The document provides a summary of Elizabeth Graham's work experience and qualifications for a logistics position. She has over 20 years of experience in international air freight, domestic air and trucking, customer service, and account management. Her most recent role was as Strategic Sales Support for RAM International from 2013 to 2016, where she conducted initial outreach to potential customers and helped nurture those contacts into sales. Prior to that, she held property management and call center roles for Public Storage, and coordinated global accounts and handled freight operations and compliance for IBM, Austrian Airlines, Schenkers Intl., JAS Forwarding, and Fritz Co.

1. Elizabeth Graham
18660 N. 42nd Pl.
Phoenix Az. 85050
Tel: 720-296-5809
Email: grahamlizr@gmail.com
Objective
To work in a successful team environment, that wants proven results and
professional commitment.
Profile
20 + years logistics experience - international air freight, domestic
air and trucking, customer service and account management.
Strengths
1 Reputation for exceeding customers expectations
2 Professional and dependable
3 Strong ability to multitask
4 Friendly and pleasant phone manner
5 Strong data entry skills
6 Time management skills
7 Strong verbal, written and interpersonal skills
8 Follow through for the customer
CAREER SUMMARY...
My job title was Strategic Sales Support . It consisted of first contact
with possible customers (cold calling). Nurturing that initial contact
into a sales call by the sales staff. Scheduling sales visits with our
sales staff, emailing information to potential customers. I have been
credited with numerous companies that now are customers!
After 7 months of being a Relief Manager, Public Storage promoted me to
Property Manager of a 477 unit climate controlled building in Greenwood
Village. I maintain records,mild accounting, cleaning,maintence and
problem solving. I have a letter of recommendation published in the
Public Storage "Insider Newsletter". I have also received numerous verbal
compliments on my services. I transferred to the call center at Gilbert
end of November 2010.
I handled the customer service aspect of freight for IBM and their
Midwest vendors. I created files for each shipment, followed up on the
orders with the vendors,emailed vendors and office overseas to confirm
orders.When the freight arrived, I would confirm that the order numbers
and part numbers for each carton/skid of freight matched the invoices.
Once I receive the lease of that shipment, I cut the documents needed to
move the freight and comply with all U.S. Government standards. I also
handled dangerous goods/restricted articles in compliance with U.S.
regulations.
My duties with Austrian Airlines were to take booking for freight, assign
the freight to a container, which would be loaded on the airplane. I did
weight and balance of the pallets.All documents were checked for
inconsistencies, such as incorrect volume weight,wrong cartons ,dangerous
goods etc. I assigned all MAWB's to the forwarders,issue CCA's and give
spot rates.

2. I created and built up the Gateway Dept for Fritz Air Freight ( now
USPS-SCS) and had a staff of 2 under me.I was the exclusive supervisor
for special handling including motor vehicles and human remains.
WORK HISTORY
RAM International
Sept 2013 to May 2016
Strategic Sales Support
Public Storage
Nov 2010 to March 2011
Call center reservation agent
April 2007 to Nov.2010
Property Manager
Panalpina
December 2003 - October 2006
IBM/Vendor Global Accounts Coordinator
Austrian Airlines
March 2000 - December 2003
Sr. Customer Service
Schenkers Intl.
July 1998 - Jan 2000
Special Accounts Coordinator
JAS Forwarding
March 1996 - July 1998
Operations Supervisor
Fritz Co.
March 1986 - January 1996
Gateway Supervisor