Ravindra Kallianpur is an experienced Enterprise Information Technology Leader with over 28 years of experience leading IT teams and designing and delivering enterprise IT systems and services. He has held Director level positions at several universities, growing IT teams and spearheading strategic planning. He has expertise in needs assessment, solution implementation, and managing vendors and partnerships.
Digitalization of Learning and Knowledge Management on Corporate Djadja Sardjana
Growing importance of knowledge and learning:
- Changing learning models from formal training to coaching, on-the-job learning, to communities… using variety of e-learning and KM tools
- Knowledge Management focus on access to learning resources and collaboration
- Human Resources development learning as a tool for performance improvement decentralising responsibility for learning
focus on formal learning models
Digitalization of Learning and Knowledge Management on Corporate Djadja Sardjana
Growing importance of knowledge and learning:
- Changing learning models from formal training to coaching, on-the-job learning, to communities… using variety of e-learning and KM tools
- Knowledge Management focus on access to learning resources and collaboration
- Human Resources development learning as a tool for performance improvement decentralising responsibility for learning
focus on formal learning models
Common Education Data Standards, Statewide Longitudinal Data Systems, and EDF...AAP PreK-12 Learning Group
Ross Santy of the US Department of Education presented on Common Education Data Standards, Statewide Longitudinal Data Systems, and EDFacts at the Content in Context Metadata Lab on June 4, 2012. This free workshop was presented by the Association of Educational Publishers (AEP) as part of the Learning Resource Metadata Initiative (LRMI).
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...eLearning Papers
Authors: Amaury Daele, Nathalie Deschryver, Dorel Gorga, Manfred Künzel.
This paper addresses the issue of knowledge management and learning within Communities of Practice (CoPs). This issue is particularly challenging at a time of global elearning and implementation and development of CoPs within public or private organisations.
Research in to Practice: Building and implementing learning analytics at TribalLACE Project
Keynote by Chris Ballard, Data Scientist, Tribal, given at the LACE SoLAR Flare event held at The Open University, Milton Keynes, UK on 9 October 2015. #LACEflare
This was a presentation used in a session at ULearn11. For more information on the framework/consultation process, please go to: http://www.vln.school.nz/pg/groups/19837/elearning-planning-framework/
Design Principles for Competence-based Recommender SystemsARISTOTELE
ARISTOTELE presentationat the 6th IEEE International Conference on Digital Ecosystem Technologies - Complex Environment Engineering (IEEE DEST - CEE 2012). Learn more on http://www.aristotele-ip.eu/
Common Education Data Standards, Statewide Longitudinal Data Systems, and EDF...AAP PreK-12 Learning Group
Ross Santy of the US Department of Education presented on Common Education Data Standards, Statewide Longitudinal Data Systems, and EDFacts at the Content in Context Metadata Lab on June 4, 2012. This free workshop was presented by the Association of Educational Publishers (AEP) as part of the Learning Resource Metadata Initiative (LRMI).
Managing Knowledge within Communities of Practice: Analysing Needs and Develo...eLearning Papers
Authors: Amaury Daele, Nathalie Deschryver, Dorel Gorga, Manfred Künzel.
This paper addresses the issue of knowledge management and learning within Communities of Practice (CoPs). This issue is particularly challenging at a time of global elearning and implementation and development of CoPs within public or private organisations.
Research in to Practice: Building and implementing learning analytics at TribalLACE Project
Keynote by Chris Ballard, Data Scientist, Tribal, given at the LACE SoLAR Flare event held at The Open University, Milton Keynes, UK on 9 October 2015. #LACEflare
This was a presentation used in a session at ULearn11. For more information on the framework/consultation process, please go to: http://www.vln.school.nz/pg/groups/19837/elearning-planning-framework/
Design Principles for Competence-based Recommender SystemsARISTOTELE
ARISTOTELE presentationat the 6th IEEE International Conference on Digital Ecosystem Technologies - Complex Environment Engineering (IEEE DEST - CEE 2012). Learn more on http://www.aristotele-ip.eu/
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
The success of implementing technology and dealing business changes across the enterprise has never been more critical to a company’s market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic:
• How Service leaders can best position and leverage knowledge for any technology and business change
• How to best approach planning for your next enterprise technology and business rollout with the end-result in mind
• Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees
• Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests
Similar to rkallianurtopresume5 mod July 6 2015 (20)
Successful Knowledge Management - Lessons Learned From Organizations Who Have...
rkallianurtopresume5 mod July 6 2015
1. RAVINDRA KALLIANPUR
2000 Cherie Drive Phone: 210.602.5754
Hammond, LA 70401 Email: ravikallianpur@gmail.com
Enterprise Information Technology Leader
A top-performing Enterprise Information Technology Leader with an MBA who possesses deep knowledge of and
progressive experience in designing and delivering enterprise IT systems, services, and solutions, and proud to be a
continuous learner. For the past 28 years, has been in increasingly progressive roles encompassing responsibilities for
a broad range and scope of technology services, and privileged to be part of higher education information technology.
Possess a strong background in new start-up organizations and initiatives, user advocacy, systems and services
architecture, design, and deployment. Offer a combination of team building and mentoring, organizational restructuring
and change, and international communications in highly competitive business markets. Feel passionate about team
training and development, regularly sending them state, federal, and third party online training resources.
Areas of Expertise
Build, lead, direct and manage a new IT team (grew the staff from 9 to 24) in a new organization.
Gather, analyze, understand organizational, departmental, individual needs and then implement best fit solutions
by combining and integrating existing solutions with news ones.
Lead, direct, and manage the creation of new technology services to fulfill the needs of an exponentially growing
technology.
Spearhead strategic and tactical planning activities towards design, implementation and management of ever
increasing scope of technology services to campus stakeholders.
Establish and participate in ITS Governance framework.
Participate with campus leadership in strategic planning for all other facets of the institution.
Build and sustain internal and external partnerships and collaborations.
Negotiate, manage, and coordinate with vendors.
Enterprise-wide IT needs assessment, requirements gathering, solution research, evaluation, recommendations,
testing and deployment.
International experience and multi-lingual: English, Hindi, Marathi, Tulu.
Key Skills Assessment
STRATEGIC KEY ACCOUNTS PERFORMANCE – Identification Card System – CBORD CSGold –integrated it to other
unmet or under-met needs such as fully integrating it with library checkout system, bookstore transactions,
copying/scanning/faxing process (CISCO Unified Communications System & Pharos print management system) and the
current Building Management and Access Control system.
MANAGEMENT – Spearhead strategic and tactical planning activities towards design, implementation and management
of ever increasing scope of technology services to campus stakeholders. Multi-lingual: Hindi, Marathi, English
Professional Experience
TEXAS A&M UNIVERSITY, SAN ANTONIO, TX 1/2011 – 2/2014
DIRECTOR, INFORMATION TECHNOLOGY SERVICES
Build, lead, direct and manage a new IT team (grew the staff from 9 to 24) in a new organization.
Gather, analyze, understand organizational, departmental, individual needs and then implement best fit solutions
by combining and integrating existing solutions with news ones.
Lead, direct, and manage the creation of new technology services to fulfill the needs of an exponentially growing
technology.
Spearhead strategic and tactical planning activities towards design, implementation and management of ever
increasing scope of technology services to campus stakeholders.
Establish and participate in ITS Governance framework.
Participate with campus leadership in strategic planning for all other facets of the institution.
Build and sustain internal and external partnerships and collaborations.
Negotiate, manage, and coordinate with vendors.
Enterprise-wide IT needs assessment, requirements gathering, solution research, evaluation, recommendations,
testing and deployment.
2. Ravindra Kallianpur Resume, Page 2
Embark on an effort to quadruple Learning Management System – Blackboard - usage 3-fold by building a support
system for it.
TEXAS A&M UNIVERSITY, DOHA, QATAR 8/2005 – 1/2011
DIRECTOR, USER SERVICES & INSTRUCTIONAL TECHNOLOGY
Department manager recruited to partner with Finance, Supply Chain, and Engineering to enhance customer
relations.
Built a brand new User Services and Instructional Technology team that was responsible for ITS Helpdesk,
Classroom Technology, Instructional Design, Instructional Technology, Audio-Video systems in all spaces.
Lead, directed and managed all efforts and resources towards the effective dissemination of technology training
and support to students, faculty and staff at TAMUQ.
Contributed to the information technology strategic and operational planning process.
Enterprise wide IT needs assessment, requirements gathering, business analysis, solutions research, evaluation,
recommendation, testing and deployment.
Monitored the dynamic technology environment for opportunities to increase effectiveness of technology services
towards the achievement of TAMUQ specific mission and goals.
Directed, motivated, mentored, and managed an international team of skilled consultants and helpdesk personnel.
As an Operations Council member (campus leadership), participated in the discussions on enterprise operational
and strategic issues.
SOUTHEASTERN LOUISIANA UNIVERSITY,HAMMOND, LA 8/2003 – 8/2005
NON-TENURED FACULTY, COLLEGE OF BUSINESS & TECHNOLOGY
Taught for the Computer Science and Management departments - Graduate and undergraduate level Management
and Computer Science courses.
Contributed to the process of curriculum review and development for the Management and Computer Science
Departments.
UNIVERSITY OF LOUISIANA SYSTEM BOARD OF TRUSTEES, BATON ROUGE, LA 7/2002 – 7/2003
CHIEF INFORMATION OFFICER
Provided overall vision, direction, and leadership for the use of information technology at the University of
Louisiana System campuses in conjunction with campus leadership and Chief Information Officers.
Provided a framework for peer coordination and collaboration amongst various UL System campuses for
opportunities relating to Information Technology and to leverage combined purchasing and implementation.
Created collaborative and cooperative initiatives with the Louisiana Board of Regents and other external public
and private entities towards effective and efficient implementation of initiatives and solutions.
Worked and negotiated with vendors of IT solution providers to acquire solutions at the best possible terms for
all campuses.
Fostered opportunities for standardized solutions, cooperative and collaborative ventures amongst the UL System
entities.
LOUISIANA STATE UNIVERSITY OFFICE OF FACILITIES SERVICES, BATONROUGE, LA 4/1999 – 7/2002
MANAGER INFORMATION SYSTEMS
Designed, managed, and maintained new and existing information systems solutions, networking and
collaborative solutions for this service intensive organization.
Worked closely with centralized computing entity on campus as well as other external agencies to achieve
maximum effectiveness in the implementation of infrastructure and solutions.
Analyzed departmental business processes, needs and objectives, evaluated, designed or recommended
acquisition of IT tools.
Created strategic and long-term information technology plan; motivated, mentored, managed, and supervised full
time staff, graduate assistants, and student workers.
SOUTHEASTERN LOUISIANA UNIVERSITY COMPUTING SERVICES, HAMMOND, LA 10/1996 – 4/1999
DIRECTOR, FACULTY PRODUCTIVITY SERVICES
Supportedthe collective andgrowingtechnologyneedsof academic departmentsandfacultyinpursuitof
teachingandresearchobjectives.
Consulted with faculty and academic leadership in seeking and deploying effective and innovative solutions.
Trained faculty and academic staff on hardware and software tools, including the creation of instructional
materials, web pages, presentations, multi-media solutions, and compressed video.
Designed, implemented, and maintained specialized computing lab for exclusive use of the faculty.
3. Ravindra Kallianpur Resume, Page 3
SOUTHEASTERN LOUISIANA UNIVERSITY COMPUTING SERVICES, HAMMOND, LA 07/1987 – 10/1996
USER SERVICES & FACULTY CONSULTANT, COMPUTING SERVICES
Supportedstudents,faculty,andstaff onuse of mainframe aswell aspersonal computerapplications,
hardware,andotherHelpDeskactivities(installation,trouble-shooting,consultations);
Research,evaluation,recommendationandtestingof ITsolultions.
Assistedinthe implementationof Local AreaNetworksandmanagingthem.
Conductedindividualaswell ascollectivetrainingof students,faculty,andstaff, createdandmaintained
supportand trainingmaterials
Analyzedneedsandprocess,researched,evaluatedandrecommendedalternativesandsolutions.
Education & Certifications
Master of Business Administration, Marketing, Southeastern Louisiana University, Hammond, LA
Bachelor of Commerce, Accounting and Economics, University of Mumbai, India
Certificate - Cloudu – Understanding of Cloud Computing
Certificate - SQL Database
Certificate – HTML/CSS & JavaScript
Certificate – SANS/GIAC, relates to Information Security
Additional Distinctions
Presenter:Educause Annual Conference – “Connecting Your Campus with Short Message Service (SMS)”
Presenter: SMS Technology - Gateway Solution – Texas A&M University at Qatar
Presenter: “Role of Louisiana State Government in Securing Cyberspace”
Training: Gartner CIO Academy
Established the Staff Advisory Council – Texas A&M University @ Qatar
Chair of Staff Advisory Council for its first two years
Created the first ITS Strategic Plan – Texas A&M University – San Antonio, TX
Established the ITS Governance Framework - Texas A&M University – San Antonio, TX