The document provides a summary of an individual's accomplishments, experience, and education. Some of their key accomplishments include training others which resulted in over $4,000 in additional revenue and receiving awards for customer service skills. Their experience includes roles coordinating sports events, marketing assistance, IT support, and customer service. They also served a humanitarian mission teaching in Georgia. Their education includes studies in communications and business marketing.
For over 40 years, BDPA has partnered with corporate America to provide a steady stream of talented African Americans in IT.
BDPA offers our stakeholders in corporations, educational institutions and government agencies opportunities to network with other employers, career professionals and students in the pursuit of IT talent and services, as well as receive critical information on technology trends.
The prestigious Top Companies for Blacks in Technology award is presented annually during the National BDPA Technology Conference and Career Fair to the company that best demonstrates a workplace and environment that supports the advancement of African-Americans in the Information Technology industry. Each year, National BDPA surveys Fortune 1000 companies to make an assessment of their internal workplace and career development climate using the following rating categories:
For over 40 years, BDPA has partnered with corporate America to provide a steady stream of talented African Americans in IT.
BDPA offers our stakeholders in corporations, educational institutions and government agencies opportunities to network with other employers, career professionals and students in the pursuit of IT talent and services, as well as receive critical information on technology trends.
The prestigious Top Companies for Blacks in Technology award is presented annually during the National BDPA Technology Conference and Career Fair to the company that best demonstrates a workplace and environment that supports the advancement of African-Americans in the Information Technology industry. Each year, National BDPA surveys Fortune 1000 companies to make an assessment of their internal workplace and career development climate using the following rating categories:
An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality.
Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices.
Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization.
Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results.
Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels.
Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.
An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality.
Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices.
Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization.
Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results.
Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels.
Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.
1. Accomplishments
Results Oriented- Trained individuals in soft skills and upselling over a two week time
period, represented co-workers in providing feedback and improvements for Fortune 500
company, CenturyLink, and received recommendations and exceptional remarks on my
job performance
Industrious- Brought in over $4,000 in additional revenue while working for doTERRA
Understanding- Awarded 6 times for soft skills in customer service over a 6 month time-
frame in two different companies
Driven- Received Eagle Scout by organizing an over 200 man-hour Eagle Scout
volunteer project-planned, executed, and documented the successful results
Experience
SLC Unity Center Sports and Recreation Supervisor Oct 2015 - Nov 2015
Coordinated with other leaders, coaches, and referees to host and arrange events and
outdoor competitions for the South Salt Lake City community, included refereeing games
Blue Label Marketing Events and Communications Assistant Manager Aug 2015 - Oct 2015
Trained individuals, oversaw and presented in, and handled company marketing
strategies for events in Fortune 500 retailers from Smiths, Krogers, and Walmarts
CenturyLink IT Repair Service Attendant Jul 2015 - Aug 2015
Applied major and minor program, connection, and network troubleshooting, provided
superior repair support and customer concern resolution, and trained in the use of IEX
systems, Avaya One-X, and numerous other interrelated tools within the company
doTERRA Member Services Representative Mar 2015 - Jul 2015
Resolved member concerns regarding products, educated and built rapport for company
in in- and out-bound calls, handled Avaya, with other Data Entry systems, and website
troubleshooting, also monitored and recorded contacts and transactions for orders of
upwards $1,000+ at any given time
Teacher and Humanitarian 2013-2015
Served a two year Humanitarian Mission in Georgia, taught others about moral standards
and cleanliness and provided service from the community to city levels
Education
University of North Georgia Communications and Business Marketing Gainesville, GA
Skills
Apt in finance and basic accounting, background with Microsoft programs, 60+ wpm
Michael DeGraff
(801) 471-8686
MichaelJ.DeGraff@Hotmail.com