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Canadian Intranet
Practices Survey
Sarah Vilay
June 12, 2014
#BetterIntranets
#BetterIntranets
Goals of our study
•  Understand how organizations use and manage intranets
•  Learn about organizational struggles and how they were
overcome
•  Explore what works for organizations
#BetterIntranets
Today’s topics
•  Platform of choice
•  Intranet budgets
•  Maturity cycles
•  Primary purpose
•  Content ranked most popular
#BetterIntranets
About the participants
•  Canadian industries including:
•  Consulting
•  Education
•  Financial Services
•  Healthcare
•  Insurance
•  Media
•  Public Sector
•  Retail
•  Telecommunications
•  Utilities
#BetterIntranets
About the participants
•  Intranet Managers
•  Internal Communicators
•  I.T. Managers responsible for collaboration
•  I.T. Managers responsible for content management
•  Intranet content owners
•  Current total: 171 responses
#BetterIntranets
About the participants
1%
38% 7%
46%
5%
Unknown 3%
#BetterIntranets
initial findings
#BetterIntranets
Western region
0%
10%
20%
30%
40%
50%
60%
70%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Central region
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Is there a dedicated budget assigned to
your Intranet?
Yes
58%
No
42%
#BetterIntranets
Maturity
•  Looked at:
•  Years since last redesign
•  Accessibility via mobile
•  How much overall traffic from mobile
•  Less than 30% of mature Intranets have dedicated budget
#BetterIntranets
Last significant redesign
Currently in Progress
27%
In the Past Year
35%
1-3 Years ago
28%
4-5 Years
ago
6%
5+ Years ago
4%
#BetterIntranets
Other technology integration
None, 17%
Dropbox, 11%
Yammer, 2%
Email, 18% Combinations with
email, 13%
Combinations with
Dropbox, 8%
Combinations with
Yammer, 7%
Combinations with
IM, 9%
Combinations with
Other Applications,
15%
Other, 51%
#BetterIntranets
User-generated content tools
ranked most popular
•  Blogs/Microblogging
•  Classified Ads
•  Discussion Forum
•  Employee Profiles
•  Content Ratings
#BetterIntranets
Primary purpose(s)*
* respondents could choose combinations
Promote Employee
Engagement, 58%
Serve as a Corporate
Knowledge Repository,
55%
Enable Employee
Collaboration, 53%
Build Corporate Culture,
52%
Support Executive
Communications, 38%
Improve Customer
Service, 37%
To Save Money, 18%
#BetterIntranets
Content ranked most popular
1.  Administrative Information
2.  Human Resources Information
3.  Business Function Information
4.  Information about Current Events in the Company
5.  Financial Information
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources
Information
Business Function
Information
Information about Current
Events in the Company
Financial Information
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human Resources
Information
Business Function
Information
Information about Current
Events in the Company
#BetterIntranets
Summary of initial findings
•  Western region highly favours SharePoint
•  About 60% of organizations have dedicated intranet budgets,
however, mature intranets are less likely to have assigned budgets
•  Modern intranets are integrating more external secure solutions to
offer complimentary features
•  Intranets are primarily used to promote corporate culture
•  Important to include administrative, business function and human
resources information
#BetterIntranets
https://www.surveymonkey.com/s/
Canadian_Intranet_Practices_2014
http://svy.mk/QbGMGy
Sarah.Vilay@nform.com @sarahvilay

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Better Intranets | Canadian Intranet Practices 2014