results and Benefits
Case Study: DOD US Air Force A1X Personnel Services Delivery
Transformation Program

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Confidential and ProprietaryPeople + Technology + Knowledge = Power To Complete The Mission
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RMR Technology Group LLC
Contact Us
Terrie Rollins, Chief Executive Officer
RMR Technology Group, LLC
DUNS: 006112657 | CAGE:6VWU8
trollins@rmrtechnologygroup.com
www.rmrtechnologygroup.com
1.703. 346.0631