Richard Harper has over 15 years of experience in training and development, including developing online training tools and simulations. He currently works as a Training Specialist for Telvista, Inc., where he conducts new hire training, exceeds retention goals, and manages a team of Training Leads. Harper has a Bachelor's degree in Information Technology and volunteers with his church. He has extensive experience developing and implementing training programs across various industries.
Learn the administrative capabilities of Primavera P6 EPPM Administrator in just 1 day.
You’ll leave the course with the confidence to be able to act as an administrator for your Oracle Primavera P6 EPPM environment. We have created a course that focuses on the practical features you will use day-to-day – without any of the distracting extras.
Learn about the advanced features of Primavera P6 Professional in this hands-on class.
Primavera P6 Professional can do so much. Extend your knowledge of what it can do and take your knowledge to the next level.
Learn the administrative capabilities of Primavera P6 EPPM Administrator in just 1 day.
You’ll leave the course with the confidence to be able to act as an administrator for your Oracle Primavera P6 EPPM environment. We have created a course that focuses on the practical features you will use day-to-day – without any of the distracting extras.
Learn about the advanced features of Primavera P6 Professional in this hands-on class.
Primavera P6 Professional can do so much. Extend your knowledge of what it can do and take your knowledge to the next level.
This presentation provides an overview of the eligibility criteria, application process, and tips to develop experience summaries for PMI-PgMP certification exam.
Program Management Professional (PgMP)(r) Certification Preparation ProgramManuel Larran
Program Management is maturing as a standardized way of working.
In consequence, the popularity and demand for the PgMP® certification is on the increase.
This course provides you with the knowledge and self-confidence to prepare for, and do well on the PgMP® certification exam.
PgMP Course Training Material Slides PowerPoint PresentationOsama Zarzour
This is an introduction to PMI PgMP Program Management Professional Certificate, offered by Project Management Institute, Includin information about PgMP Exam, PgMP Preparation Course, PgMP Certification and Fees. With Option to get the full training material by checking the path as follow:
https://bit.ly/2YADgPe
share my experience and lesson learnt preparing and passing PgMP certification (PMI program management certification) , in order to support aspirants and develop program management.
Since April 2016, with my business partner Harish, we also propose to accompany aspirants on their PgMP journey : http://achievup.com/pgmp-certification-preparation-online-coaching/
The NAF Student Certification Assessment System: Benefits for Students and Te...NAFCareerAcads
This session provides an overview of the student certification assessment with a special focus on the components that strengthen and assess work-based learning: the culminating project assessment and the internship assessment. Presenters will discuss how NAF supports academies in getting the most out the assessment system. The session includes input from early adopters.
The next step after Project Management Professional (PMP®) Certification, the PgMP® credential from PMI® addresses the community of professionals who are
responsible for the coordinated management of multiple projects that are in alignment with organizational objectives. They are required to direct and manage
complex activities that may span functions, organizations, cultures and geographies.
In this talk presented at the Collaborate14 conference, learn 10 tactics to help you rollout a cost and schedule integrated solution for Primavera P6 -....spoiler....it's all about the users!
This presentation provides an overview of the eligibility criteria, application process, and tips to develop experience summaries for PMI-PgMP certification exam.
Program Management Professional (PgMP)(r) Certification Preparation ProgramManuel Larran
Program Management is maturing as a standardized way of working.
In consequence, the popularity and demand for the PgMP® certification is on the increase.
This course provides you with the knowledge and self-confidence to prepare for, and do well on the PgMP® certification exam.
PgMP Course Training Material Slides PowerPoint PresentationOsama Zarzour
This is an introduction to PMI PgMP Program Management Professional Certificate, offered by Project Management Institute, Includin information about PgMP Exam, PgMP Preparation Course, PgMP Certification and Fees. With Option to get the full training material by checking the path as follow:
https://bit.ly/2YADgPe
share my experience and lesson learnt preparing and passing PgMP certification (PMI program management certification) , in order to support aspirants and develop program management.
Since April 2016, with my business partner Harish, we also propose to accompany aspirants on their PgMP journey : http://achievup.com/pgmp-certification-preparation-online-coaching/
The NAF Student Certification Assessment System: Benefits for Students and Te...NAFCareerAcads
This session provides an overview of the student certification assessment with a special focus on the components that strengthen and assess work-based learning: the culminating project assessment and the internship assessment. Presenters will discuss how NAF supports academies in getting the most out the assessment system. The session includes input from early adopters.
The next step after Project Management Professional (PMP®) Certification, the PgMP® credential from PMI® addresses the community of professionals who are
responsible for the coordinated management of multiple projects that are in alignment with organizational objectives. They are required to direct and manage
complex activities that may span functions, organizations, cultures and geographies.
In this talk presented at the Collaborate14 conference, learn 10 tactics to help you rollout a cost and schedule integrated solution for Primavera P6 -....spoiler....it's all about the users!
I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
Management, Quality & Governance, Client Relationship Management, & Strategic Development.
Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
Client-oriented, collaborative project leader in information governance and records management retention. A oneman
solutions analyst building successful client relationships by protecting on-site and off-site data assets through
expertise in strategic communications, support content development, end-user education, and vendor management.
Sr. Learning and Development Specialist (e-Learning Developer) 20+years of proven success in:
Training Design & Facilitation Articulate Storyline e-learning authoring tool
Training Needs Assessment-ADDIE New Hire Orientation on-boarding
Train the Trainer Development Coordinate outside vendors for in-house trainings
Safety, OSHA, Haz/com Ergonomics
LMS:Skillsoft, Halogen, Taleo System Visual Communications Company-wide TV’s
Training Records Management
FDA, , QSR, cGMP, ISO, CAPA Training Management Training Analyst
Captivate e-learning authoring tool Human Resources Training Manager
1. Richard Harper
Anna, TX 75409
Cell 469.288.3460 Website: http://richardalanharper.com Email: rick.harper@outlook.com
Training and Development Specialist
Ability to quickly analyze, develop and implement solutions while building positive relationships that
lead to team achievements. Comprehensive experience in training new hire classes for customer
service and technical support; administration and implementation of continuous training;
development of web based training tools; development of simulators and emulators using Captivate,
Flash, Illustrator, and Dreamweaver; design, development, and implementation of learning programs
including learning timeline and course measurements and evaluation. Key areas of responsibility
include team lead on development and implementation process.
Soft Skills:
Supervisory and management experience Evaluation and enhancement of course content
Classroom and distance learning delivery Evaluation and enhancement of testing procedures
Technical Skills:
Adobe CC, Adobe Captivate, MS Office Professional, MySQL, HTML, JavaScript, Flash, ActionScript, Articulate
EDUCATION
Colorado Technical University
Bachelor of Science Information Technology Graduating Dec. 2015
156 Hours Completed - 3.97 GPA
Dean's List, Chancellor's List
Coursework: IT, Project Management, Ethics, Behavioral Sciences
VOLUNTEER WORK
Cottonwood Creek Baptist Church Allen, TX.
Computer Graphics- Worship and Arts Tech Team
Vacation Bible School
Fun with the Son (Distribution of School Supplies)
Association Membership
Association for Talent Development
PROFESSIONAL EXPERIENCE
TELVISTA, INC. Dallas, TX.
Training Specialist 2012 – Present
Conduct new hire training classes for Verizon contract
Exceeded 2014 retention goal
Agents exceeded in 4 of 6 KPI 2014 goals
Supervisor to Training Leads
Manage and develop Training Leads to achieve their training certifications
Direct and supervise their contribution to team goals
Leads exceeded retention goals for classes they facilitated
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2. Training Specialist- continued
Provided support to team and manager on significant process improvements, activities and implementations
including:
Reporting team metrics
Weekly team scheduling
Supervisor on Duty, covering client and internal calls during manager’s PTO
Facilitating client required training for new hire and floor associates; spearheading administration and tracking to
completion
Development of and implementation of Class Ranking System
Development and implementation of new web based testing process, which improved efficiencies to compensate
for reduction in training staff headcount, while increasing the amount of content covered by Verizon FiOS
students
Developed tool simulators, job aids for new processes, and SharePoint knowledgebase site for new contract
Cottonwood Creek Baptist Church Allen, TX
Facilities 2011 – 2012
Supported Church Staff
Building Security
Event Set-Up
Light Maintenance
Hatton Security, Greeley, CO
Division Manager 2005 – 2010
Responsible for overall success of Electronic Systems Division
Developed department, hired personnel, trained personnel, led process and tools implementation; reported
results and initiated process improvements
Developed marketing strategies
Evaluated and purchased equipment, tools, and inventory
Assembled and tested Windows XP, Vista and Windows 7 PC based DVR systems for CCTV systems
Installed, programmed, and tested software for card access systems
Real Horse Productions, Colorado Springs, CO
Sole Proprietor 1990 - 2005
Managed company training horses and people in horseback riding skills.
Worked closely with clients in training and development
Conducted horsemanship clinics
Performed in local and national competitions
Produced an internationally distributed video, “Relationship Based Horsemanship”
Developed and maintained a horse-training website that was ranked number 1 by search engines
Authored a series of published articles and had articles posted on websites internationally
Lectured at Colorado Association of Certified Veterinary Technicians state convention and Certified Horsemanship
Association's national convention
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