1. Resume
SUBODH THAKUR
Gali No. 1 ,House No 45/c1
Noida sector – 66(201301)
Tel: +91-9599660908/955383400
E-mail: subodh.thakur2@gmail.com
CAREER OBJECTIVE: To make a sound position in corporate world and work honestly and
enthusiastically in team to achieve the overall goal of the organization. To excel in my field through
hard work, research, skills and perseverance. To serve my parents, and my country with the best of
my abilities.
WORK EXPERIENCE
 Presently working as a “Technical Helpdesk/Unix Administrator” in Collabera Technologies
Private Limited seated IBM client in Bharti Airtel.
o Duration:3rd
February’ 2016 – Present
 Worked as a “Technical Helpdesk/Unix Administrator” in IBM- Info servicesseated IBM
client in Bharti Airtel.
o Duration: 7th
July’14 – 1st
February’ 2016
 Worked as a “Technical Helpdesk” with Progressive Info Vision Pvt Ltd. (Channel Partner
of WIPRO Ltd.)
o Duration: 27th Sept’11 – 5th
July 14
SUMMARY OF DUTIES
 Hardware & Software
o Providing hardware/software/networking helpdesk support over telephone & mails
to end-users on all India basis in the undergoing Crime and Criminal Tracking
Network & Systems (CCTNS), e-governance project in National Crime Records
Bureau, Min. of Home Affairs, New Delhi
o Diagnosing and resolving a wide range of technical issues.
o Take ownership of a call and seeing it through to closure.
o Investigating and implementing ways of reducing calls to the Help Desk.
o Updating support documentation
o Assembling and installing a wide array of computer systems, workstations, peripheral
hardware, network, etc.
o Configuring and troubleshooting MS Outlook Express

2. Knowledge of Cyber Ark Tool.
o Create New user
o Activate and enable user.
o Prepare Delay user Activity Report.
o Manage PSM and CPM Server.
o Manage All Server Passwords.
o Provide off site support
o PSM Installation
o Provide consulting services to Cyber Ark’s clients
o Managing User Accounts, Server Space & other Log files on servers.
o IAM (creating , Deleting, Enabling, Password reset Disabling, ID tagging etc.. )
 Networking
o Monitoring of pan-India network under CCTNS project.
o Working on Netxms and Watsupgold tool for monitoring the network.
o Manage and coordinate with BSNL When network down.
PROFESSIONAL QUALIFICATION
 Completed 18 Months Diploma in Computer Hardware and Networking from JetKing
InfoTrain Pvt Ltd, New Delhi
Duration:28th
Aug’09 – 21st
Dec’10
EDUCATIONAL QUALIFICATION
Name of the Course School/University Year Marks
Bachelors of Arts (B.A)
Indra Gandhi Government College
Under Rajiv Gandhi University
2009 50.5 %
Intermediate (12th)
Govt. Hr. Sec. School Tezu, Arunachal
Pradesh
2006 60.2 %
Matriculation (10th)
Govt. Hr. Sec. School Tezu, Arunachal
Pradesh
2004 51.6 %
KEY SKILLS
 Assembling and installing a wide array of computer systems, workstations, peripheral
hardware, network, etc.
 Knowledge of installation, maintenance of Win XP, 7, 2003, 2008 Server and Linux Red
Hat.
 Knowledge of IP Configuration, Crimping & Router configuration
 Knowledge of LAN, WAN, and wireless Networking
 Good knowledge of MS Office package
PERSONAL DETAILS

3. Father's Name : Mr. Mahesh Thakur
Date of Birth : 15-08-1987
Language Proficiency : Hindi and English
Gender/ Marital Status: Male/ Married
Nationality : Indian
HOBBIES & INTERESTS
Keen interest in reading books, exploring computer hardware, software and networking. Like
listening to songs, playing cricket.
Place: Noida ____________________
Date: (Subodh Thakur)