1. :E-mail jared.armes@mail.com :Website www.jaredarmes.xyz
:Phone (443) 326-6455 :Address 14206 Center Road
Stewartstown, PA
17363
All Covered (Formerly America's Remote
Help Desk)
July 2015 — Present
America's Remote Help Desk Sept 2014 — Dec 2014
Jared Armes
Objective
Seeking a career position which builds on my recent web design experience to provide value and growth.
Qualifications
CompTIA A+ Certification.
Proficient with multiple ticketing systems.
Experience with back-to-back phone calls while maintaining a standard of excellent customer service.
Ability to understand a customer's needs and communicate a solution quickly through troubleshooting and
diagnosis of multiple operating systems and environments.
Able to communicate professionally with people from all walks of life.
Extensive knowledge working with various VPN's such as Cisco AnyConnect, and LogMeIn applications.
Intermediate understanding of HTML/CSS, Javascript and Git.
Experience utilizing build processes such as Gulp or Grunt.
Expert with Adobe Creative Cloud and Microsoft Office.
Efficient utilization of Google Apps and Office 365 administrative dashboard for user management and password
changes.
An extensive history working with a variety of customers.
Work experience
Remote Service Center Level I Engineer
Assisting over eighty clients in many different environments with technical issues, and elevating others to their
appropriate technicians or corporate points of contact. Experience includes, but is not limited to:
Experience helping educational professionals with limited technical skills.
Access to ADUAC in many different environments for password resets and account changes.
Utilizing Citrix environments to perform password changes, troubleshoot issues and terminate hung sessions, as
well password changes and access to client applications.
Basic troubleshooting of PC laptops and desktops ranging from Microsoft services to virus and malware diagnosis
and removal.
Fluent in Windows and Mac OS.
IT Help Desk Analyst
Working within three different ticketing systems and assisting customers with various technical issues. Experience
includes, but is not limited to:
Jared Armes 1

2. Microsoft Oct 2013 — Dec 2013
Senior Web Developer Nanodegree
Course
Mar 1 — Present
Full Stack Web Development Aug 2015 — Present
Introduction to Web Development Ap 2015 — Aug 2015
High School Sep 2011 — Jun 2012
Using Kaseya ManageIT Systems Management tool to access and manage different users' workstations.
Installing and activating Kaseya Download Agent for our managed services partners.
Using Kaseya's ManageIT Systems Management tool to push anti-malware, anti-virus and performing remote
troubleshooting.
Xbox LIVE Customer Support
Assisting customers with Xbox-related services such as billing, troubleshooting, repairs and returns.
Education
Udacity.com
As I grew more confident in my aesthetic and coding skills, I subscribed to Udacity in order to incorporate my passion
for web design into the real world. I am currently working on various projects that will improve my portfolio. I aim to
receive a Nanodegree in this course by the end of this year.
Teamtreehouse.com
After grasping the basics and becoming serious about web development, I began learning on Treehouse to further my
education. Here I further studied HTML and CSS, as well as various frameworks such as Bootstrap. I created my own
websites and built my first portfolio site. I am still subscribed and am currently studying Javascript and JQuery.
Codecademy.com
My very first introduction into the world of web design and development. Here I studied the foundations of HTML and
CSS, their history, and the various techniques for applying them in a project.
Pennsylvania Cyber Charter School
Interests
Designing, developing and programming websites and web apps.
Music composition, technical drawing and writing.
Maintaining and fixing computers.
Exploring challenging new creative projects.
References
Eileen Voigt
Helpdesk Manager
2 years
(410) 727-8330
John Blizzard
Service Delivery Manager
2 years
Jared Armes 2

3. 2 years
(410) 727-8330
Julie Harrison
Strategic Account Manager
2 years
(410) 727-8330
Jared Armes 3