1. RESUMERESUME
BIJAN DUTTA
Objective : To grow in life by working in a platform where I can exploit my technical
skills & put my best effort for growth of the organization.
Name : Bijan Dutta
Permanent Address : “Deboprobha Dutta Bari”
B.Garden, Dakshin Rajyadharpur (Sarderpara),Srerampur,
P.O. Mallickpara,
Dist. Hooghly,
PIN : 712203
State – West Bengal
Mobile No. +918478997006
Email Address : mails.bijan@gmail.com;
Experience : Job involved below mentioned tasks :
(1) Provide Backend Network support for Network Operation Centre (NOC) of DU
Telecom. (Note : Technical support on issues of Landline, Broadband & TV)
(2) Provide field support as well as inhome support for computer users of our client.
(3) Provide support 24*7 and work in Night Shift.
(4) Troubleshoot on software issues of laptop & desktop.
(5) Fix virus infected issues.
(6) Fix software issues of Wireless Printer & Scanner.
(7) Configure wireless network with router, modem and other network devices.
(8) Create secured network connection.
(9) Configure email clients, like Microsoft Outlook 2013, Microsoft Live Mail, Mozilla
Thunderbird, etc.
(10) Setup automatic backup of email and system data on backup devices (like, external
Hard disk)
(11) Work with OS, like Windows 8.1 Pro, Windows 7 Ultimate, Windows Vista Home
Premium.
(12) Provide all India support for software and hardware issues in offices and depot of client.
(13) Provide online support and phone support to international customers from US, Canada,
UK , Australia & Dubai

2. Current CTC : 1.75 Lakhs
EXPERIENCE : 5 years 5 months 10 days
Professional Experience :
Name of Organisation
& Location
Designation Tenure of Job Duration
Salary Drawn
(Per Month)
Concentrix
Customer Care
Associate
From 10th
October, 2011
To 10th
August, 2015
3 Years &
10 Months
Rs.12,000 + (Twelve
Thousand Plus
Performance Incentive)
PCS Technology
Ltd,Kolkata
Technical Helpdesk
Coordinator
From October, 2010 To
July, 2011
9 months
Rs.6,500
(Six Thousand Five
Hundred Only)
PCS Technology
Ltd,Kolkata
Technical Helpdesk
Coordinator
From 25th
August,2008.
To 4th
July,2009.
10 Months
& 10 Days
Rs. 5,120
(Five Thousand One
Hundred Twenty Only)
Educational Qualification :
Examination
Year of
Exam
Board / University School / College Division
Percentage
of Marks
B.Sc. 2001 North Eastern Hill University Saint Edmund’s College 2nd
45%
Higher
Secondary
1996
Meghalaya Board of School
Education
Laban Bengalee Boys’
Higher Secondary School
2nd
51%
Secondary 1994
Meghalaya Board of School
Education
Laban Bengalee Boys’
Higher Secondary School
2nd
59%
Professional Qualification :
Name of the Course
Year of
Passing
Name of the Institution & Location
Percentage
of Marks
Grade
Software & Programming
Course
2010 NIIT, Shillong. Certified Certified
Honours in Computer Hardware
(A+ Course).
2007
Indian Institute of Hardware Technology,
Kolkata.
70% B
Diploma in Information
Technology Application
2003
Barrackpore Youth Computer Training
Centre, Kolkata.
73% B+
Personal Information :
Father’s Name : Bidhan Dutta
Occupation : Business
Candidate’s Date of Birth : 1st
January, 1978.
Sex : Male
Marital Status : Single
Languages Known : English, Bengali & Hindi.
Hobbies : Surfing internet
Date : Place : Signature: