1. Emily Stem
Summary of Qualifications
o Experienced in leading others toward excellent customer service and efficient job performance
o Directs efforts to improve promptness and quality of services provided
o Strong leadership qualities
o Outstanding customer satisfaction
o Excellent problem solving abilities
o Easily identify effective process improvements and implementation
Experience
Process Quality Manager Willis Group
Dec. 2013 – Present Nashville, TN
o Analyze and assess current processes to implement effective and efficient processes
o Lead initiatives to measure, define, and quantify quality
o Develop workshops and training material to communicate processes to the NAC team
o Oversee projects that involve other teams and resources, orchestrate timelines and deliverables, and
meet deadlines and project expectations
o Create, draft, and validate new processes and implement into team workflows
o Delegate communications between upper management as well as the production associates
o Deliver associate audits to ensure quality and accuracy in regards to process and audit
Billing Specialist Willis Group
Dec. 2012 – Dec. 2013 Nashville, TN
o Reviewed policies, documentation, and invoices for accuracy
o Inputted billing information into computer system to process the transaction
o Created insurance premium invoices for company clients
Administrative Assistant Student to Career Program, College of Business at TTU
May 2012 – Aug 2012 Cookeville, TN
o Streamlined student programs and events
o Organized program material and filing systems

2. o Oversaw program events, activities, and student services
Shop Operations CO-OP Cummins Filtration
Sept. 2011-Dec. 2011 Cookeville, TN
o Engineered the materials designation plan for production line 1314
o Implemented bulk rows for line side items to replace racks
o Assessed current utilization of warehouse facility
Education
Tennessee Technological University, Cookeville, TN.
o BSBA degree in Production/Operations Management. Graduated May 2012. GPA 3.53
o Dean's list: Spring/Fall 2011 and Spring 2012
o College of Business Student Ambassador
o Beta Gamma Sigma Member