This document is a CV for Richard Chisnell, a general manager with over 15 years of experience managing bars, pubs, and restaurants. He has a proven track record of exceeding financial targets, developing high-performing teams, and capitalizing on business opportunities. His most recent role was as the general manager for Rooftop Gardens Bar and Restaurant in Norwich, where he oversaw the successful launch and growth of the business. Richard possesses strong leadership skills and expertise in areas such as financial management, staff recruitment and training, marketing, and facilities management.

1. Flat 2 Kimberley hall
Kimberley
Norfolk
NR18 0RT
07538023331
richard1510@live.co.uk
Richard Chisnell General Manager
An influential leader with many years’ experience managing profitable bars, pubs and restaurants,
developing high- performing teams of people to deliver exceptional service and quality food & drink
to customers. Possesses a wealth of industry expertise and a proven aptitude for perceiving and
capitalizing on business opportunities. Able to meet and exceed all set targets whilst maintaining a
positive working environment and tackling difficult situations with a sense of humor and a positive
attitude. A dedicated team player whose business acumen and strong leadership will be invaluable
to any establishment.
>> KEY SKILLS & EXPERTISE
  Strong leadership qualities
  Identifies and acts on business opportunities
  Skilled communicator and motivator
>> PROFESSIONAL EXPERIENCE
General manager:2016 – Present
Rooftop Gardens Bar and Restaurant
Key Responsibilities & Accomplishments
Brought onboard to design and open the first Rooftop Restaurant in Norwich. Chose how the layout of the
restaurant and bar would fully impact takings and customer service. Designed the drinks and Wine
menu. Hired and trained all staff to a high level. Gave Directors projections on takings, GPs and costs.
Successfully launched the Restaurant with a VIP night inviting all the local press and business people
of Norwich. Set up all social media including the most watched video on “Mustard TV” Exceeded
takings week on week. Currently organizing Christmas bookings and new years’ eve party.

2. General Manager: 2015 – 2016
Northern Star Ventures – House of Tiago, Norwich
Key Responsibilities & Accomplishments
Successfully opened new House of Tiago 90-seat restaurant, with takings of £30k a week, 1:3 wet to
dry sales ratio, and a 20% staff cost. Achieved a 5-star hygiene rating.
Recruited all restaurant staff including bar, floor and kitchen teams. Contributed to the design
process for restaurant concept and menus. Assisted with the development of staff training
programme. Created Christmas menu and new drinks menu. Full responsibility for building
finances, wages, stock ordering, GPs, and promotions. Overseeing staff training and development
for new and existing team members. Updating the website and using Touch Office & Quad Net
programs for all bookings and figures. Reporting to shareholders on a weekly basis with sales
figures and KPIs.
General Manager: 2015 – 2016
Northern Star Ventures – Mr. Postles Apothecary, Norwich
Key Responsibilities & Accomplishments
Taking £20k a week at a 150-capacity venue, with a 30:70 wet to dry sales ratio. Recruited all staff
for new business including chefs, floor team and bar staff. Helped to design the bar and organized
alcohol menu including wines, beers and spirits. Trained staff in cocktails, floor management, and
company codes of practice. Managed staff contracts and rotas. Key-holder and full-time manager
of bar and restaurant. Responsible for stock takes, cashing up, and ordering. Full control of P/L
accounts including wage% and stock GP.
Bar & Restaurant Manager: 2010 – 2014
Osea Leisure Park, Maldon, Essex
Key Responsibilities & Accomplishments
Cooked carvery every Sunday for 120+ customers. Oversawthe day-to-day running of the bar and
restaurant, including cashing up, stock
management and ordering, cellar management, line cleaning, opening/securing of premises,and
handling any out-of-hours issues. Arranged events, entertainments, theme nights, promotional
activities, and private functions. Met and exceeded targets, notably surpassing 2012 target by £25k
within 8 months.

3. Recruited and managed all staff. 
Managed annual budgets, successfully reducing staffing costs by 20% in 2012, with no impact on
the quality of service provided to customers. 
Developed restaurant menu, sourced local produce and operated as Head Chef. 
Responsible for facilities management, ensuring premises were well maintained. 
Ran advertising campaigns in the local area.

Owner & Manager: 2008 – 2009 
Mike’s Bar, Norwich
Key Responsibilities & Accomplishments
Day-to-day running of the bar, including cashing up, stock management, ordering, cellar
management, line cleaning, opening and closing of business.
Full responsibility for all accounts, business rates and utility bills. Developed and launched new
cocktails. Recruited and managed a team of staff. Managed budgets and successfully doubled
gross turnover on Friday & Saturday nights from
£2000 to £4000 a night. Advertised and promoted offers in local media. Built relationships with
nightclubs in the area to pool customers and offer discounts. Sourced and created wine menus from
local wine specialists. Introduced successful student nights, offering discounts on drinks.
Pub Manager: 2006 – 2008
The Railway Tavern, Coltishall, Norfolk
Key Responsibilities & Accomplishments
Day-to-day running of the bar, including cashing up, cellar management, line cleaning, opening and
closing of the business.
Sourced from local breweries to create a leading local real ale pub. Set up and managed annual
beer and music festivals for consecutive years. Developed paddock into an outdoor bar, with live
music. Organised drink promotion night.

4. >> ADDITIONAL ACHIEVEMENTS
  Named “Best Bakery in England” out of 200+ bakeries whilst
working as Bakery Manager at Sainsbury’s Longwater, Norwich.
  Set up and ran popular Ghost and Horror Walks around Norwich
City Centre between 1999 and 2007, attracting 100+ people a night during peak
times. Won “Best Float” for 3 consecutive years at Lord Mayor’s Procession, and
released a book of Norwich Ghost Stories in 2005.
  Set up and ran a 3-day music and beer festival at a family pub in
Coltishall between 2006 and 2012, serving over 40 beers at 10 different catering
spots. Enlisted 20 live bands and served 5000 people during the event.