This document discusses the importance of stakeholders in a software project and the role of a project manager in dealing with them. It notes that stakeholders such as customers, suppliers, bosses, and users will determine whether a project is successful. It also discusses how a project manager must clarify the goals and scope of a project after intake to understand what is being asked for without getting blamed for problems. The document stresses the importance of requirements determination and validation to ensure the project is meeting its goals. It also covers giving feedback, managing risks and uncertainties, and introducing a project approach and policies to an organization to make the project manager's job more effective.