Greg Steele has over 20 years of experience as an IT consultant specializing in mission-critical systems. He has expertise in HP NonStop systems administration, database management, disaster recovery, and project management. He has successfully led many migration and upgrade projects. Currently, he provides worldwide technical support for HP NonStop systems and third-party applications as a consultant.

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Greg A. Steele
H.P. (Tandem) NonStop™/NSK SME
Skype ID: g.a.steele
greg.a.steele@gmail.com
www.linkedIn.com/in/gregasteele
VALUE PROPOSITION/SUMMARY OF QUALIFICATIONS
Successful Entrepreneur and Independent Technical Consultant/TeamLead on Mission-Critical/High Availability production platforms
in the Financial Services and Banking (debit, credit and gift cards, ATM, wire transfer, EBT and EFT/POS) and Mobile
Telecommunications industries
Principal/Independent IT Consultant of International Software Solutions, Inc. – a successfulglobalprofessionalservices company (est.
2000) specializing in systems upgrades/migrations (infrastructure, applications, databases and iLO data centers).
Staff Management and Project Management - with natural leadership, motivational and negotiation skill sets,bringing immediate value
to projects, while mitigating risk and concurrently providing optimal cost/benefit analysis and performance in fulfilling client C-level
management objectives.
Successfully managed several teams of engineers/analysts in Proof of Concept Labs, Technical Field Services and QA.
Demonstrated and quantifiable expertise in systems/subsystem optimization for performance; systems infrastructure/integration;
application optimization and third-party product configurations; software alpha/beta/Q.A. certifications; and product defect support.
Well-honed oral and written communications skills; detail-oriented, quality-minded, highly-motivated and flexible self-starter; able to
succeed individually, in a matrix or team environment with domestic, international or off-shore development and support.
Previous positions include Technical Field Service Manager, DR/BR Team Lead, NonStop™ (Tandem) SME, Infrastructure Architect,
QA Manager, QA Analyst, Senior Project Manager, Technical Field Engineer, Pre-Sales Support Engineer and Web Services Analyst.
Earned several Customer Service Excellence & Southern District/Southern Regional “Quality First” awards.
PROFESSIONAL EXPERIENCE
GNSC Global NonStop™ Software Solutions Specialist 07/15 - Present
Hewlett-Packard Enterprises (HPE), Alpharetta, GA
› Daily NonStop™ Systems Software Solutions/Professional Services to worldwide customer base using a follow-the-sun schema.
› Tier III worldwide support for 3rd party NonStop™ products, subsystems and applications (Xypro, ETINet, BackBox, etc).
› Center of Excellence (CoE) team member supporting integrated Lights-Out (iLO) test lab data centers (worldwide).
› Systems Administration/Systems Management Instructor (including SPR/NPV upgrades) to GNSC Solutions Specialists.
Sr. H.P. NonStop™ Systems Programmer 10/13 - 02/15
Comdata/Stored Value Solutions, Louisville, KY
› Daily Systems Administration Team Lead on Enscribe and SQL/MX database maintenance on in-house Gift Card applications.
› Ensured 99.999% up-time on all H.P. NonStop™ (Tandem) production servers in the U.S. and China.
› Saved company >$200k with constant/consistent database partitioning and systems enhancements for production efficiency.
› Configured Golden Gate to bi-directionally replicate between active-active NonStop™ servers and IBM zOS servers.
› Worked with QA Agile/Scrum test teamto create and execute automated test cases for SOA and Web Services (SaaS).
Infrastructure Outsourcing Specialist 01/13 - 07/13
Accenture, Atlanta, GA
› Infrastructure outsourcing/migration implementation planning for Technical Services and Support on H.P. NonStop™ servers.
› Key contributor in the capacity planning, data migration services and automation in support of all debit and credit card in -house
applications; systems performance balancing and tuning. Created and managed a new offshore Applications Support team.
› Automation of all NOC operational tasks, via the creation of customTACL macros, VB s cripting and NB+ jobs/calendar.

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EBT Capacity Planning and PerformanceAnalyst 05/12 – 11/12
JPMorgan Chase and Co., Tampa, FL
› Key contributorin the architectural capacity planning, data synchronization and data migration of H.P. NonStop™ S-Series to Blade
servers for all EBT and EFT/POS applications, including database/query optimization and systems performance tuning.
› Spent roughly 30-40% of my time working with QA Test team to troubleshoot/test end-to-end EBT OLTP transaction types.
› Designed, built and migrated existing Enscribe tables to new SQL/MX database (tables, s chemas and catalogs) and data
synchronization between H.P. NonStop™ servers and back office UNIX/Oracle (ODS) servers – via Golden Gate and MQ Series.
Xygate Product SupportAnalyst (Asia-Pacific/Japan Region) 05/11 - 07/11
Xypro Technology Corporation,Simi Valley, CA
› Xygate Security Suite customer support on H.P. NonStop™ servers resulting in 60% reduction in service calls from APJ region.
› Met or exceeded all customer expectations, as required by business protocol and SLA’s, for the Asia-Pacific/Japan region.
› Xygate products included: XAC – Access Control; XMA – Merged Audit; XOS – Object Security; XPC – Process Control; XPQ
– Password Quality; XCM – CMON; XSW – Security Wizard; XSR – Safeguard Reports; XTR – Transaction Router; XMI – Master
Installer; XCF – Configuration Manager; XOA – OSS Access Control; XSM – Safeguard Manager; and others.
Enterprise Service Delivery Consultant IV 02/10 - 04/11
Hewlett-Packard Company (H.P.), Colorado Springs, CO
› Performed Technical Customer Support/Server Administration on NonStop™ Blade (NB50000c/J06.07.00) servers running Zero -
Latency Data Store (ZLDS)/Operational Data Store (ODS) applications using “NonStop™ Best Practices.”
› Key contributor on a six-person team responsible for day-to-day operation of DirecTV Enterprise environment on NonStop™ NB-
16016 servers, which involved consistent and extensive balancing and tuning of the SQL/MX databases.
› Used several DBA tools and utilities (e.g. - SQL Xpress, AutoSync and Partner); a variety of systemmonitoring tools (e.g. -Tivoli,
Prognosis and MOMI); DRNet and Golden Gate bi-directional data sync; and Xygate data security product suite.
Base24-epsWeb Services Software Engineer/QAAnalyst 03/08 - 11/09
MasterCard Worldwide, O’Fallon, MO
› Planning, configuration, and implementation services for Base24-eps on six NonStop™ S-Series and NS-Series servers.
› Configuration and integration of Portfolio Viewer into the Base24-eps network to provide client access to real time monitoring of
application, individual transactions, and cardholder account databases. Configured ATM/POS via XPNet and DALci.
› Portfolio Viewer provides web-based GUI access to the Base24-eps Payments Manager DB, and includes Base24-es Desktop UI,
ICE-XS, Genesis, SOAP, and SafeTGate. These products provided an SSL/SSH interface to Base24-eps.
› Performed all CSM upgrades,installed all “Code Drops” to Base24-eps; upgraded Base24-eps from version 6.4 to 7.4; spent many
weekends, working with Q.A. to upgrade/test Diebold, NEC, NCR and Triton ATM's in the MasterCard ATM Test labs.
H.P. NonStop™ Systems SME/Working QAManager 01/07 - 12/07
BIG W (Woolworths, Ltd.), Bella Vista, New South Wales, AU
› Hired by H.P. Australia to perform a NonStop™ Initialization Service (systems configuration, administration and customization of
four NonStop™ NS-16000) servers, with a 99.999% uptime SLA on active-active systems, using DRNet bi-directional replication.
› Created and managed the QA department; hired QA Analysts; mentored in test case creation for platform and Connex application.
› Successfully brought ‘Project Breakaway’ to production “go live” in 8 months (12-month project) saving over $800K AUD.
› Client was so impressed with H.P. Initialization Team and overall systems productivity that they immediately purchased anotherpair
of active-active NonStop™ systems for their Data Warehousing platform (18 months ahead of initial project schedule).

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Senior Technical Services Engineer 09/03 - 11/06
First Data Corporation(formerly Concord EFS), Marietta, GA
› SystemAdministration of two 16-processor NonStop™ S-Series (S86012/S88004) hybrid servers and one 16-processor NonStop™
K-Series (K20016) server (on a network of fifteen large K and S-Series systems). One 4-hour outage per year.
› Performed systemand OS upgrades, enclosure/disk storage add-ons and upgrades, SQL table partition moves and expansions.
› Managed DR/BR team - was instrumental in maintaining a departmental SLA of 99.999% uptime on all production platforms.
› Team lead for all NonStop™ Business Continuity and Business Recovery/Resumption testing at the SunGard Availability Services
site in Alpharetta/Philadelphia. Responsible for all NonStop™ systembalancing, tuning and capacity planning.
HP NonStop™/Stratus Continuum Systems Software Specialist 10/01 - 09/03
Commerce Bancshares, Kansas City, MO
› Wire Transfer Migration Team Lead (from NonStop™ CLX to S7604 servers/ACI MoneyNet to Logica BESS applications);
requirements gathering, creating/performing QA test cases and SysAdmin/DBA functions on all NonStop™/Stratus servers.
› Performed all design, software/application configuration, implementation, testing and troubleshooting for migration; designed and
developed functional specifications for new platform(s); procured all hardware and software products for same.
› Led all Tandem, Stratus and Wintel DR/BR test teams at Sungard (Philadelphia and Alpharetta) with a 100% success rate.
Senior Network Engineer/Project Manager 12/99 - 09/01
Sprint PCS, Lenexa, KS
› Working INS Lab Manager over two teams of fifteen Network Engineers responsible for the Telcordia Integrated Service Control
Point (ISCP/ASMS) platform on the Extended Line, Wireless Office and Voice-Activated Dialing (VAD) projects.
› Performed platform SystemAdministration, test case development, and end-to-end call-processing regression testing (using CDMA,
TDMA and GSM handsets, INET protocol analyzers, and customized Tekelec MG/TS traffic generator scripts).
› Performed platform acceptance, system security, and network element troubleshooting between (Lucent/Nortel MSC’s, Lucent
SHLR/WSCP, Sun E450 iPlanet Provisioning Servers, Telcordia ISCP/ASMS, Tekelec Eagle STPs).
› Designed and developed a 500+ page Test Requirements Document (TRD), from severalFunctional Requirements Documents (FRD),
for the Telcordia-based Extended Line and Wireless Office projects, then promoted to the role of Project Manager.
› Also responsible for the Systems Technology/Integration Center (ST/IC Lab) Vendor/Project Management - communicating project
status to all internal/external stakeholders - Lucent, Motorola, Nortel, SUN, IBM and Telcordia - via daily status conference calls.
AWARDS
S.E. District Quality First Award
Southern Region Quality First Award
Exemplary Customer Service Awards
Exceptional Employee Performance Awards
EDUCATION
Business Administration (AAA) –Heights College, Ottumwa, Iowa
Computer Maintenance (AAS) - Indian Hills Community College, Centerville, Iowa
Computer Information Science (BS) - Tampa College, Tampa, Florida

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SPECIALIZED TRAINING
All Tandem Computers, Inc.
Systems and Peripherals Hardware
Tandem Software Education
Cupertino, CA and Reston, VA
TSCP-2000 App. Configuration
and Maintenance Course
Tandem Software Education
Cupertino, CA and Plano, TX
Ungerman-Bass LAN/WAN
Operations, Administration/
Maintenance Course
Tandem Hardware Education
Reston, VA
H.P. NonStop™ Himalaya DSM/SCM
Tandem Software Education
Cupertino, CA and Plano, TX
ANSI C Programming Course
Tampa College
Tampa, FL
Tandem NonStop™ System Internals
Tandem Systems Support Group
Reston, VA and Cupertino, CA
Project Management Professional
George Washington University
Kansas City, KS
MQ Series Programming Course
US West Telecommunications
Denver, CO
Tandem Product Defect Support
Engineering Internship
Tandem Online Support Center
Austin, TX
JAVA Programming Course
Sprint University of Excellence
Kansas City, KS
TACL Programming Course
Tandem Software Education
Dallas, TX
Xygate Data Security Product Suite
Xypro Technology Corporation
Simi Valley, CA
Home Location Register (HLR) App.
Installation/Maintenance Course
Tandem Telecom Network Services
Omaha, NE
Tandem ERAD/EMS Subsystem
Integration/Programming Course
Tandem Telecom Network Services
Plano, TX
Connex Application Operations,
Administration and Maintenance
eFunds Corporation
Scottsdale, AZ
SQL/MP and SQ/MX Query
Essentials Course
HP Software Education
Santa Clara, CA
SQL/MP and SQ/MX Database
Management Course
HP Software Education
Santa Clara, CA
Adobe Creative Suite 3.0
Adobe Systems, Incorporated
San Jose, CA
SQL/MP and SQ/MX Database
Query Design for Performance
HP Software Education
Santa Clara, CA
Integrated Service Control Point
(ISCP) Operations, Admin. and
Maintenance Course
Telcordia Technologies, Inc.
Piscataway, N.J.
Base24 App. - XPNet Operations,
Administration/Maintenance Course
Applied Communications, Inc. (ACI)
Omaha, NE
DRNet Application Operations,
Administration/Maintenance Course
Network Technologies, Inc. (NTI)
Aurora, OH
Prognosis Application Operations,
Administration & Maint. Course
Integrated Research
Englewood, CO
Info24 Application Operations,
Administration/Maintenance Course
Applied Communications, Inc. (ACI)
Omaha, NE
ENGIN/authENGIN
M2 Systems Corporation
Maitland, FL
GoldenGate Data Synchronization
Oracle Corporation
Boulder, CO
Tuxedo and WebLogic
Oracle/BEA Systems, Inc.
Boulder, CO
AGILE/Scrum Master Training
http://www.scrum.org
Online Training
Base24-eps App. Operations,
Administration & Maint. Course
Applied Communications, Inc. (ACI)
Omaha, NE
ShadowBase Administration and
Maintenance Course
Gravic, Inc.
Malvern, PA