1. PAUL A. YODER
Paulyoder2626@yahoo.com
Dear Boss,
I am proud to introduce myself as the newest member of your management, customer service team.
I am NOT a "CORPORATE" man! I am a CUSTOMER'S AND EMPLOYEE'S PERSON.
While still maintaing the utmost professionalism and focus of the companies objective's
I have over thirty years experience in senior management and customer service, ranging from resturants to
retail. I possess a strong knowledge of various management styles and operational policies and procedures
(Though I really do prefer the working with the public and providing the utmost customer satisfaction and
merchandising) but more importantly the up close and personal touch with the asscociates and the client 's by
being on the sales floor, something deeply lacking in todays work environment.. Let's face it with pads and
smartphones, laptops and computers. no one person needs to be in the office more that 1 maybe 2 hours a day.
One of the first opportunities I was given was because an HR person at Macy's in Reno, NV; hiring for the
holiday season, against her better judgment, gave me a shot. Then a the manager for the Men's apparel,
Rachael Whitman took the TIME to teach me, guide me, allow me to fail and ultimately succeed so that along
the way not only did I promote quickly and gain national attention in the company by my salesmanship of credit
applications. I became one of the youngest managers in the Reno store, and was able to attend a training class
and be able to let that HR person know that her GUT was not wrong! I went on to make her proud.
I also have a strong human resource and merchandising proficiency in all aspects of retail management including
small "mom & pop” store and multi-million dollar establishments. However do not let the word "RETAIL” allow
you to over look the fact that EVERY aspect of what I have learned in these versatile positions, WILL carry and
have carried over into every aspect of my career and my life. "THE BIG PICTURE, WORKING OUTSIDE THE BOX,
MAKING A SQUARE PEG FIT INTO A ROUND HOLE, THE ABILITY TO INSTANTLY DISCOVER THE NEEDS OF A CLIENT
OR EMPLOYEE AND 99% OF THE TIME RESOLVE THE SITUATION IN A MANNER THAT EVERY PARTY IS PLEASED.
I have built my career on the great statisfaction of my clients and buildng on the success of the employee's @ me
as well as the leadership I have had the great fortune to learn from even in their harsher yet fair and deserved
criticism of me. Any of my former employees will tell you I was the best boss they every worked for. and I
beleive my bosses will agree as well as add i would do what ever it took to get the job done.
I am not perfect, sometime it takes a while for things to sink in but with training. I am teachable, open minded
and plyable.
I look forward to an opportunity to discuss with you more about my work experience and how my skill set will
contribute to the successful day-to-day running of your business.
I am happy to supply strong references at your request. Though if you talk to any employee or long time client at
Ross, Macy's, Burlington Coat Factory, or even Postal Annex. I'm quite confident you will have all you need to
know!
I look forward to my future role with you.

2. Sincerely, I deeply appericiate y our consideration and look forward to our time meeting at the interview.
I look forward to hearing from you soon.
Paul Anthony Yoder
Resume of experience and knowlegde:
Paul AnthonyYoder
Paulyoder2626@yahoo.com
Objective:
Utilize my extensive leadership knowledge, experience in Merchandising, corporate organization, interpersonal
skills, large volume personal customer service & management, while maintaing a personable, yet professional
atmosphere at all times so together so we as a "Team" will expand and grow our reputation and brand to best
suit the needs of our clients.
Employment History: 1994-Present
ASM / Merchandising; Burlington Coat Factory, Reno, NV
ASM/ Merchandising: Ross Stores Inc. Reno, NV
GSM/ Men's Collections, Holiday Lane, Homegoods & Young Men’ Macy’ West, Reno NV
Showroom Designer/ Accessories Manager; Levitz Furniture, Reno, NV
Skills Include, but are not limited to;
• The ability to effectively run the day to day operations of a small independent store as well as an establishment
• With a Multi-million dollar sales volume
• The ability to implement and communicate corporate directions and ideas in an effective and timely
manner
• The skills required to recruit, interview, hire, develop and train a workforce.
• The ability to build relationships and to utilize the skills of that workforce in an effective way.
• The knowledge, patience and personality to provide outstanding customer service.
• The ability to maintain a fair, consistent set of standards as they apply to employees and to my own
work ethics.
• The ability to adjust priorities and manage time wisely in a fast-paced environment.
• The capability of maintaining complete and accurate records and documentation and to provide specific
reporting as needed.
• The ability to communicate in a clear, concise, understandable manner and to listen attentively to
others to access their needs & wants
• The knowledge and experience to understand materials and provide instructions and explanations to others in a clear
& concise way to achieve team directives desired outcomes.
• The ability to adapt & learn to operate, equipment and tools necessary to perform the job.
• The ability to motivate others in a positive manner to build teamwork to achieve any directive.

3. • Ability to create visual displays to maximize merchandise product placement effectively to generate
high volume sales, both independently and with the use of a corporate plan a gram
• Knowledge of Word, Excel, Quick books, payroll, Human resources
• Knowledge of the utilization of the internet and social media as a marketing tool, i.e. Google, Face book
• Knowledge & utilization of USPS mail sorting operations and equipment
• Ability to travel whenever needed.
Additional Supportive Work History
Mail Handler / United States Postal Service, Reno, NV
Manager/ Postal Annex, Sparks, NV
ASM/ Lori's Gift’s, Saint Mary's Regional Medical Center Reno, NV
Stockroom Lead/ Ross Stores; North Sparks/ Spanish Springs NV
Manager Postal Annex; Sparks, NV
Stock CSII/Amazon.com; Fernley, NV
Additional Work History:
Fast Food Restaurant Franchise Managing Partner, Restaurant Catering Manager, Lead Group Sales Associate,
Call Center Associate, Waiter, Law Firm Supply Supervising Associate, Receptionist, University Housing
Coordinator
Education:
Seattle Pacific University, Seattle, Washington
Del Campo High School / Diploma, Citrus Heights, California
References availableuponrequest