What you'll learn:
1. Amazon is Coming.. What can you do to ensure your pharmacy is ready?
2. Why should you listen more closely to your next patient?
3. What is the Last Mile of Manufacturing and Why will it affect my pharmacy in the future?
The document discusses re-inventing the in-store shopping experience through a disruptive mobile app model. The app is optimized for small screens and uses microcontent, a community of experts, and game mechanics to drive engagement. It allows users to get personalized recommendations on any product in any store. Early data shows strong user engagement with the app. The document argues this new model presents opportunities for retailers, brands, and publishers to better connect with shoppers in physical stores.
- Macy's has been in business since 1858 and offers a wide selection of discounted merchandise, but is losing customer loyalty due to poor service.
- Opportunities exist to shift perceptions of Macy's from just sales to promoting confidence, but competitors offer better experiences through service and store layout.
- Macy's aims to reintroduce its brand for 21st century shopping without losing its sales identity, through improved service and updated visual displays.
Retailing involves activities used to sell products or services to consumers for personal use. Key aspects of retailing include selecting store locations, sourcing and buying merchandise, store management, and building customer relationships. Successful retailers understand customer interests, apply technology to improve operations, and provide good service. Major retailers worldwide include Walmart, Amazon, Tesco, and Carrefour. India is also a major retail market, though smaller than markets like the US and China.
Amazon started as an online book retailer in 1994 and has since expanded into many other product categories and business models. It is now the largest online retailer in the world. Amazon pioneered features like 1-Click shopping and customer reviews. In addition to direct online retail, Amazon generates revenue through marketplace seller fees, web services, advertising, and its Amazon Prime subscription service. Looking to the future, Amazon continues to innovate new business models and services like Kindle, Amazon Affiliates, and cloud computing through AWS to drive growth.
Amazon has used three digital engines to reshape and dominate retail:
1) Limitless inventory through expanding from books to 16 categories using its supply chain and acquisition strategies.
2) Customer care on steroids through innovative customer service, using data and feedback to continuously improve the customer experience.
3) High margins and lowest prices through its focus on customers, frugality, and innovations that make e-commerce more convenient.
Walmart is the largest private employer founded in 1962 by Sam Walton. It is headquartered in Bentonville, Arkansas. Walmart pioneered the supercenter concept in 1988 and has expanded globally. It aims to save people money through low prices so they can live better. Walmart uses technology and its massive scale to achieve supply chain efficiency and cost leadership. It faces challenges from competition and negative publicity around its labor and environmental practices.
Ecommerce disruptive trends and new business modelsMichal Kreczmar
Disruptive innovation in media and ecommerce landscape -what are the agents of change. Detailed examples of new digital business models for media and retail. Business model generation secret formulas.
The document discusses key aspects of defining a business value proposition and identifying customer segments. It begins by listing value proposition and customer segments as important building blocks. It then provides guidance on specifying the value proposition by determining what products or services are being offered and how they solve customer problems. It also discusses discovering the minimum viable product and testing it with customers. Finally, it covers identifying the types of customers being served, what jobs or needs they want addressed, and how to understand their decision-making processes.
The document discusses re-inventing the in-store shopping experience through a disruptive mobile app model. The app is optimized for small screens and uses microcontent, a community of experts, and game mechanics to drive engagement. It allows users to get personalized recommendations on any product in any store. Early data shows strong user engagement with the app. The document argues this new model presents opportunities for retailers, brands, and publishers to better connect with shoppers in physical stores.
- Macy's has been in business since 1858 and offers a wide selection of discounted merchandise, but is losing customer loyalty due to poor service.
- Opportunities exist to shift perceptions of Macy's from just sales to promoting confidence, but competitors offer better experiences through service and store layout.
- Macy's aims to reintroduce its brand for 21st century shopping without losing its sales identity, through improved service and updated visual displays.
Retailing involves activities used to sell products or services to consumers for personal use. Key aspects of retailing include selecting store locations, sourcing and buying merchandise, store management, and building customer relationships. Successful retailers understand customer interests, apply technology to improve operations, and provide good service. Major retailers worldwide include Walmart, Amazon, Tesco, and Carrefour. India is also a major retail market, though smaller than markets like the US and China.
Amazon started as an online book retailer in 1994 and has since expanded into many other product categories and business models. It is now the largest online retailer in the world. Amazon pioneered features like 1-Click shopping and customer reviews. In addition to direct online retail, Amazon generates revenue through marketplace seller fees, web services, advertising, and its Amazon Prime subscription service. Looking to the future, Amazon continues to innovate new business models and services like Kindle, Amazon Affiliates, and cloud computing through AWS to drive growth.
Amazon has used three digital engines to reshape and dominate retail:
1) Limitless inventory through expanding from books to 16 categories using its supply chain and acquisition strategies.
2) Customer care on steroids through innovative customer service, using data and feedback to continuously improve the customer experience.
3) High margins and lowest prices through its focus on customers, frugality, and innovations that make e-commerce more convenient.
Walmart is the largest private employer founded in 1962 by Sam Walton. It is headquartered in Bentonville, Arkansas. Walmart pioneered the supercenter concept in 1988 and has expanded globally. It aims to save people money through low prices so they can live better. Walmart uses technology and its massive scale to achieve supply chain efficiency and cost leadership. It faces challenges from competition and negative publicity around its labor and environmental practices.
Ecommerce disruptive trends and new business modelsMichal Kreczmar
Disruptive innovation in media and ecommerce landscape -what are the agents of change. Detailed examples of new digital business models for media and retail. Business model generation secret formulas.
The document discusses key aspects of defining a business value proposition and identifying customer segments. It begins by listing value proposition and customer segments as important building blocks. It then provides guidance on specifying the value proposition by determining what products or services are being offered and how they solve customer problems. It also discusses discovering the minimum viable product and testing it with customers. Finally, it covers identifying the types of customers being served, what jobs or needs they want addressed, and how to understand their decision-making processes.
Group members: Ngo Thi Xuan Uyen, Tran Hong Dao, Le Hoang Phuong Anh, Vo Tung Thien An, Nguyen Phan Dang, Huynh Thanh Nguyen.
Walmart was founded in 1962 in Rogers, Arkansas and is now a multinational retail corporation with over 11,000 stores in 28 countries. Its operations are organized into three divisions: Walmart U.S, Sam’s Club, and Walmart International. Walmart's mission is to provide quality products and services at low prices to customers while being a market leader. Its culture and values include customer service, respect, integrity, and excellence.
This document discusses the challenges hardware startups face when scaling production and distribution to retailers. It warns against premature scaling, as this is a common cause of startup failure. It recommends starting with online direct sales and specialty retailers to test the product before approaching big box stores. The document also stresses the importance of cash flow - factories expect to be paid upon delivery while retailers pay the startup last. Crossing this "retail chasm" requires careful financial planning to fund inventory and cover costs until payments are received from retailers.
Nordstrom is a fashion specialty retailer operating 292 stores across the US and Canada. The analyst recommends holding Nordstrom stock with a 12-month target price of $81.32. While Nordstrom is growing through new store openings and acquisitions like Trunk Club, its use of costly equity financing is decreasing shareholder value according to various valuation models. Revenue growth has slowed in recent years but is expected to reaccelerate to 7-9% annually due to Nordstrom's expansion plans. The stock price is expected to remain flat unless Nordstrom incorporates more debt financing to lower its cost of capital.
Method Marks' online sales have been declining dramatically despite increasing advertising expenditures. They believe partnering with Amazon will allow them to reach more shoppers and solve this issue. The document discusses Method Marks' history and plans for expansion. It also outlines Amazon's history as an online retailer, their policies for third-party sellers, and the process for becoming an Amazon seller. A SWOT analysis is presented, concluding that selling on Amazon will solve the problem of plummeting online sales by exposing the company to more customers.
How to understand how design and business fit together (and don't). Understanding how a market changes everything about how you design.
From my General Assembly User Experience Class Series
Boxed is an online bulk wholesaler looking to increase its market share. It competes with Amazon, Costco, Sams Club and Walmart. Boxed's target audience includes millennials and families. The document proposes a marketing strategy for Boxed including running social media contests to engage customers, content marketing, guerrilla marketing with free shipping coupons, and utilizing social media analytics tools to measure performance. The proposed budget is $250,000 to be spent over 12 months on advertising, website development, contests and other initiatives.
Understanding User Experience Design & Why It MattersChristina Wodtke
This document provides an overview of user experience design. It begins with a slide introducing the topic and defining user experience as encompassing all aspects of a customer's interaction with a company, its services, and products. It then discusses several user experience thought leaders including Don Norman and Jesse James Garrett. Norman describes user experience as meeting customer needs without fuss while Garrett defines it as designing anything with human experience and engagement as explicit goals. The document emphasizes that user experience requires a seamless merging of multiple disciplines. It also notes that startups are seeking generalist user experience professionals who can fill multiple roles. Overall, the document introduces key concepts in user experience design and thought leaders in the field while emphasizing the cross-disciplinary nature of creating
Walmart is an American multinational retail corporation founded in 1962 by Sam Walton in Rogers, Arkansas. It operates hypermarkets, discount department stores, and grocery stores, and is the largest company in the world by revenue. Walmart aims to offer customers low prices, a wide selection of goods, and convenient shopping experiences. It operates over 11,000 stores across 27 countries, employing over 2 million people.
Hybrid Selling in an ecommerce world for promotional product companiesDale Denham
Customer shopping expectations are racing ahead at light speed. We are at the point where buying online is often simpler and preferred over talking with a person. When that happens, new value is created, and a new buying preferences are formed. In this session, you will learn how to leverage your relationships, while participating in the burgeoning online channel. A great web experience enhances customer relationships – and drives more sales. You will leave with actionable information to help you create your own strategy for hybrid selling.
Amazon is an American e-commerce company founded in 1995 by Jeff Bezos. It is now the world's largest online retailer. Amazon's objective is to be the world's most customer-centric company. The company operates in 4 continents with over 200 million customers worldwide. Amazon's core strategy is cost leadership through cutting costs via various measures. The company faces competition from other online retailers like Walmart and eBay but maintains competitive advantages through its large product selection, low prices, and customer service.
Walmart is an American multinational retail corporation that operates chains of hypermarkets, discount department stores, and grocery stores. Sam Walton founded the first Walmart store in Rogers, Arkansas in 1962. Walmart is now the world's largest company by revenue and the largest private employer in the world. It operates through three main segments: Walmart US, Walmart International, and Sam's Club. Key competitors include Target, Dollar General, Tesco, Metro AG, and Amazon. Walmart uses a variety of marketing strategies to offer low prices on a wide range of products and services.
Walmart is an American multinational retail corporation that operates chains of hypermarkets, discount department stores, and grocery stores. Sam Walton founded the first Walmart store in Rogers, Arkansas in 1962. Walmart is now the world's largest company by revenue and the largest private employer in the world. It operates through three main segments: Walmart US, Walmart International, and Sam's Club. Key competitors include Target, Dollar General, Tesco, Metro AG, and Amazon. Walmart uses a variety of marketing strategies to offer low prices on a wide range of products and services.
This document discusses key concepts in retailing. It defines marketing and retailing, and explains that retailing involves the final activities to place goods and services into the hands of consumers. Retailers are categorized based on factors like number of outlets, margins, location, and size. E-tailing, price competition, demographic shifts, and store size are major forces driving change in retailing. A career in retailing requires skills in many business areas. The study of retailing can take analytical, creative, or two-pronged approaches.
Cosmetics, baby gear, caskets, and socks are among the physical goods categories ripe for e-commerce led disruption.
Source: https://www.cbinsights.com/blog/category-killer-ecommerce-startups/
E-commerce refers to the buying and selling of goods and services online. The document provides a brief history of e-commerce beginning in 1979 and highlights some key events and companies in the development of e-commerce through the 1990s and 2000s. It then discusses different models of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it covers important aspects of running an e-commerce business like payment systems, logistics, legal issues, and customer types.
This document discusses segmentation in supply chain management and provides recommendations for improving Amazon's supply chain operations in Europe. It summarizes that Amazon has expanded from an online bookstore to selling a wide variety of products worldwide through extensive warehousing and delivery networks. However, its European operations have some inefficiencies like repetitive inventory, higher prices, and unreliable cross-border logistics. The document recommends that Amazon adopt a centralized European operations management structure along with strategies like strategic order fulfillment and inventory distribution to reduce costs, managing shipping costs more effectively, and exploring offline retail options.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and delivery infrastructure that allow it to offer fast delivery to customers. It also discusses Amazon's strategies like Fulfillment by Amazon that help third-party sellers.
3. The summary highlights Amazon's hybrid logistics model and how it aims to continuously improve its supply chain operations through technologies and process optimizations to reduce costs and satisfy customers.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and delivery infrastructure that allow it to offer fast delivery to customers. It also discusses Amazon's strategies like Fulfillment by Amazon that help third-party sellers.
3. The summary highlights Amazon's hybrid logistics model and how it aims to continuously improve its supply chain operations through technologies and process optimizations to reduce costs and satisfy customers.
Walmart was founded in 1962 and grew to 3,800 stores by 2005 under Sam Walton's vision of saving people money so they can live better. However, Walmart has faced lawsuits over environmental violations, child labor, and poor working conditions. While Walmart remains the dominant retailer in the US through its various store formats and Sam's Club, it faces strong competition from Amazon, Target, and Costco. Walmart can leverage its scale and supply chain to remain competitive through international expansion and improving its online presence and customer/community relationships.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and partnerships with couriers for delivery, as well as programs like Fulfillment by Amazon that allow third-party sellers to store and ship products.
3. Amazon aims to provide customers with fast delivery of a wide selection of products through continuous improvements to its hybrid logistics model and use of technologies like machine learning and data analytics.
Memorable Pharmacist Practice: Engaging with the Hyper-informed and Hyper-Con...Robert Sztar
Presented at PSA17: Leading Pharmacy Innovation
Take home message:
This presentation will enhance my ability to assist patients in understanding how to utilise digital healthcare resources to
to ensure they are not misinformed.
Presentation Overview:
The internet has allowed for a greater dissemination of information, both evidence based and not. All of this information is readily available to the general public, many of which are unaware of how to evaluate the authenticity of the information. ‘Dr. Google” is a common term used to describe those who use the internet to diagnose their symptoms prior to or in replacement of professional advice and diagnosis from a healthcare professional.
Pharmacists today are constantly faced with the challenge of a cohort of patients who come into the pharmacy equipped with the information they have read online. This session aims to assist pharmacists in how to engage with these hyper-informed and hyper-connected consumers. How can we as pharmacists use this knowledge of the ‘connected’ consumer journey pre and post pharmacy visit to provide enhanced patient centred care? What role can pharmacists play to educate patients in how to seek out valid evidence based information from reputable source using the patient's desire to be informed as a driver and motivator to find the correct information.
Learning objectives:
After completing this activity, pharmacists should be able to:
- Discuss how understanding the ‘connected’ consumer journey can enhance patient centred care
- Describe the role of a pharmacist in educating patients on how to determine validity of information they find on line and from other sources
- Explain how pharmacists can assist patients in addressing misinformation, especially misinformation about safety reports
Discuss the available health information resources that are available for patients to use.
Pharmacy in the 21st century - Capitalising on Technology - PSA16Robert Sztar
It all begins with an open mind and the ability to question everything we thought we knew about pharmacy workflow, patient engagement in the digital era, and the tidal wave of smart technology aiding and automating our pharmacy practice.
More Related Content
Similar to Retail, eCommerce, and Payments for Pharmacy @ Seamless 2017
Group members: Ngo Thi Xuan Uyen, Tran Hong Dao, Le Hoang Phuong Anh, Vo Tung Thien An, Nguyen Phan Dang, Huynh Thanh Nguyen.
Walmart was founded in 1962 in Rogers, Arkansas and is now a multinational retail corporation with over 11,000 stores in 28 countries. Its operations are organized into three divisions: Walmart U.S, Sam’s Club, and Walmart International. Walmart's mission is to provide quality products and services at low prices to customers while being a market leader. Its culture and values include customer service, respect, integrity, and excellence.
This document discusses the challenges hardware startups face when scaling production and distribution to retailers. It warns against premature scaling, as this is a common cause of startup failure. It recommends starting with online direct sales and specialty retailers to test the product before approaching big box stores. The document also stresses the importance of cash flow - factories expect to be paid upon delivery while retailers pay the startup last. Crossing this "retail chasm" requires careful financial planning to fund inventory and cover costs until payments are received from retailers.
Nordstrom is a fashion specialty retailer operating 292 stores across the US and Canada. The analyst recommends holding Nordstrom stock with a 12-month target price of $81.32. While Nordstrom is growing through new store openings and acquisitions like Trunk Club, its use of costly equity financing is decreasing shareholder value according to various valuation models. Revenue growth has slowed in recent years but is expected to reaccelerate to 7-9% annually due to Nordstrom's expansion plans. The stock price is expected to remain flat unless Nordstrom incorporates more debt financing to lower its cost of capital.
Method Marks' online sales have been declining dramatically despite increasing advertising expenditures. They believe partnering with Amazon will allow them to reach more shoppers and solve this issue. The document discusses Method Marks' history and plans for expansion. It also outlines Amazon's history as an online retailer, their policies for third-party sellers, and the process for becoming an Amazon seller. A SWOT analysis is presented, concluding that selling on Amazon will solve the problem of plummeting online sales by exposing the company to more customers.
How to understand how design and business fit together (and don't). Understanding how a market changes everything about how you design.
From my General Assembly User Experience Class Series
Boxed is an online bulk wholesaler looking to increase its market share. It competes with Amazon, Costco, Sams Club and Walmart. Boxed's target audience includes millennials and families. The document proposes a marketing strategy for Boxed including running social media contests to engage customers, content marketing, guerrilla marketing with free shipping coupons, and utilizing social media analytics tools to measure performance. The proposed budget is $250,000 to be spent over 12 months on advertising, website development, contests and other initiatives.
Understanding User Experience Design & Why It MattersChristina Wodtke
This document provides an overview of user experience design. It begins with a slide introducing the topic and defining user experience as encompassing all aspects of a customer's interaction with a company, its services, and products. It then discusses several user experience thought leaders including Don Norman and Jesse James Garrett. Norman describes user experience as meeting customer needs without fuss while Garrett defines it as designing anything with human experience and engagement as explicit goals. The document emphasizes that user experience requires a seamless merging of multiple disciplines. It also notes that startups are seeking generalist user experience professionals who can fill multiple roles. Overall, the document introduces key concepts in user experience design and thought leaders in the field while emphasizing the cross-disciplinary nature of creating
Walmart is an American multinational retail corporation founded in 1962 by Sam Walton in Rogers, Arkansas. It operates hypermarkets, discount department stores, and grocery stores, and is the largest company in the world by revenue. Walmart aims to offer customers low prices, a wide selection of goods, and convenient shopping experiences. It operates over 11,000 stores across 27 countries, employing over 2 million people.
Hybrid Selling in an ecommerce world for promotional product companiesDale Denham
Customer shopping expectations are racing ahead at light speed. We are at the point where buying online is often simpler and preferred over talking with a person. When that happens, new value is created, and a new buying preferences are formed. In this session, you will learn how to leverage your relationships, while participating in the burgeoning online channel. A great web experience enhances customer relationships – and drives more sales. You will leave with actionable information to help you create your own strategy for hybrid selling.
Amazon is an American e-commerce company founded in 1995 by Jeff Bezos. It is now the world's largest online retailer. Amazon's objective is to be the world's most customer-centric company. The company operates in 4 continents with over 200 million customers worldwide. Amazon's core strategy is cost leadership through cutting costs via various measures. The company faces competition from other online retailers like Walmart and eBay but maintains competitive advantages through its large product selection, low prices, and customer service.
Walmart is an American multinational retail corporation that operates chains of hypermarkets, discount department stores, and grocery stores. Sam Walton founded the first Walmart store in Rogers, Arkansas in 1962. Walmart is now the world's largest company by revenue and the largest private employer in the world. It operates through three main segments: Walmart US, Walmart International, and Sam's Club. Key competitors include Target, Dollar General, Tesco, Metro AG, and Amazon. Walmart uses a variety of marketing strategies to offer low prices on a wide range of products and services.
Walmart is an American multinational retail corporation that operates chains of hypermarkets, discount department stores, and grocery stores. Sam Walton founded the first Walmart store in Rogers, Arkansas in 1962. Walmart is now the world's largest company by revenue and the largest private employer in the world. It operates through three main segments: Walmart US, Walmart International, and Sam's Club. Key competitors include Target, Dollar General, Tesco, Metro AG, and Amazon. Walmart uses a variety of marketing strategies to offer low prices on a wide range of products and services.
This document discusses key concepts in retailing. It defines marketing and retailing, and explains that retailing involves the final activities to place goods and services into the hands of consumers. Retailers are categorized based on factors like number of outlets, margins, location, and size. E-tailing, price competition, demographic shifts, and store size are major forces driving change in retailing. A career in retailing requires skills in many business areas. The study of retailing can take analytical, creative, or two-pronged approaches.
Cosmetics, baby gear, caskets, and socks are among the physical goods categories ripe for e-commerce led disruption.
Source: https://www.cbinsights.com/blog/category-killer-ecommerce-startups/
E-commerce refers to the buying and selling of goods and services online. The document provides a brief history of e-commerce beginning in 1979 and highlights some key events and companies in the development of e-commerce through the 1990s and 2000s. It then discusses different models of e-commerce including business-to-consumer, business-to-business, and consumer-to-consumer. Finally, it covers important aspects of running an e-commerce business like payment systems, logistics, legal issues, and customer types.
This document discusses segmentation in supply chain management and provides recommendations for improving Amazon's supply chain operations in Europe. It summarizes that Amazon has expanded from an online bookstore to selling a wide variety of products worldwide through extensive warehousing and delivery networks. However, its European operations have some inefficiencies like repetitive inventory, higher prices, and unreliable cross-border logistics. The document recommends that Amazon adopt a centralized European operations management structure along with strategies like strategic order fulfillment and inventory distribution to reduce costs, managing shipping costs more effectively, and exploring offline retail options.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and delivery infrastructure that allow it to offer fast delivery to customers. It also discusses Amazon's strategies like Fulfillment by Amazon that help third-party sellers.
3. The summary highlights Amazon's hybrid logistics model and how it aims to continuously improve its supply chain operations through technologies and process optimizations to reduce costs and satisfy customers.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and delivery infrastructure that allow it to offer fast delivery to customers. It also discusses Amazon's strategies like Fulfillment by Amazon that help third-party sellers.
3. The summary highlights Amazon's hybrid logistics model and how it aims to continuously improve its supply chain operations through technologies and process optimizations to reduce costs and satisfy customers.
Walmart was founded in 1962 and grew to 3,800 stores by 2005 under Sam Walton's vision of saving people money so they can live better. However, Walmart has faced lawsuits over environmental violations, child labor, and poor working conditions. While Walmart remains the dominant retailer in the US through its various store formats and Sam's Club, it faces strong competition from Amazon, Target, and Costco. Walmart can leverage its scale and supply chain to remain competitive through international expansion and improving its online presence and customer/community relationships.
1. The document discusses the supply chain of Amazon, describing how it sources products from suppliers and fulfills customer orders through a network of warehouses and delivery partners.
2. Key aspects of Amazon's supply chain include its fulfillment centers and partnerships with couriers for delivery, as well as programs like Fulfillment by Amazon that allow third-party sellers to store and ship products.
3. Amazon aims to provide customers with fast delivery of a wide selection of products through continuous improvements to its hybrid logistics model and use of technologies like machine learning and data analytics.
Similar to Retail, eCommerce, and Payments for Pharmacy @ Seamless 2017 (20)
Memorable Pharmacist Practice: Engaging with the Hyper-informed and Hyper-Con...Robert Sztar
Presented at PSA17: Leading Pharmacy Innovation
Take home message:
This presentation will enhance my ability to assist patients in understanding how to utilise digital healthcare resources to
to ensure they are not misinformed.
Presentation Overview:
The internet has allowed for a greater dissemination of information, both evidence based and not. All of this information is readily available to the general public, many of which are unaware of how to evaluate the authenticity of the information. ‘Dr. Google” is a common term used to describe those who use the internet to diagnose their symptoms prior to or in replacement of professional advice and diagnosis from a healthcare professional.
Pharmacists today are constantly faced with the challenge of a cohort of patients who come into the pharmacy equipped with the information they have read online. This session aims to assist pharmacists in how to engage with these hyper-informed and hyper-connected consumers. How can we as pharmacists use this knowledge of the ‘connected’ consumer journey pre and post pharmacy visit to provide enhanced patient centred care? What role can pharmacists play to educate patients in how to seek out valid evidence based information from reputable source using the patient's desire to be informed as a driver and motivator to find the correct information.
Learning objectives:
After completing this activity, pharmacists should be able to:
- Discuss how understanding the ‘connected’ consumer journey can enhance patient centred care
- Describe the role of a pharmacist in educating patients on how to determine validity of information they find on line and from other sources
- Explain how pharmacists can assist patients in addressing misinformation, especially misinformation about safety reports
Discuss the available health information resources that are available for patients to use.
Pharmacy in the 21st century - Capitalising on Technology - PSA16Robert Sztar
It all begins with an open mind and the ability to question everything we thought we knew about pharmacy workflow, patient engagement in the digital era, and the tidal wave of smart technology aiding and automating our pharmacy practice.
Transpharmation Masterclass: Build your Customised Pharmacy Retail CategoryRobert Sztar
The document discusses how to build a customized retail category for pharmacies focusing on continence. It recommends defining the niche customer segment, designing the category around customer wants and needs, and addressing common challenges. Examples are given of defining continence demographics and customer issues as well as merchandising, signage, and services to engage customers and ensure repeat visits. Common challenges mentioned include lack of store space. The overall goal is to differentiate pharmacies by creating a dedicated health category focused on customer care.
Transpharmation Masterclass: How to create your 'smart' pharmacy exitRobert Sztar
What will I learn?
- How to improve the Valuation of your Pharmacy (eg. Income Streams, Systems, and Technology)
- How to avoid the common Traps when selling your business
- How to become Exit Ready
- How to own the decision to choose to exit your business, rather than letting it own you.
and much more!
What can I do to prepare?
Listen to Episode 72 and read/watch supporting resources robertsztar.com/episode72
Transpharmation Masterclass: The 5 elements of a HIGH performing pharmacy web...Robert Sztar
What will I learn?
• 5 Elements of High Performing Website
• How can you outmanoeuvre Chemist Warehouse on Google?
• The most valuable asset not on your balance sheet
• How to build your dynamic Pharmacy Digital Platform
and much more!
What can i do to prepare?
Listen to Episode 37 and read/watch supporting resources robertsztar.com/episode37
PBN 2014 - How to communicate effectively with your team in just 20 minutes a...Robert Sztar
The key to a successful business is a highly engaged and
motivated team. But how does a time-poor pharmacy
owner communicate effectively and regularly in less than
20 minutes a week? And how do you do this from anywhere
and at any time? Understand the basic elements of modern
technology-based tools that enhance your ability to engage
and communicate with your pharmacy team.
This document discusses the need for pharmacies to transform and embrace new technologies in order to remain relevant and efficient in today's changing world. It promotes the concept of "Transpharmation" - a 4 step process of education, partnership, optimization, and discovery to help pharmacies adapt. The author, Robert Sztar, believes that pharmacies should strive to realize the vision they originally had when starting their business. The document advertises Sztar's resources and services to help pharmacies assess their operations and develop a plan for transformation.
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AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
Prescriptive Modeling
Non Linear Optimization
Demonstrating Business Performance Improvement
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Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
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Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
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2. 1. Amazon is Coming
2. Focus on your next patient
3. Last Mile Manufacturing Vs Last Mile Delivery
3. Amazon is Coming
• Your store is not your liability, its the jewel in the
crown
• Fully Integrated & Personalised Digital Experience
(eg. Nordstrom)
• Better Experience -Curbside Pickup
• New Channels -TrunkClub
• Social - Top Pinned Items always in-store
4. Amazon is Coming
• Smiling Curve of Retail
• Supply (Product Development), Distribution (Myer,
David Jones), Demand (amazon.com)
• amazon.com own the customer experience (physical
store not required)
• What can you do to differentiate?
• Range, Price, Delivery Speed, Convenience, Expertise,
Customer Experience, Unique Product, Community,
Curation, Scarcity, and Customisation
5. Focus on your next customer
• Vinomofo Example
• Don’t grow to suit the masses or dilute your offer
• Create a world people want to be part of
• Don’t get pulled into ‘Performance
Marketing’ (organic Vs paid)
• Stand for something. Be Human
6. Last Mile Manufacturing Vs Last Mile Delivery
• Neighbourhood Manufacturing Vs Global
Manufacturing
• Retail as an Experience (eg. Converse, Nike - VR
eCommerce)
• IP is Physical Product or Product Blueprint (eg.
Big Mac)
• Real Example: Beer (Brewed by licence in the
country of sale)