This document provides information about an online learning platform called Learning Heroes that offers e-learning courses across various topics. It lists over 30 course categories covering areas like personal development, management, customer service, sales, IT skills, health and safety, and more. For each category, it lists relevant course titles. It also includes testimonials from customers praising the high quality and engaging content. Contact details are provided at the top for getting in touch with Learning Heroes.

1. Call: 020 8088 7700
EMAIL: SaveMe@learningheroes.com
WEB: www.LearningHeroes.com
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The World’s Best Content Library

2. New courses added every week
based on customer suggestions
CONTENTS
Personal Development 3
Management & Leadership 3
Customer Service 3
Sales Mastery 3
I.T. Skills 3
Communication and Social Skills 3
Policy & Compliance 4
Health & Safety 4
Toolbox Talks 4
Health & Wellbeing 4
Project Management 5
Finance Skills 5
Human ResourceS 5
Care Certificate 6
Housing 6
Retail 6
FCA Compliance 6

3. COMMUNICATION & SOCIAL SKILLS
Making Meetings Matter
Agenda Setting
Report Writing Skills
Manage Meeting Personalities
Interview Techniques
I.T. SKILLS
Start Using Microsoft Excel
Start Using Microsoft PowerPoint
Start Using Microsoft Outlook
Start Using Microsoft Word
SALES MASTERY
Introduction
Qualify Your Lead
Know Your USPs
Features, Advantages and Benefits
Do Your Research
The Pitch
Asking Questions
Closing
Power of Silence
Taking Notes
Objection Handling
Follow Up
How to Influence
Be Likeable
Use Humour
Leave Something Behind
Authority and Social Proof
Scarcity
Commitment
CUSTOMER SERVICE
Customer Service Success
Complaints Handling
Telephone Etiquette
Key Account Management
Customer Loyalty Effect
Inspirational Leadership
Effective Delegation
Managing Change
Giving and Receiving Feedback
SMART Targets
The Mindful Leader
Unconscious Bias
MANAGEMENT & LEADERSHIPPERSONAL DEVELOPMENT
Team Working Excellence
Decision Making
Communicating Effectively
Productivity & Time Management
Presenting with Power
Coaching Skills
Managing Stress
Negotiation & Influencing People
Conflict Management
Being Assertive the Right Way
Emotional Intelligence
Developing Resilience - Change Your Thinking
Includes Animated
E-Learning Modules
Available as SCORM 1.2,
SCORM 2004 and TinCan.
Animated Explainer Videos
Playable from intranetsites, staff area displayscreens or mobiles.
PAGE 3

4. HEALTH & WELLBEING
Be Active
Healthy Eating at Work
Kick the Habit
Workplace Hygiene
Mental Wellbeing
TOOLBOX TALKS
Working Alone
Working at Height
Importance of Good Housekeeping
Carbon Monoxide Poisoning
Alcohol at Work
Introduction to Fire Safety
Fire Classification & Equipment
Fire Prevention
Fire Detection & Response
Legionnaires’ Disease
Equipment: Falling Objects
Eye Protection
Step Ladder Safety
Electrical Cord Safety
Confined Spaces
Workplace Vehicle Safety
Safe Working with Lift Trucks
Head Protection
Construction Dust
Needles, Syringes and Sharp Objects
Noise & Hearing Protection
Falls: General Protection & Awareness
Dangers of Working at Night
Incident Reporting
HEALTH & SAFETY
Working Safely
Identifying Hazards and Risk Control
Manual Handling
Slips & Trips
DSE Awareness
Fire Safety Awareness
COSHH Essentials
Dangers of Sleep Deprivation
DSE Self-Assessment
POLICY & COMPLIANCE
Equality & Diversity in the Workplace
Social Media Awareness
Harassment & Bullying at Work
Data Protection
Bribery Act
Understanding Cyber Security
Anti-Money Laundering
Safeguarding
Mental Health at Work
Alcohol and Drugs at Work
Consumer Rights
Payment Card Industry Awareness
Modern Slavery and Human Trafficking
Environmental Awareness
Includes Infographics
To be used as a poster or as
reference material to reinforce
the message.
INCLUDES Artwork and images
To create your own coursematerials.
PAGE 4

5. HUMAN RESOURCES
Defining HR
Right People/Right Role
Importance of Training
Performance Reviews
Legal Responsibilities
Discipline and Grievance
Effective Absence Management
Termination of Employment
Use our Workbooks and Offline
Activities to speed up
implementation!
FINANCE SKILLS
Finance Introduction
The Accounting Equation
The Balance Sheet Explained
Income Statements Made Simple
The Cash Flow Statement
How to Maintain a Healthy Cash Flow
Analyse Financial Health with Ratios
Budget Like a Boss
PROJECT MANAGEMENT
Introduction to Project Management
Project Strategy & Business Case
Project Preparation
Project Design
Project Development & Testing
Training and Business Readiness
Support and Benefits Realisation
Close Your Project Successfully
PAGE 5

6. library add-0ns
FCA COMPLIANCE
Treating Customers Fairly
RETAIL
Connect with the Customer
Service at the Fitting Room
Service at the Till
HOUSING
Adult Safeguarding for Housing
Risk and Compliance in Housing
CARE CERTIFICATE
Introduction to Care Certificate
Safeguarding Adults
Safeguarding Children
Managing Stress
Working Securely
Lone Working
Fluid & Nutrition
Understand Your Role
Infection Prevention & Control
Medication & Healthcare
Duty of Care
Fire Safety
COSHH
Introduction to Health and Safety
Moving and Assisting
Equality and Diversity
Work in a Person Centred Way
Communication
Privacy and Dignity
Awareness of Mental Health, Dementia and
Learning Disability
Basic Life Support
Handling Information
Your Personal Development
USE OUR Pre-reading texts
To prep delegates to get the
most out of classroom
courses.
Includes Promotional Resources
Everything you need to
drive take up.
PAGE 6

7. what some of our customers are saying
“My customer experience to date has been exceptional and I
have every confidence it will continue to be so. The product is a
rare combination of high quality at a very reasonable cost. Very
excited to be launching in the new year.”
Marion Whitty
Head of Learning & Development, Countryside
“I have to say I am incredibly impressed by what you guys are
doing. The quality of your training materials is incredibly high
and they are extremely engaging.”
Nick Savage
Learning Technologist at University of Manchester
“Everyone at Greystar thinks that the Accredited Skills courses are amazing.
Members of staff have gone out of their way to tell me they love the courses
because they are short, straight to the point and fun to take. I would
recommend Accredited Skills to anyone looking for a simple, affordable
solution to getting staff more engaged with learning and development”
Angel Conley
Learning and Development Manager at Greystar Europe Holding Ltd
“I thought I'd drop you a line following the relaunch of our learning
management system last week to our 700 stores. The launch has been a
great success with a sustained uplift of almost 60% in terms of the number
of log ins and completions the LMS is getting. Thanks to content like yours,
we now have a growing suite of engaging, bite-size pieces of learning that's
beginning to make a positive impact for our stores.”
Rob Foster
Global Head of Learning Technologies, Specsavers
PAGE 7

8. Call: 020 8088 7700
EMAIL: SaveMe@learningheroes.com
WEB: www.LearningHeroes.com
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