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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Retail Banking
Internal Assignment Applicable for December 2016 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Studentsshould writethe assignmentin their own words.Copying of assignmentsfromother
students is not allowed.
Question. 1. ABC Bank has recruited new officers for its new branch
operations at Wadala. Before the officers could start working, the

2. manager of the branch wanted to introduce them to the various
risks the banks are exposed to. If you are the branch manager of
the bank mention the various risks you should include in the
training. (10 marks)
Answer: Inthis case, ABC Bank has recruited new officers for its new branch operations at Wadala.
Before the officerscouldstartworking,the managerof the branch wanted to introduce them to the
variousrisksthe banksare exposedto. Beingabranch manager of ABC Bank at Wadala, you need to
be prepared for various risks and training can help you to understand everything if necessary data
will be included in the training. Below are necessary risks that should be included in risk
management training.
1. Liquidity Risk: It is the risk of financial
Question. 2. A bank branch was not performing well and many of
the customers had withdrawn their deposits from the bank due to
various issues. You have been appointed as the manager to look
into the matter and report to the bank management team. Suggest
different ways by which you can gather the information from the
customer. (10 marks)
Answer: Being a manager of bank branch which has been performing very well, you need to look
into the matter closely about the issues of customer withdrawing their deposit from the bank
accounts. You need to talk to the bank management team to suggest different ways by which you
can gather the information from the customer.
Contact customer directly: You can contact customers directly via their contact sources. There are
so manydifferentwaysof contactingcustomersbutdoingsimple customer satisfaction or customer
experience surveyisalwaysuseful inthismatter.You can simply contact the customers directly and
then you can run a quick customer satisfaction or customer experience survey so that you can
understand exact problem of the situation
Question. 3. a) A bank has started its operations in a new city and
wanted to attract new customers. If you are appointed as the
manager of the bank, suggest the various strategies you would use
to enhance the performance of your branch. (5 marks)
Answer: When a bank starts its operations in a new city then bank needs to comply with many
regulationsanddosome effort in order to attract new customers. Being appointed as the manager
of the bank, it is the duty that you suggest suitable strategies that you can use to enhance the
performance of bank’s branch.
Business Realignment: The fundamental principle

3. b) Anita started a new business. She wanted a loan from the bank
but she was not sure of her requirement. She wanted to withdraw
money as and when required and according to the need of the
business. Is such an arrangement possible? If yes, elaborate on the
same. (5 marks)
Answer: Loaning is the simplest procedure that you can follow if you want to make sure that you
fulfil all the financial requirement of your business. But, in this case, Anita is not sure about her
requirementandshe wantsto take a loanbut she doesn’t know for sure how much loan she will be
needed. She is not sure of her overall requirement.
She wantedto establishanarrangementsothatshe can withdraw moneyasandwhen required and
accordingto the needof the business. Thisisquite surprisingthatthere is no such arrangement that
meets the exact requirement of anita’s business
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601