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Robert Sztar
1. Amazon is Coming
2. Focus on your next patient
3. Last Mile Manufacturing Vs Last Mile Delivery
Amazon is Coming
• Your store is not your liability, its the jewel in the
crown
• Fully Integrated & Personalised Digital Experience
(eg. Nordstrom)
• Better Experience -Curbside Pickup
• New Channels -TrunkClub
• Social - Top Pinned Items always in-store
Amazon is Coming
• Smiling Curve of Retail
• Supply (Product Development), Distribution (Myer,
David Jones), Demand (amazon.com)
• amazon.com own the customer experience (physical
store not required)
• What can you do to differentiate?
• Range, Price, Delivery Speed, Convenience, Expertise,
Customer Experience, Unique Product, Community,
Curation, Scarcity, and Customisation
Focus on your next customer
• Vinomofo Example
• Don’t grow to suit the masses or dilute your offer
• Create a world people want to be part of
• Don’t get pulled into ‘Performance
Marketing’ (organic Vs paid)
• Stand for something. Be Human
Last Mile Manufacturing Vs Last Mile Delivery
• Neighbourhood Manufacturing Vs Global
Manufacturing
• Retail as an Experience (eg. Converse, Nike - VR
eCommerce)
• IP is Physical Product or Product Blueprint (eg.
Big Mac)
• Real Example: Beer (Brewed by licence in the
country of sale)

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Retail, eCommerce, and Payments for Pharmacy @ Seamless 2017

  • 2. 1. Amazon is Coming 2. Focus on your next patient 3. Last Mile Manufacturing Vs Last Mile Delivery
  • 3. Amazon is Coming • Your store is not your liability, its the jewel in the crown • Fully Integrated & Personalised Digital Experience (eg. Nordstrom) • Better Experience -Curbside Pickup • New Channels -TrunkClub • Social - Top Pinned Items always in-store
  • 4. Amazon is Coming • Smiling Curve of Retail • Supply (Product Development), Distribution (Myer, David Jones), Demand (amazon.com) • amazon.com own the customer experience (physical store not required) • What can you do to differentiate? • Range, Price, Delivery Speed, Convenience, Expertise, Customer Experience, Unique Product, Community, Curation, Scarcity, and Customisation
  • 5. Focus on your next customer • Vinomofo Example • Don’t grow to suit the masses or dilute your offer • Create a world people want to be part of • Don’t get pulled into ‘Performance Marketing’ (organic Vs paid) • Stand for something. Be Human
  • 6. Last Mile Manufacturing Vs Last Mile Delivery • Neighbourhood Manufacturing Vs Global Manufacturing • Retail as an Experience (eg. Converse, Nike - VR eCommerce) • IP is Physical Product or Product Blueprint (eg. Big Mac) • Real Example: Beer (Brewed by licence in the country of sale)