3 Years 4 months of Experience in Networking domain

1. Chandrima Chakraborty Mob: +91-8971-581-424
Discipline: M.C.A. Email:chandrima.c09@gmail.com
Career Summary
 M.C.A. with 3years 4 months’ experience in Network and
System Administration.
 Gained experience in operating, maintaining and administering the Data Network services
and systems.
 Expert in troubleshooting user generated and auto generated Network tickets (HP PPM,
SDM and Clarify ticketing tools).
 Well versed in LAN, WAN, WLAN technologies and Networking hardware.
 Familiar working on CISCO Switches and Routers.
 Excellent communication skills, flexible attitude and attention to detail.
Functional Expertise
Networking
 Perform problem management, and operate, maintain and administer the Data Network
services and systems.
 Perform problem determination associated with alarms and inbound calls relating to the
Data Network.
 Dispatch third party vendors and troubleshooting personnel to resolve problems with and
perform maintenance on the Data Network.
 Perform Network port activation as per user request.
 Troubleshooting Bandwidth related, latency in the links, links flapping, network outage
issues.
 Provide network addressing standards and required network connectivity designs to
customer for approval and forwarding to the network service providers.
 Knowledge of configuring cisco and Ruckus wireless access point.
Project Management
 Notify Customer of Data Network outages and other problems via the Sev1 Process.
 Schedule tech visit for site and help him to troubleshoot issue.
 Escalating issue trouble tickets while using appropriate utilizing escalation procedures.
 Managing Trouble Tickets for Major & Minor Incidents for Customer within SLA time.
 Designed network diagram using Visio tool, GNS3
System Analysis
 Perform trouble analysis of Data Network circuits and devices, problem recording, and
coordination of service calls with third party vendors for corrective maintenance through
closure.
 Track problem resolution efforts and manage to closure.
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2. Work Experience
I. Atos India Pvt. Ltd. - January, 2013 to June, 2015
Designation: Associate Engineer
o Clients: Siemens, Benjamin Moore, New York Blood Center .
Responsibilities
• Configuring and Troubleshooting Data Network for various Siemens Operating Companies,
NYBC, Forest Labs and BMC across North America.
• Analysing devices logs through Monitoring Applications (Orion, Spectrum, NCM & NetQoS)
• Accepting user generated tickets through HP PPM, Clarify and SDM12 ticketing tools.
• Troubleshooting issues related to switching, routing and wireless.
• Troubleshooting issues related to high bandwidth utilization and network slowness
• Configuration of switches and routers as per RFCs.
• Coordinating with various onshore teams and engineers for incident resolution as and when
required
• Coordinating with Major ISP’s like Orange, Verizon, AT&T etc for issues related to WAN links.
II. OLA Cabs – September, 2015- Present
Designation: Network Engineer
Responsibilities
• Working as a Network Operation Center Engineer, providing level 1 support for network
infrastructure and Data center management.
• Analysing issues through service now, Solarwinds, wireshark, cyberoam.
• Configuring and Troubleshooting Data Network.
• Troubleshooting issues related to wireless network,switching,routing.
• Involve in change management, raise RFC
• Change policies in Cyberoam , create/ modify policies.
• Following up with ISP’s like Vodafone, Airtel etc for issues related to WAN links.
TECHNOLOGY EXPOSURE:
Operating System : Windows 98/xp/vista/7, Windows Server 2003, Linux, Windows Server
2K8, Windows Server 2K8R2, Cisco IOS, ASA, IOS, Xp, Vista, Windows
2007.
Networking & Security Devices: Knowledge of ASA Firewall.
Server : ORACLE9i, DNS, DHCP
Application Protocols: : DNS, TFTP, DHCP, SMTP, Telnet, NTP, FTP, HTTP, SSL,TLS
Network Application : TCP/IP, FTP, Telnet, SSH, Putty, Secure CRT
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3. Programming Language : C, C++, Core Java, Sql, PL/SQL (Basics)
Database : Oracle 9i, 10g
Web Technologies : Html, Xml, Servlets, JSP JavaScript.
Training/Certification
 CCNA (Routing & Switching) : January, 2015
CISCO ID: CSCO12734897
Percentage of Marks: 96%
 MCP (Microsoft Certified Professional) : January, 2016
Microsoft Certification ID : 12857735
Education
 MCA from WBUT, 2012. Secured CGPA 84.75%
 BCA from WBUT, 2009. Secured CGPA 76.5%
 Class XII under WBCHSE, 2006. Secured 51%
 Class X under WBSE, 2004. Secured 62%
Area of Interest
 Switching
 Routing
 Firewall
 Network Security
Awards/Achievements
 Awarded Outstanding Performer for significant contribution in Network Administration.
Extracurricular Activities
 Member of Atos Fatang group involved in organizing team outings, games, fun activities,
indoor and outdoor game competitions.
 Participate in inter BU Cricket tournaments.
 Have been an active member of cultural committee during MCA for 3 years.
 Organized Tech Fest U4IK, 2009 in WBUT.
 Achieved various prizes in Dance and Drama at inter-school competitions.
Personal Details
 Date Of Birth: December 9, 1988
 Sex: Female
 Present Address: #1065, 8th Main, Behind Vinayaka Temple, Chowedeswari Layout,
Marathalli, Bangalore-560037
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