Cherish Caputo is seeking a full-time position applying her experience in CRM database management, strategic planning, account management, customer service, training, and project management. She has over 10 years of experience in these areas, currently working as a Business Applications Manager at Visit KC where she supports their CRM system, trains employees, and develops reports. She also teaches business courses as an adjunct instructor at Bellevue University and Grantham University. Caputo has an MBA with a focus on management information systems and a BS in Marketing and International Business.

1. Cherish D. Caputo
1603 NW Weatherstone Lane, Blue Springs MO 64015
Cell: 916-201-6305
Email: cherishcaputo@gmail.com
Objective
Apply academic training, practical experience and lifelong passion for assisting others in a full-
time position with your dynamic organization.
Qualification Summary
Experienced in CRM database management, strategic planning, account management,
customer service, technical training, supervision, mentoring, project management,
establishing return on investments for projects and delegation of tasks.
● Quick study with an ability to rapidly achieve organizational goals, take
ownership of a project, and aggressively pursue solutions. At ease in high stress,
fast-paced environments with emerging and multiple responsibilities
● Excellent leadership, management, oral/written communication, interpersonal,
intuitive, and analytical skills
Recent Professional Experience
Visit KC
Business Applications Manager, 2012-Present
CRM Database Support Specialist, 2008-2012
● Assist in the Association's utilization of Customer Resource Management (CRM)
Systems and Content Management Systems (CMS) by means of Database technologies,
information systems and services
● Act as a knowledge resource for staff in regards to system data, specializing in data
acquisition, compilation of data and presenting information to Visit KC team
● Develop reports/documentation, identify trends, perform analysis (such as production
projections/results, volume, frequency, historical information, revenue, audits, etc.) for
organization team
● Develop business relations with vendors and different LOB managers
● Mine various database systems for relevant information to assist the team in igniting
global passion for Kansas City and elevating its destination as a premier place to visit
● Ensure information in databases are up to date and relevant to the organization’s mission
● Responsible for training employees on CRM Database and other business
applications such as MINT, Extranet, Office 365, OneDrive, Lynda and other
SaaS products
● Specialist in CRM conversions and integrations within the tourism industry
● Create a field map of CRM system
● Write and manage Request for Proposal from various vendors regarding a CRM
database conversion
● Setup and manage technical helpdesk, DocuSign account, and live chat for Visit
KC
Bellevue University

2. Adjunct Instructor, 2014-Present
● Teach assigned courses per policies and procedures set by the institution
● Post and maintain regular office hours to ensure students have a clear understanding of
when they may reach me outside of stated calling times
● Use videos and other presentation tools to connect with students on a personal level
● Manage courses using Google, Angel and Blackboard systems
● Facilitate classroom discussions on trending topics
● Courses taught include: BA222: Intermediate Computer Concepts and Applications
Grantham University
Adjunct Instructor, 2013-2016
● Teach assigned courses per policies and procedures set by the institution
● Post and maintain regular office hours to ensure students have a clear understanding of
when they may reach me outside of stated calling times
● Use videos and other presentation tools to connect with students on a personal level
● Manage courses using Google, Angel and Blackboard systems
● Facilitate classroom discussions on trending topics
● Courses taught include:
o BA150: Principles of Business Management
o BA430: Intro to Quality Management
o BA301: Business and Society
o BA365: Intro to Operations Management
o BA411: Training and Development
o BA421: Leadership in Organizations
Officeteam (Division of Robert Half International)
Staffing Manager, 2005-2008
● Resolved any customer service issues quickly and efficiently to maintain the highest level
of customer satisfaction
● Developed and grew own client base by selling our services for temporary and/or full-
time staffing solutions
● Ensure accurate data is provided in reports
● Negotiated salaries and contract content
● Routinely made recommendations to clients regarding the highly skilled
candidates available to meet their requirements
● Answered customer inquiries in a professional and timely manner
● Sourcing candidates through existing database,advertising, Internet, business contacts
and direct recruiting
● Strategized with team members to ensure daily, weekly, monthly and quarterly goals
were met
● Responsible for up to 200 phone calls per day (including both inbound and outbound)
Education
2005 BS in Marketing and International Business, California State University,
Sacramento
2012 MBA with Management Information System concentration, Baker University

3. Successes and Affiliations
● Certified Tourism Ambassador
● Marketing and Business Development Committee for JobOne
● Girl Scout Leader
● Destination Marketing Association International
● Received monthly rewards for outstanding performance
● Most recent review exceeded expectations in all areas
● Worked on a team that ranked in the top five offices nationwide for a Customer Service
award; two consecutive years
● Partnered with team members to reach an all time high of total billed hours
● Member, Delta Sigma Pi, professional business fraternity. Leadership positions held
include Pledge Class President, Historian, and Vice President Community Service. Lead
the Fraternity to achieve National recognition for our community service efforts.
Responsible for following trainings:
(Ongoing) Member Extranet Webinars. Online or onsite course presented by VISIT KC
(Ongoing) Office 365 suite
(July 2014) GoToMeeting Training. Training and Development course presented at
VISIT KC
(July 2014) DMAI Event Impact Calculation Training. Training and Development course
presented at VISIT KC
(January 2014) Booking and Visitor Inquiry Training. Training and Development course
presented at VISIT KC
(August 2013) Rollout of new CRM Database to staff. Training and Development course
presented at VISIT KC
(July 2013) Sales Lead Training. Training and Development course presented at VISIT
KC
(October 2013) CRM Conversion Question and Answer Lunch and Learn. Training and
Development course presented at VISIT KC
(January 2013) Code Management Training. Training and Development course presented
at VISIT KC
(January 2013) Account Module Training. Training and Development course presented at
VISIT KC
(January 2013) Industry Partners Module Training. Training and Development course
presented at VISIT KC
(January 2013) Media Relations Module Training. Training and Development course
presented at VISIT KC
(January 2013) Budget Module Training. Training and Development course presented at
VISIT KC