The document outlines the Resource Efficient Wales (REW) initiative, which aims to improve resource and energy efficiency across various sectors in Wales. It highlights the program's structure, which includes a contact center, framework contracts for specialist support, and development activities to enhance the supply chain. The initiative is backed by multiple government strategies and focuses on integrating support services, reducing complexity, and raising awareness of resource efficiency opportunities.

2. Background to Resource Efficient Wales
The Programme for Government 2011 made a
commitment to:
“Review resource and energy efficiency measures and the
support available to individuals, communities, businesses
and the public sector.”
The results of that review led to the development of
Resource Efficient Wales

3. Delivery of REW supports a number of WG policies and strategies:
• The Future Generations Bill: Better choices for a better future;
• Energy Wales: A Low Carbon Transition 2012;
• The National Energy Efficiency and Saving Plan;
• The Fuel Poverty Strategy 2010;
• Climate Change Strategy 2010;
• Economic renewal: a new direction;
• Improving Lives and Communities – Homes in Wales;
• Homes for Wales – Housing Bill;
• Water Strategy for Wales
• Towards Zero Waste: the overarching waste strategy
document for Wales

4. Why the new approach?….
There is a need to:
• reduce complexity for people and organisations;
• remove barriers and “make it easy” to act;
• improve evidence in the delivery of outcomes;
• join up Welsh Government provision across all sectors;
• integrate support in all aspects of resource efficiency.

5. Integration of Welsh Government Services – how it all fits together…
REW
BUSINESS WALES FARMING CONNECT
Information / advice / diagnostic / referral Information / advice / diagnostic / referral
Bus Connect Regional Hubs
Information / advice / diagnostic / referral
SPECIALIST SUPPORT (1 to 1 & 1 to many) procured through Lot 1 of the REW Framework
More specific advice & support – including on resource efficiency from Carbon Trust and Energy Saving Trust
£££ Coupled with various sources of Finance – Grants and or Loans (at interest or interest-free) £££
RESEARCH & EVALUATION procured through Lot 2 of the REW Framework - Informing service development
Prior to REW
New with REW
and
£ £ £ £ £ FINANCIAL PROVISIONS – INCLUDING INNOVATIVE FINANCE - TBD £ £ £ £ £

6. REW is made up of four components
1. The Resource Efficient Wales Contact Centre based in
Nantgarw;
2. The Resource Efficient Wales framework contract,
administered by the National Procurement Service (NPS);
3. A core suite of services, procured through the Resource
Efficient Wales framework contract by Welsh Government;
4. Additional services procured by Welsh Government and
wider public authorities in Wales.

7. Resource Efficient Wales Framework Contract
Lot 1: Specialist One-to-One and One-to-Many
Advice and Support Services
• 36 specialisms in energy efficiency & generation, water
and waste; competence with one or more of the 6 sectors
• 63 suppliers
Lot 2: Research and Evaluation
• 6 specialisms – 10 suppliers for each specialism
• 14 suppliers in total
• Services will be procured through the framework to meet
need

8. Core Programme set up through Framework
Lot 1
• Client Managers
• Specialist Advice & Support following initial assessment
• Supply Chain Support
Lot 2
• Evaluation framework for Resource Efficient Wales

9. Client Managers (CMs)
3 Client Managers have been procured:
• Business and Third Sector (WRAP Cymru with Carbon Trust)
• Public Sector (Carbon Trust with WRAP Cymru)
• Community and Domestic (consortium led by Severn Wye Energy
Agency)
CM roles are tailored to audience needs - the core requirement
is to:
• take referrals from REW Contact Centre and others
• identify resource efficiency and renewable energy opportunities
• identify any specialist support required
• ‘hand hold’ service user through process
• report outcomes achieved
• drive cross sector work

10. The Supply Chain Programme
The primary focus of the programme is to increase the capacity
and skills of the supply chain.
Activities will include:
• raising awareness of new and future schemes and the
business opportunities arising from them;
• highlighting changes to market entry or delivery requirements;
• linking installers with purchasers and manufacturers;
• highlighting good and innovative practice examples;
• helping organisations gain relevant skills and accreditations,
and helping them to develop consortia.
Energy Saving Trust will lead a team delivering this programme.

11. Specialist Advice and Support
Will include both individual episodes and packages of one-to-one
specialist support on resource efficiency technologies and
measures.
Suppliers of these services will advise service users on:
• bill reductions and resource efficiency savings;
• the feasibility of most appropriate technologies
• potential income from Feed in Tariff / Renewable Heat Incentive
and financing
• more efficient processes & activities – in the home and at work;
• specifications for installation.
They will also report on the benefits / outcomes achieved.
The services will be procured through the REW Framework

12. Developing an Evaluation Framework for REW
Miller Research are developing the model for evaluating the
REW programme including:
• the contact centre itself, service delivery and wider use of
the REW Framework
• the data that we and the contractors collect and report
• the approach that we take to analysis, identifying trends etc.
• the frequency of analysis and reporting
• wider research and evaluation activity
Periodic reports on progress will identify any issues, good
practice and areas for development and improvement.

13. www.cymru.gov.uk
2014 - 15
Set up initial
services
2015 - 16
Services
developed to
match need
2016 - 17
Full service
evolving ….
(potentially with
ERDF support)
Evolving Delivery through
Resource Efficient Wales