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1
YU HONG(Tony)
Birthday: 04.04.1975
Mobile: 0086-133-8817-6933
Gender: Male
Birth Place: Chongqing
E-mail: tony.yuhong@gmail.com
SUMMARY OF QUALIFICATIONS
More than 15 years of working experiences in the telecommunication industry,
mainly focus on the optical transmission network (SDH/WDM/OTN/ASON);
including more than 10 valued years in ALCATEL-LUCENT and 5 years in
Tellabs/Coriant as a New Product Introduction and Sr. technical support
specialist. Excellent performances were recognized by the company for
several times.
Well understand the system architecture and composition of the optical
transmission equipment and network. Having advanced knowledge and rich
experience in system test (such as POC/BMT/License/Certification test/Bid
test/field trial), technical presentation, new products introduction, system
demonstration, customer training, and troubleshooting. Be familiar with and
skillful in using the Optical/OTN/SDH/Ethernet test instrument from different
vendors (such as EXFO, JDSU, Anritsu…).
Technical knowledge includes SDH, WDM, ASON, OTN, PTN, MSTP, TMN,
SDN, Ethernet and IP (got CCNA certification, and passed the Router test for
CCNP). Keep up with the latest WDM/OTN/100G/400G/CDC
ROADM/Coherent optics/Flex grid/SDN technologies.
Work experience/on-job training in Italy/France/United states/Korea/Malaysia
for customer test/project implementation and streamline the support procedure.
Working together with R&D experts from other countries to make sure the
result can meet/exceed the Chinese specifications.
2
PERSONAL STRENGTHS
 Extraordinary ability of fast learning new technology and product
 Equipped with fluent English listening, speaking, reading and writing,
capable of freely communicating technical issues with foreign engineers
 Global vision and international/strategic perspective
 independent and self-motivated, pro-active work attitude
 Rich of experience in SDH/WDM/OTN/PTN/ASON network, skillful in
troubleshooting and problem analysis
 Be familiar with all kinds of optical and data test instruments
 Keep up with the new technologies, such as next-gen WDM/ROADM,
100G+…..
 Having an energizing impact on team members
 Helping the team to evaluate ideas and concepts which contribute to team
success
 Maintaining a positive team climate
WORKING EXPERIENCE
Coriant (acquired Tellabs on 2013)
Sr. Technical Support Specialist
2013.12-present
 Provide technical support to customer and partner.
 Project solution and network design
 Provide feature request to product house and suggestion for system
architecture
 Technical clarification and communication with customer
 Provide support to pre-sale team for solution and bid.
 Handle the test regarding Optical products and NMS
 Knowledge transfer to team and customers
Key Projects involved
 100G OTN trial in Hunan Unicom, 2015
 100G OTN/DWDM test for China Unicom, 2015 Beijing
 100G DWDM backbone expansion project for China Unicom, 2014&2015
 100G DWDM test for China Unicom,2014 Beijing
 DWDM product license test, Academy of Telecommunication Research of
MIIT,2014
3
Tellabs
Sr. Customer Support Engineer
2010.9-2013.12
 Provide technical support to customer and partner.
 Project solution and network design
 Provide support to pre-sale team for solution and bid.
 Handle the test regarding Optical products and NMS
 Knowledge transfer to team and customers
Key Projects involved
 Support Hunan Unicom OTN project
 Support the ASON project for Fuzhou Power
 Support the OTN project for Yunnan Power
 Migrate the NMS for Yunnan Power
 Handle the OTN test for Southern Power Grid in Guangzhou
 Handle the OTN test for State Grid Corporations of China in Beijing
 On-job training for OTN and ASON technology in project of Time Dot Com, Malaysia,
 Got ASON training in Chicago, United states
 Got Kepner Tregoe training(method of troubleshooting and problem analyzing) in
Helsinki, Finland
ALCATEL LUCENT
Team leader of New Products Introduction
2007-2010.8
 As coordinator to arrange and handle the new technology/ products tests
including qualification test, acceptance test, interworking test with other
vendors, bench market test and demo.
 Provide technical clarification to the customer; Communicate with
customer for new technology/ products issues.
 Provide technical features request and strategy suggestion to R&D for new
products development.
 Provide technical support to field engineer for new products’ first project
application/implementation and key projects.
 Get trained from R&D for new technology/products transfer, following up
the latest advanced technology/products.
 Provide technical introduction/training to engineers and customer, prepare
handbook/operation guideline to field engineer.
 Provide suggestion for national standard discussing.
 Coordinate with R&D for solving products bugs
 Plan team work and sustain team productivity
4
 Help the team to maintain their workload and reach their goals
Key Projects involved
 On-job training for ROADM technology in Milan, Italy, 2007
 ROADM test for China Mobile in Beijing, 2008
 On-job training for 40G technology in Paris, France, 2008
 Support the ROADM/MSTP network for Shanghai Mobile, 2008
 WDM system test and 40G project implementation support for CNC, 2008
 40G WDM system test including interworking test for China Telecom in Beijing and
Paris, France; 2008 and 2009
 40G WDM system test for China Unicom in Beijing, 2009
 License test in the MITT(Ministry of Industry and Information Technology) for
latest OTN product in Beijing, 2009 and 2010
 Support the first project of latest OTN product application in Next Generation
Broadcast network for Shanghai Oriental Cable TV, 2009--2010
 40G WDM system test including interworking test for China Mobile in Beijing, 2010
Team leader of Level 2 Technical Support
2003-2007
From 2003 worked in TEC(Technical Expert Center, changed to TAC later) of
CSC(Customer Support Center),which was the first Level 2 support center
founded in Alcatel China.
 Provide technical support to field engineer and customers, including
troubleshooting, root cause analysis, preparing malfunction analyze report,
official clarification report to customer.
 Provide detailed guideline/procedure to customer and field engineer for
system migration, upgrade and troubleshooting
 Debug and modify system on site, including modifying the configuration,
guaranteeing smooth operation of system and satisfying the requirement in
the contract
 Handle all kinds of tests and demo for SDH/WDM/OTN/MSTP products;
 Coordinate with R&D for solving products bugs
 Provide technical introduction/training to engineers and customer.
 Support presales for system planning and configuration
Key Projects involved
 On-job training for technical support process and set up support channel for China in
Milan, Italy, 2003
 Harbin Metro SDH/WDM Network implementation management and support for
Heilongjiang CNC, 2003 and 2004
 Provide one week technical(SDH/WDM) training for Heilongjiang CNC, 2003
 Support the CWDM technical issue for Beijing Telecom, 2004
5
 Provide one week technical(SDH/WDM) training for Shaanxi Unicom, 2004
 MSTP test for China Unicom, Beijing, 2004
 Factory test of WDM system for China Telecom Nation Backbone project, Triest, Italy,
2004
 National Backbone WDM project(Wuhan-Changsha-Guangzhou and
Nantong-Shanghai) support for China Telecom, 2005
 Provincial SDH/WDM Backbone project support and provided network optimized
proposal for Shandong CNC, 2005
 Northeast Ring of National SDH/WDM Backbone project implementation and
optimization for China Mobile, 2005
 National Backbone SDH/WDM project(Chengdu-Kunming-Guiyang) support and
provided network optimized proposal for China Telecom, 2005
 SDH/WDM network support for Guangdong Mobile, 2005
 SDH and WDM malfunction support for Jiangsu Mobile, 2006
 Support WDM/ROAM network implementation for France Telecom in France, 2006
 CWDM test for CNC Beijing, 2006
 WDM system test including multi-vendor interworking test for China Mobile, Beijing,
2007
 CWDM product selection test for Southern Korean Telecom, Soul, 2007
 SDH/WDM network support for Guangdong Unicom, 2007
 SDH and WDM malfunction support for Jiangsu Power Grid, 2007
Project Implementation Supervisor Engineer
2000-2003
 Be in charge of project implementation
 Maintain good relationship with customer
 Coordinate with sales to fight for new contract
 Provide technical training and products introduction to customer
 Handle the system test for projects
 Impress the customer with good service and high quality of ALCATEL
products
 Deal with all kinds of request from customer.
 Be responsible for all technical issues of the project
Key Projects involved
 Project implementation of SDH/Video coding/decoding equipment for Shanxi Cable
TV, 2000
 MSTP test for China Telecom, 2000
 Project implementation of SDH/Video coding/decoding equipment for Hunan Cable
TV, 2000 and 2001
 National Backbone SDH/WDM project(Xi’an-Chengdu-Chongqing) project
implementation for China Telecom, 2001
 National SDH backbone project implementation for China Unicom, 2001
6
 Nation Backbone DXC project implementation and customer training for China
Telecom, 2002
 Provincial SDH/WDM network project implementation for Guangdong Unicom, 2002
 Heilongjiang Backbone SDH/WDM network construction management and
implementation for Heilongjiang CNC, 2002 and 2003
 Provide one week technical training for Heilongjiang CNC, 2003
 Troubleshooting for random bit error issue on SDH network for Chongqing Unicom,
2003
THE 10TH INSTITUTE OF CHINESE MINISTRY OF ELECTRONICAL
INDUSTRY
Electronical Research & Development Engineer
1997 - 2000
 Develop and test the electronica control modules in aviation and
spaceflight field
TRAININGS AND HONORS AWARDED
Trainings:
 Cisco Certified Network Associate(CCNA) and Cisco Certified Network
Professional(CCNP) training
 40G/100G transmission key technology and OTN application
 Customer service
 Team working
 Presentation skill
 Business English
 Emotion and Pressure management
 Train to trainer
Honors:
 Outstanding Achievement Award, Q1 of 2015 Shanghai R&D
 2010—2014 MVP of global service team several times
 Yearly “best technical documentation”, 2009
 Yearly individual MVP award of Alcatel Shanghai Bell, 2008
 2008—2010 quarterly MVP team award for many times
 2008—2010 the monthly “best technical documentation” for many times
 “Best Team” award, 2005
7
EDUCATION
1993-1997
Got recommendation for admission to the University of Electronic Science
and Technology of China from Chongqing Jianshan middle school,
graduated as Bachelor of Science Degree in Electronics Engineering

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Resume yuhong EN

  • 1. 1 YU HONG(Tony) Birthday: 04.04.1975 Mobile: 0086-133-8817-6933 Gender: Male Birth Place: Chongqing E-mail: tony.yuhong@gmail.com SUMMARY OF QUALIFICATIONS More than 15 years of working experiences in the telecommunication industry, mainly focus on the optical transmission network (SDH/WDM/OTN/ASON); including more than 10 valued years in ALCATEL-LUCENT and 5 years in Tellabs/Coriant as a New Product Introduction and Sr. technical support specialist. Excellent performances were recognized by the company for several times. Well understand the system architecture and composition of the optical transmission equipment and network. Having advanced knowledge and rich experience in system test (such as POC/BMT/License/Certification test/Bid test/field trial), technical presentation, new products introduction, system demonstration, customer training, and troubleshooting. Be familiar with and skillful in using the Optical/OTN/SDH/Ethernet test instrument from different vendors (such as EXFO, JDSU, Anritsu…). Technical knowledge includes SDH, WDM, ASON, OTN, PTN, MSTP, TMN, SDN, Ethernet and IP (got CCNA certification, and passed the Router test for CCNP). Keep up with the latest WDM/OTN/100G/400G/CDC ROADM/Coherent optics/Flex grid/SDN technologies. Work experience/on-job training in Italy/France/United states/Korea/Malaysia for customer test/project implementation and streamline the support procedure. Working together with R&D experts from other countries to make sure the result can meet/exceed the Chinese specifications.
  • 2. 2 PERSONAL STRENGTHS  Extraordinary ability of fast learning new technology and product  Equipped with fluent English listening, speaking, reading and writing, capable of freely communicating technical issues with foreign engineers  Global vision and international/strategic perspective  independent and self-motivated, pro-active work attitude  Rich of experience in SDH/WDM/OTN/PTN/ASON network, skillful in troubleshooting and problem analysis  Be familiar with all kinds of optical and data test instruments  Keep up with the new technologies, such as next-gen WDM/ROADM, 100G+…..  Having an energizing impact on team members  Helping the team to evaluate ideas and concepts which contribute to team success  Maintaining a positive team climate WORKING EXPERIENCE Coriant (acquired Tellabs on 2013) Sr. Technical Support Specialist 2013.12-present  Provide technical support to customer and partner.  Project solution and network design  Provide feature request to product house and suggestion for system architecture  Technical clarification and communication with customer  Provide support to pre-sale team for solution and bid.  Handle the test regarding Optical products and NMS  Knowledge transfer to team and customers Key Projects involved  100G OTN trial in Hunan Unicom, 2015  100G OTN/DWDM test for China Unicom, 2015 Beijing  100G DWDM backbone expansion project for China Unicom, 2014&2015  100G DWDM test for China Unicom,2014 Beijing  DWDM product license test, Academy of Telecommunication Research of MIIT,2014
  • 3. 3 Tellabs Sr. Customer Support Engineer 2010.9-2013.12  Provide technical support to customer and partner.  Project solution and network design  Provide support to pre-sale team for solution and bid.  Handle the test regarding Optical products and NMS  Knowledge transfer to team and customers Key Projects involved  Support Hunan Unicom OTN project  Support the ASON project for Fuzhou Power  Support the OTN project for Yunnan Power  Migrate the NMS for Yunnan Power  Handle the OTN test for Southern Power Grid in Guangzhou  Handle the OTN test for State Grid Corporations of China in Beijing  On-job training for OTN and ASON technology in project of Time Dot Com, Malaysia,  Got ASON training in Chicago, United states  Got Kepner Tregoe training(method of troubleshooting and problem analyzing) in Helsinki, Finland ALCATEL LUCENT Team leader of New Products Introduction 2007-2010.8  As coordinator to arrange and handle the new technology/ products tests including qualification test, acceptance test, interworking test with other vendors, bench market test and demo.  Provide technical clarification to the customer; Communicate with customer for new technology/ products issues.  Provide technical features request and strategy suggestion to R&D for new products development.  Provide technical support to field engineer for new products’ first project application/implementation and key projects.  Get trained from R&D for new technology/products transfer, following up the latest advanced technology/products.  Provide technical introduction/training to engineers and customer, prepare handbook/operation guideline to field engineer.  Provide suggestion for national standard discussing.  Coordinate with R&D for solving products bugs  Plan team work and sustain team productivity
  • 4. 4  Help the team to maintain their workload and reach their goals Key Projects involved  On-job training for ROADM technology in Milan, Italy, 2007  ROADM test for China Mobile in Beijing, 2008  On-job training for 40G technology in Paris, France, 2008  Support the ROADM/MSTP network for Shanghai Mobile, 2008  WDM system test and 40G project implementation support for CNC, 2008  40G WDM system test including interworking test for China Telecom in Beijing and Paris, France; 2008 and 2009  40G WDM system test for China Unicom in Beijing, 2009  License test in the MITT(Ministry of Industry and Information Technology) for latest OTN product in Beijing, 2009 and 2010  Support the first project of latest OTN product application in Next Generation Broadcast network for Shanghai Oriental Cable TV, 2009--2010  40G WDM system test including interworking test for China Mobile in Beijing, 2010 Team leader of Level 2 Technical Support 2003-2007 From 2003 worked in TEC(Technical Expert Center, changed to TAC later) of CSC(Customer Support Center),which was the first Level 2 support center founded in Alcatel China.  Provide technical support to field engineer and customers, including troubleshooting, root cause analysis, preparing malfunction analyze report, official clarification report to customer.  Provide detailed guideline/procedure to customer and field engineer for system migration, upgrade and troubleshooting  Debug and modify system on site, including modifying the configuration, guaranteeing smooth operation of system and satisfying the requirement in the contract  Handle all kinds of tests and demo for SDH/WDM/OTN/MSTP products;  Coordinate with R&D for solving products bugs  Provide technical introduction/training to engineers and customer.  Support presales for system planning and configuration Key Projects involved  On-job training for technical support process and set up support channel for China in Milan, Italy, 2003  Harbin Metro SDH/WDM Network implementation management and support for Heilongjiang CNC, 2003 and 2004  Provide one week technical(SDH/WDM) training for Heilongjiang CNC, 2003  Support the CWDM technical issue for Beijing Telecom, 2004
  • 5. 5  Provide one week technical(SDH/WDM) training for Shaanxi Unicom, 2004  MSTP test for China Unicom, Beijing, 2004  Factory test of WDM system for China Telecom Nation Backbone project, Triest, Italy, 2004  National Backbone WDM project(Wuhan-Changsha-Guangzhou and Nantong-Shanghai) support for China Telecom, 2005  Provincial SDH/WDM Backbone project support and provided network optimized proposal for Shandong CNC, 2005  Northeast Ring of National SDH/WDM Backbone project implementation and optimization for China Mobile, 2005  National Backbone SDH/WDM project(Chengdu-Kunming-Guiyang) support and provided network optimized proposal for China Telecom, 2005  SDH/WDM network support for Guangdong Mobile, 2005  SDH and WDM malfunction support for Jiangsu Mobile, 2006  Support WDM/ROAM network implementation for France Telecom in France, 2006  CWDM test for CNC Beijing, 2006  WDM system test including multi-vendor interworking test for China Mobile, Beijing, 2007  CWDM product selection test for Southern Korean Telecom, Soul, 2007  SDH/WDM network support for Guangdong Unicom, 2007  SDH and WDM malfunction support for Jiangsu Power Grid, 2007 Project Implementation Supervisor Engineer 2000-2003  Be in charge of project implementation  Maintain good relationship with customer  Coordinate with sales to fight for new contract  Provide technical training and products introduction to customer  Handle the system test for projects  Impress the customer with good service and high quality of ALCATEL products  Deal with all kinds of request from customer.  Be responsible for all technical issues of the project Key Projects involved  Project implementation of SDH/Video coding/decoding equipment for Shanxi Cable TV, 2000  MSTP test for China Telecom, 2000  Project implementation of SDH/Video coding/decoding equipment for Hunan Cable TV, 2000 and 2001  National Backbone SDH/WDM project(Xi’an-Chengdu-Chongqing) project implementation for China Telecom, 2001  National SDH backbone project implementation for China Unicom, 2001
  • 6. 6  Nation Backbone DXC project implementation and customer training for China Telecom, 2002  Provincial SDH/WDM network project implementation for Guangdong Unicom, 2002  Heilongjiang Backbone SDH/WDM network construction management and implementation for Heilongjiang CNC, 2002 and 2003  Provide one week technical training for Heilongjiang CNC, 2003  Troubleshooting for random bit error issue on SDH network for Chongqing Unicom, 2003 THE 10TH INSTITUTE OF CHINESE MINISTRY OF ELECTRONICAL INDUSTRY Electronical Research & Development Engineer 1997 - 2000  Develop and test the electronica control modules in aviation and spaceflight field TRAININGS AND HONORS AWARDED Trainings:  Cisco Certified Network Associate(CCNA) and Cisco Certified Network Professional(CCNP) training  40G/100G transmission key technology and OTN application  Customer service  Team working  Presentation skill  Business English  Emotion and Pressure management  Train to trainer Honors:  Outstanding Achievement Award, Q1 of 2015 Shanghai R&D  2010—2014 MVP of global service team several times  Yearly “best technical documentation”, 2009  Yearly individual MVP award of Alcatel Shanghai Bell, 2008  2008—2010 quarterly MVP team award for many times  2008—2010 the monthly “best technical documentation” for many times  “Best Team” award, 2005
  • 7. 7 EDUCATION 1993-1997 Got recommendation for admission to the University of Electronic Science and Technology of China from Chongqing Jianshan middle school, graduated as Bachelor of Science Degree in Electronics Engineering