Lacy C. Works has over 15 years of experience in customer service, retail, food service, and clerical roles. She has held positions as a cashier, stocker, cook, customer service representative, and manager. Works strives to provide excellent customer service and ensure customer satisfaction in all roles. She has strong skills in areas such as inventory control, food safety, cash handling, and using Microsoft Office software. Works is currently working as a call representative coordinator at Adecco Staffing and seeks new opportunities utilizing her experience and dedication to customer service.

1. Lacy C. Works
layla.n.kj@gmail.com
Billings MT 59102
406-366-4694
Adecco Staffing 12/2016 to Current
Temporary work that need done with customer service, office work, mail clerk, and call
recruitment coordinator. Currently working with MDA as a Call Representative Coordinator
Mr. Thrifty Foods 01/2013 to 11/2015
Cashier, Stocking and Rotating product are the primary aspects of the job. Also update
pricing, sort new deliveries, customer assistance, and daily cleaning. I am an extension of the
store management and therefore take great pride in my job and assign priorities as needed.
Famous Footwear 06/2012 to 01/2013
Assistant manager: Customer service, cashier, deposits, open and close of store,
stocking of new product, cleaning, multi-line phones, store-to-store orders.
Fort Lewis Convenience Store 01/2012 to 06/2012
Manager Assistant: In charge of fuel and vending orders, deliveries and placement;
Cashiering, Open and Closing of store and daily close processing. Daily cleaning and minor
maintenance, count and balance register drawers.
Calvert Hotel 03/2011 - 4/2012
Front Desk Attendant & Auditor: Room reservations via phone, fax and internet as well
as walk-in guests. Daily close and credit processing followed by breakfast preparations for the
guests. Cleaning, laundry, house-keeping duties, deliveries, and directing guests to local
attractions filled the day. I ensured the guests were cozy and well informed for their trip to
Lewistown.
Shepherds Way Assistant Living 8/2010-3/2011
Cook and PCA: Started at just setting up meals for residents living in the facility than
moved to a PCA to are for residents. Medication delivery, cleaning, all care that they would
need to prepare for the day or at bed time to ensure their comfort.
Albertson's 6/2004 - 7/2010
Courtesy Desk Attendant for my first year employed, then I transferred to the Service
Deli where I was the Deli Manager. As Manager I kept all meats and cheeses fresh and sanitary.
In charge of making orders and training fellow employees. I really enjoyed my 3 years as
management but I decided to transfer back to the Courtesy Counter for a better opportunity
assisting customers and ensuring the highest satisfaction of our customers to ensure a future
relationship of business.

2. Lacy C. Works
layla.n.kj@gmail.com
Billings MT 59102
406-366-4694
Education
High School Diploma: Fergus High School 2005 Lewistown, MT
Acquired Skills & Tools
• Hotel Auditing • Customer Service • Food Quality Control
• Cash Handling • Friendly & Outgoing • Inventory Control
• Management • Excel • Microsoft Softwares
• Stock/Rotate Products • Safe Food Handling • Call Center
Contact Information
Phone: 406-366-4694
E-mail: layla.n.kj@gmail.com
Mailing Address:
1146 Howard Ave. #C
Billings, MT 59102
References Available Upon Request