Shasta E. May is seeking a permanent position that provides opportunities for learning and career growth. She has over 10 years of experience in quality control and laboratory testing at Mallinckrodt Pharmaceuticals, where she performed content uniformity testing, dissolution testing, assay testing, and documentation. Prior to that, she held roles in customer support, order entry, and training at Ingram Micro and was an operator for the City of Union City. She values quality work, a positive attitude, willingness to learn, and being a hard worker.

1. Shasta E. May
PO Box 770, Schoharie NY 12157
PHONE: 607-437-0646 E-MAIL: Shasta.may@icloud.com
OBJECTIVE – To obtain a permanent position with a company that provides an
opportunity to learn and a steady career path. I am looking for a position that will provide
challenges with a company that emphasizes teamwork as well as individual creativity.
EDUCATION:
Daemen College - Amherst, NY Fall 2003 to Spring 2005
Major: Biochemistry with a minor in Chemistry
WORK EXPERIENCE / SKILLS:
Quality Tech III – Mallickrodt Pharmaceuticals January 2016-Present
Duties: Performance and documentation of content uniformity, dissolution and auto-
sampler dissolution, assay and related substance, p-amino, thin-layer chromatography
plating, Karl Fisher titration, melting point testing, liquid sample testing in accordance
with established methods and procedures. Testing performed on a variety of equipment
including HPLC, UPLC, NIR, UV-Vis, Specific Gravity Meter, and Melting Point system
(MP70), analyze data using Empower, and data entry using SQL-Lims (Oracle
forms/reports based system).
Quality Tech II – Mallickrodt Pharmaceuticals (Covidien) August 2012-January 2016
Duties: Performance and documentation of content uniformity, dissolution and auto-
sampler dissolution, assay and related substance, p-amino, thin-layer chromatography
plating, Karl Fisher titration, melting point testing in accordance with established
methods and procedures. Testing performed on a variety of equipment including HPLC,
UPLC, NIR, UV-Vis, and Melting Point system (MP70), analyze data using Empower,
and data entry using SQL-Lims (Oracle forms/reports based system). Continued
performance of some of the Quality Tech I duties.
Quality Tech I – Covidien October 2008 to August 2012
Duties: General cleaning, operation and maintenance of the laboratory glassware washer,
operation and maintenance of the disintegration and dissolution baths, performance and
documentation of physical, content uniformity, dissolution, assay and related substance,
p-amino, thin-layer chromatography plate testing in accordance with established methods
and procedures, preparation of various laboratory solutions, verification of information
documented on incoming samples, coordination of product and hazardous waste removal,
checking of calculation and documentation accuracy in other technicians laboratory
notebooks.
Volume Licensing Specialist I – Ingram Micro, Inc April 2008 to July 2008
Duties:
Generate Customer Quotes - I provided customers with quotes as well as answered any
questions they may have about the products.
Quote Management - I followed up on a regular basis with the customer to see if they
need additional assistance.

2. Order Entry - I placed the order in the internal order system before transmitting them to
the vendor for processing.
Customer Support - After orders are processed, I sent out confirmation and assisted with
any additional questions.
Technology used:
Imtellitrack – This is an internal quoting tool that I used daily to provide accurate pricing
to customers.
Impulse – This is the order system that is used internally to manage orders.
Microsoft Office, Windows XP
Partner Map – This is Check Point’s online search/quoting tool
Operator – City of Union City December 2008 to March 2008
Duties:
Answer incoming calls and directing them to the appropriate department.
Complete secretarial tasks for the City Administrator and Mayor as requested.
Technologies Used:
Windows XP, Microsoft Office, Switchboard
Volume Licensing Specialist I – Ingram Micro, Inc April 2007 to September 2007
Support Associate I - Ingram Micro, Inc May 2006 to April 2007
Duties:
Generate Customer Quotes - I provided customers with quotes as well as answered any
questions they may have about the products.
Quote Management - I followed up on a regular basis with the customer to see if they
need additional assistance.
Order Entry - I placed the order in the internal order system before transmitting them to
the vendor for processing.
Customer Support - After orders are processed, I sent out confirmation and assist with
any additional questions.
Employee Training – Responsible for training incoming Support Associates.
Technology used:
Imtellitrack – This is an internal quoting tool that I used daily to provide accurate pricing
to my customers.
Impulse – This is the order system that is used internally to manage orders.
Microsoft Office
Windows XP
Partner Ordering Portal (POP) – This is an ordering portal created by the vendor for us to
place orders with them.
VALUES:
Quality of Work – I am a perfectionist so I am very meticulous when it comes to my
work. I strive to have everything completed at the end of the day that was assigned as
well as take on additional work when time allows.
Positive and Professional Attitude – I am always cheerful and outgoing. I stay positive
and professional even in the toughest of situations.

3. Ability and Willingness to Learn – I enjoy learning new things therefore I am willing to
take on a job that I don’t know much about so that I can expand my skill set and value to
the company.
Hard Worker – I am always willing to go above and beyond my daily assigned task,
including working overtime, to help facilitate the achievement of the company’s overall
goals.