The document contains short response questions about communication skills relevant to work and class settings. It asks the reader to 1) describe the difference between assertive and aggressive communication and provide an example of using assertive communication, 2) discuss how culture can impact nonverbal communication and provide a relevant example, 3) describe their own nonverbal communication style and how they can improve it, and 4) describe the characteristics of a good listener, identify listening strengths and weaknesses, and propose strategies to strengthen listening skills.
Respond to these short response questions1. Describe the diffe
1. Respond to these short response questions
1. Describe the difference between assertive versus aggressive
communication. Discuss a work or class related situation where
you have the opportunity to use assertive communication (use
the
S
ituation –
A
ction –
R
esults formula to summarize your example).
2. What is the impact of culture on nonverbal communication?
Give an example you have experienced from work or in class of
how culture seemed to shape the nonverbal communication that
took place (think
S
ituation –
A
ction –
R
esults).
3. Describe your nonverbal communication style and identify
your strategies for improving your nonverbal communication.
2. How will you implement these strategies in your work and class
encounters?
4. Describe the characteristics of a good listener and then
identify some strategies for improved listening. What are your
strengths and weaknesses as a good listener? Finally, identify at
least two strategies you will implement during the second half
of the semester to improve your listening skills.