- Alok Kumar Saxena is a senior management professional with over 20 years of experience in project management, installation, commissioning, and after-sales services for CNC machines, especially in the manufacturing industry. - He has strong skills in areas like after-sales service, project execution, electronics engineering, client relationship management, and quality control. - His experience includes roles like senior engineer, production manager, and lab manager for various companies providing services related to CNC machines and precision optics equipment.

1. ALOK KUMAR SAXENA
Mobile: +91 9867802157 / +91 9967264004 ~ E-Mail: alokarchit@yahoo.com
SENIOR MANAGEMENT PROFESSIONAL
~ After Sales Services~ Installation & Commissioning of CNC machines~
Preferred Industry: Manufacturing / Service Preferred Location: Mumbai/ Navi Mumbai
Enterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses,
heightening productivity, systems & procedures
S K I L L S S E T
After Sales Service
Project Execution
Electronics Engineering
Installation & Commissioning
Client Relationship Management
Reporting & Documentation
Maintenance
QA/QC
P R O F I L E S U M M A R Y
• A competent professional with over 20 years of experience in Project
Management, Estimation & Tendering, Installation & Commissioning,
Electronics Engineering and Testing & Power Electronics &
Instrumentation.
• Skilled in handling activities related to documentation applied in keeping records
and ISO certification.
• Demonstrated abilities in handling all service & product related issues, handling
dealers / buyers along with providing sales & after sales services.
• Proficient in service operations along with implementation of various techniques
for improving the process operations along with cost effectiveness.
• Proficient in handling complete production, maintenance, quality control and
smooth running of the lab without any breakdown and timely delivery of the
finished material.
• Well versed with ISO-9002 Quality Certification System.
• Expertise in undertaking activities related to preparation of daily, weekly and
monthly reports of work completed at site.
• Built and trained dynamic teams for the service function, mentored performers and
forged a unified and highly motivated team.
• Skills in problem solving coupled with confident decision making for enabling
effective solutions leading to high customer satisfaction & low operational costs.
K N O W L E D G E D O M A I N
• Conceptualizing & implementing services plans, policies & procedures for the organization, ensuring accomplishment
of business goals.
• Overseeing the expansion of service network, setting up of service centres and imparting service training to achieve
optimum service & spare parts reach.
• Handling dealers as per the company norms, monitoring potential distributors for smooth distribution of sales &
service activities.
• Handling the request and complaints of the all customers that are escalated and ensuring that they are resolved within
the stipulated Turn Around Time.
• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by
achieving service quality norms.
C O R E C O M P E T E N C I E S
• Planning and effectuating predictive & preventive maintenance schedules for various equipment to increase machine
uptime & equipment reliability
• Anchoring on-site installation & commissioning activities for ensuring completion of work within time & cost
parameters and utilizing resources to maximize output.
• Generating & monitoring schedules with respect to cost, resource deployment, time over-runs and quality compliance
to ensure timely execution of projects.
• Reviewing engineering/design changes and resolving issues associated with design.
• Monitoring day-to-day site operations involving completion of project within the time & cost parameters and ensuring
effective resource utilization to maximize output.
• Ensuring that design complies with relevant standards & local engineering practices.
• Selecting control schemes, identifying appropriate control system and preparing enquiry specification.

2. O R G A N I S A T I O N A L E X P E R I E N C E
Since Jun’11 Satisloh AG India, Mumbai Senior Engineer – Technical Services
Attended all breakdowns & production or maintenance related problems of CNC Machines at customer’s site and labs.
Highlights:
• Played a key role in E&I works which helped in increasing number of Ophthalmic manufacturing labs.
• Successfully completed eight projects within budget & before time.
• Online support to customers to do production uninterrupted.
• Solving the customer’s complaints by mails or telephonic conversation.
• Attending all breakdowns & production or maintenance related problems of CNC Machines at customer’s site and labs
Satisloh provides customized high technology solutions and a large variety of surfacing, polishing, measuring, coating and
finishing equipment, consumables, tools, services and process know how all from one source for ophthalmic lenses from CNC
machines. Satisloh has a worldwide presence in 20 countries through 16 subsidiaries and 10 agents offering you easy access,
comprehensive service, competent maintenance, process knowledge and quick responses to all technical and commercial
questions. Satisloh (Germany) is the company to offer a wide range of comprehensive products for both the ophthalmic and
the precision optics industry by CNC machines. Presently working in Satisloh India as a Senior Engineer Technical
Services – Surfacing.
Jun’09 to Jun’11 Chemtron Science Laboratories Pvt. Ltd., New Mumbai Manager – Electronics Department
Looked after complete production & smooth running of the electronics department timely delivery of the finished material.
Company is engaged in manufacturing of Gas based Ripening system, Calibration gases, Pure Gases, Specialty gases, Gas
handling equipments, Gas chromatograph, Gas analysers, and Supercritical Fluid extraction systems.
Mar’09 to Jun’09 Suprol – Indian Optics Pvt. Ltd. , New Delhi Lab Manager
Responsible for complete production, maintenance, quality control and smooth running of the lab with any breakdown and
timely delivery of the finished material
Lab is equipped with CNC Blocking machine – Eclipse & Step1 Geber Coburn; CNC Generator – SL2 Express & DTL 150 Geber
Coburn; Fining & Polishing machines – Surfacer 5056 Geber Coburn; Lensometer - Topcon CL100; Hard Coating Machine –
Advance Solution Management M30; Anti Reflecting Coating machine – Quantum 725
Air Compressor – ELGI SC75
Mar’08 to Jan’09 Prime Lenses Pvt Ltd., Mumbai Production Manager
Managed complete production, quality control & maintenance (Generator V75 & V100, Smoother & Polisher Toro X – 2S & 4S)
Lab was equipped with Lens cutting C N C machine V – 75 & V - 100, Satis LOH, Germany. Smoothing & Polishing machine
TORO X – 2S & 4S, LOH, Germany. Blocking machine – E Blocker, LOH, Germany, Hard Coating Machine – Ultra Optics and Dip
Coating machine, Anti Reflecting Coating Machine 360 – Satis. Chiller - BKW, GMBH Germany. Air Compressor – Ingersoll
Rand, India & AtlusCopco. Edging Machine – Indo,
Jul’03 to Feb’08 G K B Rx Lens Pvt. Ltd. , Wadala, Mumbai Lab Incharge
Role
• Handled complete production, quality control & maintenance of the Mumbai Lab (Head Office in Calcutta)
Lab was equipped with Lens cutting CNC machine V – 50, LOH, Germany. Smoothing & Polishing machine TORO X – 2S, LOH,
Germany. Marking machine – Marker 501 – 3, LOH, Germany. Blocking machine – E Blocker, LOH, Germany, Hard Coating
Machine – Ultra Optics. Chiller - BKW, GMBH Germany. Air Compressor – Ingersoll Rand, India. Edging Machine – Kappa
CTD, Essilor, Dip Coater – CD500 – Satis, ARC Coater MC 380 – Satis
Oct’02 to May’03 Jay Kay Fibres Limited, Kano, Nigeria Manager - Electrical
Accounted for the complete maintenance of the plant from electronics, electrical & instrumentation side reporting directly
to the director. (Synthetic Yarn Manufacturing company)
Plant is equipped with Pneumatic & Microprocessor controlled machines i.e. Main Extruder - 6 E 4, 26 kw. Siemens ; Master
Batch Extruder - 3E, 6.4 kw Siemens; Spin Pump - 0.60 kw Siemens ; Winder - STM 16 - 25 ; D.G. Set - 750 kva & 500 kva,
Doorman & Catterpiller U.K.; Air compressor - 722 CFM, 10 Bar, KSB U.K. ; 733 CFM, 10 Bar Ingersoll Rand, India ; Chiller - 76
Tr, York, U.K. ; Inverters - 10 kva, 15 kva, 40 kva, Simovert – F, Siemens
Jun’00 to Sept’02 Sai Meta Plast Pvt. Ltd. Taloja, Dist - Raigad, Maharashtra Maintenance Engineer
Role
• Accountable for complete plant maintenance related to electrical, electronics & instrumentation including purchase of
electrical & electronics component along-with inventory management & control

3. • Served as Management Representative for the ISO-9002 Quality Certification System
Plant was equipped with Vacuum Matallizer - EHF – 1650. General Vacuum Company England ; Rotary Pump - KT 505 ,
Kinney Vacuum, USA ; Booster Pump - 13000 &1300 , Dresser Roots England ; Diffusion Pump - NHS 35 Varian Vacuum
Product USA ; Polycold Cryogenerator - PFC1100 HC ; F & R Chiller - EWC-GV-23, Polycold ,
Jun’97 to May’00 Parasrampuria Industries Ltd. .Dadra, (U. T.) Engineer
Growth path
Jun’97- Jun’98 Assistant Engineer
July’98- May’00 Engineer
Plant was equipped with D.C. Drives - 40 to 106 kw, Siemens ; Inverters P & V Types - 15 to 120 kva, Siemens ;
Winders - SW46 & SW-IS900, Barmag ; 5000, Neumag ; PLC -100U ; Temperature Controllers - 2810 - West , Microscan
- Taylor, Gossen - KK4 ; ME ; Eurotherm 90 ; U.P.S. - 400 kw, Nelco ; Air Compressor - 6 x 1170 CFM, 8 & 12 bar , C.P.
Tools ; Chiller - 120 Tr, C.P. Tools ; Vapour Absorption Chiller - 4 Tr, Thermax ; Boiler - 4 Tr, Thermax .
(Synthetic Yarn Manufacturing company)
Aug’95 to May’97 Maikaal Fibres Ltd., Khargone (M.P.) Asst. Electronics Engineer
Growth path
Aug’95- Aug’96 Trainee Electronics Engineer
Sep’96- May’97 Asst. Electronics Engineer
The company was engaged in the manufacturing of high quality cotton spun yarn for export. All the machines available
were equipped with Crossroll Blowroom & Carding, Vouk - Drawfram & Comber Speedfram- Texmaco & Zinser , Ringfram
- Zinser , Autoconer - Scholahforst 238.
E D U C A T I O N
1995 B.E. (Power Electronics) from B. D. College of Engineering, Wardha, (Nagpur University); secured 1st
division
1988 B.Sc. (Electronics) from P.P.N. College (Kanpur University) secured2nd
division
P E R S O N A L D O S S I E R
Date of Birth: 1st
February 1968
Address: B - 3 – 4 – 1, Millennium Tower, Sector – 9, Sanpada, New Bombay - 400705
Passport Details: Passport No.: H5207660
Mobile No.: +91 9867802157