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ArrowLink Featured Insights
Risk Culture. At The Heart Of Your Decisions
Risk culture is at the heart of human decisions that govern the
day-to-day activities. When it goes wrong, as in the SocGen rogue
trading scandal in 2008 or the Boeing scandal in 2018 may have
devastating consequences.
Failures such as fraud, compliance or safety breaches, operational disasters,
and over-leveraging have their origin in unique organizational cultures that
allowed particular risks to take root and grow.
ArrowLink Featured Insights
Risk Culture. How Is It Shown?
● The way organization conducts its business, treats
employees, customers and the wider community.
● The extent to which freedom is allowed in decision making
developing new ideas and personal expression
● How power and information flow through its hierarchy
● How employees are committed towards collective objectives
How decisions are taken at all levels.
Organizational culture..
Eats strategy every day
ArrowLink Featured Insights
Risk Culture. Not Respected! (Wells Fargo 2016)
● Wells Fargo employees secretly opened unauthorized
accounts to hit sales targets and receive bonuses
● Bank employees opened over 1.5 million deposit accounts
that may not have been authorized
● Employees submitted applications for 565’443 credit card
and accounts without their customers knowledge or
consent.
5’300 Wells Fargo employees fired. $ 185 million in fines, along with $ 55
million refund to customers.
ArrowLink Featured Insights
Risk Culture. Not Respected! (DaimlerChrylser 2007)
● The Daimler-Chrysler merger was called the ‘merger of
equals’. A few years later it was called the ‘fiasco’.
● The German culture became dominant and employees
satisfaction levels at Chrysler dropped off the map.
● A joke circulating at Chrysler at the time was ‘How do you
pronounce DaimlerChrysler?’... ‘Daimler’ - the ‘Chrysler’ is
silent.
By 2000 major losses were projected and, a year later, layoffs began. In 2007,
Daimler sold Chrysler.
ArrowLink Featured Insights
Risk Culture. Not Respected! (AML False Positives)
We gave a financial institution a three column document for a blind test on
transactions risk rating. We filled the first column with the most
representative types of transactions. In the second column Compliance gave
their risk rating. Finally the third column was filled with the transaction risk
rating, as this is calculated by the system. The results were amazing. In
more than 90% of the cases the system’s rating was different than
Compliance’s appreciation (risk sub-culture issues).
Banks & Financial Institutions waste millions per year.
ArrowLink Featured Insights
Risk Culture. The Risk Onion
The rik culture onion reflects the influences on risk culture,
beginning with the predisposition to risk for the individual.
Risk sub-culture may have an overriding detrimental or positive
affect on what is believed to be the dominant risk culture.
Decision control at the personal level is crucial.
ArrowLink Featured Insights
Risk Culture. The Importance Of Subculture
Within every organization, dynamic subcultures will exist
across business units and teams
Understand who exerts the most influence over risk culture.
This is not always the most senior people in the organization.
ArrowLink Featured Insights
Risk Culture. The Swiss Cheese Model
An effective risk culture and implementation can work to protect
organizations from process failure/neglect.
Risk Based Decision Support will be your ultimate control layer after all
processes and procedures have failed.
Risk Based Decision Support
Your Ultimate Control Layer
ArrowLink Featured Insights
ArrowMiner. Your Ultimate Decision Support Tool
● Implement your organization risk culture
● Document decisions taken at all levels
● Predict decision and check deviations
● Require approvals for risky decisions
Apply the organization’s risk culture and control decisions taken.
ArrowLink Featured Insights
arrowlink.com

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Risk Culture. At The Heart Of Your Decisions

  • 1. ArrowLink Featured Insights Risk Culture. At The Heart Of Your Decisions Risk culture is at the heart of human decisions that govern the day-to-day activities. When it goes wrong, as in the SocGen rogue trading scandal in 2008 or the Boeing scandal in 2018 may have devastating consequences. Failures such as fraud, compliance or safety breaches, operational disasters, and over-leveraging have their origin in unique organizational cultures that allowed particular risks to take root and grow.
  • 2. ArrowLink Featured Insights Risk Culture. How Is It Shown? ● The way organization conducts its business, treats employees, customers and the wider community. ● The extent to which freedom is allowed in decision making developing new ideas and personal expression ● How power and information flow through its hierarchy ● How employees are committed towards collective objectives How decisions are taken at all levels. Organizational culture.. Eats strategy every day
  • 3. ArrowLink Featured Insights Risk Culture. Not Respected! (Wells Fargo 2016) ● Wells Fargo employees secretly opened unauthorized accounts to hit sales targets and receive bonuses ● Bank employees opened over 1.5 million deposit accounts that may not have been authorized ● Employees submitted applications for 565’443 credit card and accounts without their customers knowledge or consent. 5’300 Wells Fargo employees fired. $ 185 million in fines, along with $ 55 million refund to customers.
  • 4. ArrowLink Featured Insights Risk Culture. Not Respected! (DaimlerChrylser 2007) ● The Daimler-Chrysler merger was called the ‘merger of equals’. A few years later it was called the ‘fiasco’. ● The German culture became dominant and employees satisfaction levels at Chrysler dropped off the map. ● A joke circulating at Chrysler at the time was ‘How do you pronounce DaimlerChrysler?’... ‘Daimler’ - the ‘Chrysler’ is silent. By 2000 major losses were projected and, a year later, layoffs began. In 2007, Daimler sold Chrysler.
  • 5. ArrowLink Featured Insights Risk Culture. Not Respected! (AML False Positives) We gave a financial institution a three column document for a blind test on transactions risk rating. We filled the first column with the most representative types of transactions. In the second column Compliance gave their risk rating. Finally the third column was filled with the transaction risk rating, as this is calculated by the system. The results were amazing. In more than 90% of the cases the system’s rating was different than Compliance’s appreciation (risk sub-culture issues). Banks & Financial Institutions waste millions per year.
  • 6. ArrowLink Featured Insights Risk Culture. The Risk Onion The rik culture onion reflects the influences on risk culture, beginning with the predisposition to risk for the individual. Risk sub-culture may have an overriding detrimental or positive affect on what is believed to be the dominant risk culture. Decision control at the personal level is crucial.
  • 7. ArrowLink Featured Insights Risk Culture. The Importance Of Subculture Within every organization, dynamic subcultures will exist across business units and teams Understand who exerts the most influence over risk culture. This is not always the most senior people in the organization.
  • 8. ArrowLink Featured Insights Risk Culture. The Swiss Cheese Model An effective risk culture and implementation can work to protect organizations from process failure/neglect. Risk Based Decision Support will be your ultimate control layer after all processes and procedures have failed. Risk Based Decision Support Your Ultimate Control Layer
  • 9. ArrowLink Featured Insights ArrowMiner. Your Ultimate Decision Support Tool ● Implement your organization risk culture ● Document decisions taken at all levels ● Predict decision and check deviations ● Require approvals for risky decisions Apply the organization’s risk culture and control decisions taken.