Bill Sturm, a district manager at Kroger, wrote a recommendation letter for Kelsie Gissler praising her work ethic and abilities. Kelsie began as a part-time employee in 2005 and took on roles such as Assistant Customer Service Manager and Payroll Specialist. She was responsible for tasks like scheduling, bookkeeping, payroll, customer service, and training self-checkout attendants. Sturm described Kelsie as a diligent, goal-oriented employee who was well-liked by peers and management for her warm personality and ability to learn new skills quickly. He recommended her as a strong candidate for any open position.