Ramesh K Hegde has over 16 years of experience as a Scrum Master and Agile professional. He has successfully coached Scrum teams and migrated projects to Agile. He has worked with companies in India, the US, and Europe on projects in various domains including IOT, healthcare, mobile apps, and CRM. Ramesh's skills include Agile coaching, test management, and experience with frameworks like Scrum, CMMI, and QA methodologies.

1. Ramesh K Hegde
Ramesh.hegde3@gmail.com
Mobile: +919008025317 (AVAILABLE IMMEDIATELY)
Summary
 Agile professional and Certified Scrum Master more than 16 years of Software Development / Scrum Master
experience, project and people management experience in both product and service companies like Nokia,
Unisys, Ness , GalaxE Solutions and Telematics4u – IOT organization.
 Successfully coached / mentored scrum teams and migrated projects from traditional models to agile.
 Multi-cultural, multinational experience in handling projects on a global basis; having worked in India and USA
and Europe.
 Interested in extending services as an Agile Coach / Scrum Master
 Practicing and certified Scrum Coach / Scrum Master having experience in managing/developing end-to-end
solutions using Agile Sprints, Waterfall and traditional V-model methodologies
Achievements
 Successfully coached/ implemented Agile in projects(5 projects) from project initiation to successful delivery by
mentoring the scrum team.
 Test Environment setup and maintenance using alternate strategy, which was appreciated by the customer.
 Managed simultaneously on three projects where I have contributed on the time goals within budget.
 Showcased our skills effectively to the customers, which resulted in couple of project materialization.
 Technical Guidance on automation tools POC & continuous integration.
Skill Set
 Seasoned professional with focus on quality management and complete SDLC handling using Quality
Management Plan, change request management, cross-functional co-ordination, customer liaison and off-shoring
 Organizational and quality process adherence; having worked with CMMi Level 5 companies
 Liaising with all stakeholders to understand their priorities, constraints, delivery timescales, Taking ownership
of all issues/escalations until resolved.
 Involved in CMMI, QA processes, Quality Checks and methodologies and Quality processes.
 Management of complex QA programs involving different technologies, regions, vendors and customers.
 Good in Test Strategy for complex projects, Effort Estimation, planning, Cost-of-quality, Cost of Failure and quality
risk analysis, Allocation and managing the team members for the Testing Tasks, meeting the schedules, deadlines.
 Worked in IOT domain, Healthcare domain, Mobile App and CRM domains.
 Involved in preparing Defect validation analysis, Defect Age analysis, Defect Severity analysis, Defect leakage
analysis, Defect removal efficiency, Defect Density Analysis and Root cause analysis.
 Worked on various test management tools like Quality Center, JIRA and automation/ Performance tools like
Selenium , QTP, Jmeter etc.
 Adept in Competency building & conflict resolution.
 Team building for new project, motivate the team to ensure successful delivery of testing service and project
deliverables and Lead process improvement activity

2. EMPLOYMENT DETAILS
Organization Telematics4u
1 Duration June 2015 to Jul 2015
2 Designation Scrum Master / Project Manager
Organization Galaxe Solutions, Bangalore , India
3 Duration April 2011 to August 2014
4 Designation Sr. Test Manager/Scrum Master
Organization Nokia India, Bangalore, India
5 Duration Aug 2008 to Mar 2011
6 Designation Project manager/Scrum Master
Organization Unisys, Bangalore, India
7 Duration Oct 2005 to Jul 2008
8 Designation Project Lead QA
Organization Ness Technologies, Bangalore, India
9 Duration Aug 2003 to Sept 2005
10 Designation Senior QA
11
Organization Sapient Corporation, Gurgaon, India
12 Duration Nov 2002 to Jul 2003
13 Designation Associate Technology - QA
Organization IonIdea, Bangalore, India
14 Duration March 2001 to Oct 2002
15 Designation Senior QA
16
TECHNICAL SKILLS
Languages/Scripts : Java, JSP, HTML, Javascript, .NET technologies
Operating Systems : Windows – 2000/NT/XP, Unix
Testing Tools :QTP, Selenium, Jmeter, Quality Center, JIRA, Rational Functional
tester, Bugzilla
Software Engineering Tools : Microsoft Project Plan, Microsoft Visio, Rational Clear quest,
Project server , Web logic, Tomcat , SOAP tools
EDUCATION DETAILS
 National Institute of Technology , Suratkal, Karnataka , India
PROFESSIONAL EXPERIENCE
Telematics4u Jun, 2015 – Jul 2016
1 Role Project Manager /Scrum Master
2 Respons
ibilities
 Handled 4 sprint teams simultaneously.
 Facilitated Scrum Rituals
 Work closely with PMO team and reporting the Agile Metrics to Executive Management.
 Resolved the impediments as they arise.
 Initiated team projection chart/tracker so that management will get the data/projection

3. well in advance.
 Technical guidance and UI testing
 Car Rental & Sand transport tracking user IOT technology.
Project Description
Car Rental Solutions (IOT Project)–
Customers -Jetfleet, Kangaroo cabs Srilanka
This app is an automated solution to booking and billing operations of Jetfleet and
Kangaroo cabs. Current manual entry is being replaced with paperless solution, which
eliminates the error and ensures the quicker reimbursements to the trips. Customer
App provides the booking and payment solutions for the normal trips and weekend
getaways. Google API & GPS technology is used to track the customer and distance
tracking & validation. Payment solutions are implemented using the bill desk
integrated with Amex, ICICI bank payment gateway.
.
Galaxe Solutions Apr, 2011 – Aug 2014
3 Role Sr. Test manager / Scrum Master
4 Respons
ibilities
 Define acceptance criteria for the features, groom the team and verify once they are
developed, review test specifications and lead customer evaluations
 Removed team impediments on a daily basis to allow the team to deliver the sprint goals
and deliverables
 Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective
meetings
Project Description
Pharmacy Benefit Management – The PBM plays a significant role in Healthcare industry. Maintains a drug repository
and based on the customer plans, the claim will be accepted / rejected. Various drug services available like Drug Age,
Drug Sex, Contraindication, refill too soon, Drug Utilization Review, etc
Gap projects:
Each of the acquired systems are analyzed with RX claim and gaps are identified. These gaps are implemented to
bring the data synchronization. Gaps include the screen as well as adjudication changes. Facilitated the Building
a strong knowledge base, so that everyone in the team is capable of handling Adjudication, Eligibility and
medical integration projects given the shortened schedule. Managing 80 people in these projects
Nokia India -- Aug 2008 – Mar 2011
5 Designa
tion
Project Manager – QA / Scrum master
6 Role Scrum Master
7 Respons
ibilities
 Successful implementation of projects in Agile by mentoring the scrum team, scrum
masters

4.  Conducted technical training session regarding Agile development methods.
 Contentiously worked on Inspection / Adapt and improved the efficiency of the
teams.
 Facilitated team and cross-team Retrospectives to build good working relationships
among the 7 agile teams across 3 states
 Implemented and supported Sprint planning and retrospective activities.
 Formulated and executed process flows and product backlog.
 Implemented End of Sprint Report, Release and Sprint Burn down charts.
Project Description
NCIM program includes authentication and authorization, account management, password recovery,
session management, global/service log out, Ovi purchase experience etc. NCIM project is used in all
the Ovi services for authentication, authorization, account management, single sign on etc. This
program has four nodes --SSO Core -- which takes care of authentication and authorization based on
user roles. SSO Extension node -- takes care of all the interface APIs for other services. SSO Queue
Node --provides messaging interfaces for various events.
SSO database: this provides storage and access mechanisms.
SDK Project
SDK program includes authentication and authorization APIs for various integrating services like Ovi
store, ovi music, Ovi chat etc. Each of these services need to connect to Nokia account backend for
identity management. All these services have their own interfacing APIs and it would become difficult
for NCIM to interact with all the service APIs. SDK takes care of this connectivity issue and provides
easy and faster integration with service APIs. These are set of Java library/APIs for better and easy
connectivity.
Scrum based framework was implemented for this project. As a Scrum master I was overseeing the
scrum adherence, facilitating & coaching the team for efficient and effective implementation of the
functionality, incrementally.
Unisys Global Services Ltd -- Oct 2005 – Jul 2008 (Unisys India & Unisys USA)
8 Role QA Lead / Associate Manager / Scrum Master
9 Respons
ibilities
 Lead a team of 8 and coordinating with internal stakeholders for high quality
deliverables.
 Enhancing Test Coverage, Effectiveness, Efficiency and Productivity
 Preparation of Test Plan, Test Design Strategy, Estimation, Metrics, Risk Analysis, RCA.
 Planning and executing complete testing activities, including system, integration and
performance testing
Project Description

5. Server Management:
The Server Management offering includes provisioning, operations and maintenance of server
environments ensuring performance and availability under rigid SLA control. The services are offered
for both Windows and UNIX environments, supported by ITIL based Service Management processes.
Total View Workforce Management:
Workforce management deals with effective utilization of agents, supervisors etc based on the
availability. Workforce Management considers individual parameters like leave, breaks, language
proficiency etc at any given point of time. Supervisors/team leads get appropriate performance reports
of each agent which eventually reduce the agent utilization by 3% and supervisor utilization by 20%.
Ness Technologies - Sep 2003 – Sep 2005 (Cobalt USA)
10 Role Senior Test engineer
11 Respons
ibilities  Requirement gathering and analysis.
 Production Support.
 Creation of Test plan for various releases.
 Win runner Maintenance.
 Client interaction and consulting.
 Performance Testing
 Web-services Testing
Project Description Cobalt group is a well-known in North Atlantic for its automobile dealership solution. This is
a comprehensive product dealing with End-End solution. i.e. Creation of Web-sites for dealers, uploading their
resources, customer care, financing, servicing and appointments , lead capturing, Dealership Advertising,
Inventory etc. More than 50% of the American dealers use Cobalt’s solution. I am involved in Testing and
quality assurance of this product for all the releases, maintenance of win runner scripts and various QA related
activities of Ness Technologies. My testing also involved the client interfacing as well.
Sapient Corporation Nov 2002 – Aug 2003 (Nextel USA)
12 Role Senior Tester.
13 Respons
ibilities  Requirement gathering and analysis in relation to testing.
 Unit and Integration testing.
 Change Control for production.
 Client interaction and consulting.
 LOE estimation
 Win runner for Functional and GUI testing
 Test Strategy, Test Plan, Estimation, Reporting, Metrics, and Analysis.
 Mentoring, coordinating team for successful test deliverables on time.
Project Description
Nextel Telecommunications, Reston, VA is involved in developing mobile messaging system. There are three parts

6. to the system. The first part Web sales deals with client specific features for various mobile phones launched by Nextel. I
am involved in Requirement analysis and developing Quarterly Release Promo, which is in turn a part of the websales.
Requirement gathering happened in client Site in Virginia, USA. Now we are undertaking the development and support
from Sapient Delhi office.
Ionidea solutions ltd , Bangalore India – Mar 2002 to Oct 2002
14 Role Senior Test Engineer
15 Respons
ibilities  High-level design
 Database design
 Development
 Documentations
 Unit and functional testing

Project Description
Juvenile Offenders in USA are placed in separate cell. This project involves the study of their behavior, their
previous records, number of times they had committed the offences, food habits, clothing etc are maintained in this system.
Ionidea Solutions ltd , Bangalore, India – Mar 2001 to Feb 2002
16 Role Senior Software Engineer
17 Respons
ibilities
Including but not limited to
 Development of motherhood module.
 Unit, functional testing.
 Documentation for the project.
 User support.

18 Environ
ment
Java, SQL, Jsp, Servlets
Project Description
The project is health care project. It consists four modules. Fatherhood, Motherhood, Infant,
Administrator. Total behavioral details of father, mother and their drug, drinking, food habits etc are provided in
length. Infanthood is contains the children details. The administrative module defines various users of the
system..

7. to the system. The first part Web sales deals with client specific features for various mobile phones launched by Nextel. I
am involved in Requirement analysis and developing Quarterly Release Promo, which is in turn a part of the websales.
Requirement gathering happened in client Site in Virginia, USA. Now we are undertaking the development and support
from Sapient Delhi office.
Ionidea solutions ltd , Bangalore India – Mar 2002 to Oct 2002
14 Role Senior Test Engineer
15 Respons
ibilities  High-level design
 Database design
 Development
 Documentations
 Unit and functional testing

Project Description
Juvenile Offenders in USA are placed in separate cell. This project involves the study of their behavior, their
previous records, number of times they had committed the offences, food habits, clothing etc are maintained in this system.
Ionidea Solutions ltd , Bangalore, India – Mar 2001 to Feb 2002
16 Role Senior Software Engineer
17 Respons
ibilities
Including but not limited to
 Development of motherhood module.
 Unit, functional testing.
 Documentation for the project.
 User support.

18 Environ
ment
Java, SQL, Jsp, Servlets
Project Description
The project is health care project. It consists four modules. Fatherhood, Motherhood, Infant,
Administrator. Total behavioral details of father, mother and their drug, drinking, food habits etc are provided in
length. Infanthood is contains the children details. The administrative module defines various users of the
system..