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1. Name of the Student – Vinit Patidar
Enrollment Number – A30501921006
Company’s Name – Jyoti Multi-Speciality Hospital Indore
Industry Guide - Mr. Vineet Mani
Faculty Guide - Dr. Swapnil Moyal
Amity Global Business School
Indore

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Similarity Report

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About the Organisation
Jyoti Multispecialty Hospital PVT. LTD.
Jyoti Multi Specialty Hospitals Private Limited is a privately
held company incorporated on May 10, 2018. It is classified as
a limited liability company and is based in Indore, Madhya
Pradesh. The authorized share capital is INR 10.00 Lac, and the
total paid-up capital is INR 10.00 Lac.
Jyoti Multi Specialty Hospitals Private Limited Current status
is - Active. The last reported Annual General Meeting (AGM)
of Jyoti Multi Specialty Hospitals Private Limited was held on
November 30, 2021, according to records. In addition,
according to our records, the most recent balance sheet was
prepared for the period ended March 31, 2021.
Jyoti Multi Specialty Hospitals Private Limited has his five
directors Arpit Tiwari, Jyoti Tiwari, Shruti Tiwari, Shilpi
Tiwari and Om Prakash Tiwari.
Jyoti Multi Specialty Hospitals Private Limited Company
Identification Number (CIN) is U85310MP2018PTC045764.
Jyoti Multi Specialty Hospitals Private Limited has its
registered office at GF-19 SCHEME NO. 54, VIJAY NAGAR,
INDORE, INDORE, MADHYA PRADESH.

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Industry Analyses and/or SWOT

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Roles and Responsibilities given as an Intern
 To take Complaints Rounds and get the issues resolved, if any.
 To obtain feedback from each admitted patient/attendants for further improvements.
 To obtain Google reviews from the Patients/ attendants for the hospital and the consultants.
 To ascertain that OPD registers of Gynecology & Orthopedics Department stay updated, and
follow-ups take place effectively and daily.
 To assist in making follow-ups calls, Just Dial calls and sending Thank You messages to all the
visitors.
 To ensure that training that direct walks-ins are properly attended, and their issues are resolved
satisfactorily.
 To assist in carrying out Reception, Mediclaim, Ayushmann Bharat, MRD audits as per the
instructions relayed by the competent authorities.
 To ensure that training sessions for various Departments take place as per the schedule and
information is disseminated in time and attendance is marked properly.
 To assist Quality & HR Department in selected aspects related to Quality audits, Attendance
Management, Leaves, Penalties and others.
 To ascertain that Security Department & Housekeeping Department are working efficiently.

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Weekly Reports (in brief)
 Patient satisfaction survey
 A comparative study on waiting time in various hospital departments andrecommendations to
decrease waiting time (Out-patient dept., billing, etc.).
 Management on administrative and technical work of hospital and working on howto improve them
and make them fastest.
 To understand the mechanism of the admission and discharge process and to identify the
shortcomings so that the solutions can be identified and implemented for effectiveand desired
outcomes.
 Work on aspect related to hospital clerical work, patient Satisfactory index, Mediclaim filing,
MRD Audit of IPD patients and OPD Coordination and take four genuinerelated to hospital
promotion and for patient satisfaction about his/her treatment.
 Work on the aspect related to HR officials, Complaint mechanism, patient Satisfactory index,
Mediclaim filing, MRD Audit of IPD patients and OPD Coordination

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 Work on the Development/promotion object of hospital in marketing mechanism,
New insurance company impalement to hospital, Daily Based complaint rounds, patient
Satisfactory index, Mediclaim Bills arrangement, MRD Audit of IPD patients and OPD
Coordination and taken five genuine reviews from OPD and IPD Patients related to
hospital facilities and for patient satisfaction about his/her treatment.
 To understand and analyses the working of a healthcare establishment and gaugethe
areas of improvement which when addressed and worked upon can improve the overall
functioning of the establishment.

8. Project/Assignment Details
Training and development are some of the major issues in every organization. The
present study focuses to find out the impact of training and development on nurses’
and technical staffs’ performance and work motivation. We received data of 51
numbers of employees as a sample by using convenient sampling at one of the
secondary health units. Data were collected through a standard questionnaire and
analyzed by reliability, descriptive, linear regression and correlation coefficient
using IBM SPSS21. Results show a positive relationship between training and
development and employee performance and motivation.

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Conclusion and Findings
The study is conducted with the purpose to find out the T & D impact on the performance of
employees working in a secondary healthcare unit. The major objective of the research highlights
the importance of Training & Development for skill enhancement in delivering quality services
to the patients. Besides, it also gives an overview of how employees perceive the role of T & D in
their job performance. The objectives of the study are to find out the impact of training and
development on nurses and health allied professionals’ performance and to identify the
significance of training and development on their motivation. The questionnaire had been
distributed to the employees who had gone through some training sessions during the course of
their job at their respective area of work and interviews were also conducted. On the basis of
responses, results have been drawn which proved the study objectives and also answered the
research questions.

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Suggestions and Recommendations
• The study of training and development is conducted to find out the impact of employee
• performance and work motivation. Deductive approach is used for quantitative study.
• Hypotheses are formulated and tested with different statistical tools in the study. Test is
• generated through Annona, Simple Linear Regression.
• Quantitative research is conducted through Questionnaire which was filled by the nursing
and technical staff of Shamsi Hospital.
• This study demonstrates the positive relationship between Independent variable (Training
and development) and Dependent Variable (Employee Performance and Work
Motivation.
• This chapter also shows the results of hypotheses, and which has relevance with the
previous studies. The hypothesis supporting predictor Training and Development impacts
on employee
• performance and work motivation is accepted.

11. • This research is limited to one hospital in secondary health care sector in Karachi. In future
• research comparative study between secondary and tertiary health care sectors could be
• conducted to know different perspectives of employee’s performance, motivation, training and
• development programs in their respective health sector. There are other factors like reward
• system that affects the motivational level of employees, future research could be conducted
on
• impact of financial and non-financial rewards system in health care sector. In the present
study
• impact of training and development were analyzed on nursing and other health allied staff, in
• future it could be checked at different managerial levels in health as well as other service
sectors.
• Results show that training and development have a positive impact on employees’
performance
• and work motivation so health care should invest more money in training sessions and should
• organize effective training programs according to the needs of their employees to improve
their
• performance, skills, and knowledge. Hence Training and development is an important factor
to
• evaluate employees’ motivation towards their work.

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Key Learnings
 How to put my knowledge and skills into practice.
 The benefits of networking.
 Understanding workplace culture.
 Enthusiasm is invaluable.
 Keeping a journal is great for personal growth.
 How important good communication is.
 The benefits of taking on feedback of Patients.

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Achievements and Testimonials
•A thorough knowledge of Hospital Administrative department and detailed understanding of
target markets including seasonal variations.
•Excellent communication and interpersonal skills.
•A good standard of Mediclaim Department and its numeracy.
•A strong Patient focus.
•Ability to work under pressure and to tight deadlines
•An understanding of the need for stretching performance.
•Commercial awareness and an understanding of the hospital industry.
•A strong commitment to effective time management.
•A belief that having good personal presentation is important in conveying corporate values.

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Thank You