RMR Technology Group provided organizational development services to the Federal Transit Administration (FTA) to help improve skills and abilities of employees. RMR conducted a comprehensive learning needs assessment, developed a strategic training plan, and created an implementation plan. This included establishing standard operating procedures, accountability policies, and a strategic learning and knowledge plan. RMR is now seen as a key strategic partner and subject matter expert, helping the FTA transform its approach to learning, knowledge management, and training.

1. CASE STUDY
“Linkingpeople
withtechnology
and knowledgeis
our fundamental
passion.”
U.S. DEPARTMENT OF TRANSPORTATION
FEDERAL TRANSIT ADMINISTRATION
The Federal Transit Administration (FTA) provides more than
$9 billion in financial assistance to help communities build,
improve, maintain, and operate public transportation systems.
BUSINESS CHALLENGE:
ORGANIZATIONAL DEVELOPMENT AT FTA
The FTA needed to better leverage organizational learning to achieve itschang-
ing mission. Improvements were necessary to deliver leadership, technical and
professional development training to improve employees’ skills and abilities to
achieve the agency’s mission.
www.rmrtechnologygroup.com

2. RMR TECHNOLOGY GROUP SOLUTIONS FOR THE FTA
RMR Technology Group is providing Sub Contracting support to a nationally recognized
management consulting and professional services firm. RMR delivers customized Human
Capital, Knowledge Management, Training Design, Development and, Organizational
Assessment and Implementation professional services that drive transformative and
sustainable operationalimprovements which unleash the power of linking people with
technology and knowledge.
To address FTA’s challenges, RMR focused on four areas: People – Staff accountability,role
and responsibility alignment; Process – Need for standard operating procedures,
governance and accountability policies, and center of excellence guidelines; Strategy –
Requirement for an agency-wide integrated learning and knowledge strategic plan; and
Technology – Enhanced utilization of the Learning Management Solutionand focused
intranet SharePointPortals.
• Comprehensive Learning Needs Assessment: data gathering and analysis, follow-up,
environmental scans, gap analysis, findings and recommendations
• Strategic Training Plan: external and internal audit, SWOT analysis, annualobjectives
and policies, document and implementation strategy, organization structure and
infrastructure program.
• ImplementationPlan:development of alternatives,finalreport,client
presentations, implementation roadmap and approved implementation plan
• Program Leadership for FTA Learning and Knowledge Management Group
Knowledge Management Strategic Planning Program Executive Leadership
Center Of Excellence Design Business Process Planning for HQ & Regional Offices
Organizational Assessment & Implementation Training Design and Development
Human Capital &Workforce Analysis Strategic
Planning & Implementation
Administration of Evaluation and Feedback Survey
Instruments
RMR SUCCESS FACTOR
RMR Technology Group has become a key strategic service provider reporting to the
senior most levels within the administration. RMR is seen as subject matter experts and
recognized as industry leaders within the public sector community for Knowledge,
Technology and Human Capital Management.
I wanted to extend my appreciation for helping us move so far forward in developing a strategic and
sustainable approach to learning, knowledge management and training development in FTA. Even
more exciting is how we now see a clear synergy between Learning &Development and Knowledge
Management. I truly believe we are about to implement some transformative activities in FTA. The LKM
Grouplooksforwardtoourcontinuedcollaboration!
– Dr. Susan Camarena, Federal Transit Administration Chief Knowledge & LearningOfficer
11710 Plaza America Drive, Suite 2000
Reston, VA 20190
Tel: 703-346-0631
www.rmrtechnologygroup.com