Dale Wood has over 30 years of experience in software development, project management, and database design. He currently works as a Manager of Software Development at Fiserv, where he oversees projects, ensures quality standards are followed, and manages both local and remote teams. Previously, he held various senior developer and manager roles at other companies, leading teams and developing systems using technologies like Kofax, IBM Content Manager, and Microsoft technologies. He has expertise in document management, imaging, and database systems.

1. DALE R. WOOD
Manager Software Development
(716) 861-1258 • woodd0@hotmail.com
LANGUAGES:
VS.NET 2013 VB, C# & C++; VBSCRIPT, PL/SQL, JAVA, PHP
SYSTEMS:
SERVICE DESK, TEAM FOUNDATION SERVER, IBM CONTENT MANAGER ENTERPRISE, KOFAX CAPTURE / KTM,
RIGHTFAX, CA WORKLOAD AUTOMATION, SUBVERSION, PVCS, AUTOCAD
OTHER SKILLS:
RISK MITIGATION AND ARBITRATION, ANALYTICS, PROJECT MANAGEMENT, DATABASE DESIGN AND
CONSTRUCTION, WORK FLOW ANALYSIS, PC & SOFTWARE MAINTENANCE, INCIDENT MANAGEMENT /
TROUBLESHOOTING, CRYSTAL REPORTS, SDLC WATERFALL, AGILE; ELECTRICAL DESIGN, VISIO, ASP,
SYSTEM REQUIREMENTS AND TECHNICAL DOCUMENTATION
EXPERIENCE:
Fiserv Amherst, NY
Manager Software Development Sept 2014 – Present
 Promotes information technology development by communicating job expectations; planning, monitoring, and appraising
job results; coaching, counseling, and motivating employees; initiating, coordinating, and enforcing systems, policies,
processes and procedures.
 Monitors and maintains adherence to system development life cycle SDLC practices. Including work break down to identify
and capture high level tasks for project scheduling and as a basis for project management of resources.
 Incorporates both Waterfall and Agile design principles and methodologies in design and development phases to balance
speed of delivery and quality and enhance team work and engagement.
 Writes and reviews system design specifications and directs software system architecture.
 Directs technological research by studying organization goals, strategies, practices, and project opportunities.
 Direct reporting to IT Director aligning both long and short term goals with company strategic planning.
 Maintains a global staff by recruiting, selecting, orienting, and training employees, while developing personal growth
opportunities. Balances specialization and cross-functional expertise. Manages team and development efforts including
both local and remote resources.
 Targeted growth and migration to enterprise wide architecture. Fosters active communication. Builds strong business line
relationships.
ETG / Caresource Buffalo, NY
Contractor Lead Developer / Software Manager Aug 2014 – Sept 2014
 Designed and developed system to balance X12 vendor import files with Facets database systems. This included database
design, file import classes, MVC web interface and status reporting.
 Lead developer for X12 file structure and form processing, primary development contact for design decisions with

2. Caresource development team in Toledo, Ohio.
TxMQ / Performance Food Group Knoxville, TN
Consultant Kofax / OnDemand July 2014 – Oct 2014
 Designed and documented workflow imaging system for content management of inventory, invoices and contracts.
 Consulted on emergency fixes of current scanning system, and configuration of both Kofax and IBM OnDemand systems.
HealthNow (Blue Cross Blue Shield of WNY) Buffalo, NY
Senior Application Developer June 2006 – June 2014
 Development Team Lead for Imaging and Document Management Systems including IBM Content Management
Enterprise. Role included: Writing requirements & gathering, design specs, QA use cases, and as built design.
 Imaging and scanning expert. Lead for scanning OCR & ICR projects. Kofax KTM 5.0 certified. Installation and
customization of Kofax scanning, imaging, and indexing modules. Effected installations for versions 6.0-10.0, form-type
design, .Net and sbl integrations and OCR & ICR design.
 Developed, designed, and maintained within IBM Content Manager Item types, user securities, and workflow for various
documents including: Enrollment, Claims, Correspondence, Membership, Medical Management and Pharmacy.
Responsible for Integrations with MS-Office, Rightfax, Kofax, external databases and work flows.
 Lead Developer for Rightfax server installation and upgrades versions 6.5-10.5, user security and maintenance, database
optimization, email and reporting integration.
 .Net application development for Kofax, Rightfax, and Content Manager middleware and customization of email
notification, letter generation (MS Office Integration), system balancing reports (Crystal reports), IBM MQ, XML generation
and storing of images.
 Integrated both in-house and vendor applications with DB2, Sybase, and SQL Server. Created DDL for database and table
creation, DML for data look-ups (including Facets), modification, deletion and reporting, and documentation of ERD.
 Familiar with Installing and Integrating EDocs (Hummingbird) and Sharepoint applications.
 Emergency System Support and Maintenance and System Provisioning of Imaging Applications.
Eastman Machine, Co. Buffalo, NY
Software Applications Engineer April 2005 – May 2006
 Project Lead reporting to the VP of Information Technology, for the Eastman ‘Easi’ software suite project. This project
included nine different software applications from design tools to CNC cutting interpretation.
 Project Lead for modules within Easisuite for CAD design, order entry and inventory / part tracking. These DLL modules
encompassed create, read and write various file formats and Database Engines. (DXF all versions), Bilco glass cutting
files, ODBC, OLE, and SQL Server databases.
 Designed extended .Net database classes for Connections, Adapters, Datasets, Data grids and Data sources within the
Eastman Client Application Databases.
 Implemented and designed encrypted software key protection for Eastman applications. Also developed classes to read
and write local machine registry data, graphics control classes, file compression ‘zip’, installation, and other utility tools.
 Created ‘RS232’ communications serial port classes for external I/O, such as digitized boards, 16 button mouse, stylus
pens, and modems.
 Provided customer support, debugging, and code maintenance of Eastman OME / Plug-In for Pool Design Software,
AutoCAD SDK, and OptiTex.
 Documented end-user help and design implementation documentation in .hlp, Word and html formats.

3. Alstom Signaling, Inc. Rochester, NY
Software / CAD Administrator June 2001 – April 2005
 Lead Developer of System Applications pertaining to Computer Aided Design and Drafting of Vital Process Interlocking,
Programmable Logic Control, Control Line, RIT mentor contact on CAD Control line project.
 Primary developer for Visual Basic, C++, Perl, VBScript, SQL applications, with extensive use of Database ADO, DAO,
DOM, COM, ASP, XML, and MFC components.
 Automated Engineering Design Process - designed and maintained these applications for full ‘SDLC’ life cycle, creating an
estimated savings to company of $250K-400K / project. Example: Preliminary Order Database and Bill of Materials:
Automated from electronic drawings and electrical schematics that generated an average cost savings of $50,000+ per
location. Changes to the electronic BOM were then used to update SAP – ERP, automate design changes and system
checks into the original CAD design for additional cost & time savings.
 Duties included gathering and defining software requirements, identifying cost & time savings within the current business
processes, implementation and testing of final product.
 Team lead for the development, implementation, and lifecycle of software control standards.
 Primary contact for a small subcontract team, end-user system support and enhancements, using CMM Level 2 practices.
 Preformed CAD administration for 30+ employees using AutoCAD, E3 (DDSC), and Micro Station Platforms. CAD duties
focused on implementing and maintaining site CAD applications for circuit design; developed automated circuit checking.
West Valley Nuclear Services, Inc. West Valley, NY
Sr. Programmer / Analyst Sept 1989 – June 2001
 System administrator for Novasoft an Oracle-driven document management system with over 800 end users. Developed
and maintained the following applications for Electronic Document Management System (EDMS): External
Correspondence (Incoming & Outgoing), Drawing Logs, Work Orders, Controlled Documents, and Procedures.
 Lead analyst for engineering and design related projects for vitrification and environmental cleanup of nuclear waste.
Designs Included: workflow, version control, document storage and retrieval via the Intranets for Westinghouse, DOE, and
NYSERDA.
 Primary corporate system administrator and analyst for Kofax version 3.0-5.0. Developed and implemented site-wide
scanning systems that generate over 250K .pdf and .tif documents a year of varying size, content and display formats.
 Responsible for installation, maintenance, and software integration of multiple design environments.
 Administrated and maintained 25 AutoCAD PC workstations on a Novell Local Area Network. Designed Visual C++ SDK,
Visual Basic, and Autolisp programs to increase CAD and engineering productivity.
 Proposed and developed an in-house electronic drawing management system used to manage work flow, version control
of documents, and allocate resources to engineering design projects.
 Created, maintained, and administered various types of relational databases. Y2K DB analyst, migrating 20+
interdepartmental databases from various DB engine sources to Oracle.
 Documented and conducted training classes on the use of new/upgraded software.
 As a member of Application Development Team was instrumental in developing company standards for software and
database design, migration, and integration ranging from development tool selection to naming conventions.
Newport News Shipbuilding & Dry Dock Co. Newport News, VA
Jr. Designer June 1987 – Sept 1989
 Responsible for electrical design for forward lighting and power system design on the ‘Sea Wolf Project’, a new nuclear-
powered fast attack submarine class (SSN-21)
 3,000+ hours 3D modeling of electrical power and lighting on IBM CADAM system.

4.  Department of Defense confidential clearance.
Alfred State College Alfred, NY
Faculty Assistant Sept 1985 – May 1986
 CADDS 4D and Fortran Faculty Assistant; scheduled and coordinated usage and taught computer proficiency.
 Managed 14 CADDS, 40 Volker-Craig and 20 Burroughs terminals, 650+ hours on Computer Vision Systems.
 Performed system maintenance, rebooting and backup of all VAX systems.
EDUCATION:
American Sentinel University BS Computer Science May 2004
SUNY College at Buffalo BT Electrical Engineering Tech May 1987
SUNY College at Alfred AAS Computing Graphics Tech May 1986
Coursework completed toward certifications:
Kofax Transform Modules Rel. 5.0 Certified; MSVS 2005 Team System, Oracle Rel. 6.0 Application Developer Path,
Introduction to Oracle, Develop PL/SQL Units, Build Forms and Reports I & II, Object-oriented Programming using Visual
Age for Java, and Advanced Programming with Perl.
PERSONAL:
Analytical, quick learner, attentive to detail, dependable, productive independently and in group settings, accustomed to
working extended hours. Enjoy reading, volleyball, biking, and weight training. Coach of USA Volleyball - Niagara
Frontier Girls and Eden Boys Mizuno. Assistant Coach of High School volleyball - West Valley Girls and Hamburg Boys
Varsity and JV.