SlideShare a Scribd company logo
Call: 020 8088 7700
EMAIL: info@learningheroes.com
WEB: www.LearningHeroes.com
GET IN TOUCH...
USE THE MODULES ON your LMS
or
use our LMS for free!
New courses added every week
based on customer suggestions
CONTENTS
Personal Development 3
Management & Leadership 3
Customer Service 3
Sales Mastery 3
I.T. Skills 3
Communication and Social Skills 3
Policy & Compliance 4
Health & Safety 4
Toolbox Talks 4
Health & Wellbeing 4
Project Management 5
Finance Skills 5
Human Resource 5
Care Certificate 6
Housing 6
Retail 6
FCA Compliance 6
COMMUNICATION & SOCIAL SKILLS
Making Meetings Matter
Agenda Setting
Report Writing Skills
Manage Meeting Personalities
Interview Techniques
I.T. SKILLS
Start Using Microsoft Excel
Start Using Microsoft PowerPoint
Start Using Microsoft Outlook
Start Using Microsoft Word
SALES MASTERY
Introduction
Qualify Your Lead
Know Your USPs
Features, Advantages and Benefits
Do Your Research
The Pitch
Asking Questions
Closing
Power of Silence
Taking Notes
Objection Handling
Follow Up
How to Influence
Be Likeable
Use Humour
Leave Something Behind
Authority and Social Proof
Scarcity
Commitment
CUSTOMER SERVICE
Customer Service Success
Complaints Handling
Telephone Etiquette
Key Account Management
Customer Loyalty Effect
Inspirational Leadership
Effective Delegation
Managing Change
Giving and Receiving Feedback
SMART Targets
The Mindful Leader
Unconscious Bias
MANAGEMENT & LEADERSHIPPERSONAL DEVELOPMENT
Team Working Excellence
Decision Making
Communicating Effectively
Productivity & Time Management
Presenting with Power
Coaching Skills
Managing Stress
Negotiation & Influencing People
Conflict Management
Being Assertive the Right Way
Emotional Intelligence
Developing Resilience - Change Your Thinking
Includes Animated
E-Learning Modules
Available as SCORM 1.2,
SCORM 2004 and TinCan.
Animated Explainer Videos
Playable from intranetsites, staff area displayscreens or mobiles.
PAGE 3
HEALTH & WELLBEING
Be Active
Healthy Eating at Work
Kick the Habit
Workplace Hygiene
Mental Wellbeing
TOOLBOX TALKS
Working Alone
Working at Height
Importance of Good Housekeeping
Carbon Monoxide Poisoning
Alcohol at Work
Introduction to Fire Safety
Fire Classification & Equipment
Fire Prevention
Fire Detection & Response
Legionnaires’ Disease
Equipment: Falling Objects
Eye Protection
Step Ladder Safety
Electrical Cord Safety
Confined Spaces
Workplace Vehicle Safety
Safe Working with Lift Trucks
Head Protection
Construction Dust
Needles, Syringes and Sharp Objects
Noise & Hearing Protection
Falls: General Protection & Awareness
Dangers of Working at Night
Incident Reporting
HEALTH & SAFETY
Working Safely
Identifying Hazards and Risk Control
Manual Handling
Slips & Trips
DSE Awareness
Fire Safety Awareness
COSHH Essentials
Dangers of Sleep Deprivation
DSE Self-Assessment
POLICY & COMPLIANCE
Equality & Diversity in the Workplace
Social Media Awareness
Harassment & Bullying at Work
Data Protection
Bribery Act
Understanding Cyber Security
Anti-Money Laundering
Safeguarding
Mental Health at Work
Alcohol and Drugs at Work
Consumer Rights
Payment Card Industry Awareness
Modern Slavery and Human Trafficking
Environmental Awareness
Includes Infographics
To be used as a poster or as
reference material to reinforce
the message.
INCLUDES Artwork and images
To create your own coursematerials.
PAGE 4
HUMAN RESOURCE
Defining HR
Right People/Right Role
Importance of Training
Performance Reviews
Legal Responsibilities
Discipline and Grievance
Effective Absence Management
Termination of Employment
Use our Workbooks and Offline
Activities to speed up
implementation!
FINANCE SKILLS
Finance Introduction
The Accounting Equation
The Balance Sheet Explained
Income Statements Made Simple
The Cash Flow Statement
How to Maintain a Healthy Cash Flow
Analyse Financial Health with Ratios
Budget Like a Boss
PROJECT MANAGEMENT
Introduction to Project Management
Project Strategy & Business Case
Project Preparation
Project Design
Project Development & Testing
Training and Business Readiness
Support and Benefits Realisation
Close Your Project Successfully
PAGE 5
library add-0ns
FCA COMPLIANCE
Treating Customers Fairly
RETAIL
Connect with the Customer
Service at the Fitting Room
Service at the Till
HOUSING
Adult Safeguarding for Housing
Risk and Compliance in Housing
CARE CERTIFICATE
Introduction to Care Certificate
Safeguarding Adults
Safeguarding Children
Managing Stress
Working Securely
Lone Working
Fluid & Nutrition
Understand Your Role
Infection Prevention & Control
Medication & Healthcare
Duty of Care
Fire Safety
COSHH
Introduction to Health and Safety
Moving and Assisting
Equality and Diversity
Work in a Person Centred Way
Communication
Privacy and Dignity
Awareness of Mental Health, Dementia and
Learning Disability
Basic Life Support
Handling Information
Your Personal Development
USE OUR Pre-reading texts
To prep delegates to get the
most out of classroom
courses.
Includes Promotional Resources
Everything you need to
drive take up.
PAGE 6
Call: 020 8088 7700
EMAIL: info@learningheroes.com
WEB: www.LearningHeroes.com
GET IN TOUCH...
http://offers.accreditedskills.com/suggest-a-course
Suggest your own
can’t find what you’re looking for?
PAGE 7

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Resources

  • 1. Call: 020 8088 7700 EMAIL: info@learningheroes.com WEB: www.LearningHeroes.com GET IN TOUCH... USE THE MODULES ON your LMS or use our LMS for free!
  • 2. New courses added every week based on customer suggestions CONTENTS Personal Development 3 Management & Leadership 3 Customer Service 3 Sales Mastery 3 I.T. Skills 3 Communication and Social Skills 3 Policy & Compliance 4 Health & Safety 4 Toolbox Talks 4 Health & Wellbeing 4 Project Management 5 Finance Skills 5 Human Resource 5 Care Certificate 6 Housing 6 Retail 6 FCA Compliance 6
  • 3. COMMUNICATION & SOCIAL SKILLS Making Meetings Matter Agenda Setting Report Writing Skills Manage Meeting Personalities Interview Techniques I.T. SKILLS Start Using Microsoft Excel Start Using Microsoft PowerPoint Start Using Microsoft Outlook Start Using Microsoft Word SALES MASTERY Introduction Qualify Your Lead Know Your USPs Features, Advantages and Benefits Do Your Research The Pitch Asking Questions Closing Power of Silence Taking Notes Objection Handling Follow Up How to Influence Be Likeable Use Humour Leave Something Behind Authority and Social Proof Scarcity Commitment CUSTOMER SERVICE Customer Service Success Complaints Handling Telephone Etiquette Key Account Management Customer Loyalty Effect Inspirational Leadership Effective Delegation Managing Change Giving and Receiving Feedback SMART Targets The Mindful Leader Unconscious Bias MANAGEMENT & LEADERSHIPPERSONAL DEVELOPMENT Team Working Excellence Decision Making Communicating Effectively Productivity & Time Management Presenting with Power Coaching Skills Managing Stress Negotiation & Influencing People Conflict Management Being Assertive the Right Way Emotional Intelligence Developing Resilience - Change Your Thinking Includes Animated E-Learning Modules Available as SCORM 1.2, SCORM 2004 and TinCan. Animated Explainer Videos Playable from intranetsites, staff area displayscreens or mobiles. PAGE 3
  • 4. HEALTH & WELLBEING Be Active Healthy Eating at Work Kick the Habit Workplace Hygiene Mental Wellbeing TOOLBOX TALKS Working Alone Working at Height Importance of Good Housekeeping Carbon Monoxide Poisoning Alcohol at Work Introduction to Fire Safety Fire Classification & Equipment Fire Prevention Fire Detection & Response Legionnaires’ Disease Equipment: Falling Objects Eye Protection Step Ladder Safety Electrical Cord Safety Confined Spaces Workplace Vehicle Safety Safe Working with Lift Trucks Head Protection Construction Dust Needles, Syringes and Sharp Objects Noise & Hearing Protection Falls: General Protection & Awareness Dangers of Working at Night Incident Reporting HEALTH & SAFETY Working Safely Identifying Hazards and Risk Control Manual Handling Slips & Trips DSE Awareness Fire Safety Awareness COSHH Essentials Dangers of Sleep Deprivation DSE Self-Assessment POLICY & COMPLIANCE Equality & Diversity in the Workplace Social Media Awareness Harassment & Bullying at Work Data Protection Bribery Act Understanding Cyber Security Anti-Money Laundering Safeguarding Mental Health at Work Alcohol and Drugs at Work Consumer Rights Payment Card Industry Awareness Modern Slavery and Human Trafficking Environmental Awareness Includes Infographics To be used as a poster or as reference material to reinforce the message. INCLUDES Artwork and images To create your own coursematerials. PAGE 4
  • 5. HUMAN RESOURCE Defining HR Right People/Right Role Importance of Training Performance Reviews Legal Responsibilities Discipline and Grievance Effective Absence Management Termination of Employment Use our Workbooks and Offline Activities to speed up implementation! FINANCE SKILLS Finance Introduction The Accounting Equation The Balance Sheet Explained Income Statements Made Simple The Cash Flow Statement How to Maintain a Healthy Cash Flow Analyse Financial Health with Ratios Budget Like a Boss PROJECT MANAGEMENT Introduction to Project Management Project Strategy & Business Case Project Preparation Project Design Project Development & Testing Training and Business Readiness Support and Benefits Realisation Close Your Project Successfully PAGE 5
  • 6. library add-0ns FCA COMPLIANCE Treating Customers Fairly RETAIL Connect with the Customer Service at the Fitting Room Service at the Till HOUSING Adult Safeguarding for Housing Risk and Compliance in Housing CARE CERTIFICATE Introduction to Care Certificate Safeguarding Adults Safeguarding Children Managing Stress Working Securely Lone Working Fluid & Nutrition Understand Your Role Infection Prevention & Control Medication & Healthcare Duty of Care Fire Safety COSHH Introduction to Health and Safety Moving and Assisting Equality and Diversity Work in a Person Centred Way Communication Privacy and Dignity Awareness of Mental Health, Dementia and Learning Disability Basic Life Support Handling Information Your Personal Development USE OUR Pre-reading texts To prep delegates to get the most out of classroom courses. Includes Promotional Resources Everything you need to drive take up. PAGE 6
  • 7. Call: 020 8088 7700 EMAIL: info@learningheroes.com WEB: www.LearningHeroes.com GET IN TOUCH... http://offers.accreditedskills.com/suggest-a-course Suggest your own can’t find what you’re looking for? PAGE 7