Himabala Piratla has over 11 years of experience in IT with a focus on Siebel CRM applications. She has worked as a technical lead, developer, business analyst, and QA analyst on various Siebel implementation projects for clients in industries like telecom, automotive, and healthcare. Her roles have included requirements gathering, design, development, testing, implementation and support of Siebel applications. She is proficient in technologies like Siebel, Oracle, SQL Server, and programming languages like C++, C, PL/SQL.

1. Himabala Piratla
Email: hbala80@gmail.com
Mobile No: 91+9959175608
___________________________________________________________________
Professional Summary
• 11+ Years of overall IT experience with exposure to all the SDLC phases of a project.
• Around 7+ years of experience in design, development, implementation and testing of
Siebel CRM applications.
• Worked extensively on Defining application functional requirements, use cases, test
cases, application usability requirements, user interface specifications and application
process flow.
• Worked as Test Lead including preparation of Test Plan, Test strategy document,
traceability matrix and review of test case documents. Extensively used QC (Quality
Center tool) during SIT and regression testing.
• Experience in Performing gap analysis and translated business requirements and high
level design into application functional requirements and detailed design documents.
• Worked as Techno – Functional consultant/Business analyst in providing CRM solution
with Business domain experience in Siebel Telecom and Automotive specific
applications and Siebel Sales and Call center applications.
• Created Use Case documents and UML diagrams using Microsoft Visio tool.
• Sound understanding of Siebel Data Model and architecture.
• Trained by Oracle on Sales, CPQ cloud applications.
Professional Experience
• Worked as a Tech Lead at Wipro Technologies, Hyderabad till July 2010
• Currently working as senior consultant/Business analyst in IBM.
Technical Proficiency
Operating Systems : Windows-7/95/98/2000/XP
CRM Tools : Siebel 7.8, 8.0, 8.1 – Sales, Hospitality, Call center,
e-Communications, e-Automotive, Siebel Tools,
Oracle CRMOD
Programming Languages : C++, C, PL/SQL,
RDBMS : Oracle 11g, SQL Server 2000, IBM DB2
Mark up & scripts : HTML, PERL, Siebel e-script
Version control tools : Clear case, VSS 6.0

2. Educational Qualification
• Master of Computer Applications from Osmania University in 2003.
• B.Sc. (MSCs) from Osmania University in 2000.
Projects
Project #1:
WFS Support, Jan 28th ‘15 till date
Working as Business analyst/QA analyst, roles and responsibilities include,
• Identify enhancements from the issues reported by user.
• Prepare requirement and Functional specification documents.
• Co-ordinate with users and developers in implementing the requirements and filling the
gaps in understanding the requirements.
• Performing SIT and functional testing and reviewing the SIT test cases.
• Analyzing production issues and resolve process related issues.
Project #2:
Horizon BCBS UCSW Application, March ‘13 till October 2013
Working as Siebel developer/QA Analyst, roles and responsibilities include,
• Involved in analysis and design phase of the project.
• Involved in analyzing the requirements and identify the gaps in the functionality
• Prepared design documents for the May and July releases.
• Involved in analysis and design phase of the project.
• Involved in the development of TBUI (First time in the application) functionality for
process called COB.
Project #3:
GM GCC CRMOD application, June 21 ‘11 to Dec 21’ 12
Worked as CRMOD support, roles and responsibilities include,
• Maintenance of CRMOD application.
• Work on the tickets assigned without missing the SLA.
• Work on enhancement requests from the client.

3. • Monitor the CRMOD LAAM application for any unexpected behavior/issues.
• Communicate with oracle for any Sev 1 , sev 2 issues and ensure the resolution of the
same
• Communicate with TCS/CRMIT/GMDS teams for any interface related issues.
• Attend weekly status calls with the GEO team.
• Attend calls with GMDS/TCS teams to help them in testing the data in CRMOD.
Project #4:
Starwood Siebel Implementation, July 26 ‘10 to Jan 21’2011
Worked as Siebel developer, roles and responsibilities include,
• Involved in Starwood project from the design phase of the project.
• Participated in sessions with GEO team to get KT on the end to end flow of the
application and requirements.
• Prepared design document for the Quote and Contact Entities.
• Involved in analysis of the requirements and could identify some gaps/queries in the
process, documented in the clarification doc sent daily to GEO team.
• Involved in the build of Quote and Contact entities, prepared Quote build doc and unit
test scripts.
• Given KT to a team member on contact entity and also helped her in the build, in case of
issues/Clarifications.
• Involved in design and build of the CRs in both Quote and Contact entity.
• Attended daily status calls with the GEO team to get the clarifications on reqs/CRs
Project #5:
Magyar Telekom ID Phase, Nov ’09 to Jan’10
Worked on POCs at client place, roles and responsibilities include,
• Worked as part of POC team.
• Involved in analysis of the uses cases and preparation of process flows.
• Involved in product and price lists setup
• Developed Task based UI for Trouble Ticket creation and Account creation for Customer,
Billing and Service Accounts.
• Traveled to Budapest (Hungary) to attend client demo sessions
Project #6:
Unitech Wireless Siebel Implementation, June ’09 to Nov ‘09

4. Worked as Business analyst/QA analyst, roles and responsibilities include,
• Involved in preparing the Functional specification document for Order management
module.
• Customized the application by creating workflows, business Services, Siebel e-script and
Data mapper utilities.
Project #7:
Hyundai Information Service North America (HISNA), Nov ’08 to June ‘09
Working as Business analyst/QA analyst, roles and responsibilities include,
PHASE I
• Worked as Siebel Test Lead.
• Involved in preparation of Test Plan and review of test case documents.
• Involved in preparation of traceability matrix.
• Involved in testing of Siebel application, EIM and EAI data in Siebel, Siebel Analytics
application (UI and Data).
PHASE II
• Worked as Siebel Functional Consultant.
• Involved in analyzing and capturing the feasibility of the customer business model in Siebel.
• Involved in preparing the Functional specification document for Remarketing and
Repossession modules.
• Guiding the Development and Testing teams in understanding the requirements
Project #8
3M Staff Augmentation Project, June ’08 to Nov ‘08
Working as Siebel developer, roles and responsibilities include,
• Worked as a Siebel developer.
• Involved in configuration, Scripting to support 3M Siebel Sales application (version 7.8).
• Worked on Data validation methods and development of Business Services.
• Involved in testing and delivery of the Siebel Sales application.

5. Project #9
GSKI Sales Force Automation, June ’07 to Feb ‘08
Worked as Siebel developer, roles and responsibilities include,
• Worked as Siebel developer.
• Involved in Configuration and scripting of Siebel Sales application.
Himabala Piratla

6. Project #9
GSKI Sales Force Automation, June ’07 to Feb ‘08
Worked as Siebel developer, roles and responsibilities include,
• Worked as Siebel developer.
• Involved in Configuration and scripting of Siebel Sales application.
Himabala Piratla