This document summarizes the experience and qualifications of Mary E. Martell as a credit and collections professional with over 15 years of experience. She has held roles as a credit and collections manager, billing/financial analyst, accounts receivable analyst, and senior credit and collections representative. Her experience includes responsibilities like credit approval, accounts receivable management, billing, collections, and financial analysis.

1. MARY E. MARTELL
SUMMARY Credit professionalwith over 15 years of experience in credit and collections, including billing,
supervisory,training, credit policy, cash applications, review of new accounts and approvalof
credit limits, and review and handling of bad debts.
COMPUTER SKILLS Proficient in Microsoft Office Products,Oracle, Great Plains, QuickBooks, CARMS, Deltek,
MFG Pro software and various General Ledger accounting software
EXPERIENCE
2012 To 07/2015 Long Term A/R Contractor
RSA, Division of EMC Corporation
Billing/Financial Analyst – Contract (April 2013 to June 2015)
 Analyze customer contracts and summarize billing instructions for booking, invoice
generation, and revenue recognition
 Track service start and end dates,perform reconciliations, and gather documentation
necessary to insure proper billing
 Actively monitor userdefinitions in billing systemfor accuracy
 Resolve count discrepancies by engaging cross-functional departments
 Identify opportunities for process efficiencies and streamlining; initiate and manage
improvement projects
 Revenue forecasting support
 Daily support of Consumer Billing Process
Advanced Diagnostics
Billing,Credit and Collections Manager – Contract (October 2012 to April 2013)
 Analyze customers payment history and financial data in order to determine collection
procedure for problem accounts,such as; payment plans, legal demand notices or collection
agency assignment
 Full cycle billing including; analyzing data for accuracy of technicians uploads and tests
 Financial analysis of billing and receivables processed on a monthly basis for review by CEO
 Responsible for the collections of Mid-West and Southern regions with a receivables total of
$650,000 plus. Ensuring customers remit payment in a timely manner
 Help facilitate reimbursement for doctor's offices by Medicare, Medicaid and commercial
insurance companies
 Review contracts for accuracy and adherence to corporate guidelines.
Triumvirate Environmental
AccountsReceivable Analyst-Contract (August 2012 to October 2012)
 Managing the Florida and Mid-Atlantic entities accounts receivable with a combined average
total of two million dollars
 Research and reconciliation of problem accounts
 Process company cash applications
2010 to SYNERON, INC
2011 Credit and Collections Manager
 Review credit applications for new customers by analyzing credit ratings, applicants financial
information and obtaining credit references to determine acceptable risks and appropriate
finance options,ie; company credit line, private financing or special payment terms
 Determine credit limits based on financial review for customers granted credit lines
 Manage all aspects ofsetting up accounts for payments and financing.
 Review all accounts for adherence to corporate credit policies to minimize bad debt exposure
 Manage the receivables base for both the United States and Canadian division with an
estimated monthly value of $12 million USD and $1million CAD.
 Maintain customer accounts and contracts to meet both Federal and company guidelines
 Generate invoicing for of accounts fornew products as well as warranty and special delivery
options
 Reconcile all US and Canadian banks on a monthly and quarterly basis
 Responsible for the month and quarter end closing for the general ledger, A/R, and US and
Canadian banks

2.  Assist customerservice in resolving client issues
 In charge of the Canadian cash operations and directing appropriate personal in the proper
resolution of US/Canadian monetary issues.
2009 to Great Eastern Seafood
2010 Credit and Collections Manager
 Maintain the collections and receivables staff to ensure timely and accurate collection of
accounts receivable, while addressing and building vendor/customerrelationships
 Responsible for accounts receivable of two million dollars and corresponding aging reports to
maintain company credit standards
 Manage the receivables staff to ensure the timely and accurate invoicing to customers
 Month-end accounting responsibilities including journal entries, reconciliations and accruals
 Responsible for the accurate submission of payroll for a work- force of 40 permanent and
temporary employees.
2007 to Dunkin Brands
2008 Credit and Collections Analyst
 Responsible for the collection of receivables for the Mid-Atlantic territory
 Ensure franchisees meet corporate expectations for reporting sales accurately and timely
 Work closely with corporate and outside legal counselin the preparation and filing of
documents and ensure accuracy of documentation for litigation
 Adhere to all Sarbanes Oxley requirements for handling of franchisee payments and accounts
2004 to BARD, RAO + ATHANAS, Consulting Engineers, LLC
2007 Credit and Collections Manager
 Responsible for the accurate billing of all additions to plans, which included assessing process
and implementing changes that increased the monthly billing by approximately $15,000.00
 Supervise the accurate billing of reimbursable expenses to the proper general ledger accounts
 Responsible for general ledger journal entries and reconciliation for all invoices
 Manage all aspects ofaccounts receivable for a receivable base of approximately 30 million
dollars annually, and corresponding aging reports
1994 to Automatic Data Processing (ADP)
2003 SeniorCredit and Collections Representative,1998 to 2003
Credit and Collections Clerk,1994 to 1998
 Supervision of the credit and collections staff in the day-to-day operations of the department
to ensure corporate goals and policies were met and followed
 Process and approve bad debt,bankruptcy filings and general adjustments ensuring that all
laws and requirements were adhered to
 Training all associates in any new software applications and department policy changes
 Member of the client retention task force, using negotiating and analytical skills to keep
clients satisfied with the cost of the service while keeping ADP's profit goals in mind
EDUCATION Norheastern University, Boston, MA
Pursued and completed Accounting I and II, Statistics, Business Law I, Finance I and II,
Managerial Accounting I and II
Framingham State College, Framingham, MA
Bachelor of Science in Human Behavior and Elementary Education