Resume - Erin Hood - Medical Administrative 2015
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Erin Hood has over 10 years of experience in administrative and customer service roles. She currently works as a Patient Services Representative at Swedish Medical Group, where her responsibilities include verifying patient information, confirming insurance coverage, collecting payments, scheduling appointments, and providing administrative support. Previously, she held administrative roles at Art with Heart, Wellspring Family Services, and Crocker Kuno Ostrovsky, where her duties included database management, customer service, administrative tasks, digital communications, and event support. Erin has proficiency with Microsoft Office, various medical and donor databases, and a typing speed of 50 WPM. She holds a Bachelor of Arts degree from Western Washington University.
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- 1. ERIN J. HOOD 604 Shelton Avenue NE, Renton, WA 98056 | 206.859.1627 | erinhood@hotmail.com Professional History Swedish Medical Group Patient Services Representative July 2013 – Current Patient Registration • Verify patient identity and demographics • Confirm insurance coverage through e-verification and web research as needed; solve verification issues • Collect appropriate copay and balance due Scheduling • Respond to referrals from physicians, including scheduling appropriate imaging studies prior to consult visit • Coordinating follow-up appointments Administrative Support • Managing busy multi-line phones • Support maintenance of medical records through scanning and chart notations. • Release medical records in accordance with policies Art with Heart, Administrative Assistant, February 2012-July 2013 Database Management • Building-out poorly used database to facilitate complete and cohesive transition from three different systems • Responsible for establishing standards for data entry and related how-to guide for multi-source, widely variable financial transactions • Created reporting processes that ensured accurate data, reconciliation and cross-departmental information needs were met Customer Service • Served as frontline resource to answer questions of prospective purchasers about products, purchasing procedures, and costs • Supported fulfillment and follow-up across all channels including webstore, conferences, and in office sales for $300,000 segment of revenue • Handled higher-touch purchases including international orders, as well organization’s with more multi-stage invoicing and payment needs Wellspring Family Services, Administrative Assistant, 2006-October 2011 Administrative Support • Coordinated building-wide reception functions and circulation of related information • Managed monthly internal newsletters by collecting and writing content, design, and distribution • Supported employee safety projects by creating comprehensive call down lists and safety procedures • Executive support including complex scheduling projects and Board Committee meeting support
- 2. Digital Communications & Outreach • Co-lead execution of the award winning family homelessness awareness project, "Don't Just Look Away!" 12 coordinated installations over Summer 2008 • Coordinated agency-wide volunteer program including managing department interns and volunteer group service days like Day of Caring • Established mass email communications strategy to 5,000+ constituents, with 3-4 messages sent per month • Lead from conception to distribution print projects: 2006 Annual report, 2009 Agency Calendar Crocker Kuno Ostrovsky, Office Administrator and Receptionist, 2003-2006 • Vendor coordination including office machine contracts, building management, and supply ordering • Communications projects including press releases and mass mailings • Event support for Western Washington Federal Bar Annual Continuing Legal Education & Awards event including budget planning, publicity, RSVP tracking, and day-of registration process Technical Skills • Microsoft Office applications proficient • Database Applications: Epic Medical Records, SalesForce, Donor Perfect, eTapestry proficient • Typing Speed: 50 WPM Education Bachelor of Arts, Western Washington University, Bellingham, Washington. March 2003 • Fairhaven College concentration, “Youth Empowerment: Advocacy and Community Building for Social Change” • Coursework included Communications, Sociology, and Political Theory