This document contains sample interview questions and answers for a call center position at Vodafone. It includes common questions asked about reasons for applying, customer service experience and skills, strengths and weaknesses, handling difficult customers, goals and ambitions, and previous work experience. Sample answers provide details about communication skills, problem solving, teamwork, organization, and desire to learn and advance within a large company.

1. Call
Center
Interview
Questions

2. Why would you like to apply in Vodafone Vacancy?
Because I think Vodafone is one of the largest Telecommunications in Egypt & also World wide. also as
multinational company I expect to have good management & supervision.
And looking forward to get promoted fast in Vodafone as a Large company always makes expansion for new
projects.
What do you know about customer service?
Customer service is the basic stage at any respectable company, which makes the relation between the
customer and his company much better by serving him by perfect way to reach his satisfaction
and there are three types of customer service field by phone , face to face and public relationship
Why do you apply the customer service offer?
or
why do you want to work as call center agent?
Because I have personal skills qualified me for this job like "good communication
skills, good listener, sociable, friendly, Calm, like to help people and I have the ability
to work in team work

3. What are the strength / positive points in your personality?
I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and
have the ability to solve problems
What are the weakness / negative points in your personality?
I like to learn more of thing at the same time and that makes me lose focus on learning one thing or
more carefully
What will you do if the customer abused you during call ?!
I will try to make him calm down by listening to him carefully and talking to him in a polite way
I will try to be calm with out any stirring reaction
I'll be good listener to him
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following with the customer till solve it and reach his
satisfaction
- after that I'll take all my steps to avoid this problem in the future
What will you use in your work to over achieve your goals?
The good listening, the concentration, the patience and the punctuality in my information

4. Why you left your previous work?
To Increase my salary, also to seek stability in my career & get promoted faster in a large organization like
yourselves.
Tell me a time you work under stress?
When I was in the final year at university, the tension and sadness in control of my life because my sister
was in the hospital throughout the period of exams .. but I could most successful and learned how to
achieve what I want .. Whatever the pressure or stress around me
What the best thing you achieved in your life?
Getting graduated with excellent garde, even under the country's circumstances I'm still capable of
achieving Success in my job and promotion in the posts.
What is the same relation between the customer service agent and the designer?
Both of them aim to fulfill the customers needs
What are the types of the customer service field?
1- Face to face
2- By phone
3- Public relationships

5. What are you see yourself after 3 years?
I hope to get higher positions and promotions in my work such as team leader , both in customer
service or, Human Development Department
And that because I will not suffice to work only, but i will try to take more courses that will help me to
success and innovation in the area in which I work in it. And then access to the highest.
Avoid surprises — interviews need preparation. Some questions come up time and
time again — usually about you, your experience and the job itself. We've
gathered together the most common questions so you can get your preparation off
to a flying start.
You also find all interview questions at link at the end of this post.
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